The Principles of Student Engagement Ellie Russell, Student Engagement Partnership Manager.
Education Principles for a Partnership in Asthma Care
description
Transcript of Education Principles for a Partnership in Asthma Care
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EDUCATION PRINCIPLES FOR A PARTNERSHIP IN
ASTHMA CARE
Learning strategies that contribute to successful asthma management
Presented by :Christina Perry, PhD
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1. Need for effective patient education2. Barriers to learning3. Current educational concepts
a. Styles of learningb. Age-appropriate teaching / learning strategiesc. Effective communication and interviewing skills
4. Selecting appropriate educational material5. Health literacy
This session will cover:
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Working in small groups:1. Identify a recorder/reporter2. Brainstorm to identify possible barriers to
learning3. Be prepared to share your ideas4. List all ideas on flip chart paper
No fair looking at your notes!
Activity: Barriers to Learning
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• Education level• Understanding level:
material is inappropriate or too complex
• Reading comprehension• Hearing/Visual
impairment• Language - English is a
second language• Too much information at
one time
Barriers to Learning and Adherence
• Conflicting information• Uncomfortable
environment • Uninformed instructor • Attitude of instructor• Previous negative
experiences with learning
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• Some patients have grown accustomed to the limitations of uncontrolled asthma, help them redefine what normal is.
• Teach your patients how to communicate with health care professionals
• Adherence (Compliance) in the long-run depends on early and continued success.
Barriers to Learning for Adults
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Current asthma management approaches require patients and families to:
Patient Education
EFFECTIVELY CARRY OUT COMPLEX PHARMACOLOGIC REGIMENS
INSTITUTE ENVIRONMENTAL CONTROL STRATEGIES
COMMUNICATE APPROPRIATELY WITH HEALTH CARE PROVIDERS
DETECT AND SELF-TREAT MOST ASTHMA EXACERBATIONS
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• Mechanism through which patients learn to effectively manage their asthma
• Powerful tool for helping patients gain the motivation, skill, and confidence to control their asthma
Importance of Patient Education
Education should be integrated
into all aspects of asthma care.
Education should be integrated
into all aspects of asthma care.
Education should be integrated
into all aspects of asthma care.
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Excellence in Patient
Education
Improves adherence
Begins at the time of
diagnosis
Systematic (according to
a plan)
Integrated with medical
careReinforces critical
information
Establishes a partnership
Tailored to an individual
Starts with “Needs
Assessment”
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Opportunities for Education
Patient should be
educated at multiple points of
care
ED/Hospital-
Based Education
Clinic/Office Based
Pharmacists
School Settings
Community Based
Home
Computer-Based
Technology
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KEY CONCEPTS IN ASTHMA EDUCATION
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Key Concepts in Asthma EducationUnderstand the basic facts about asthma
Define well-controlled asthma and current level of control
Recognize the roles of medications
Assess skills
Identify when and how to handle signs and symptoms of worsening asthma
Recognize when and where to seek care
Identify environmental exposure control measures
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Education should be
provided by all members of
the healthcare team
Teach asthma self-management, tailoring the approach to the needs of
each patient.
Jointly develop treatment goals.
Provide patients with a daily asthma diary.
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Teach and Reinforce at Every Opportunity
• Basic facts about asthma
• Roles of medications
• Skills: inhalers, spacers, self-monitoring
• Environmental control measures
• When and how to take rescue actions
Key Concepts in Asthma Education
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Educational Efforts Should Be Continuous
• It may take up to six months for the impact of education to be evident.
• It is necessary to periodically review information and skills covered previously because patient self-management behavior is likely to decline over time.
Key Concepts in Asthma Education
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For someone to effectively manage their asthma they need to:
Turning Education into Action
• Use metered-dose inhalers, spacers, and nebulizers correctlyTake medications
as prescribedIdentify and control
factors that make asthma worse
Self-monitor to:
Follow the written action plan when symptoms
occur
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Benefits of Self-Management Skills
• Reduction of urgent care visits and hospitalizations
• Reduction of asthma-related health care costs
• Improvement in health status
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LEARNING STYLES
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A learning style is the unique collection of individual skills and preferences that affect how a person perceives, gathers and processes information.
Learning Styles
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Learning Styles
Learning styles affect how a person:
• Acts in a group• Learns• Participates in activities• Relates to others• Solves problems• Teaches• Works
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Three Main Learning Styles:
Visual
Auditory
Kinesthetic (Active)
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• Gather information best by looking, reading, and watching
• May tune out spoken directions and favor illustrated explanations or charts
• May take notes even when they have printed notes on the desk in front of them
Visual Learners
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• Learn well by discussing ideas • May learn better by being read written
information out loud• Are easily distracted by noises• Like background music to muffle interrupting
sounds
Auditory Learners
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• Learn effectively through touch, movement and space.
• Learn skills by imitation and practice.
Kinesthetic (Active) Learners
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People Learn Best If They See, Hear, and Do
• Verbal Explanations with Demonstration
• Use Examples and Analogies
• Provide Written Materials in Basic Language
• Ask For Return Demonstrations (e.g., correct use of inhalers and peak flow meters)
Learning Styles
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People Learn Best If They See, Hear, and Do
• Ask questions and LISTEN
• Encourage questions, and test their understanding
• End with “What else can I answer for you?” or “is there anything else that concerns you?”
• Repeat key concepts in asthma education at each visit to reinforce asthma management skills
Learning Styles
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COMMUNICATION SKILLS
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COMMUNICATION IS CRITICAL
Encourage adherence: • promote open communication• individualize, review, and adjust plans as needed• emphasize goals and outcomes• encouraging family involvement
Document in the patient’s record:• key educational points• patient concerns • actions the patient agrees to take
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Ask about patient concerns early.
Review the short-term goals agreed uponin the initial visit.
Review the action plan and the steps the
patient was to take.
Adjust the plan as needed.
Teach and reinforce key educational
messages.
Give patients simple, brief written materials that reinforce the actions recommended and
skills taught.
Promote Open Communication
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• Show attentiveness (eye contact, attentive listening)• Give nonverbal encouragement (nodding agreement,
smiling)• Give verbal praise for effective management
strategies• Use open-ended questions:
Effective Interviewing Skills
Instead of “Have you tried to control the things that make your asthma worse?
If not, why not?
Try: “What have you done to control the things that make
your asthma worse?”
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Assess Knowledge
• Identify what patient perceives as knowledge relevant to his care
• Determine education, literacy level
• Determine ability (and readiness) to learn and understand.
Use Effective Interviewing Skills To:
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Assess patients’ and/or caregivers’ perception and beliefs about asthma and past experience:
• Belief in the severity and chronic nature of asthma and the efficacy of treatment
• Regarding use and long-term effects of medications
• Capacity to recognize severity of an exacerbation
Take Time to Listen
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Knowledge
Motivation
Readiness to Learn
Health Literacy
Education / Understanding Barriers
Goals
Areas for Educational Assessment
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Non-verbal communication
• Is recognizable in the initial three seconds after meeting someone for the first time.
• Can continue through the entire interaction. • Accounts for approximately 70% of a
communication episode.• Can impact the success of communication more
acutely than the spoken word.
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Nonverbal Communication Skills
Voice
Facial Expression
Eye Contact
Posture
Gesture
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TEACHING/LEARNING STRATEGIES
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Attention Span
Information from: Pediatric Asthma Promoting Best Practice: Guide for Managing Asthma in Children. American Academy of Allergy, Asthma & Immunology
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Deliver the information in a way that will be easily understood and accepted.
• Deliver the information in several different ways
• Repeat the information often
• Use written material for reinforcement
• Be aware of literacy issues
Teaching / Learning Strategies
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For Preschool Children:• Keep teaching sessions short (no more than 15 minutes)
– Schedule sessions close together• Use small group sessions with peers help• Use short, simple, direct messages• Provide visual and physical stimuli, use bright bold colors
and pictures• Use active learning techniques
– Allow to play-act with dolls and puppets• Encourage child to participate in selecting between
teaching – learning options
Age-appropriate teaching strategies
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For School-Aged Children:• Use analogies to increase understanding• Teach Skills• Use materials showing peers dealing with similar
problems• Provide opportunities for private instruction• Provide opportunities for group interaction and
games• Session can last for up to 30 minutes
– Spread sessions apart to allow for practice of new skills• Provide support
Age-appropriate teaching strategies
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Treatment issues include:• Remembering to take medication• Handling exercise induced problems• Recognizing symptoms and requesting
treatment• Avoiding triggers
– Involve the child as much as possible, including development of the asthma plan.
Teaching Approaches for Children
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For Teens: • Medication use and teen lifestyle• The need to conform vs. the need to avoid
triggers– Social situations– Physical activity
• Feeling of immortality• Lack of understanding from others
Adherence (Compliance) Issues
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Adolescents should receive ALL informationTeens and young adults tend not to look after themselves and rarely ask for help. This is the result of four factors:1. Independence2. Rebellion3. Peer Influence4. Poor or non-compliance/adherence
Strategies for Teaching Teens
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• Use one-on-one instruction when possible• Respond best to peers • Use group discussion with role-play and
interactive games• Use problem solving activities• Use various forms of visual educational tools
Strategies for Teaching Teens
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• Clarify terminology• Provide sincere, honest personal contact• Treat them with respect, acknowledge their
feelings• Empower them to make their own decisions and
to take responsibility for their own care• Provide simple approaches to therapy
Strategies for Teaching Teens
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Adults Learn Best When:• Learning is related to an immediate need, problem
or deficit• Learning is voluntary and self-regulated• Learning is person-centered and problem-centered• Learning is self-controlled and self-directed• The role of the teacher is one of facilitator• Information and assignments are pertinent• New material draws on past experiences and is
related to something the learner already knows
Strategies for Teaching Adults
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Adults Learn Best When:• The threat to self is reduced to a minimum in the
educational situation• The learner is able to participate actively in the
learning process• The learner is able to learn in a group• The nature of the learning activity changes
frequently• Learning is reinforced by application and prompt
feedback.
Strategies for Teaching Adults
Source: Nurse as Educator: Principles of Teaching and Learning
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• Build on and incorporate their experiences into their education plan.
• Present factual information that can help them make decisions and they prefer self-direction.
Strategies for Teaching Adults
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• Alterations in physiological functioning can lead secondarily to changes in learning ability– Slower processing time– Persistence of stimulus (afterimage)
• Confuse a previous symbol or work with a new one
– Decreased short-term memory– Increased test anxiety – anxious
about making mistakes– Altered time perception
• I’ll worry about that tomorrow
Older Adults
Older adults constitute approximately 12% of the US population. By 2030, this number is expected to increase to 21%.
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• Compensate for visual changes– Environment that is well-lit– Visual Aids in large print, well spaced– Avoid blue, blue-green and violet hues
• Compensate for hearing loss– Eliminate extra noise– Speak face to face
• Short sessions with frequent breaks• Check psychomotor skills• Allow increased time to process and react to
information
Teaching Strategies for Older Adults
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• Teach Problem Solving Skills• Define problem in behavioral terms• Divide stressful events into smaller, manageable
tasks• View “failure” as learning via feedback• Generate & evaluate solutions• Make contingency plans
Teaching Strategies for all ages
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HEALTH LITERACY
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Key Messages:• Assess understanding at every opportunity.• Enlist family members or volunteers to help.
If low-literacy is suspected, tell the patient, “Many people have trouble reading and remembering these materials.” Ask, “is that a problem for you?”
Low Literacy
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Health literacy refers to the ability to read, understand, and act on health information:
• A 1999 report from the American Medical Association (AMA), points out that, “Poor literacy is a national crisis… almost half our adult population has basic deficiencies in reading, computational skills, or English.”
• The AMA reports that low health literacy is a major cause of rehospitalization and other complications among the elderly, the group that uses medical services most often; the decline in health literacy occurs regardless of education level.
Health Literacy
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One-third of English-speaking patients at two public hospitals could not read and understand basic health-related materials:
• Overall, 42% of patients were unable to comprehend directions for taking medication on an empty stomach
• 26% could not understand information on an appointment slip
• 60% could not understand a standard consent form
Functional Health Literacy
Williams MV, Parker RM, Baker DW, et al, Inadequate functional health literacy among patients at 2 public hospitals. JAMA. 1995; 274: 1677-1682.
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• People with low literacy, language barriers, lack of education, or the elderly or poor often face the most challenges in practicing healthy behaviors and navigating the healthcare system.
• However, even highly educated people when faced with a disturbing diagnosis, a chronic disease, or the anxiety associated with an unexplained pain can be affected by health illiteracy.
Health Literacy
The Rhode Island health Literacy Project http://www.rihlp.org/index.cfm
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DESIGNING PATIENT EDUCATION MATERIALS
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People at all literacy levels prefer simple materials
• Supplement text with pictures or diagrams• Reading level should be no higher than 5th grade.• Put most important information first and separate from the text. • Use clear captions and ample white space• Use short, simple words and common terms whenever possible (for example “cut” instead of
laceration). • Define medical or insurance terms in simple language.
Designing Patient Education Materials
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• Emphasize the desired behavior (call to action), rather than the medical facts. Use examples.
• Limit to one or two educational objectives.• Use personal pronouns such as “you” and “your.” • Be culturally inclusive with text and graphics.
Address the cultural and ethnic diversity of the target audience.
Designing Patient Education Materials
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• SMOG uses 30 sentences and the number of words with three or more syllables.
• FOG uses the number of word per sentence and the number of words with three syllables or more.
• Flesch Formula uses average sentence length in selected samples of 100 words.
All of these indicate reading ease and not comprehension.
Readability Formulas
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• Written materials and formal education programs can supplement, but not replace patient education provided in the office.
• Patients may benefit from a formal asthma education program that has been evaluated and reported in the literature to be effective.
http://www.cdc.gov/asthma/interventions/children.htm#schoolsOpen Airways for Schools: 1-800-LUNG-USAAsthma Care Training (ACT) for Kids: 1-800-7-ASTHMA Creating a Medical Home for Asthma:http://www.nyc.gov/html/doh/html/cmha/index.html.
Educational Resources
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All materials should be evaluated before you use them for teaching.
• From a reliable source• Accurate• Culturally relevant• Current• Written at the appropriate educational level
Selecting Patient Education Materials
Materials must be:
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American Academy of Allergy, Asthma and Immunology. Pediatric Asthma Promoting Best Practice – Guide for Managing Asthma in Children. 1999.
Global Initiative for Asthma. Global Strategy for Asthma Management and Prevention. NHLBI/WHO Workshop Report.
American Association for Respiratory Care. Clinical Practice Guideline:Providing Patient and Caregiver Training. Respiratory Care 1996; 41(7):658-663
National Asthma Education and Prevention Program Task Force on the Cost Effectiveness, Quality of Care, and Financing of Asthma Care. National Institutes of Health, 1996
Better Communication, Better Care: Provider Tools to Care for Diverse Populations. Health Industry Collaboration Effort (ICE).
References
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• Lori KondasAmerican Lung Association in Ohio
• Michelle Mercure, CHESAmerican Lung Association in Wisconsin
Acknowledgements
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We will breathe easier when the air in everyAmerican community is clean and healthy.
We will breathe easier when people are free from the addictivegrip of cigarettes and the debilitating effects of lung disease.
We will breathe easier when the air in our public spaces andworkplaces is clear of secondhand smoke.
We will breathe easier when children no longerbattle airborne poisons or fear an asthma attack.
Until then, we are fighting for air.