edition - lemontreehotels.inlemontreehotels.in/images/PonyTalesNewsletter29Sep2014.pdf · Honda...
Transcript of edition - lemontreehotels.inlemontreehotels.in/images/PonyTalesNewsletter29Sep2014.pdf · Honda...
Tri–colour celebrations at Lemon Tree
Lemon Tree celebrated the Independence Day with great pomp and fervor. Dressed in Indian
outfits and colors, staff at all hotels proudly hoisted the National Flag. This was followed by myriad activities organized to commemorate this occasion. While some hotels held cultural programs, others organized theme lunches and competitions. While some rode on bicycles carrying social messages, others decided to share their joy with an NGO. What ever was the manner, the staff of Lemon Tree surely wore their patriotic hearts on their sleeves and drenched in the Rang de Basanti spirit!
LTHAH
LTPBL1
LTHAR
LTHHP
LTPDL1 & RFHDL
RFHJP
The Lemon Tree Hotel Company has been voted one of the HOT 50 brands in Delhi NCR. This recognition was announced at the Paul Writer Delhi NCR Brand Summit presented by Hindustan Times at a ritzy awards ceremony at Taj Vivanta, Gurgaon on 24th August 2014. The Delhi NCR Brand Summit is the fourth edition of Paul Writer’s flagship event. The award was received by Sumant Jaidka, Chief Operating Officer- Lemon Tree Hotels and Vikramjit Singh, Chief Sales Officer on behalf of the company. Misha Mehndiratta, Head- Brands, was also present at this gala event. Almost 200 + marketers from India’s leading brands came together to discuss marketing trends and ideas, the event concluded with recognizing the excellence of the best 50 in brands in the Delhi NCR region.
Recipients of Delhi NCR Hot 50 recognition include: 1. Adidas | 2.Aviva India | 3. Bata | 4.Bharti Airtel Limited | 5.Big Boy Toyz | 6. BMW | 7. Carzonrent | 8. Coca-Cola | 9. Dabur | 10. Delhi Metro Rail Corporation | 11. DLF | 12.Domino’s Pizza | 13. Fabindia | 14. Groupon | 15. Happily Unmarried | 16. Harley Davidson Motor Company | 17. HCL Technologies | 18. Hewlett-Packard | 19. Homeshop18 | 20. Honda Car India Limited | 21. Honda Motorcycle and Scooter | 22. Horlicks (GlaxoSmithKline Consumer Healthcare) | 23. Hyundai | 24. IndiGo | 25. IRCTC | 26. ixigo.com | 27. Jabong | 28. Kent RO Systems | 29. Knowlarity Communications | 30. Lay’s | 31. Lenskart | 32. MakeMyTrip.com | 33. Matrix Cellular Services |
34. Micromax Mobile | 35. Nestle India | 36. Olx.in | 37. Paytm | 38. Punjab National Bank | 39. Raj Comics | 40. Samsung Group | 41. ShopClues.com | 42. Snapdeal | 43. Sony India | 44. SpiceJet | 45.Subway India | 46. The Lemon Tree Hotel Company | 47. The Oberoi Group | 48. Tupperware | 49. Volvo | 50. Woodland Worldwide
About Paul Writer: Paul Writer is a vibrant marketing forum and is building India’s largest community of marketers
with a goal to raise the bar for marketing in India through providing thought leadership, conferences and advisory services. Paul Writer’s community comprises over 25,000 senior
executives and marketers across its virtual and offline platforms. Paul Writer publishes a monthly print magazine, Marketing Booster
Three Cheers for the fresh, fun, spirited Lemon Tree Brand
George Abraham | Founding Chairman of the World Blind Cricket Council (WBCC) and the Association for Cricket for the Blind in India (ACBI), visited LTPHY1 & RFHHY. He is a visually impaired person and is also the founder of Score Foundation that works for people with visual impairment. He did a sensitization session about visual impairment at LTPHY1/RFHHY for all staff.
Kabbadi Team| LTHHP played host to
the Indian Kabbadi Team in August. The young and potential team enjoyed their stay at the hotel and loved the fresh, fun and spirited environment of LTH.
Top Mentions Meet our who got the maximum appreciation from guests on TripAdvisor & GSTS for their refreshing service
Paramjeet Singh Front Office RFHDL 115 Deepika F&B Service LTPJP1 95 Varun Sharma Front Office LTEDM 75 Sandeep Kumar Front Office LTABR 67 Chandan Kumar F&B Service LTABR 60 Manoj Singh Rawat Housekeeping RFHHY 38 Deepa Jain Front Office LTEDM 37 Nikhil Sharma Front Office RFHDL 30
A note from a guest appreciating Sachdev | LTPBL1
Guest feedback appreciating differently
abled staff member Mitanshu | RFHJP
Lemon Tree Premier declared the ‘Upsell Awards’ for Individual Excellence for the month of August. Ankit Srivastav was declared Super Star Ka Baap and won himself a trip to Thailand and a ipad for generating a sale worth ~ Rs. 4.7 lacs | Shivam Bharadwaj was announced the Cracker of the Month for his contribution of ~ 1 lac towards upsell. Well done both of you! Congratulations & keep up the good work!
From RFHDL Files Vivek Kumar helped a guest who had received a damaged tablet from Flip kart by not only coordinating with their Customer Care for refund, but also letting the guest use his bank account for third party money transfer, as per the online portal’s money back rules.
From RFHDL Files Paramjeet & Poonam not only personally arranged for ethinic dresses for a group of long stayers but also helped them apply make-up and drape sarees on their farewell party day. The guests expressed their gratitude by given a present to both of them.
From LTHIN Files Anil Namdeo showed great responsibility by continuing to work extra hours at the hotel during high occupancy days. In fact, he did not requesting for leave even when his wife was admitted into the hospital. Anil not only showed exemplary commitment to work, but also generated an extra revenue of 75K+ in August from ‘Upsell’ . Thank you Anil.
From LTPBL1 Files Sushil Barik helped a guest in need by taking the guest’s broken shoe for repair post his duty hours, so that the guest could wear them for his important meeting the following day. The guest was very thankful for this service.
From LTHAR Files Sachin Bhise was cleaning a guest room when he found a gold ring behind the bed head. Assuming it to be the in-house lady guests‘, he placed it on the bed along with a note and some flowers. When the guest arrived and noticed this she was moved to tears by the gesture. She immediately called the Front Desk to thank and express her relief at having found her ring which she thought was lost for ever.
From LTPDL1 Files Rahul Bhanot helped satisfy a guest who was upset that faulty washing had faded her trouser. He personally attended to the trouser and rectified it to it‘s original colour. The guest was extremely pleased and specially mentioned his effort on the feedback form.
From LTPHY1 Files
On Telegana Intensive Household Survey day, when the state government declared a bandh, there was a growing issue of how the guests would be ported from airport and railway station to the hotel, foreseeing this situation well in advance, 4 senior staff members volunteered to drive hotel cabs all through the day to ensure no guest was inconvenienced. Kudos to Shakul Pant (Director of Sales), Srinivas Kadadi (Executive Assistant Manager), Syed Abbas (Deputy Security Manager), Arjun Malik(Assistant Manager Sales), Bhaskar Mandal(Front Office Executive) and Shravan Kumar (Security Executive) for going beyond their call of duty to keep the ethos of Lemon Tree flying high.
From RFHDL Files Rahul Singh was on his way home when two guests called him explaining their inability to communicate with a shop vendor in the nearby market. They requested him to come and help in translating their requirement to the vendor. Rahul without a blink, rode all the way to where the guests were to assist them.
From LTHIN Files Dharmendra Raikwar, in Security lent a helping hand to his colleagues by offering to wipe crockery and cutlery on a day when Citrus Café was choc-a-block with guests, so that his colleagues could better handle guest orders.
From LTPDL1 Files Jitender was on duty when a walk-in guest who had arrived by a Meru cab for dinner, told him that he had forgotten a bag in the cab. Jitender immediately tried to look for the cab but it was no where to be found. Post tracing the car number with the help of the security department and the License Plate Reader, Jitender called the customer care of Meru cabs and procured the mobile number of the driver. He then coordinated with the cab driver and asked him to deliver the bag back to the hotel. By the time, the guest and his family finished dinner the bag had been found. The guest was very thankful for the initiative taken by Jitender and thanked him for his effort.
From RFHDL Files
Zameeruddin tailor volunteered to alter a very expensive party dress of a guest by waiting a couple of hours extra after work for three continuous days. The guest was delighted with the final result and praised Zameer ‘s sewing skills.
From LTPHY1 Files S. Nagalakshmi had just completed her shift and was about to go home at 12:30 am when a large group of boys returned to the hotel after partying and started ordering food in IRD. The orders started to flow back to back and the limited restaurant staff panicked. Seeing this, Lakshmi not only stayed back to pitch in and manage the orders in absence of her senior colleagues but also along with Pronoy Adhikari juggled the midnight rush extremely well, including payment processing (as mode of payment was direct). Well done both of you, for not just stepping ahead to help your teammates but also for showing how good teamwork and determination can accomplish the toughest of tasks.
LTH
DN
: Pain
ting
Gan
esh
a
LTPBL1: Maiden Wicket
LTH
CN
: Hap
py Z
om
bie
s
LTHAH: Dancing Daisies
LTPHY1: A Mouthful of straws
Lemon Tree Premier
Lemon Tree Hotels
Red Fox Hotels
Total Group
Total Revenue (Rs Lakhs)
RPD
Total Revenue (Rs Lakhs) RPD
Total Revenue (Rs Lakhs)
RPD
Total Revenue (Rs Lakhs)
RPD
LTPBL1 183 104
LTPGN1 117 60
LTPHY1 284 171
LTPJP1 82 62
LTPDL1 208 124
RFHED 61 67
RFHJP 49 67
RFHHY 95 117
RFHDL 134 150
Total 2321 1697
FINANCIAL PERFORMANCE FOR
AUGUST 2014
LTHAH 80 55
LTHAR 117 72
LTHEC 169 134
LTHWF 59 42
LTHCD 79 64
LTHCN 148 78
LTEDM 44 34
LTABR 89 46
LTHUV 51 39
LTHIN 77 59
LTVLR 22 14
LTHHP 92 91
LTHDN 46 33
LTHCN2 36 15
Fist Fighting | LTHAR
Musical Chair | LTHCN2
Maakan Chors | LTHIN
Carom competition | LTPHY1
Drama by Differently abled Staff | LTHAH
Sketching Competition | LTHUV
TT Challengers | RFHED
Puzzling Times | LTHHP
GSTS FOR AUGUST
2014
Lemon Tree Premier
Lemon Tree Hotels
Red Fox Hotels
Overall Scores
Overall Scores
Overall Scores
Overall Satisfaction
Overall Satisfaction
Overall Satisfaction
Value For Money
Value For Money
Value For Money
Will You Recommend
Will You Recommend
Will You Recommend
Will You Return
Will You Return
Will You Return
LTPBL1 92.14% 94.17% 88.48% 97.39% 96.13%
LTPGN1 87.74% 90.84% 84.19% 93.38% 94.07%
LTPHY1 89.36% 89.22% 86.65% 96.45% 95.75%
LTPJP1 92.39% 92.23% 89.31% 97.12% 92.63%
LTPDL1 91.69% 91.61% 90.12% 96.51% 95.09%
LTHAH 90.13% 91.22% 90.69% 97.09% 95.58%
LTHAR 89.65% 89.57% 88.67% 97.66% 97.79%
LTHEC 86.04% 86.34% 83.41% 94.44% 92.22%
LTHWF 87.42% 87.30% 85.38% 96.37% 91.92%
LTHCD 89.66% 90.26% 85.74% 97.52% 95.22%
LTHCN 85.58% 85.46% 81.13% 93.31% 92.44%
LTEDM 95.63% 95.85% 95.34% 99.29% 99.76%
LTABR 90.96% 91.35% 87.93% 96.42% 94.77%
LTHUV 86.39% 86.40% 81.62% 96.08% 91.96%
LTHIN 90.39% 92.46% 88.77% 97.12% 97.26%
LTVLR 85.60% 89.09% 81.64% 90.29% 89.17%
LTHHP 85.85% 86.41% 82.20% 93.36% 92.47%
LTHDN 91.54% 92.32% 89.52% 97.05% 96.87%
LTHCN2 91.29% 91.50% 84.24% 95.66% 95.60%
RFHED
89.38%
91.62%
86.45%
94.95%
94.95%
RFHJP 90.17% 90.82% 90.82% 97.01% 92.05%
RFHHY 89.04% 89.34% 86.58% 95.45% 94.60%
RFHDL 87.49% 88.11% 83.77% 93.65% 93.35%
Shubham Chaudhary HK | LTHAH
D. Mohan HK | LTHCN
Rahul Thorat F&B | LTHAR
Vinay Saini F&B Pdt | LTEDM
Maahesh Rathore Security | LTHIN
Balaish CM HK | LTHEC
Kalyani Aher FO | LTABR
Madhu N Engg | LTVLR
K. Prasad Engg | RFHHY
Krishna Chandra FO | RFHED
Mithun Waghmare Engg | LTHHP
Mukund Kumar HK | LTHUV
Neeraj Kumar F&B | LTPGN1
Deepak Singh F&B | LTPBL1
Vijay Yadav FO | RFHJP
Abhishek A Lokur FO | LTHWF
Mirnmay Maity HK | LTPHY1
Vikas Dogra F&B | LTHCD
Deepika Jaiswal F&B Pdt | LTPJP1
Bhim Singh Engg | LTPDL1
Amit Kumar HK | RFHDL
Pradeep Singh Engg | LTHDN
Balaji HK | LTHCN2
Yashvir Singh HK | LTHAH
Mahadev Prasad F&B Pdt | LTHCD
Md. Soficul Islam F&B | LTHCN
Manohar Rawat F&B Pdt | LTHEC
Suraj Kanojia HK | LTEDM
Rajesh Kumar Engg | LTHUV
Md. Shamir F&B | RFHDL
Salauddin Khan HK | RFHED
Juffar Sheriff FO | LTPBL1
Guddu Singh F&B Pdt | LTHWF
Pradeep Kumar F&B Pdt | LTPJP1
Bipin Sunny F&B Pdt | LTVLR
Shrey Sharma FO | LTPGN1
Sunil Kumar F&B Pdt | LTPDL1
Deepak Dalyani Sales | LTHAR
Lovely Singh FO | LTHIN
Ashok Yadav HK| LTABR
Rahul Jalthuria HK | RFHJP
Nagesh Yeldi Sales | RFHHY
Dilli Pratap F&B | LTPHY1
Rohit Jaiswal FO | LTHDN
Vinay Ghanekar HK | LTHHP
Praveen Kumar Engg | LTHCN2
S. Johnson Sales | LTHCN
Rumit Kaur Sales | LTEDM
Raju Nagvashi F&B Pdt | LTHIN
Vivek Sharma Fin | LTHUV
Upkar Sen F&B Pdt | LTABR
Kailash Chand F&B | RFHJP
Chaudhary Mahesh HK | RFHHY
Anita Murmu HK | LTPBL1
Girish N Fin | LTHWF
Chandraprakash Security | LTPJP1
Vivek Sharma Fin | LTPGN1
Neizosano Nakhro FO | LTPHY1
Gaurav Kumar F&B | LTHAH
Deepak Chand F&B Pdt | LTHAR
Mohan Kumar Engg | LTHEC
Prashant Bhardwaj FO | LTHCD
Annyappan HK | LTVLR
Mohd. Wasim F B | LTHHP
Mahesh Singh F&B Pdt | RFHED
Arun Kumar HK | LTPDL1
Vishwas FO | RFHDL
Surehsh Negi F&B Pdt | LTHDN
Selvamani F&B | LTHCN2
RFHJP organized a painting competition for the kids of the Naya Savera which was followed by the hotel Team sponsoring an Independence Day lunch for the NGO. Truly , a ‘we care’ gesture on India’s special day
Staff @ LTPDL1 | RFHDL | Corporate Office underwent a very inspiring and articulate briefing session about Visually Impaired (VI) people by George Abraham, CEO, Score Foundation. The session was based on a TV program they had done for Doordarshan called Nazar Ya Nazariya. Score Foundation does a lot of work with VI people and guides them to adjust and succeed in life and career.
LTHAR organized a bomb threat training class to sensitize staff on how to handle bomb threats, frisk guests, understand the use of bomb detectors and other equipment. The training was given by Aurangabad Bomb Squad Officer, Sunil Jamade.
LTHIN organized a blood donation camp in association with Ultratech Cement and M Y Hospital. The entire staff members contributed to this noble cause.
An evacuation drill was held for the Corporate Office employees to sensitize and train them on necessary guidelines and protocols to follow in case of fire or any other contingency. The mock drill was coordinated by the security department under Davander Singh Tomar’s supervision. The activity was supported by chosen volunteers and responsibility keepers.
LTHCN2 conducted their first town hall this month. Associates from all the departments attended the proceedings. To make the activity a memorable one, all staff participated in numerous fun activities and games, month-end prizes were distributed to achievers and Geeta Jetley was invited to cut the first monthly birthday cake.
LTHAR celebrated the spirit of independence by organizing a Freedom Cycle Rally to spread the message of a fresh & clean environment in the city. This 10-km cycle rally, had a kaleidoscope of people participate and join the 30 member hotel team dressed in Lemon Tree Hotel colors’ and carrying environment friendly messages and banners with them urging the people of Aurangabad to do their bit in caring for the environment.
LTPHY1 & RFHHY were the co-sponsors of the Airtel Hyderabad Marathon held on the 24th August 2014. GHMC Commissioner flagged of the full marathon in full media glare. Lemon Tree Hotels too participated in this run. We had 1 marathoner (42 Kms) 14 half marathon runner’s (21 kms) and 66 runners for 5 kms. Team LTPHY1, LTHGB along with Team RFH ran 666 Kms. Kudos to all marathoners! Surely the stay fit mantra is getting more infectious by the day!
Hi all, It’s been a year since I became a part of the Lemon Tree family. It’s been a wonderful journey for me so far as I have thoroughly enjoyed carrying news about all sister hotels to you each month. I would however, love to know what you think of me? Do you like my content? Do you like the sections I write? Would you suggest I did something more to look better and sound better?
Do send me your feedback at [email protected]
As always, I look forward to hearing from you!!