Educating the importance of communication to Engineers
-
Upload
tushar-panchal -
Category
Business
-
view
5.209 -
download
2
description
Transcript of Educating the importance of communication to Engineers
![Page 1: Educating the importance of communication to Engineers](https://reader033.fdocuments.in/reader033/viewer/2022051816/545992ccb1af9f33608b5526/html5/thumbnails/1.jpg)
![Page 2: Educating the importance of communication to Engineers](https://reader033.fdocuments.in/reader033/viewer/2022051816/545992ccb1af9f33608b5526/html5/thumbnails/2.jpg)
![Page 3: Educating the importance of communication to Engineers](https://reader033.fdocuments.in/reader033/viewer/2022051816/545992ccb1af9f33608b5526/html5/thumbnails/3.jpg)
Skill 10%, Attitude Skill 10%, Attitude 90%90%
![Page 4: Educating the importance of communication to Engineers](https://reader033.fdocuments.in/reader033/viewer/2022051816/545992ccb1af9f33608b5526/html5/thumbnails/4.jpg)
Does Public Matter to You?
![Page 5: Educating the importance of communication to Engineers](https://reader033.fdocuments.in/reader033/viewer/2022051816/545992ccb1af9f33608b5526/html5/thumbnails/5.jpg)
Public Education is an Investment in our future.
![Page 6: Educating the importance of communication to Engineers](https://reader033.fdocuments.in/reader033/viewer/2022051816/545992ccb1af9f33608b5526/html5/thumbnails/6.jpg)
A crowd always thinks with its sympathy, never with its reason.
![Page 7: Educating the importance of communication to Engineers](https://reader033.fdocuments.in/reader033/viewer/2022051816/545992ccb1af9f33608b5526/html5/thumbnails/7.jpg)
““LeadersLeaders
‘‘SERVESERVE’’ people. people. Period.”Period.”
![Page 8: Educating the importance of communication to Engineers](https://reader033.fdocuments.in/reader033/viewer/2022051816/545992ccb1af9f33608b5526/html5/thumbnails/8.jpg)
Public Information Centre
• Face of Mumbai Metro One
• Concierge of Reputation
• Information Exchange Center
![Page 9: Educating the importance of communication to Engineers](https://reader033.fdocuments.in/reader033/viewer/2022051816/545992ccb1af9f33608b5526/html5/thumbnails/9.jpg)
“A man without a smiling A man without a smiling face must not open a face must not open a
shop.”shop.” —Chinese Proverb
![Page 10: Educating the importance of communication to Engineers](https://reader033.fdocuments.in/reader033/viewer/2022051816/545992ccb1af9f33608b5526/html5/thumbnails/10.jpg)
“The human brain starts working the moment you are born and never stops until you stand up to speak in public.”
![Page 11: Educating the importance of communication to Engineers](https://reader033.fdocuments.in/reader033/viewer/2022051816/545992ccb1af9f33608b5526/html5/thumbnails/11.jpg)
But before we explore that….
![Page 12: Educating the importance of communication to Engineers](https://reader033.fdocuments.in/reader033/viewer/2022051816/545992ccb1af9f33608b5526/html5/thumbnails/12.jpg)
We have two ears and only one mouth, because listening is twice as hard as talking
![Page 13: Educating the importance of communication to Engineers](https://reader033.fdocuments.in/reader033/viewer/2022051816/545992ccb1af9f33608b5526/html5/thumbnails/13.jpg)
Active Listening
• How do we become active or reflective listener…
– Show Genuine Interest
– Understand what the other person is thinking, feeling, wanting or what the
message means
– Check your understanding before your next message/response
– Restate or paraphrase your understanding of their message and reflect it back
to the sender for feedback
– Feedback process makes it effective
![Page 14: Educating the importance of communication to Engineers](https://reader033.fdocuments.in/reader033/viewer/2022051816/545992ccb1af9f33608b5526/html5/thumbnails/14.jpg)
Effective Communication…
![Page 15: Educating the importance of communication to Engineers](https://reader033.fdocuments.in/reader033/viewer/2022051816/545992ccb1af9f33608b5526/html5/thumbnails/15.jpg)
“If you don’t believe in the messenger. You won’t believe the messenger believes the message.”
![Page 16: Educating the importance of communication to Engineers](https://reader033.fdocuments.in/reader033/viewer/2022051816/545992ccb1af9f33608b5526/html5/thumbnails/16.jpg)
Able Communicator
• Maintain proper voice volume level
• Don’t make message too complex• Avoid unnecessary details • Never forget your point or purpose• Avoid negative body language• Don’t pay too much attention on
how the other person is taking the message
• Don’t be judgmental • Never think about other person’s
reaction• Never use jargons• Be conventional
![Page 17: Educating the importance of communication to Engineers](https://reader033.fdocuments.in/reader033/viewer/2022051816/545992ccb1af9f33608b5526/html5/thumbnails/17.jpg)
• The Most Important part of
communication
• Seek their feedback
• Note Important Points
• Weekly MIS Reports
• Critical Questions on a daily
basis
• Note Trend
• Discuss
![Page 18: Educating the importance of communication to Engineers](https://reader033.fdocuments.in/reader033/viewer/2022051816/545992ccb1af9f33608b5526/html5/thumbnails/18.jpg)
![Page 19: Educating the importance of communication to Engineers](https://reader033.fdocuments.in/reader033/viewer/2022051816/545992ccb1af9f33608b5526/html5/thumbnails/19.jpg)
Role Play
![Page 20: Educating the importance of communication to Engineers](https://reader033.fdocuments.in/reader033/viewer/2022051816/545992ccb1af9f33608b5526/html5/thumbnails/20.jpg)
Thank you.