Page 1

Let me start by saying “I love AFN” and let you know

I am focused on always making a positive impact on the success

of Team AFN. What do I believe makes Team AFN so special? First off, one of the

pillars of success is built around support and teamwork, and I believe AFN has

these key ingredients that empower success for all of Team AFN. I believe the

greatest force at Team AFN—for all of Team AFN—is the AFN Culture! I’d like to

share some insights about the AFN Culture, which I call the AFN Secret.

AFN Culture, The Shermans, and the “It” Factor

What is AFN culture? Firstly, it’s special and unique to our company, American

Financial Network, Inc. (AFN), because of the genuine Spirit of Family that lives

and breathes throughout AFN and its employees. This core is foundational and

comes from the Sherman family themselves in their caring, generous nature and

willingness to create a unique opportunity for all of us who seize this opportunity

and build success for our business and our families. For me, the Shermans are

the heartbeat to what makes AFN so special, because they are truly very special

people. I encourage all of Team AFN to take the time to reach out to them to

say hello and thank them for the incredible opportunity they have given all of us.

Thank you Sherman family.

Secondly, the next powerful force of the AFN culture is the people that make

up Team AFN. We are Team AFN and a key component from which the power

comes. I get the opportunity every day to work with the most incredible, talented,

giving, supportive, genuine, positive, and team-oriented people that I have

worked with in my career. You are all simply Team AFN Powerful!

Featured Article | 1

Welcome to AFN | 2

AFN Anniversaries | 3

Top Producers | 4

Top Processors | 5

Encompass Corner | 6

Branch Relations | 8

Underwriter's Angle | 9

Shareable Videos | 12

App to Funding | 13

Compliance Matters | 14

AFN Props | 16

AFN Fan Corner | 18

Marketing Updates | 20

Social Media Status | 21

AFN Birthdays | 22

Protection+ | 24

contents

Edition 18-05 | May 2018

Let's Win Together

by Anthony Casillas, Western Regional Manager, National Business Coach, National Corporate Speaker

Continued on Page 10

Page 2

Branch ManagersJames Lowery

Melanio Silungan

Jason Friend

Loan Officers & SalesAlan Gonzalez, Prodction Mgr

Allen Cole, Sub Branch Manager

Amanda Zimcosky, Loan Officer

Angel Garcia Michel, Loan Officer

Antonio Cordero, Transitional LO

Ashbeel Jiwanmall, Loan Officer

Benedict Comisky, Sr. LO

Brandon Paquin, Loan Partner

Brenda Banos, Loan Officer

Brendon Ward, Loan Officer

Bret Doman, Loan Officer

Briana Montano, LO Assistant

Bryant Mccoy, Loan Officer

Charles Arnn, Sr. Loan Officer

Charles Montgomery, LO

Charles Rinaldi, Loan Officer

Chee Goh, Admin Assistant

Christine Barba, Sales Manager

Christopher Del Monte, Sub

Branch Manager

Christopher Terpening, LO

Cynthia Rivera, Loan Officer

Daniel Moreno, Sr. Loan Officer

Danna Ruppel, LO Assistant

Darwin Holmes, Sr. Loan Officer

David Rubin, LO Assistant

Dayana Del Valle, LO Assistant

Edward Miller, Loan Officer

Eric Getway, Loan Officer

Giovanni Valdez, Loan Officer

Grace Jolley, Loan Officer

Heather Brice, Sub Branch Manager

Jairam Pai, Loan Officer

Janice Kindel, Sr. Loan Officer

Janine James, Loan Officer

Jeanie Chavarria, Office

Administrator

Jehan Bahar, Sr. Loan Officer

Jennifer Ballard, Production Mgr

Jinnette Landeros, Sr. Loan Officer

Joanna Bignell, Sales Manager

John Russell, Transitional LO

John Verstegen, Sr. Loan Officer

Jonathan Lappin, Loan Officer

Jose Illathu, Loan Officer

Joseph Carrigan, Loan Officer

Joshua Heinz, Production Mgr

Joshua Soto, Loan Officer

Karen Forest, Loan Officer

Karen Soriano, Loan Officer

Kelly Parnell, Jr. Loan Officer

Kolin Sherman, Sr. Loan Officer

Kurt Stapf, Loan Officer

Lakeisha Hernandez, Transitional LO

Latasha Augustine, Loan Officer

Lavine Goodwin, Loan Officer

Linda Savage, Loan Officer

Lindsey Banghart, Loan Officer

Macky Howard, Sr. Loan Officer

Marcus Smith, Sr. Loan Officer

Martin Wilson, Loan Officer

Matthew Paxson, Sales Manager

Michael Anello, Sr. Loan Officer

Michael Khoury, Loan Officer

Michael Tomassi, Transitional LO

Michelle Larkin, Sales Manager

Nancy Osco, Loan Officer

Naomi Vann, Sr. Loan Officer

Nathan Bryant, Loan Officer

Nathan Luciano, Transitional LO

Paige Armstrong, LO Assistant

Pamela Frantz, Loan Officer

Paul Quinn, Sales Manager

Pieri Burton, Sub Branch Manager

Rachel Naughton, LO Assistant

Reginald Patterson, Transitional LO

Reginald Prater, Sr. Loan Officer

Ricardo Castro, Loan Officer

Richard Frantz, Loan Officer

Richard Prewitt, Loan Officer

Robert Okenquist, Loan Officer

Ronald Tanner, Loan Officer

Ruthy Alves, LO Assistant

Saba Siddiqi, Transitional LO

Sean Quinn, Sales Manager

Sharmisa Garner, Sr. Loan Officer

Shiva Bishwakarma, Loan Officer

Sterling Cannon, Loan Officer

Steven White, Loan Officer

Susan Rall, LO Assistant

Tarrence Lewis, Sr. Loan Officer

Taylor Baughman, Loan Officer

Trina Scott, Sr. Loan Officer

Troy Malone, Sr. Loan Officer

Wayne Gallenberger, Sr. LO

We are always pleased to add to Team

AFN, and want to welcome the following

personnel, who joined us in April.welcomeWe’re so happy you are here!

We ask that you join us in wishing the following employees a very Happy

Anniversary in May. Congratulations, and thank you for your dedication

and contributions to our success!

Claudia Solano Vasquez

Edward Fink9 YEARS

Celia VelazquezChelsea OliveiraFrank Contreras Jaime BowenVickie Lasher

8 YEARS

Maria Rodriguez

7 YEARS

Carrie Blue-WhiteEric WinbladJared Rogers

6 YEARS

Andrea GotcherAnna Demartino - BirchBarbara SorianoCorey KinneyDavid MorganEvan HaddixFrancisco GranadosGlenn ParadaHeather CraigKevin ThompsonKevin WagnerKristine Cometti

Lauren RooneyMaricarmen FragaMatthew HarmonMiguel Urzua-CadizOscar Navarro Jr.Robert DavisSara ParkShane ValenteSteven PrinceYasmin Garcia

2 YEARS

Wendy Bolling, Ops Manager

Wendy King, Loan Officer

Wesley Williams, LO Assistant

Wiley Corcoran, Loan Officer

William Mcgonigal, Loan Officer

Zane Jacobs, Loan Officer

Support and Corporate EmployeesAlfredo Leo, Processor

Amy Abernathy, Processor

Amy Gizelbach, Closer (Funder)

Andrea Giles, Processor

Brad Hanners, Recruiter

Bruce Scott, Underwriter

Camelia Estrada, Dialer/Appt Setter

Carmen Uribe, QC Auditor

Courtney Washington, Jr. Processor

Crystal Casteel, Jr. Processor

Diane Endicott, Underwriter

Janeth Miranda, Processor

Jessica Urbina, Sr. Processor

Julie Gadbury, Processor

Katalin Bloodgood, Processor

Kelly Erickson, Processor

Kristen Gibson, Processor

Marcos Fernandes, Jr. Processor

Michelle Catano, Processor

Michelle Holloway, Sr. Processor

Monica Rojas, Processor

Patricia Valdes, Sr. Processor

Rachel Hull, Processor

Roji Khurana, Processor

Viridiana Dukes, Processor

5 YEARS

Allison SthayDoris HendersonGarrett RaymondoMichelle WolterRachel Wilbourn

Gina AllenGreg PerezHailey Castillo Joaquin HernandezMartha GarfioTracy BarnesYvette Hidalgo

3 YEARS

4 YEARS

Cecelia SwedLyndon NavaltaLori Mcbride

Alexandar BakalovAmanda AlmquistAmanda DuganAnthony VetriAntonio BorgesDana BesserDeann SantosDonald HornElia MontesElizabeth ZacharyErika MezaFernando GuerreroFfely CharunGale KunsJames MckeeJason CulbertsonJeffrey McmullenJohni StollerJose Garcia

Kasey BlankenshipLesha BrewerLeslie HancockMaria MkhitaryanMichael FloerkeMichael LicciardiNancy VasquezNathan ElliottRana GhannamRaul RuizRiver MitchellRobert ChainRobert Lavan JrRoy RodriguezSami ChebibScott KellerTimothy ValenzuelaVictor TapiaVictor Ziringer

1 YEAR

Page 4

ProductionJunction

Collectively, we funded 1,300 retail/wholesale loans for a combined volume

of $335,700,409 in April 2018.

We want to thank you all for your collective contributions as you continue to set and

achieve production goals! We would like to recognize our top April Loan Originators and

Branches. Great job team!

Top Loan Originators Loan Originator Units Volume

1 Michael VaVerka 50 $9,868,022

2 Sam Rumi 20 $4,948,431

3 Angelo Christian 27 $4,898,188

4 Jane Kim 16 $4,449,595

5 Gregory Perez 11 $4,353,585

6 Shane Valente 7 $3,790,061

7 Jonathan Carrico 11 $3,618,301

8 Gary Miller 12 $3,383,298

9 Jon Nichols 11 $3,335,636

10 Michael Vetri Sr. 16 $3,264,176

11 Michael Jacobs 10 $3,124,623

12 Jacob Emmel 10 $2,828,022

13 Oscar Navarro 14 $2,817,641

14 Areli Arteaga 11 $2,807,670

15 Matthew Campbell 10 $2,677,230

16 David James Lawver 3 $2,535,293

17 Kevin Anthony McRae 6 $2,399,224

18 Hector Arzola Estrada 9 $2,387,932

19 John Boetscher 13 $2,387,836

20 Jeffrey McMullen 6 $2,215,557

Top BranchesBranch Units Volume

1 Sky Park Division 55 $17,894,477

2 Palm Beach 65 $15,164,838

3 USA Loans 41 $12,671,232

4 The Irvine Branch 36 $9,387,746

5 Woodbridge 24 $7,470,872

6 Lawver 11 $7,439,693

7 Sky Song AZ Consumer Direct

31 $7,314,813

8 Blacklick 30 $7,279,464

9 Plano 27 $7,191,048

10 BMG - Phoenix 29 $6,863,590

Apr. Apr. Top Branches

Keep up the great work!

YEAR-TO-DATE $894,345,385 Loan Volume

3,390 Funded Loans

Page 5

Top Processors

Funded Volume by Number of Units:

Thank you, Loan Processors, for handling AFN loan

volume with grace and for your part in shaving days off

our average application-to-funding turn around in April

2018 as we strive to consistently close in under 30 days.

Let us all do our part to reach the next goal of 20 days

or less!

Processor Units

1 Nicole Ratliff 35

2 Elysia Bucello 25

3 Tamara Sharp 23

4 Rebecca Skiles 21

5 Jeremy Longman 19

6 Howard York 17

6 Tracy Houston 17

8 James McKee 16

8 Linda Wellmaker 16

10 Patty Rambo 15

Swiftest TT from Decisioned to Cleared for Docs (more than 5 loans funded):

Processor Turn Time (Days)

1 Jeffrey Kempter 4.17

2 Sara Park 6.13

3 Amy Hart 7.7

4 Maria Guillen 8.14

5 Elizabeth Zachary 9.1

6 Teresa Hutchison 9.11

7 Kimberly Saenz 9.43

8 Jennifer OToole 10.75

9 Kristine Cometti 12.22

9 Michael Sundara 12.22

Apr.

Apr.

SCENARIODESK Bookmark these links!

• Fannie Mae

• Freddie Mac

• FHA

• VA

• USDA

Have you reviewed some of the important underwriting resources available on the intranet?

• Available Loan Programs and Overlay

Matrices

• Posted Policies

• Forms

Important Underwriting Related

Bulletins

• Day 1 Certainty

• Social Security Cards and Large De-

posits for Government Loans

• W2 Transcript Only Program

• Stamped Tax Returns

• Rejected Tax Transcripts

Page 6

by Jimmy VuongCompliance & Branch Relations Manager

Automated Underwriting ConditionsAttention: Loan Officers, Processors ,

Underwriters

To help underwriting condition loans faster and more

thoroughly, automated underwriting conditions will

be added on all loans submitted on or after Friday

5/11/2018.

These automated conditions are based on documents

uploaded to the eFolder, loan type, and current loan

information.

Underwriters will still finalize the conditions list upon

their initial underwrite.

Examples:

1. If self-employed is marked, then tax transcripts

should be conditioned. For all others w2 transcripts

is conditioned. The underwriter can waive this

condition or amend if necessary.

2. If debts are marked to be paid off, then those debts

will be listed for funder to confirm. This condition

will amend automatically when a file is saved and

changes were made to liabilities.

The automated conditions and their respective triggers

may change in the future based on loan programs, post-

closing feedback, etc. Underwriters will be notified of

any changes.

CORNER

Watch video message

regarding Automated

Underwriting Conditions here.

Page 7

Watch video message

regarding Automated

Underwriting Conditions here.

PIW AlertAttention: Loan Officers, Processors , Underwriters

To help take advantage of Fannie Mae’s Property Inspection Waiver (PIW), an automated alert and

email have been created in Encompass to notify Loan Officers, Processors, and Underwriters that an

appraisal can be waived.

PIW is an offer to waive the appraisal for eligible transactions. PIW offers are issued through

Desktop Underwriter (DU) using Fannie Mae’s database of more than 26 million appraisal reports in

combination with proprietary analytics from Collateral Underwriter (CU) to determine the minimum

level of property valuation required for loans delivered to Fannie Mae.

When DU is run, your loan may have a PIW. An email will go to the Loan Officer and Processor informing

them that the transaction is eligible for a PIW. The alert below will also appear in Encompass:

• Alert Name: PIW Eligible

• Alert Message: File is eligible for a Property Inspection Waiver (PIW) per AUS findings. Please

cancel any pending appraisal orders if applicable to proceed with the PIW. See the information

below for the effective date of the PIW. Please review any subsequent AUS findings to confirm

Property Inspection Waiver eligibility still appears throughout the loan process.

• Protocol: Double check the current DU to make sure that your transaction is still eligible for a PIW.

If it is still eligible, do not order an appraisal. If it is no longer eligible, an appraisal is required and

you should proceed to order an appraisal.

• Loan Team Member Responsible: Loan Processor, Underwriter

• Team Member to Clear Alert: N/A The alert will go away automatically

after the Cleared for Docs Milestone is completed.

• When to Clear Alert: N/A

You can find the Alert/Message Matrix here.

It is very important to note that this email and alert only fires when you were

eligible for a PIW. This alert does not go away if you were once eligible

and currently are no longer eligible. It is important the Loan Processor and

Underwriter read their current AUS to ensure they are still eligible for a PIW.

In the alert, you can see when the PIW was granted by DU.

Page 8 Page 8

by Jimmy Vuong, Compliance & Branch Relations Manager

Informative Research Credit Report Fee

You can reach us via email at

branchrelations@afncorp.com

Call us at 714-831-4334

(internal extension 4336).

Our regular hours of service are

7:00 AM to 5:00 PM PST.

YOUR GO-TO PLACE FOR ANSWERS TO YOUR QUESTIONS!

Watch video message regarding

Informative Research Credit Report

Fees here.

Remember that we should be using Informative Research to pull new

credit reports for our new applications.

If you need help setting up your Informative Research accounts or need

a reminder what your Username is, please contact Branch Relations at

714-831-4334 or email them at branchrelations@afncorp.com.

As a friendly reminder, we should be disclosing $100 for every

borrower pair for the Credit Report Fee on our initial disclosures.

(Bulletin #18-127)

CONGRATS SCOTT

MCGINLEY!

Scott recently trained for the

Paris Marathon in an effort to raise

money and awareness for the

ALS Association and to honor his

brother Gary. His goal was to raise

$5,000 and with the support and

generosity of many, he was able to

raise $13,600.

When he started this journey, his

goal was to train, raise money and

finish the race. His journey however

evolved into something far greater.

The ALS Association caught wind of

what he was doing and asked him to

be a part of a relay team that would

roll a young mother of two, newly

diagnosed with ALS, through the

streets of Los Angeles so that she

could complete the LA Marathon.

He said " I ran mile 10 and that single

mile was by far my proudest and

the most important mile I have ever

run. I pushed her as she smiled and

we laughed." The event raised over

$165,000 for the Orange County

ALS Association Chapter.

Page 9

Asset Verification

by Ed Fink, Director of Credit Risk

Underwriter's Angle

Informative Research Credit Report Fee

AccountChek by Form Free is live in the Cloudvirga system!

• Close your loans faster by utilizing digital asset verification

• Paper statements from borrowers will not be required

• AccountChek is more secure than emailing, faxing, or mailing statements

• Asset Verification is available for the majority of banking institutions

• Day One Certainty (D1C) is given by Fannie Mae in the majority of transactions where

AccountChek is used

• Borrowers gain a level of privacy utilizing the service as limited information is available to AFN

The Cloudvirga companywide rollout is expected to happen sometime in June. Stay tuned for training

dates for utilizing Cloudvirga and AccountChek.

2017 Fraud Trends

Fannie Mae released their Mortgage Fraud Trends Report for 2017. Forgery was the leading self-reported

Fraud Characteristic, increasing by almost 600% from 2016. In today’s world many people are using digital

signatures that aren’t verified through a service like Docusign. If your borrower or a third party to the

transaction (e.g. a CPA) does, the documents signed in the loan file may match signatures exactly. This can

raise the suspicion of investors and agencies. If you notice this trend for your borrower or a third party to the

transaction, please be sure to address the trend with the party so that they can respond from a verifiable

source like an email address that includes their name or is from the domain of the company they work for.

Foreclosure rescue was the number one Fraud Scheme reported to Fannie Mae in 2017, doubling from

2016 and taking over property flipping which fell to second. Non-Arms length transactions should be

closely reviewed to verify the borrower’s intent to make payments on the loan and not simply help a

family member or friend lose their home. If delinquent taxes or any lender actions against the borrower are

reported to title or visible through Fraud Guard, it is a sign of distress and AFN will not able to make the

loan.

Please reach out to the scenario desk with any questions regarding these loan characteristics.

Page 10

Jack Sherman has been my main mentor since

my first day at Team AFN and one day he taught

me about the “it” factor and that some people

just get it, and unfortunately some people just

don’t get it. Support is the “it” factor, and I believe

with all my heart that Team AFN has got the “it”

factor which is the desire to support each other in

every way to create Team AFN Success. The day

Jon Gwin, COO/General Counsel and I enacted

the phrase Team AFN, we realized for AFN to be

successful we needed to do it together, not by

ourselves or individually.

AFN Fusion, Team AFN Culture (and Secret), and Pillars of SupportI have been on the AFN Forum Tour with Jack

Sherman sharing what I call AFNFUSION2018,

which has given us an opportunity to build that

bridge of Team AFN support even deeper across

the country. I believe there is Fusion within

Team AFN; in fact, I am a walking testimonial of

what Team AFN Fusion is. It empowers me to

incredible levels and I want to encourage all of

you to tap into the AFN Culture and AFN Fusion

so it can take you to an even higher level of

success.

What is AFN Fusion? It can be limitless AFN Energy

but it requires a tremendous amount of heat. The

AFN Culture creates heat and it can be unlimited

if you just plug in! (I’ve plugged in, so I know.) How

do you plug in? One day Jack Sherman told me

to “Make it your own Tony.” He wasn’t suggesting

I make AFN the company my own, but to become

one with it and create something special out of

the opportunity that has been given to me. This

truth changed my life forever at AFN so I became

one with the Team AFN Culture and in fact I now

support the evolution of Team AFN Culture in

every way possible.

I want to encourage all of Team AFN to become

even more immersed into the Team AFN Culture

in every way possible, in particular, by taking more

time to know other Team AFN members and really

taking time to know just how much Team AFN is

here to support you through all the departments

and technology at our disposal. These support

teams and technology tools support us to go to

even higher levels of success with AFN. That’s

truly the vision of AFN; to give you the tools to

create success in your business.

“We want the borrower and loan producer to have the best experience, even if the loan cannot be accomplished.”

Jack Sherman, AFN CEO

Let's Win TogetherContinued from Page 1

by Anthony A. Casillas, Western Regional Manager

National Business Coach | National Corporate Speaker

The power of Team AFN goes off the charts when our focus goes from me to we. When we connect to

the idea of Team AFN it actually creates more energy, because now we are working together toward

common goals, and the truth is we are more powerful together than individually. I encourage each

member of Team AFN to connect and immerse yourself and your team into the Secret of AFN and

reach a higher level. The AFN Culture is not a secret anymore.

Examples of pillars of the AFN Culture that support success for all of Team AFN are our dedicated

departments, such as Branch Relations, AFN Help Desk, Marketing, Human Resources, all of

Operations, plus all other AFN departments. The focus is on Customer Service and Support with high

level communication; the major focus of these departments is to “support your success.” That’s what

Team AFN is all about. See the AFN Department Index and get to know just how much support is

available to you and your teams. It’s tremendous and built around supporting all of Team AFN.

Team AFN Communication and SuccessA major Team AFN goal is to be the concierge of Mortgage Banking by being the best at

communicating within and outside of Team AFN. Some thoughts about the power of positive and

effective communication within the Team AFN culture and how we can be the best at communication,

especially within Team AFN: always strive to be the best in the industry; answer your phone, if at all

possible, every time it rings (if Jack Sherman was calling you, would you answer the phone? Absolutely!);

perception is everything when it comes to communication (procrastination is a communication and

efficiency killer); respond immediately, or as soon as possible (strive to return a phone call or email

within 10 min to 1 hour if you can’t pick up the phone immediately). When calls or emails aren’t returned

it’s a negative reflection on Team AFN communication. Remember the Team AFN Train stops and the

customer perception changes when our communication breaks down. Team AFN should constantly

smile and work through challenges without taking things personally. Don’t let pressure change your

positive and professional communication within or outside of Team AFN. Our job at Team AFN is to

develop solutions for the Team and our borrowers at all times and always strive to be positive with

each other. Let’s treat each other special at Team AFN because the bottom line is we are on the same

team.

Team AFN creates high levels of success together, as a team, and because of this truth we continue

to collectively find solutions to create continued Team AFN success. Let’s make a choice to continue

to be the best Team AFN we can be.

Let’s win and make a choice to be the best we can be for Team AFN.

Anthony A. Casillas

You have access to many consumer, partner and recruiting videos

Page 12

DID YOU KNOW?You have access to consumer, partner and recruiting videos!

You can share these videos on your social media pages or send the link via email.

Check out the Social Media Library under Videos to view and share all

available videos. Below are just some of the videos available.

videosvideosNew HECM Videos Available!

Page 13

Day 1•Application taken

•Credit report pulled•Initial disclosures sent

•Borrower signed & returned complete set of initial disclosures

•App Received Milestone completed

Day 2• Complete borrower credit package uploaded for

Processor review• Loan locked••

Processor prepared and sent redisclosed LE for lock Borrower signed and returned re-disclosed LE to the Processor the same dayDay 3

•Sent to Processing milestone completed in the early morning

•Appraisal ordered•Processor reviewed the file

•Very few Processor conditions sent back to the LO;the LO submitted the complete file

•DU ran•Submitted to Underwriting mid-day

Day 4• Audited by the Compliance Department• Very few compliance conditions were added, the initial

disclosure package was returned complete• Suspended by the Underwriter

pending clarification on employment and income

Day 5•Waiting for borrower to return

requested documentationDay 6• Appraisal delivered• Conditions submitted to Underwriter

Day 7•Conditionally approved by UW

•Loan Estimate re-disclosed for adding an appraisal re-inspection fee

•Borrower signed & returned the LE to the processor the same day

•CD waiting period started •Borrower must wait 4 specific business days before

consummation from this day

Day 8• Processor prepared and sent the initial Closing Disclosure • Borrower signed & returned the CD to the processor

the same day• CD waiting period started• Borrower must wait 3 specific business days before

consummation from this day• Processor uploaded first set of compliance conditions

and put the loan in line for compliance review• Compliance reviewed, outstanding conditions remained

Day 9•Processor submitted a set of PTD conditions to UW

•UW reviewed PTD conditions•Processor submitted a 2nd set of PTD conditions to UW

Day 11•Docs out for signing in the morning

•Borrower signed docs•Docs returned

•Funder reviewed•Loan funded

Day 10• Underwriter signed off on all PTD conditions &

approved the loan• Processor uploaded second set of compliance

conditions and put the loan in line for compliance review• Compliance approved loan• Loan cleared for docs• Docs requested

This conventional purchase from the Tucson Northwest Branch was able to take an application & get it funded within 11 business days!

Application to Funding In 11 Business Days!

Page 14

by: Andy Kalyviaris, Esq., Chief Compliance Officer | Associate General Counsel

AFN’s Clean Desk Policy

AFN is committed to operating in the most efficient, organized, and secure way possible. In addition to

going paperless when possible, a crucial factor in achieving this goal is AFN’s Clean Desk Policy. There

are several reasons for a clean desk policy. First, it increases efficiency and organization, ultimately

leading to increased success for both AFN and its employees. Second, it helps create an enjoyable work

environment as well as a positive image for investors, auditors, clients, and others visiting our beautiful

corporate office. Third, it reduces the threat of security breaches with respect to consumer, employee,

and proprietary information. This is especially important in the mortgage industry, as the Gramm-Leach

Bliley Act establishes safeguards for protecting consumer information and prohibits financial institutions

from disclosing nonpublic personal information.

Protecting confidential and proprietary information is a top priority for AFN, and everyone is expected

to comply with the guidelines below:

• Employees should never leave consumer, employee, or company information unattended in plain

view anywhere in the office, including, but not limited to, desktops, work spaces, common work areas,

conference rooms, copiers, etc. This includes at end of day as well as when leaving for breaks/

lunches/meetings.

• All non-digital (paper) confidential information should be kept in locked cabinets and drawers, and

keys to the drawers and cabinets should never be left in the lock. Rather, keys should be kept on an

employee’s person.

• Digital confidential information should only be stored on AFN servers and Encompass (do not store

files on your pc’s local drive).

• When making copies or printing confidential or proprietary information, employees should retrieve the

printed or copied materials immediately.

• Employees should only disclose confidential and/or proprietary information on a need-to-know basis

for a proper business purpose.

• Employees working remotely must also fully adhere with AFN’s clean desk policy.

• When paper documents containing confidential or proprietary information are no longer needed, they

must be discarded into locked shred bins or shredded if working remotely.

Page 15

By adhering to AFN’s Clean Desk Policy, we all work toward safeguarding confidential and

proprietary information as well as keeping our new corporate office looking great!

Written Authorization Required Prior to Obtaining a Credit Report

The Fair Credit Reporting Act (“FCRA”) is a federal law enacted in 1971 that regulates the collection,

disclosure and use of consumer information, including consumer credit information. It is

implemented through Regulation V and is designed to protect and promote the accuracy, fairness

and privacy of credit information. It is American Financial Network, Inc. (AFN) policy to comply with

all applicable federal, state and local rules and regulations and to protect nonpublic consumer

information.

As such, AFN requires written authorization from a consumer prior to ordering his/her credit

report; verbal authorizations are not permitted. If an applicant provides authorization verbally,

Loan Originators must memorialize such verbal authorization in writing prior to ordering a credit

report (email confirmation is sufficient provided it is saved in the loan file). In order to avoid any

issues, it is also a good idea to let applicants know whenever we will re-run their credit, even if they

have previously provided written authorization. This can avoid miscommunication and potential

complaints.

Per § 604 of the FCRA, a consumer’s authorization is necessary prior to furnishing a consumer

report. According to a legal opinion released by the Federal Trade Commission, written

authorization is necessary even if requesting a consumer credit report for a legitimate business

purpose. Violations can result in penalties for both AFN and individual Loan Originators requesting

an unauthorized credit report. Further, the FCRA permits private enforcement of violations, and

places no limits on punitive damages. Finally, any person knowingly and willingly obtaining a

consumer report without customer authorization, or under false pretenses, is subject to fines,

imprisonment, or both.

Employees who obtain a credit report without written authorization may face disciplinary action,

up to an including termination of employment. Remember, written authorization can take the form

of a signed application, email, text, mini-application, or borrower’s express authorization.

As always feel free to contact AFN’s Chief Compliance Officer/Associate General Counsel

Andy S. Kalyviaris, Esq. if you have any questions.

Thank you for participating and sharing your appreciation for your

Team AFN co-workers! We encourage you to keep submitting

props for your co-workers! Below are just a few that were submitted

in April. Give AFN Props here!

AFN PROPSAFN Props!

Awarded to: Laurel Garvey, Sr. Underwriter

"Laurel is such a great addition to our AFN family. Our entire branch loves working with her. She is great at communicating with the processors and we love her underwriting style. Laurel goes above and beyond to get our loans closed. She is the BEST. "

Given by: Sonjia Moyer, Processing Manager

Awarded to: Josh Vega, Doc Drawer

"Josh just teamed up with our branch recently and has been doing an AMAZING job. The service he provides with quick reviews and fundings has made my job so much easier. I am thankful for his hard work and happy to have him on our side."

Given by: Jeanette Hooker, Processor

Congratulations to our top April AFN Props recipients!

Top Dept. Processing

29 Props1ST PLACE Raul Esparza

Sarah Melendez

Zuriel Meerzon

3 Props Each

Runner Ups - 2 Props Each

Ashlee Shields

Bernadette Campos

Linda Neal

Morgan Cox

Ryan Hellyer

Ted Clavel

Tori Treyes

Awarded to: Tori Treyes, Licensing Coordinator

"Tori has stellar responsiveness and has a great attitude. I make her work by clearing settlement conditions ALL of the time for our files and she always goes above and beyond to make me laugh and ensure our needs are met in a timely manner. She's a joy to work with even though she's on the other side of the country and needs recognition for her amazing customer service. Keep up the good work, Tori!"

Given by: Madison Bryant, Junior Processor

Awarded to: Veronica Vallin, Accounts Payable

"Veronica is so helpful! She is patient, and kind, and caring and gets the job done! She is dedicated to her job and consistently has been such a pleasure to work with. Thanks Veronica!"

Given by: Monica Schroeder, Escrow Manager

Page 17

Awarded to: Mark Giangrande, Underwriting Team Manager

"Mark took over a file from a departing employee. Always a tough task. He dug in, worked with investor and cleared us for docs. His availability and common sense approach with obvious tons of experience make him an asset. Thanks, Mark."

Given by: Al Pereida, Branch Manager

Awarded to: Sheila Meyer, Processor

"Many times it can be stressful for a loan officer to go on vacation worried about their files. Sheila did an awesome job while I was gone. I just kept getting clear to close emails when I would check my email. Was very nice to enjoy vacation knowing my processor had it all handled. Thanks, Sheila!"

Given by: Julie Waldron, Loan Officer

“Amazing attitude and work ethic. Positive vibes radiate to everyone

around Janna!”

Awarded to: Janna LopesSenior Loan Officer

Given by: Casey StrafaciSenior Loan Officer

“Mike is one of the best Loan Officers I've

ever worked with. He is always on top of everything and is willing

to go the extra mile to help me. Thank you Mike!!"

Awarded to: Mike Nelson Loan Officer

Given by: Kaleigh CollinsProcessor

“Brian always comes to work with a great attitude, a

smile and has the greatest laugh ever. He's such a great boss!"

Awarded to: Brian Gammero Loan Officer

Given by: Marielle KwiatekExecutive Assistant

Page 18

AFN FAN CORNER"Robert was very professional and returned phone calls and inquiries promptly. He made the

refinance process easy and convenient by keeping me up to date with the process and steps

to expect next. I felt very comfortable transacting my refinance under his direction. I would

definitely recommend him to friends."

- Michele H. for Robert Cassidy from USA Loans

"The whole team is excellent. They provided excellent communication and explained everything

to us. Every step of the loan process they explained and processed quickly. They made the

impossible possible with getting numerous extensions on our loan due to our horrible buyer's

lender. The whole team worked over and beyond for us. We are so appreciative and so happy

we chose Marlow. He is amazing and gets the job done. ”

- Nellie W. for Marlow Hooper from Rancho Cucamonga Hooper

"Richard was wonderful and did an amazing job when working and explaining the process to

me. He responded quickly and got everything to me so that the project was seamless. It was

a pleasure working with Richard and I have already referred him.”

- Kindall B. for Richard Camp from Plano

“Zach did an outstanding job. He was quick, efficient and got all of our paperwork and questions

handled in a timely manner as well as had patience with me when I had some questions on

the security of the whole lending process. I would recommend him to anyone looking to buy

a home or property. He made himself available, worked with me at odd hours because of my

work schedule and remained professional and personable at the same time. 10/10 and will

definitely be talking to Zack about future plans."

- Theodore M. for Zachary Tanner from Parkmont Cary

AFN SOCIAL SURVEY STATS

Total Surveys Completedin April

SOCIAL SURVEY

“Mirian was extremely knowledgeable and has

exceptional problem solving skills. She employs people

skills that make her clients feel supported and listened

to when we have questions. She was always two steps

ahead of what was needed to keep the home buying

process moving forward. I would not have been able to

purchase my home without her intellect and know-how.

She is resourceful and even offers advice that you don't

know you need. I will 100% recommend Mirian to all of

my friends and family!”

- Rene L. for Mirian Lozano from Palm Beach

Jacob Emmel - Plano8 reviews. Average: 5

CurrentSurvey Score

Total Surveys Sent in April

Social Posts in April

4.8

3,447

571

1,130

SocialSurvey Training

Robert Cassidy - USA Loans8 reviews. Average: 5

Michael Vetri Sr. - Silverside7 reviews. Average: 5

Areli Arteaga - Ideal Lending West Palm Beach5 reviews. Average: 5

Marlow Hooper - Rancho Cucamonga Hooper5 reviews. Average: 5

Richard Camp - Plano5 reviews. Average: 5

Rodrigo DeOliveira - Ideal Lending Aventura5 reviews. Average: 5

Tommy Thompkins - Athens Virtual5 reviews. Average: 5

Zachary Hamman - Alton5 reviews. Average: 5

Now available on iConnect. Download them in 3 easy steps. Learn how here:

Flyer Tutorial | Email Tutorial | Postcard Tutorial

Marketing Library Update

Retire in a Home that's Right for You

Search "HECM" under Marketing > Flyers

Don't have an iConnect

account?Request

yours today!

About HECM for Purchase

Search "HECM" under Marketing > Flyers

Want to Retire in the Home of your Dreams

Search "HECM" under Marketing > Flyers

You May Be Able to Sell More Homes Realtor2

Search "HECM" under Marketing > Flyers

You May Be Able to Sell More Homes Realtor

Search "HECM" under Marketing > Flyers

Marketing Library Update

Page 21

Questions? Email me at mfleming@afncorp.com and don’t forget to like AFN’s pages too!

Social Media Corner

What To Write On Social Mediaby: Michael Fleming Social Media Manager

Generally speaking, social media is best for quick hits of information and is used to spread awareness

and show your own personality. Below are a few practices that should help you if you feel a writer’s

block for social media.

Brevity Is Essential!We can be overwhelmed on social media with the amount of ads, posts from those we follow, and

even just personal stories. Space is limited on social media, and for good reason; you may not be able

to catch someone’s attention with a short novel. Keep it short and sweet and if you are posting any

images to go with it make sure they match the text.

Know Your AudienceNo need to panic, who knows your borrowers needs better than you? Just think to yourself before

posting what they would like to see. Do they spend a lot of time on social media? If so find out

the perfect time to engage with your audience (see April Branchwire) Get them excited and make

personal connections, once your trust is built you are on your way to a new lead!

Have Some FunYes you are using this for business and to gain some leads but don’t be afraid to be yourself and add

some fun to it. Do something that will make someone smile and again CONNECT! That is how you

can build a personal trust with someone.

Page 22

We ask that you join us

in wishing the following

employees a very Happy

Birthday in the month of

May!ha

ppy

BIR

TH

DA

Y

Michael Matalka

Robin Termeforoosh

Thomas Sparacio

Matthew Smelser

Ana Garcia

Shawn Janes

David Biggers

Jessica Richardson

Sharique Asrani

Natalie Doyle

Patrick O'Donnell

Mark Burton

Jonathan Lappin

Donald Horn

Dawn Hill

Aaron Knutson

Jon Gwin

Ricky Phan

Derek Christina

Brennen Williams

Matthew Fields

Tiffany Rosales

Kimber Shan

Maribel Morales-Rangel

Megan Allen

Sylvester Liggins

Pedro De La Cruz

Lindsey Banghart

Victoria Tillman

Jorge Vazquez

Jeffrey Kempter

John Sherman

Wendy Galves

Trenton Flowers

Corey Trujillo

Alex Perez

Richard Fitzpatrick

Maria Iannuccilli

Andrea Gotcher

Michael Foraker

Matilde Chavira

Reymundo Glaz

Owen Corcoran

Vincent Bucca

Page 23

Colin Zarrilli

Andrew Ascencio

Louis Rinn

Alicia Polacek

Saba Siddiqi

Joshua Miller

Daniel Chalk

Michelle Denke

Ryan Matlack

Debbie Sherman

Erika Meza

Vincent Sinex

Greg Sherman

Cleve Church

Mark Turcich

Lindsey Wax

Ed Fink Emilio Morales

Kayla Morgan

Crystal Markland

Victor Tapia

Gregory Wareham

Angelique Brown

Tabitha Sanders

Monica Leake

Amanda Knapp

James Carter

Abigail Marchica

Roy Parm

Ricardo Hernandez

Donald Thomason

Charles Bowers

Jacob Emmel

Thomas Peterson

Nabeal Hamed

Carlos Escobar

Mark Harris

Kiana Hollis

Cole Orton

Tim Prindle

Elizabeth Jacobs

Rhonda Harris

Tinika Harrup

Darrell Canty

Anthony Marotta

Timothy Heuer

Fernando Del Campo

Ryan Quinn

Daniel Pinkous

Leslie Hancock

Hano Yadegar

Ariana Moore

Miguel Nanez

Wesley Williams

Kathy Hernandez

Noel Rivera

Taeler Hartman

Ryan Hellyer

Matt Shultz

Malana Loos

Page 24

BRANCH WIREContributors

Contributors

Andy Kalyviaris, Esq.Chief Compliance OfficerAssociate General Counsel

Anthony A. CasillasWestern Regional ManagerNational Business CoachNational Corporate Speaker

Ed FinkDirector of Credit Risk

Jimmy VuongBranch Relations & Compliance Manager

John ShermanPresident

Jon GwinCOO & General Counsel

Kim (Bui) SkulavikMarketing Systems Manager

Michael FlemingSocial Media Coordinator

Nasim TourignyDirector of Processing

Yvette HidalgoHR Coordinator

Editor-In-ChiefLisa PetrasDirector of Information

Managing EditorCorey TrujilloVP of Marketing & Creative Services

DesignerAshlee ShieldsMarketing Creative Manager

Comments or Questions about the Newsletter?

Email marketing@afncorp.com.For Internal Use Only

New Protection+ Partner Center

Value Insured, the provider of AFN Protection+ has put

together a new Partner Center for the Plus Protection

program. The site includes some great videos, excellent

calculators (one, in particular, that breaks down the

monthly cost to the borrower) and an extensive FAQ

section.

Click here to view Partner Center. Password is pluspartner.