EDU009TR

8/8/2019 EDU009TR

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Copyright © Oracle Corporation, 2005. All rights reserved.

Tutor Implementation Events and Support

How to succeed

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2 Copyright © Oracle Corporation, 2005. All rights reserved.

Obj ectives

After this section you will b e a b le to:Locate the various Tutor User ManualsDefine the people resources required to

successfully implement and maintain proceduresDescri b e the Tutor implementation eventsDescri b e the Metalink process

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Agenda

Tutor Implementation GuideThe Procedure TeamTutor Implementation Service EventsTutor Support

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Oracle Tutor User Manuals

There are four Tutor User ManualsTutor Implementation GuideAuthor User ManualProcedure Style GuidePu b lisher User Manual

These manuals areinstalled when Tutor is installed

used in implementation and training events

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Jo b Descriptions

To o b tain the most b enefit from Tutor, your companymust identify qualified individuals to perform thefollowing roles:

Tutor Pro ject Manager Document Owners (one for each functional area)Document Controller Document Specialist

The Implementation Guide contains detailed jo b descriptions for each required role.

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The Tutor Solution

Every Tutor Pro ject Leader and Document Controller should read a b out the Tutor Solution.Learn a b out:

The various user manualsTutor MethodologyTutor Process DocumentationTutor Courseware

Guidelines for documenting your processesThe Tutor Cycle Overview

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Getting Started - Tutor ImplementationOverview

This document:Outlines the recommended Tutor implementationprocess

Assumes the company has executive involvementAssumes the company has designated a Tutor Pro ject Manager and supporting rolesLists documents that are very helpful whenimplementing Tutor Recommends that Oracle University consultantsfacilitate the implementation events

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Tutor Procedure Scope Statements

This document lists the scope statement of eachprocedure provided in the Document Repository.

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1 0 Copyright © Oracle Corporation, 2005. All rights reserved.

The Document Register

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Tutor Software Overview

This is where to find:Tutor System RequirementsHow to install Author Setting Word OptionsThe Tutor Directory StructureHow to install Tutor Pu b lisher Tutor Document File Naming Rules

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Glossary of Terms

This document defines the terms used throughout theTutor documents and methodology.

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Jo b Titles b y Department

This document shows the jo b titles and the reportingstructure assumed in the Tutor model procedures.

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Tutor Implementation Service Events

A successful Tutor implementation will include thecompletion of the following events:

Tutor OrientationAuthor Training

Procedure EditingHelp Editing WorkshopPu b lisher Training I, II, and IIICourseware Editing WorkshopAudit and Maintenance

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Tutor Orientation

This event is for company executives and all theidentified Tutor team mem b ers and covers:

An overview of Tutor tools, content, and

methodologyIdentifying document ownersClarifying Procedure Editing event participantsand activitiesIdentifying Jo b Titles for use in Tutor documentsPlanning the Tutor implementation events timeline

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Author Training

This event is for the Document Controller, Specialists,select Document Owners (must b e savvy Word users),and su bj ect matter experts who will create and update

Tutor documents.Author Training covers:

Tutor procedure formatting rulesSelect Word and Author featuresFlowchartingBasic HTML

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Procedure Editing

This event is for ALL Document Owners, DocumentController, and Specialists, and covers:

Tutor's procedure methodology and edit process

Editing the first draft of procedures and other process documentsVerifying consistent jo b titles to b e used indocumentsFormalizing a strategy for keeping documents up-to-dateSetting a schedule for completing procedureediting event tasks

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Online Help Editing

This event is for Document Owners, DocumentControllers, and Specialists, and covers:

Tutor's online help methodology and edit process

Identifying and editing the online help filesrequiring customizationCreating help files (Navigations) for other softwareapplicationsHow to create/maintain links to other help filesSetting a schedule for completing help editingevent tasks

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Pu b lisher Training I

This event is for Document Controllers and Specialistsand covers:

Creating select Pu b lisher reports

Interpreting Pu b lisher ReportsLearning key elements for document integrationValidating jo b titlesCreating Desk and Owner Manuals

Making HTML versions of the manuals andprocess document filesDefining and finalizing the document maintenanceprocess

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Courseware Editing

This event is for Course Developers, DocumentControllers, and Specialists, and covers:

Tutor's courseware methodology and edit process

Editing the courseware filesEditing/creating practice and quiz materialCreating a curriculumSetting a schedule for completing courseware

editing event tasks

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Pu b lisher Training II & III

This event is for Document Controllers and Specialistsand covers:

Creating select Pu b lisher reports

Interpreting Pu b lisher ReportsIntegrating process and courseware documentcontentCreating Student and Instructor Guides b y Topic

Creating Student and Instructor Guides b y RoleCustomizing the guidesMaking PDF versions of the guides

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Audit and Maintenance

This event is for Document Owners and the DocumentController and covers the following procedures:

Document Audit

Add a DocumentModify a Document

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Tutor Support

Metalink - Get on the We b!http://metalink.oracle.com/

± Log TARs (Technical Assistance Request)

Phone Support using Customer CIS num b er Tutor event services

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MetaLink

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Technical Assistance Requests (TAR)

What¶s good a b out TARs?24 x 7 availa b ility to create TARsReview and update TARs online

Access the same knowledge b ase as OracleanalystsMaintain an accurate ³paper trail´ within the TARitself

How to log a TARHTTP://Metalink.oracle.comLogin/Register

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Summary

After this section you should have learned to:Locate the various Tutor User ManualsDescri b e the Tutor implementation events

Find documents that define the recommendedmaintenance processDescri b e the Metalink process

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Documents

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