Edge Consulting Services Overview (Incl Prof Services)...Agile Coaching Our Team is relentless in...

Group Overview

Group Companies

EdgeEvolve © 2003-2019. All Rights Reserved.

Group Services


Group Footprint

Our Service Offerings:• Application Support• Application Management Services• Integration Services• Dev OPS• Product Development• Solution Architecture• Consulting Services• Professional Services• ICT Governance Services• Full IT Managed Services

Our Offices• South Africa (HQ)• Egypt (GBO)• Middle East

Our Presence• Points of presence in Major

African countries


Group Customers

DataAssist (Pty) Ltd

Edge Consulting (Pty) Ltd

DataWave (Pty) Ltd

Edge CRM (Pty) Ltd

Glob

al B

ack

Offi

ce

FINANCEHR

ADMIN

RECRUITMENT

LEGAL SERVICES

SALES SERVICES

GOV SERVICES

MARKETING

PROFESSIONAL SERVICES

IT SERVICES

CUSTOMER MGT

OPS SERVICES

Edge Telecoms (Pty) Ltd

Edge Revenue Assurance (Pty) Ltd

aQrate Consulting

Support Structure

EVE (Pty) Ltd

EDGE Novate (Pty) Ltd

Mpilo Technologies (Pty) Ltd

EMCS (Pty) Ltd

EDGE Ghana

EDGE Assurance (Pty) Ltd

EDGE Testing Solutions (Pty) Ltd


The objective of EDGE Consulting Project & Programme Management solutions are to provide the necessary support which assures project success. With vast experience in IT projects, and project management solutions, we ensure the optimal mix of people, technology and processes to execute each project successfully. There are several reasons for failed or poorly delivered project. These include:

• Cost over-runs • Scope Creep • Inadequate reporting and control • Ineffective stakeholder engagement and communication

The benefits that EDGE Consulting provides to their customers: ü Optimisation of resources across all projects ü Performance management through monitoring and measurement ü Creation and implementation of effective processes and standards ü Quality assurance on all projects ü Coordinated resource management

Shared Services PMO (Project Management Office) is knowledgeable in PM (Project Management) methodologies such as:

ü PMI/PMBOK ü Agile and Scrum Based Solutions ü Traditional ü Prince2


Programme & Project Management Overview

The Project Management Institute defines project management as “the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements”. Our project management staff are equipped with the necessary knowledge and experience to steer the project in the right direction from inception to closure. Effective communication and reporting requirements are defined and implemented from initiation.Services:

ü Scope definition ü Governance definition ü Assurance and audit ü Quality management ü Time and cost management ü Resource management ü Risk management ü Best practice establishment ü Maturity assessment ü Performance tracking & reporting ü Review and recovery ü Project justification management


Project Management

Project Governance is an oversight function aligned with the organization’s governance model that encompasses the project lifecycle. Governance provides the standards, procedures, policies and decision making processes are in place for managing the project effectively and ensures compliance. Governance ensures there is definition, documentation, communication and control throughout the lifecycle. We believe in the best practice of putting in place a decision making framework at project inception.

Services:ü Governance definitionü Compliance auditsü Creating review and gate processesü Roles and responsibility definitionü Monitoring quality of reportsü Best practice establishmentü Maturity advancement


Project Governance

Project Administration is a supporting function of project management. Our project administrators implement standards and processes to support project control, reporting and communication. All project documentation, whether technical or administrative, is managed according to the set standards. This function ensures project staff can focus on their key tasks and priorities. Project Administrators also assist with quality assurance audits, provide planning, tracking, and reporting advice and services to the project managers. We also provide a toolkit of best practices and templates to streamline document control and assurance.

Services:üDocument managementüDocument quality controlüTemplate creation & maintenanceüEstablishing effective stakeholder communication


Project Administration

• Resource capacity and skill can affect your ability to deliver. We will analyse your resource requirements and source the right resources.

• Available resources include:• Program and Project managers• PMO consultants• Quality Assurance Managers• Coordinators and Administrators• Business Analysts• Resource Managers

Additional Services:üProject management maturity advancementüTraining and mentorshipüProject auditüTalent acquisition & deployment


Resource Management and Additional Services

Our Approach

Business Programme & Project ManagementOur Programme and Project Management services covers the full project lifecycle, from Initiation, through planning and implementation phases to close out. Our understanding of the CUSTOMER environment means that we are well positioned to drive the successful completion of any project, no matter how small or large.

Discipline Summary:• Planning, designing and pro-actively monitoring • Define governance arrangements for each Programme/Project• Scope of Work• Cost benefit analysis• Ensure effective quality control, overall integrity and consistency• Managing risks and dependencies (incl 3rd parties)• Actively involved in the associated change management related activities• Managing stakeholder engagements and communication


Our Approach

Process ImprovementEDGE Consulting’s Process Improvement consulting services utilizes industry best practice & standards. Boasting a deep history of delivering theses services to our various clients, and in context of CUSTOMER our consultants have business wide domain knowledge. This allows to seamlessly integrate into the organisation and do what’s needed to achieve the desired outcomes.

Discipline Summary:

• Process definition• Process Performance measurements• Process Stabilization• Process Improvement• Process Maintenance and Management• Business Process Engineering – overall architecture consideration• High level solution design input• Entity (Instance) relational diagrams (Data related projects)


Our Approach

Agile CoachingOur Team is relentless in the pursuit of success for our customers, introducing new ways of working in line with Organizational goals is key to this. The goal here is simple and straight forward, we aim to be the enabler that will aid the TPMO in delivering unbeatable value to the rest of the organization. With an understanding of the current situation at CUSTOMER and the objectives of the services sought in this RFP, our consultants will lead by example and conduct coaching in a non-abrasive manner always having the overarching change management strategy in mind. The flexibility of the Agile framework and our intrinsic knowledge surrounding coaching, training and mentoring makes for a good combination that will guarantee success.

Discipline Summary:

• Improve the performance of participating teams• Nurture and grow a high-performance culture• Improve the performance of developmental activities• Enhance/Create alignment at a team and BU level• Incremental delivery capability


Our Approach

Change ManagementRecognising that change management is a key component of any project, this is no different in the case of the CUSTOMERTPMO. Our Change Management approach is centred around the current situation at CUSTOMER whilst working towardsthe to-be CUSTOMER, rather than a pure methodological approach. Our imperative in this area as a partner to the TPMOand the greater CUSTOMER organization is to ensure that the change management approach is based on the client andproject issues.

We recognise that people are at the heart of successful transformation and as such, our methodology offers an integratedapproach to planning, developing and deploying solutions. Change Management should be driven, entrenched, andtransitioned into the organisation primarily by the TPMO. In partnership with the TPMO leadership team, i.e. ProjectSponsor/s, General Managers, Executives, and other key stakeholders, we own change leadership and the activities therein.In so doing we believe that our approach will assist in developing change capability and skills within TPMO to support theorganisation in the future particularly in the areas of stakeholder engagement and communication.

Discipline Summary:

• Design and implementation of organizational change programme/s.• Management of change associated with implementing the organizational business processes and alignment to the TPMO’s

mandate, strategic framework and systems. • Drive and assist with readiness initiatives• Enhanced customer experience on delivered projects and programmes, with customer readiness gauged upfront• Deliver timely, clear, consistent and relevant messages to key stakeholders to adequately inform, prepare and create

acceptance of the resulting changes


Our Approach

ReportingProject reporting is a project management and project control function that is performed throughout the lifecycle of the project with the following objectives:

• Keep all stakeholders informed on progress status• Improve communication within the project and across programme, portfolio and organisation• Standardise and simplify the process of gathering and disseminating project information• Communicate key messages to different teams and groups in the organisation• Improve change management and organisation support for the project• We support and recommend the following best practices for Project Status Reporting:• Incorporate project status reporting as a key component for Communication and Change Management• Establish standards for reporting processes and templates• Keep reporting simple and effective• Consistency in the format, distribution cycle, method, etc.• Quality control function for ensuring that content and format are outstanding especially for Steerco /

Exco• Use of systems and tools to eliminate duplication and provide real time status updates• Enforce the use of implemented and adopted templates and provide consistent rollup of information

to Programme and Portfolio levels• User friendly dashboards with RAG status• Accurate view for RAID (Risks /Assumptions / Issues / Decisions)


Our Credentials


Our Engagement Model

“Businesses around the world are in the midst of an unprecedented digital transformation, empowering them to collaborate and conduct business like never before. Led by cloud, big data, and an expanding social universe – highly Agile data centers are now the foundation upon which new revenue, cost efficiencies and great customer service are built. But enterprises must act quickly and align their infrastructures to capitalize on this emerging opportunity. What’s required is a new breed of Managed Service Provider (MSP) – a specialty partner with the technology and track-record to help embrace the journey toward a hybrid infrastructure.”

The new Agile MSP is your “IT Wingman,” White wrote.

EDGE Consulting’s Scrum-certified consulting team can assist with short-term issues or help set up and guide long-term transformations.

We can help you enable Agile techniques to:

• Implement a successful Kanban strategy• Increase productivity and employee engagement• Use time-bound cycles to efficiently complete projects• Get people communicating with stand-ups• Adopt Agile to adapt and survive


EDGE Consulting – Managed Services Lifecycle

Customer Engagement

Request/ RFxCustomer

StudyInitial

Proposal

Due Diligence

Contracting Initialization

Program Management & Governance

Transition In

Stabilization

Service Delivery

Engage Setup Transfer Operations Conclude

Transition Out

Re-contracting


EDGE Consulting – Managed Services Framework

Customer Engagement Initialization

Governance

Engage Setup Transfer Operations Conclude

SLA Management

PMO

Quality Management / Continual Service Improvement

Organizational Readiness

PlanningExecution

Stabilization

Transition Out

Service Desk

Infrastructure

Operations

Application Management

Management

Transition

Delivery


EDGE Consulting – Managed Services Framework Highlights

Process:

• International standards and frameworks compliant – PMBOK, Agile, Prince2, ITIL, CMMI, BABOK, ISO 9001/27001

• Robust governance and structured processes• SLA Management structure framework and processes • End to End Transition processes• Customer workshops & Questionnaires • Onshore/Offshore assessment (Qualitative & quantitative driven)• Methodology based approach on each engagement



Tools – Customer Engagement:

• Service level based KPI’s• Multi sector i.e. Telecom, Finance, Mining – KPI catalog• Project Risk Repositories• Concerns and Key success factor reporting• Contract Integrity checklists (tool based requirements vs delivery matching)



Tools – Transition and Delivery:

• Offshore/Onshore Assessment tool• Customer and MSP Roles & Responsibilities tables• Predefined plan templates – Transition, Knowledge Management• Standard operating procedure handbooks (initiation)• Risk Assessment (Ongoing)• Business/Quality gates checklists – Initiation, Change, Transition, Operational Readiness• Governance Reporting – SLA Reviews, Commercial Reviews, Steering Committees


EDGE Consulting – Services Catalogue


Service Offerings• Application Support• Application Management Services• Integration Services• Dev OPS• Product Development• Solution Architecture• Consulting Services• Professional Services• ICT Governance Services• Full IT Managed Services

Contact Details

1 Stirrup Lane

Woodmead Office Park

Woodmead

Sandton

Tel: +27 11 802 0919

Fax: +27 11 656 0745

E: [email protected]

W: www.edgeevolve.com


Adjacent Islamic University

Trasacco

East Lagon

Accra

Ghana Tel: 00233303960669

South Africa Tel: +27 11 802 0919

South Africa Fax: +27 11 656 0745

E: [email protected]

W: www.edgeevolveghana.com

Edge Consulting Services Overview (Incl Prof Services)...Agile Coaching Our Team is relentless in...

Documents

Transcript of Edge Consulting Services Overview (Incl Prof Services)...Agile Coaching Our Team is relentless in...