EDUCATION AND PROFESSIONAL QUALIFICATIONS ......2000 Finalist, Richard N. Farmer Best Dissertation...

18 April 2018

DONALD L. FERRIN ——————————————————————————————————————

Professor, Organisational Behaviour and Human Resources Lee Kong Chian School of Business Singapore Management University

50 Stamford Road Singapore 178899

Phone: (65) 6828-0751 Fax: (65) 6828-0777 E-mail: [email protected]

EDUCATION AND PROFESSIONAL QUALIFICATIONS

Ph.D. University of Minnesota, Carlson School of Management 2000 Strategic Management and Organization Concentration in Organizational Behavior

Dissertation Chair: Srilata Zaheer C.P.A. State of California B.Sc. California State University Long Beach 1989 1986 Business Administration Concentration in Accountancy

ACADEMIC POSITIONS Professor, Organisational Behaviour & Human Resources. Lee Kong Chian School of Business, Singapore Management University. 2012-present. Associate Professor, Organisational Behaviour & Human Resources. Lee Kong Chian School of Business, Singapore Management University. 2004-2012 (tenured 2006). Assistant Professor, Department of Organization and Human Resources, School of Management, State University of New York at Buffalo. 1999-2004. Ph.D. Candidate, Research Assistant, & Research Fellow. Department of Strategic Management and Organization, Carlson School of Management, University of Minnesota. 1994-1999.

RESEARCH FOCUS

Trust: Trust in Leadership, Determinants and Consequences of Trust, Trust Development Processes, Organizational Trust Networks, Trust in the Context of Negotiation, Trust Across Cultures, Trust Violations and Trust Repair.

COURSES TAUGHT Ph.D.: Organisational Behaviour; D.B.A.: Research on Trust within Organisations EMBA, Executive Education, and Corporate: Leading People and Organisations; Leading with Trust; Negotiating in Business; Organizational Behavior; Organizational Change; Power and Influence; Ethics; Groups and Teams; Talent Management; Conflict Management; International Residency (China; South America). MBA, Specialized Masters, & Undergraduate: Leading People and Organisations; Negotiating in Business; Management of People in the Workplace; Power and Influence; Negotiating Within One’s Organization; International Management.

HONORS, AWARDS, AND KEYNOTES 2018 Keynote Speaker, Kellogg School of Management Culture and Negotiation

Conference, Northwestern University, 13 April. 2017-present Lee Kong Chian Fellow, Singapore Management University 2016 Honorary Fellow, First International Network on Trust 2015 Keynote Speaker, 5th Human Resource Management and Professional

Development in the Digital Age (HRM&PD 2015) Conference, Singapore, 14 December.

2015 Keynote Speaker, Great Places to Work Inaugural Awards Ceremony, Singapore, 6 November.

2014 Emerald Citations of Excellence Award (recognition as one of the 35 most influential articles published in the last fifteen years in the top 300 business and management journals)

2012 Emerald Management Reviews Citations of Excellence Award (recognition as one of the top 50 articles published in the top 300 business and management journals in terms of proven impact since its publication in 2008)

2011 Most Influential Article Award (2003-2006), Conflict Management Division of the Academy of Management

2011 Keynote Speaker, Inaugural Seminar of the Nordic Research Network on Trust In and Between Organisations, Joensuu, Finland, 24 May

2010 Keynote Speaker, Annual Conference of the British Psychological Society Division of Occupational Psychology, Brighton, UK, 14 January

2010 Best Published Paper Award for 2009, Information Systems Research 2008 Best Paper Award for 2007, Group & Organization Management 2008 Most Distinguished Teacher Award Nominee (1 of 7), SMU 2007 Keynote Speaker, Fourth European Institute for Advanced Studies in

Management (EIASM) Workshop on Trust Within and Between Organisations, Vrije Universiteit (Free University) Amsterdam, Netherlands, 25 October

2007 Most Innovative Teacher Award Nominee (1 of 7), SMU 2006 Outstanding Article Award for Best Article Published in 2004, International

Association for Conflict Management 2006 Lee Kwan Yew Fellowship for Research Excellence, SMU

2006 Keynote Speaker, Economic and Social Research Series Seminar on Building Maintaining, and Repairing Trust Across Cultures, Durham University, UK, 26 June

2006 Most Inspiring Teacher Award Nominee (1 of 7), SMU 2005 Best Empirical Paper Award, Conflict Management Division, 2005 Annual

Academy of Management Meeting 2004 International Scholar’s Presentation, Korean Academy of Leadership, Seoul,

Korea, November. 2003 Best Paper – First Runner-Up Award, 24th Annual International Conference

on Information Systems 2000 Barry M. Richman Best International Dissertation Award, International

Management Division of the Academy of Management 2000 Finalist, Richard N. Farmer Best Dissertation Award, Academy of

International Business 1997 Carlson School of Management Doctoral Dissertation Fellowship,

University of Minnesota 1997 R. K. Gaumnitz Scholarship, University of Minnesota 1995 Ellis DuPuy Fellowship, University of Minnesota 1994 University of Minnesota Graduate School First Year Fellowship

EDITORIAL AND EXECUTIVE BOARD ACTIVITIES 2017-present Journal of Trust Research, Associate Editor 2005-present Asia-Pacific Journal of Management, Editorial Review Board 2014-2016 Journal of Trust Research, Deputy Editor-in-Chief 2009-2016 First International Network on Trust, Executive Board 2010-2013 Organizational Behavior and Human Decision Processes, Editorial Review

Board 2008-2013 Journal of Applied Psychology, Editorial Review Board 2008-2013 Journal of Trust Research, Advisory Board 2008-2012 Journal of Management, Editorial Review Board 2004-2010 Journal of International Business Studies, Editorial Review Board

RESEARCH Lyu, S. C. & Ferrin, D. L. (in press).* Determinants, consequences, and functions of interpersonal trust: What is the empirical evidence? In R. Searle, A. Nienaber, & S. Sitkin (Eds.), Routledge Companion to Trust. UK: Taylor & Francis. *Equal authorship. Ferrin, D. L., Cooper, C. D., Dirks, K. T., & Kim, P. H. (2018). Heads will roll! Routes to effective trust repair in the aftermath of a CEO transgression. Journal of Trust Research, 8(1).

Costa A. C., Ferrin D. L., and Fulmer A. (2017). Trust at work. In D. Ones, N. Anderson, C, Viswesvaran, & H. Sinangil (Eds.), Handbook of Industrial, Work & Organizational Psychology, Volume 2: 435-468. London, UK: Sage.

Lyu, S. C., Kong, D. T., Ferrin, D. L., and Dirks, K. T. 2017. What are the determinants of interpersonal trust in dyadic negotiations? Meta-analytic evidence and implications for future research. Journal of Trust Research, 7(1): 22-50. Ferrin, D. L., Bligh, M. C., & Kohles, J. C. 2015. The actor-partner interdependence model: A method for studying trust in dyadic relationships (revised, 2nd edition). In F. Lyon, G. Möllering, & M. Saunders (Eds.), Handbook of Research Methods on Trust, pp. 240-250. Edward Elgar Publishing. Ferrin, D. L., Kong, D. T., & Dirks, K. T. 2014. Trust building, diagnosis, and repair in the context of negotiation (revised, 2nd edition). In M. Benoliel (Ed.), Negotiation Excellence: Successful Deal Making, pp. 101-116. Hackensack, NJ: World Scientific Publishing. Kong, D. T., Dirks, K. T, & Ferrin, D. L. 2014. Interpersonal Trust within Negotiations: Meta-Analytic Evidence, Critical Contingencies, and Directions for Future Research. Academy of Management Journal, 57: 1235-1255. Hurley, R. F., Gillespie, N., Ferrin, D. L., & Dietz, G. 2013. Designing trustworthy organizations. Sloan Management Review, 54: 74-82. Kim, P. H., Cooper, C. D., Dirks, K. T., & Ferrin, D. L. 2013. Repairing trust with individuals vs. groups. Organizational Behavior and Human Decision Processes, 120: 1-14. Dirks, K. T., Kim, P. H., Ferrin, D. L., & Cooper, C. D. 2011. Understanding the effects of substantive responses on trust following a transgression. Organizational Behavior and Human Decision Processes, 114(2): 87-103. Ferrin, D. L., Bligh, M. C., & Kohles, J. C. 2011. The actor-partner interdependence model: A method for studying trust in dyadic relationships. In F. Lyon, G. Möllering, & M. Saunders (Eds.), Handbook of Research Methods on Trust, pp. 189-198. Edward Elgar Publishing. Ferrin, D. L., Kong, D. T., & Dirks, K. T. 2011. Trust building, diagnosis, and repair in the context of negotiation. In M. Benoliel (Ed.), Negotiation Excellence: Successful Deal Making, pp. 123-138. Hackensack, NJ: World Scientific Publishing. Ferrin, D. L., & Gillespie, N. 2010. Trust differences across national-societal cultures: Much to do, or much ado about nothing? In M. Saunders, D. Skinner, G. Dietz, N. Gillespie, and R. J. Lewicki (Eds.), Organizational Trust: A Cultural Perspective, pp. 42-86. Cambridge, UK: Cambridge University Press. Kim, D. J., Ferrin, D. L., & Rao, H. R. 2009. Trust and satisfaction, two stepping stones for successful e-commerce relationships: A longitudinal exploration. Information Systems Research, 20(2): 237-257. Ferrin, D. L., Bligh, M. C., & Kohles, J. C. 2008. It takes two to tango: An interdependence analysis of the spiraling of perceived trustworthiness and cooperation in interpersonal and intergroup relationships. Organizational Behavior and Human Decision Processes, 107(2): 161-178.

Kim, D. J., Ferrin, D. L., & Rao, H. R. 2008. A trust-based consumer decision model in electronic commerce: The role of trust, risk, and their antecedents. Decision Support Systems, 44: 544-564. Ferrin, D. L., Bligh, M. C., & Kohles, J. C . 2007. Can I trust you to trust me? A theory of trust, monitoring, and cooperation in interpersonal and intergroup relationships. Group & Organization Management, 32(4): 465-499. Ferrin, D. L., Kim, P. H., Cooper, C. D., & Dirks, K. T. 2007. Silence speaks volumes: The effectiveness of reticence in comparison to apology and denial for repairing integrity- and competence-based trust violations. Journal of Applied Psychology, 92(4): 893-908. Ferrin, D. L., Dirks, K. T., & Shah, P. P. 2006. Direct and indirect effects of third-party relationships on interpersonal trust. Journal of Applied Psychology, 91(4): 870-883. Kim, P. H., Dirks, K. T., Cooper, C. D., & Ferrin, D. L. 2006. When more blame is better than less: The effects of internal and external attributions for repairing trust after a competence- or integrity-based trust violation. Organizational Behavior and Human Decision Processes, 99(1): 49-65. Ferrin, D. L., Kim, P. H., Cooper, C. D., & Dirks, K. T. 2005. Silence speaks volumes: The effectiveness of reticence for repairing trust violations. In K. M. Weaver (Ed.), Academy of Management Best Papers Proceedings, CM: C1-6. Kim, P. H., Ferrin, D. L., Cooper, C. D., & Dirks, K. T. 2004. Removing the shadow of suspicion: The effects of apology versus denial for repairing competence- versus integrity-based trust violations. Journal of Applied Psychology, 89(1): 104-118.

Ferrin, D. L., & Dirks, K. T. 2003. The use of rewards to increase and decrease trust: Mediating processes and differential effects. Organization Science, 14(1): 18-31. Ferrin, D. L., Dirks, K. T., & Shah, P. P. 2003. Many routes toward trust: A social network analysis of the determinants of interpersonal trust. In D. H. Nagao (Ed.), Academy of Management Best Papers Proceedings, OB: C1-6. Kim, D. J., Ferrin, D. L., & Rao, H. R. 2003. An investigation of consumer online trust and purchase, re-purchase intentions. Proceedings of the International Conference on Information Systems. Dirks, K. T., & Ferrin, D. L. 2002. Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4): 611-628.

Reprinted in Bachmann, R. & Zaheer, A. (Eds.) 2008, Landmark Papers on Trust. Edward Elgar Publishing. Reprinted in Cooper, C. L. (Ed.) 2009, New Directions in Organizational Behavior. Sage. Reprinted in Pierce, J. L. & Newstrom, J. (Eds.) 2010, Leaders and the Leadership Process: Readings, Self-Assessments, and Applications. McGraw-Hill/Irwin.

Dirks, K. T., & Ferrin, D. L. 2001. The role of interpersonal trust in organizational settings. Organization Science, 12(4): 450-467.

Dirks, K. T., & Ferrin, D. L. 2000. The effects of trust in leadership on employee performance, behavior, and attitudes: A meta-analysis. In S. J. Havlovic (Ed.), Academy of Management Best Papers Proceedings, OB: H1. Ferrin, D. L., Bligh, Michelle C., & Kohles, Jeffrey C. 2000. Trust, monitoring, and cooperative behavior in mixed-motive intergroup negotiations. In S. J. Havlovic (Ed.), Academy of Management Best Papers Proceedings, CM: B1. Dirks, K. T., & Ferrin, D. L. 1998. Reassessing the role of interpersonal trust in organizational settings. In S. J. Havlovic (Ed.), Academy of Management Best Papers Proceedings, OB: D1-7.

TEACHING CASES Ferrin, D. L., & Gee, J. 2010. The Block Party Negotiation. Negotiation simulation. iLEAP Non-Profit Executive Leadership Programme, Lien Foundation Centre for Social Innovation, Singapore Management University. Lee, W. L., & Ferrin, D. L. 2009. The Outsourcing Negotiation. Negotiation simulation. School of Information Systems, Singapore Management University. Ferrin, D. L. 2007. The Audit Negotiation. Negotiation simulation. Lee Kong Chian School of Business, Singapore Management University. Ferrin, D. L. 2012. The Audit Fee Negotiation. Negotiation simulation. Lee Kong Chian School of Business, Singapore Management University.

OTHER Kong, D. T., Lount Jr., R. B., Olekalns, M., & Ferrin, D. L. (2017). Advancing the scientific understanding of trust in the contexts of negotiations and repeated bargaining. Journal of Trust Research, 7(1): 15-21. Ferrin, D. L. 2015. Insights and observations on the decision to trust in both science and practice: Interview with Robert F. Hurley. Journal of Trust Research, 5(2): 184-198. Li, P. P., Ferrin, D. L., & Möllering, G. 2015. Trust research community misses an outstanding scholar and friend: Graham Dietz (1969-2014). Journal of Trust Research, 5(1): 1-2. Ferrin, D. L. 2013. On the institutionalization of trust research and practice: Heaven awaits! Journal of Trust Research, 3(2): 146-154.

Ferrin, D. L., Latham, M. E., Chakravarthy, B. S., & Van de Ven, A. H. 1998. Memorial for Larry L. Cummings. Journal of Management Inquiry, 7(3): 360-365.

CHAIRED CONFERENCES/SESSIONS Ferrin, D. L., Li, P. P., & Möllering, G. (Organizers) 2016, November. Doctoral Student and Junior Faculty Colloquium convened at the First International Network on Trust Workshop on Trust Within and Between Organizations. Dublin, Ireland. Bayraktar, S. & Ferrin, D. L. (Organizers) 2016, August. And a 5, 6, 7, 8: Dance as a Source of Insight into Modern-Day Organization. Caucus organized at the annual meeting of the Academy of Management, Anaheim, California. Simons, T. L. & Ferrin, D. L. (Organizers) 2015, August. Behavioral Integrity Research Incubator: Identifying and Motivating New Directions. Caucus organized at the annual meeting of the Academy of Management, Vancouver, Canada. August. Weibel, A., Ferrin, D. L., Fulmer, A., Möllering, G., Wasti, A., & Lyu, S. (Programme Committee) 2013, November. First International Network on Trust Workshop on Trust Within and Between Organizations. Singapore Management University, Singapore. Ferrin, D. L., & Ramakrishnan, M. (Co-Organizers) 2012, November. SMU-HCLI Asian Ways of Leadership: Pressing Challenges and Cutting-Edge Research. Three-day academic-practitioner Workshop. Singapore. Ferrin, D. L., Gillespie, N., & Hurley, R. (Co-Organizers) 2012, June. Organizational Trust Interventions. Interactive Workshop organized at the Sixth EIASM Workshop on Trust Within and Between Organisations, Milan, Italy. Ferrin, D. L., & Priem, R. (Co-Organizers) 2012, June. Doctoral Consortium organized at the Sixth EIASM Workshop on Trust Within and Between Organisations, Milan, Italy. Dirks, K. T., Ferrin, D. L., & Malhotra, D. (Co-Organizers) 2010, January. Trust in the Context of Negotiation and Conflict Resolution. Special Conference Track organized at the Fifth EIASM Workshop on Trust Within and Between Organisations, Madrid, Spain. Möllering, G., Ferrin, D. L., & Gillespie, N. (Co-Organizers) 2007, October. Toward a Systematic Understanding of Trust and Boundaries. Special Session at the Fourth EIASM Workshop on Trust Within and Between Organisations, Amsterdam, Netherlands. Ferrin, D. L. (Organizer and Chair) 2007, August. How Do We Put Trust Research into Practice? Professional Development Workshop presented at the annual meeting of the Academy of Management, Philadelphia, PA. Ferrin, D. L., Gillespie, N., & Möllering, G. (Co-Organizers) 2006, July. Trust Within and Across Boundaries: Conceptual Challenges and Empirical Insights. Conference Sub-Theme at the Annual Meeting of the European Group for Organizational Studies, Bergen, Norway.

Dirks, K. T., & Ferrin, D. L. (Co-Organizers, -Chairs and -Presenters) 2003, August. Building and Rebuilding Trust: State of the Science, Research Directions, and Managerial Interventions. Full-Day Professional Development Workshop conducted at the annual meeting of the Academy of Management, Seattle, WA.

Ferrin, D. L. (Organizer and Chair) 2002, August. Rebuilding Trust: Theory, Evidence, and an Agenda for Future Research. All-Academy Symposium presented at the annual meeting of the Academy of Management, Denver, CO.

CONFERENCE PRESENTATIONS Lyu, C. S., Ferrin, D. L., Bledow, R., & Bhave, D., 2018, August. An Experience Sampling Study of How Newcomer Trust in Leader Develops in the Encounter Stage. Paper [to be] presented at the annual meeting of the Academy of Management, Chicago. Lyu, C. S., Ferrin, D. L., Bledow, R., & Bhave, D., 2018, June. Trust Develops from Scratch: An Experience Sampling Study of the Impact of Leader Interactional Justice, Newcomer Agreeableness and Anxiety. Paper [to be] presented at the annual meeting of the International Association for Chinese Management Research, Wuhan, China. Gillespie, N., Ferrin, D. L., Goh W. C, Merrington, S., & Dietz, G., 2017, August. How Do Leaders Respond Allegations of a Trust Violation? Challenging Dominant Assumptions. Paper presented at the annual meeting of the Academy of Management, Atlanta. Lyu, C. S. & Ferrin, D. L. 2017, May. Determinants, Consequences, and Functions of Interpersonal Trust within Organizations: What is the Empirical Evidence? Paper presented at the annual meeting of the European Association of Work and Organizational Psychology, Dublin, Ireland. *Equal authorship. Lyu, C. S. & Ferrin, D. L. 2016, August. Much Affected: The Influence of Affective Processes in the Development of Interpersonal Trust. Paper presented at the annual meeting of the Academy of Management, Anaheim, California. Kong D. T., Lyu, C. S., Ferrin, D. L., & Dirks, K. T. 2014, November. The Behavioral Determinants of Trust Deterioration in Negotiations. Paper presented at the First International Network on Trust (FINT) 8th Workshop, Coventry, UK. Kong, Hurley R. F., Gillespie N., Ferrin, D. L., & Dietz, G. 2013, November. Beyond Rogue Employees and Bad Apples: Engineering Trustworthy Organisations. Paper presented at the First International Network on Trust (FINT) 7th Biennial Workshop, Singapore. Kong D. T., Ferrin, D. L., Dirks, K. T., & Lyu, C. S. 2013, August. Disentangling Actor and Partner Effects to Understand the Role of Trust Perceptions in Negotiations. Paper presented at the annual meeting of the Academy of Management, Orlando, Florida. Ferrin, D. L., Parker, A., Cross, R., & Dirks, K. T., 2012, August. Who are Structural Entrepreneurs? Tertius Gaudens, or Tertius Adserviens? Paper presented at the annual meeting of the Academy of Management, Boston.

http://conference.iacmr.org/cn/ch/reader/view_abstract.aspx?flag=2&file_no=201710120000028&journal_id=cn



Gillespie, N., Ferrin, D. L., Dietz, G., Merrington, S., & Goh W. C, 2012, August. How Do Leaders Respond to Trust Violations? Inductive Insights from the UK Parliament Expenses Scandal. Paper presented at the annual meeting of the Academy of Management, Boston. Kong D. T., Ferrin, D. L., and Dirks, K. T. June, 2012, August. Interpersonal Trust in Dyadic Negotiations: Meta-Analytic Evidence, Critical Contingencies, and Directions for Future Research. Paper presented at the annual meeting of the Academy of Management, Boston. Kong D. T., Ferrin, D. L., and Dirks, K. T. June, 2012, June. Surprising Insights about Trust Perceptions in Negotiations: Application of the Actor-Partner Interdependence Model. Paper presented at the Sixth EIASM Workshop on Trust Within and Between Organisations, Milan, Italy. Merrington, S., Gillespie, N., Dietz, G. & Ferrin, D. L. 2011, December. How Do Leaders Repair Trust? An Examination of Trust Repair During the UK Expenses Scandal. Paper presented at the annual Australian and New Zealand Academy of Management Conference, Wellington, New Zealand. Kim, P. H., Dirks, K. T., Cooper, C. D., and Ferrin, D. L., 2011, July. The Manifestation of Mob Mentalities: How Individuals and Groups Differ in Their Reactions to Alleged Transgressions. Paper presented at the annual International Association for Conflict Management conference, Istanbul. Gillespie, N. & Ferrin, D. L. 2010, August. The Emics and Etics of Trust: Understanding Trust Across Cultures. Paper presented at the annual meeting of the Academy of Management, Montreal, Canada. Ferrin, D. L., & Gillespie, N., 2009 June. Effects of National-Societal Culture on the Development of Interpersonal Trust: A Review of the Empirical Literature. Paper presented at the annual International Association for Conflict Management conference, Kyoto, Japan. Ferrin, D. L., Cooper, C. D., Dirks, K. T., and Kim, P. H. 2008, August. Heads Will Roll! Effects of Board CEO Actions to Repair Trust in the Aftermath of a CEO Transgression. Paper presented at the annual meeting of the Academy of Management, Anaheim, CA. Vandewalle, D., Dirks, K. T., Ferrin, D. L., Heslin, P., Cooper, C. D., and Kim, P. H. 2008, August. Will You Trust a Violator After an Apology? An Implicit Theory Model of Why it Depends on the Violation and the Violated. Paper presented at the annual meeting of the Academy of Management, Anaheim, CA. Dirks, K. T., Kim, P. H., Cooper, C. D., and Ferrin, D. L. 2007, October. Understanding the Effects of Substantive Responses on Trust Following a Transgression. Paper presented at the European Institute for Advanced Studies in Management (EIASM) Workshop on Trust Within and Between Organisations, Vrije Universiteit (Free University) Amsterdam, Netherlands. Williams, L. V., & Ferrin, D. L. 2006, July. Influences of Institutions, Social Systems, and Societal Culture on Interpersonal Trust. Paper presented at the International Congress for Applied Psychology, Athens, Greece.

Kim, P. H., Dirks, K. T., Cooper, C. D., & Ferrin, D. L. 2006, June. The Repair of Trust: Insights, Integration, and New Directions from a Cumulative Series of Four Conceptual Models. Paper presented at the annual International Association for Conflict Management conference, Montreal, Quebec, Canada. Dirks, K. T., Kim, P. H., Cooper, C. D., & Ferrin, D. L. 2005, August. Understanding the Effects of Substantive Responses on Trust Following a Transgression. Paper presented at the annual meeting of the Academy of Management, Honolulu, HI. Ferrin, D. L., Bligh, M. C., & Kohles, J. C. 2005, August. It Takes Two to Tango: An Interdependence Analysis of Trust and Cooperation Spirals in Interpersonal and Intergroup Relationships. Paper presented at the annual meeting of the Academy of Management, Honolulu, HI. Ferrin, D. L., Kim, P. H., Cooper, C. D., & Dirks, K. T. 2005, August. Silence Speaks Volumes: The Effectiveness of Reticence for Repairing Trust Violations. Paper presented at the annual meeting of the Academy of Management, Honolulu, HI. Kim, P. H., Dirks, K. T., Cooper, C. D., & Ferrin, D. L. 2005, April. The Effects of Internal and External Attributions on Trust Repair. Paper presented at the annual meeting of the Society for Industrial and Organizational Psychology, Los Angeles, CA.

Williams, L. V., & Ferrin, D. L. 2004, July. Influences of Institutions, Social Systems, and Societal Culture on the Development of Interpersonal Trust. Paper presented at the annual meeting of the Academy of International Business, Stockholm, Sweden. Kim, D. J., Ferrin, D. L., & Rao, H. R. 2003, December. An Investigation of Consumer Online Trust and Purchase, Re-purchase Intentions. Paper presented at the International Conference on Information Systems, Seattle, WA. Kim, D. J., Ferrin, D. L., & Rao, H. R. 2003, October. A Study of the Effect of Consumer Trust on Consumer Expectations and Satisfaction: the Korean Experience. Paper presented at the International Conference on Electronic Commerce, Pittsburgh, PA. Ferrin, D. L., Dirks, K. T., & Shah, P. P. 2003, August. Many Routes Toward Trust: A Social Network Analysis of Dyadic and Social-Structural Determinants of Interpersonal Trust. Paper presented at the annual meeting of the Academy of Management, Seattle, WA. Ferrin, D. L., Kim, P. H., Cooper, C. D., & Dirks, K. T. 2003, August. The Use of Explanations and Trustworthy Behavior to Repair Trust in the Aftermath of a Perceived Violation. Paper presented at the annual meeting of the Academy of Management, Seattle, WA. Kim, D. J., Ferrin, D. L., & Rao, H. R. 2003, August. Antecedents of Consumer Trust in B-to-C Electronic Commerce. Paper presented at the 2003 Americas Conference on Information Systems, Tampa, FL. Kim, D. J., Ferrin, D. L., Rao, H. R., Lee, D., & Lee, K.-Y. 2003, August. Trust, Risk, and Benefit in Electronic Commerce: What are the Relationships? Paper presented at the 2003 Americas Conference on Information Systems, Tampa, FL.

Coen, C. A., & Ferrin, D. L. 2003, June. How Do I Know Thee? A Simulation Study of the Effects of Direct and Third-Party Social Information on Social Network Development. Paper presented at the inaugural conference of the North American Association for Computational Social and Organizational Science, Pittsburgh, PA. Kim, P. H., Ferrin, D. L., Cooper, C. D., & Dirks, K. T. 2003, June. Removing the Shadow of Suspicion: The Effects of Denial vs. Apology for Repairing Competence- versus Integrity-Based Trust Violations. Paper presented at the annual International Association for Conflict Management conference, Melbourne, Australia. Kim, P. H., Ferrin, D. L., Cooper, C. D., & Dirks, K. T. 2002, August. Removing the Shadow of Suspicion: The Effects of Denial vs. Apology for Repairing Trust Violations. Paper presented at the annual meeting of the Academy of Management, Denver, CO. Ferrin, D. L., & Cho, B. 2002, June. Cultural Attribution in Intercultural Work Relationships. Paper presented at the annual meeting of the Academy of International Business, San Juan, Puerto Rico. Ferrin, D. L., Bligh, M. C., & Kohles, J. D. 2002, April. Trust, Monitoring and Cooperation in Mixed-Motive Negotiations: A Causal Examination of Competing Theories and a Comparison across Levels. Paper presented at the annual meeting of the Society for Industrial and Organizational Psychology, Toronto, Ontario, Canada. Dirks, K. T., & Ferrin, D. L. 2001, April. Trust in leadership: Meta-analytic findings and implications for organizational research. Paper presented at the annual meeting of the Society for Industrial and Organizational Psychology, San Diego, California. Dirks, K. T., & Ferrin, D. L. 2000, August. The effects of trust in leadership on employee performance, behavior, and attitudes: A meta-analysis. Paper presented at the annual meeting of the Academy of Management, Toronto, Canada. Ferrin, D. L., Bligh, Michelle C., & Kohles, Jeffrey C. 2000, August. Trust, monitoring and cooperative behavior in mixed-motive intergroup negotiations. Paper presented at the annual meeting of the Academy of Management, Toronto, Canada. Dirks, K. T., & Ferrin, D. L. 1999, August. The effects of interpersonal trust on group problem-solving processes and outcomes. Paper presented at the annual meeting of the Academy of Management, Chicago, IL. Ferrin, D. L., & Dirks, K. T. 1999, August. Disrupting and repairing trust in problem-solving groups. Paper presented at the annual meeting of the Academy of Management, Chicago, IL. Ferrin, D. L. 1999, August. Leadership behaviors and outcomes in intercultural work relationships. Paper presented at the annual meeting of the Academy of Management, Chicago, IL. Ferrin, D. L. 1999, November. Do as the Romans? A general theory of leadership behaviors and outcomes in dyadic intercultural work relationships. Paper presented at the annual meeting of the Academy of International Business, Charleston, SC.

Dirks, K. T., & Ferrin, D. L. 1998, August. Reassessing the role of interpersonal trust in organizational settings. Paper presented at the annual meeting of the Academy of Management, San Diego, CA. Ferrin, D. L., & Shah, P. P. 1997, August. Trust, conflict and cooperation in groups: A social network analysis of MBA task force teams. Paper presented at the annual meeting of the Academy of Management, Boston, MA.

Ferrin, D. L., Dirks, K. T., & Cummings, L. L. 1996, August. “Must you speak of one who loved not wisely but too well:” A theory of interpersonal distrust. Paper presented at the annual meeting of the Academy of Management, Cincinnati, OH.

INVITED PRESENTATIONS (SELECTED) Asian Human Capital and Leadership Symposium, October 2016; Dimension Data Asia Pacific, November 2015; Singapore Human Capital Summit, October 2015; Google Asia Pacific, June 2015; China-Europe International Business School (CEIBS) March 2015; National University of Singapore, January 2015; Singapore Organisational Psychology Association, Singapore, September 2014; Li Ka Shing Library Learning Circle, SMU, September 2013; Behavioural Sciences Institute, SMU, September 2012; Duke University – Fuqua New Directions in Leadership Conference, June 2011; Air Force Research Lab, Atlanta, Georgia USA, June 2011; National University of Singapore, April 2009; University of Zurich, June 2007; City University of Hong Kong, May 2006; Annual International Research Forum, Seoul National University, Seoul, Korea, November 2004; Cornell University, Ithaca, NY, May 2004. Organization Science Special Issue Conference on “Trust in an Organizational Context,” Moltrasio, Italy, June 2001. Finalists’ presentation, Richard N. Farmer Best Dissertation Competition, annual meeting of the Academy of International Business, Phoenix, Arizona, November 2000. Finalist’s presentation, Barry M. Richman Best International Dissertation Competition, annual meeting of the Academy of Management, Toronto, Canada, August 2000.

TEACHING

Singapore Management University (2004-present)

Ph.D.: Research on Trust within Organisations; Doctoral Proseminar in Organizational Behavior (team taught)

Ph.D.: (General Management): Organisational Behavior Instituto Empresa-SMU Blended MBA: Leading People and Organisations; Negotiation

and Partnerships EMBA: Leading in a Global Environment EMBA Seminars: Teams; Ethics Full-Time and Part-Time MBA: Negotiating in Business; Negotiating within One’s

Organisation.

Masters in CFO Leadership: Leadership in Organisations MSc. in Management: Managing People and Organisations; Negotiating in Business Undergraduate: Management of People at Work; Negotiation Skills for Business;

Business Negotiation and Conflict Management. State University of New York at Buffalo (1999-2005, 2009)

PhD: Doctoral Proseminar in Organizational Behavior (team taught) EMBA: Negotiation (Singapore Executive MBA); Organizational Behavior (Singapore

Executive MBA; Renmin Executive MBA, People’s Republic of China; Motorola Executive MBA, People’s Republic of China); International Residency (Beijing and Hong Kong; Chile and Argentina)

Professional MBA: Negotiation I; Negotiation II; Power and Influence Undergraduate: Organizational Behavior

University of Minnesota (1997-1999)

Professional MBA: International Management; Negotiation Undergraduate: Organizational Behavior; International Management

Corporate Training and Executive Education

Corporate Training: Leading with Trust; Negotiation; Workplace Privacy; Evidence-Based Management

Executive Education: Building Trusting Relationships; Business Negotiation; Influence; Organizational Change; Talent Management; Values-Based Negotiation for the Social Services Sector; Ethics

For: Allianz Insurance; Barclays Bank; Building & Construction Authority; Intercontinental Hotels Group; ILEAP Non-Profit Executive Leadership Programme (Lien Centre for Social Innovation, SMU); Keppel Land; Key Media; Neptune Orient Lines; ProEdge Global (Malaysia); Sentosa Development Corporation; Singtel; UBS Bank (Beijing, Hong Kong, Singapore, Taipei), Unifrax; SPRING Singapore; UOB Bank; Workforce Development Agency.

OTHER PROFESSIONAL EXPERIENCE

1989-1993 Audit and Technical Manager Deloitte Touche Tohmatsu International, Hong Kong

Audit Manager for numerous local and multinational clients operating in many industries and countries. Consultant to the Ministry of Finance, People’s Republic of China in a World Bank-sponsored project to establish national accounting standards (on-site in Beijing). Developed and taught numerous internal training courses ranging from 1 to 40 hours in length.

1987-1989 Senior Consultant Deloitte Haskins + Sells, Los Angeles

Team leader on audit and consulting engagements in a wide variety of industries.

PROFESSIONAL ACTIVITIES – EXTERNAL 2018-present External Mentor, University of Western Australia 2018 Chair, Lifetime Achievement Award Committee, Organizational Behavior

Division of the Academy of Management 2017-present Member, Institute for Human Resource Professionals Assessment Committee,

for implementation of the National HR Professional Certification Framework 2017 Member, Lifetime Achievement Award Committee, Organizational Behavior

Division, Academy of Management. 2016 Presenter, session titled Trust in Digital Work Platforms at the First

International Network on Trust Biennial Workshop. November. Dublin, Ireland.

2016 Co-Presenter, session titled Attracting and retaining talent in the Singapore SME sector, special focus on the Retail sector. SPRING Singapore Retail HR Sharing Session. September.

2016 Panelist, Plenary Roundtable on Creating an Ethical Culture, Sixth Asia Pacific

Pharmaceutical and Medical Device Compliance Congress, Singapore.

September. 2016 Panelist, session titled Trust between individuals and organizations. Academy of

Management Annual Meeting, Anaheim, California. August. 2016 Panelist, session titled Thinking of a position outside the US? “Do’s and Don’ts” of

international business schools in Europe, Asia, and Australia. Academy of Management Annual Meeting, Anaheim, California. August.

2015 Co-Presenter, session titled Attracting and retaining talent in the Singapore SME sector, United Overseas Bank-SMU Asian Enterprise Institute, September.

2015 Advisory Team Member, United Nations Development Programme; Singapore.

2015 Panelist, session titled Interpersonal trust: What are we talking about, what are we measuring, and where are we going? Academy of Management Annual Meeting, Vancouver, Canada. August.

2015 Discussant, session titled Behavioral Integrity Advances: Articulating and Testing New Mechanisms. Academy of Management Annual Meeting, Vancouver, Canada. August.

2015 Discussant, session titled Team-Based Organizations in a Global World. Academy of Management Annual Meeting, Vancouver, Canada. August.

2015 Panelist, “Scientific Perspectives on Trust in Singapore and Globally.” Edelman Trust Barometer 2015: Annual Global Study. February.

2014 Panelist, “Mega-Trends Toward 2030: The Role of Trust.” Leadership 2030 Breakfast Forum, Hay Group, Singapore. October.

2014 Panelist, “The Science of Trust, and Implications for the Financial Services Industry.” Session on Public Trust, Zurich Insurance International Advisory Council annual meeting, Kuala Lumpur, Malaysia. September.

2014 Panelist, Trust Dialogue, Pyramid Club, Singapore. July. 2014 Panelist and Co-Host, Launch of Edelman Trust Barometer 2014, SMU.

January. 2012 Panelist, “The Institutionalization of Trust Research: Heaven or Hell?” Sixth

EIASM Workshop on Trust Within and Between Organisations, Milan, Italy. June.

2011 Featured Speaker, “Negotiation and Conflict Resolution,” Initiative for Peace, United World College of Southeast Asia.

2011 International Editorial Advisory Board, “Major Works on Trust and Social Capital in Organizations” (3 volume set), Sage.

2011 Featured Speaker, “Talent: Driver of Tomorrow’s Growth,” SPRING Singapore Business Leaders Forum 2011.

2011 Panelist, “Trust, Culture, and Negotiation,” Conflict Management Division Junior Faculty Research Incubator, Academy of Management Conference in San Antonio, Texas.

2011 Facilitator, “Crafting the Right Academic Job: From Job Search to Job Transition” Organizational Behavior Division Doctoral Consortium, Academy of Management Conference in San Antonio, Texas.

2011 “Dreaming of Trust: What would we like the trust literature to look like 10 years from now? How might it become so?” General Colloquium of the Inaugural Seminar of the Nordic Research Network on Trust In and Between Organisations, Joensuu, Finland, 25 May.

2011 Facilitated the donation and delivery of 25 used SMU computers to FOCHTA Malawi for purposes of establishing a vocational school for children orphaned by the AIDS crisis.

2010 Panelist, International Management Division Junior Faculty Consortium, Academy of Management Conference in Montreal, Quebec.

2010 Discussant, session titled Job Perceptions, Attitudes, and Attachments. Academy of Management Conference in Montreal, Quebec.

2010 Session Chair, session titled Networks and Teams. Academy of Management Conference in Montreal, Quebec.

2010 Panelist, Opening Forum titled Past, Present, and Future of Occupational Psychology, at the British Psychological Association Division of Occupational Psychology Conference, Brighton, UK, 13 January.

2008-2009 Program on Case Method and Participant-Centered Learning, Harvard University.

2007 “An Actor-Partner Interdependence Blind Spot.” Presented in a plenary session titled Trust and Research Methods at the European Institute for Advanced Studies in Management (EIASM) Workshop on Trust Within and Between Organisations, Vrije Universiteit (Free University) Amsterdam, Netherlands.

2007 “How to Approach Recruiting and Decision Making – For Positions Both ‘Here’ and Abroad.” Presented in a “Landing an Academic Job” session of the Organizational Behavior Division Doctoral Consortium, Academy of Management Conference in Philadelphia, Pennsylvania. August.

2007 Facilitator, session titled Self-Reinforcing Cycles within Organizations: Novel Perspectives, Different Questions. Academy of Management Conference in Philadelphia, Pennsylvania. August.

2006 Presentation titled Change Leadership with - and without - Trust, AIESEC National Leadership Development Seminar, Singapore, 9 December.

2006 Presentation titled Trust in the Workplace, Key Media Seminar on Workplace Privacy, Singapore, 23 November.

2006 Discussant, session titled Trust, Distrust, and Relationship Repair. Academy of Management Conference in Atlanta, Georgia. August.

2006 Discussant, session titled The Development of Social Networks. Academy of Management Conference in Atlanta, Georgia. August.

2006 “Looking at Academic Positions Both Here and Abroad.” Presented in a “Landing an Academic Job” session of the Organizational Behavior Division Doctoral Consortium, Academy of Management Conference in Atlanta, Georgia. August.

2005-2008 International Membership Committee, Organizational Behavior Division, Academy of Management.

2003 Most Influential Article Award Committee, Conflict Management Division, Academy of Management.

2003 Research Committee, International Management Division, Academy of Management.

2001 Discussant, session titled How Much Does National Culture Really Matter? Academy of Management Conference in Washington, D.C. August.

2000-present Ad hoc reviewer for Academy of Management Journal, Academy of Management Review, Asia-Pacific Human Relations, Journal of International Business Studies, Journal of Managerial Psychology, Journal of World Business, Management and Organization Review, MIS Quarterly, Organization Science, Organizational Behavior and Human Decision Processes.

2000 Junior Faculty Consortium Participant, Academy of International Business Conference in Phoenix, Arizona.

2000 Junior Faculty Consortium Participant, International Management Division, Academy of Management Conference in Toronto, Canada.

2000 Discussant, session titled Individualism/Collectivism, Academy of Management Conference in Toronto, Canada. August.

2000 Chair, session titled Next Generation Enterprises: Organization and Group Level Issues. Academia-Industry Working Conference on Research Challenges 2000, Buffalo, NY. April.

1998-present Reviewer for Academy of Management (Conflict Management, International Management, and Organizational Behavior Divisions); and Academy of International Business Conferences.

1998 Doctoral Consortium Participant, OB/OMT/ODC Divisions, Academy of Management Conference in San Diego, California.

1997 Doctoral Consortium Participant, Academy of International Business Annual Meeting in Monterrey, Mexico.

1997 Doctoral Consortium Participant, International Management Division, Academy of Management Conference in Boston, Massachusetts.

1996-1997 Editorial Board Member, Strategic Management Research Center Review, University of Minnesota.

1996 Doctoral Consortium Participant, Conflict Management Division, Academy of Management Conference in Cincinnati, Ohio.

DOCTORAL COMMITTEES SMU As Advisor: Completed Serena Lyu Changhong (Shanghai University of Finance and Economics) Completed Tan Boon Heon (UCB Pharmaceuticals) As Committee Member: Completed Jovina Ang Shin Yuen (National University of Singapore)

Completed Yvonne Tan Yi Wen SUNY-Buffalo 2001 Michelle C. Bligh (Clarement Graduate University) 2003 Dan J. Kim (University of Houston) 2003 Bongsoon Cho (Kookmin University, Korea) Boston College 2011 Lakshmi Balachandra (Babson College) University of Maryland 2012 Ashley Fulmer (University of Iowa)

PROFESSIONAL ACTIVITIES - INTERNAL 2018 Member, SMU School of Social Sciences Core Curriculum Recruiting

Committee 2018 Advisory Member, Institutional Review Board, SMU 2017-present Junior Faculty Mentor, SMU 2016-2017 Member, School Evaluation Committee (P&T), LKCSB, SMU. 2016-2017 Chair, Institutional Review Board, SMU 2015-2017 Member, Select Committee on Research Ethics, Clinical Ethics Network +

Research Ethics Support (CENTRES), Singapore 2015, 2017 OBHR Ph.D. Proseminar 2014-2017 Co-Chair, Faculty Recruiting Committee, Organisational Behaviour and

Human Resources, SMU. 2005-2016 Promotion/tenure/contract renewal committees, SMU:

2015-16: Member (1) 2014-15: Chair (3); Co-Chair (2) 2013-14: Chair (2); Member (4) 2012-13: Member (3) 2011-12: Chair (3); Member (3) 2010-11: Chair (2); Member (1) 2009-10: Chair (2); Member (3) 2008-09: Chair (1); Member (3)

2007-08: Chair (4) 2006-07: Chair (2) 2005-06: Chair (1); Member (1)

2015 Deputy Chair, Institutional Review Board, SMU 2015 Member, Task Force to Redesign Undergraduate Education, LKCSB, SMU. 2012-2015 EMBA Admissions Committee, SMU 2011-2015 Liaison, Human Capital Leadership Institute, SMU 2014 Co-Organiser, Human Capital Leadership Institute’s International Advisory

Panel, March 2013-2014 Co-Chair, OBHR Major Task Force, SMU 2008-2014 Faculty Advisory Committee for Teaching and Learning, SMU. 2009-2012 “Negotiation Theory, Practice, and Reality.” EMBA and MBA Information

Sessions frequently convened at SMU and in Manila (February 2012) and Taipei (March 2012).

2011-2013 Partnership Task Force for Singapore University of Technology and Design 2009-2017 Chair, “FACETS” Task Force to design, launch, and administer a new

instrument for measuring teaching and learning at SMU. 2009-2013 Chair, Task Force to Redesign the Leadership & Team Building University

Core course, SMU. 2011-2012 Chair, Faculty Recruiting Committee, Organisational Behaviour and Human

Resources, SMU. 2011-2012 MBA Programme Advisory Committee, SMU 2011 “Aiming for a Superb Start and a Fantastic Finish: What To Do With the First and

Last 15 Minutes of a Course.” Centre for Teaching Excellence University-Wide Brownbag Series, SMU. 22 February.

2009-2011 Ph.D. Committee, Organisational Behaviour and Human Resources Area, SMU.

2009-2010 Peer Coach, Peer Evaluation of Teaching Programme, SMU. 2009-2010 Dean Search Committee, School of Social Sciences, SMU. 2006-2008; Area Coordinator for Organisational Behaviour and Human Resources Group, 2010 SMU. 2009 Designed and introduced new course for SMU: OBHR604-Negotiating Within

One’s Organisation (MBA elective). 2008-2009 Chair, Ph.D. Design Task Force, Organisational Behaviour and Human

Resources, SMU. 2008 Designed and introduced new course for SMU: OBHR602-Negotiating in

Business (MBA core class). 2007-2008 MBA Programme Design and Advisory Committee. 2006-2008 Course Coordinator, Management of People at Work (Business-School Core

Course), SMU. 2006-2008 Faculty Judge and Faculty Coach for Citibank Case Challenge and Cognitare,

SMU’s Case Competition student organisation. 2004-2008 Member of Organisational Behaviour Recruiting Committee, SMU. 2006 Designed and introduced new course for SMU: OBHR218-Negotiation Skills

for Business (OBHR undergraduate elective). 2005-2006 Member of Dean Search Committee, Lee Kong Chian School of Business,

SMU. 2005-2006 Founder and Coordinator, SMU Organisational Behaviour Research Group. 2004-2006 Chair of Organisational Behaviour Research Series Committee, SMU. 2004-2006 Chair of Organisational Behaviour Curriculum Committee, SMU; Designed and introduced the Undergraduate OBHR Major. 2005 Member of Quality Assurance Framework for Universities (QAFU)

Committee, SMU. 2005 Member of Accreditation Committee, SMU. 2001-2004 School of Management Ph.D. Committee, SUNY-Buffalo. 2000-2004 Co-Founder and Coordinator, SUNY-Buffalo Organizational Behavior

Research Group. 2000 Designed and pilot tested the SUNY-Buffalo Ph.D. Teaching Mentoring

program. 1997-1999 Carlson School of Management Ph.D. Student Advisory Committee. 1998 Carlson School of Management Ad Hoc Ph.D. Funding Committee. 1997-1998 Carlson School of Management Representative to the University of Minnesota

Council of Graduate Students. 1996-1997 Director, Strategic Management Research Center, University of Minnesota.

RESEARCH GRANTS 2017-2019 National Council of Social Services 2008-2011 Singapore Management University Competitive Research Grant 2005-2007 Singapore Management University Competitive Research Grant 2000-2003 SUNY-Buffalo School of Management Competitive Summer Research Grants,

2000; 2002; 2003. 1997 University of Minnesota Graduate School Doctoral Dissertation Special Grant 1997 Carlson School of Management Thesis Cost Grant, University of Minnesota 1997 Sheth Foundation Grant, Academy of International Business

PROFESSIONAL AFFILIATIONS Academy of Management Academy of International Business American Psychological Association International Association for Conflict Management Society for Industrial and Organizational Psychology

MEDIA MENTIONS (selected) Asian Scientist (2014) Washington Post (2011, 2007) Readers Digest, Straits Times, New Paper, Today (2010) New York Times (2007) Washington Post, Mediacorp Radio Singapore, HRM Singapore (2006) International Herald Tribune (2005) Sam Donaldson Live in America nationally-syndicated radio show (2002)

PERSONAL INTERESTS Sailing Argentine Tango

EDUCATION AND PROFESSIONAL QUALIFICATIONS ......2000 Finalist, Richard N. Farmer Best Dissertation...

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