Edexcel Level 3 Diploma in Warehousing and Storage …€¦ · Edexcel Level 3 Diploma in...

Edexcel Level 3 Diploma in Warehousing and Storage (QCF)

Specification

Edexcel competence-based qualifications First registration August 2011 Issue 3

Pearson Education Ltd is one of the UK’s largest awarding organisations, offering academic and vocational qualifications and testing to schools, colleges, employers and other places of learning, both in the UK and internationally. Qualifications offered include GCSE, AS and A Level, NVQ and our BTEC suite of vocational qualifications, ranging from Entry Level to BTEC Higher National Diplomas. Pearson Education Ltd administers work-based qualifications.

Through initiatives such as onscreen marking and administration, Pearson is leading the way in using technology to modernise educational assessment, and to support teachers and learners.

This specification is Issue 3. Key changes are sidelined. We will inform centres of any changes to this issue. The latest issue can be found on the Edexcel website: www.edexcel.com

References to third party material made in this specification are made in good faith. We do not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)

Authorised by Martin Stretton Prepared by Natalie Muller

Publications Code AP031454

All the material in this publication is copyright © Pearson Education Limited 2012

http://www.edexcel.com/�

Contents

Qualification title covered by this specification 1

Key features of the Edexcel Level 3 Diploma in Warehousing and Storage (QCF) 2

What is the purpose of this qualification? 2

Who is this qualification for? 2

What are the benefits of this qualification to the learner and employer? 2

What is the potential job role for those working towards this qualification? 2

What progression opportunities are available to learners who achieve this qualification? 3

What is the qualification structure for the Level 3 Diploma in Warehousing and Storage (QCF)? 4

How is the qualification graded and assessed? 7

Skills for Logistics Assessment Guidance for qualifications on the QCF 7

Types of evidence (to be read in conjunction with the assessment guidance in Annexe D) 8

Centre recognition and approval 9

Centre recognition 9

Approvals agreement 9

Quality assurance 9

What resources are required? 9

Unit format 10

Units 11

Unit 1: Contribute to the Provision of Customer Service in Logistics Operations 13

Unit 2: Provide Leadership for your Team in Logistics Operations 19

Unit 3: Supervise the Receipt, Storage or Dispatch of Goods 23

Unit 4: Take Responsibility for Health, Safety and Security in your Team 27

Unit 5: Moving and/or Handling Goods in Logistics Operations 31

Unit 6: Use Equipment to Move Goods in Logistics Operations 35

Unit 7: Process Returned Goods in Logistics Operations 39

Unit 8: Sort Goods and Materials for Recycling or Disposal in Logistics Operations 43

Unit 9: Check Stock Levels and Stock Records 47

Unit 10: Maintain the Safety and Security of Hazardous Goods and Materials in Logistics Operations 51

Unit 11: Allocate and Check Work in Your Team in Logistics Operations 55

Unit 12: Inducting New Colleagues into a Logistics Operation 59

Unit 13: Manage your own Professional Development in Logistics Operations 63

Unit 14: Recruit, Select and Keep Colleagues in Logistics Operations 67

Unit 15: Build and Manage Teams in Logistics Operations 73

Unit 16: Schedule Logistics Operations to meet Customers Requirements 79

Unit 17: Arrange the Transportation of Goods using Multiple Transport Modes 83

Unit 18: Organise the Preparation of Documentation for the Transportation of Goods 87

Unit 19: Ensure Compliance with Legal, Regulatory, Ethical and Social Requirements in Logistics Operations 91

Unit 20: Optimise the Use of Logistics Resources 95

Unit 21: Respond to Problems in Logistics Operations 99

Unit 22: Improve Performance in Logistics Operations 103

Unit 23: Minimise the Environmental Impact of Logistics Operations 107

Unit 24: Release Vehicles for Daily Tasks 111

Unit 25: Apply Technology in Logistics Operations 115

Unit 26: Monitor Vehicle Movements 119

Unit 27: Manage the Traffic Office 123

Unit 28: Principles of Food Safety Supervision in Logistics 127

Further information 131

Useful publications 131

How to obtain National Occupational Standards 131

Professional development and training 132

Annexe A: Progression pathways 133

The Edexcel qualification framework for the Warehousing and Storage sector 133

Annexe B: Quality assurance 137

Key principles of quality assurance 137

Quality assurance processes 137

Annexe C: Centre certification and registration 139

What are the access arrangements and special considerations for the qualifications in this specification? 139

Annexe D: Skills for Logistics Assessment Guidance for qualifications on the QCF 141

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

1

Qual

ific

atio

n t

itle

cov

ered

by

this

spec

ific

atio

n

This

spec

ific

atio

n g

ives

you t

he

info

rmation y

ou n

eed t

o o

ffer

the

Edex

cel Le

vel 3 D

iplo

ma in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

:

Qu

alifi

cati

on

tit

le

Qu

alifi

cati

on

N

um

ber

(QN

) A

ccre

dit

ati

on

st

art

date

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

: 600/2

696/0

01/0

8/2

011

This

qual

ific

atio

n h

as

bee

n a

ccre

dited

within

the

Qual

ific

ations

and C

redit F

ram

ework

(Q

CF)

and is

elig

ible

for

public

fundin

g a

s det

erm

ined

by

the

Dep

artm

ent

for

Educa

tion (

DfE

) under

Sec

tion 9

6 o

f th

e Le

arnin

g a

nd S

kills

Act

2000.

The

qual

ific

atio

n t

itle

lis

ted a

bove

fea

ture

in t

he

fundin

g lis

ts p

ublis

hed

annual

ly b

y th

e D

fE a

nd t

he

regula

rly

updat

ed w

ebsi

te.

It

will

als

o a

ppea

r on t

he

Lear

nin

g A

im R

efer

ence

Applic

atio

n (

LARA),

wher

e re

leva

nt.

You s

hould

use

the

QCF

Qualif

icat

ion N

um

ber

(Q

N),

when

you w

ish t

o s

eek

public

fundin

g f

or

your

lear

ner

s. E

ach

unit w

ithin

a

qual

ific

ation w

ill a

lso h

ave

a u

niq

ue

QC

F re

fere

nce

num

ber

, w

hic

h is

liste

d in t

his

spec

ific

ation.

The

QCF

qual

ific

atio

n t

itle

and u

nit r

efer

ence

num

ber

s w

ill a

ppea

r on lea

rner

s’ fin

al c

ertifica

tion d

ocu

men

t. L

earn

ers

nee

d t

o b

e m

ade

aware

of th

is w

hen

they

are

rec

ruited

by

the

centr

e an

d r

egis

tere

d w

ith E

dex

cel.

AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012

2

Key features of the Edexcel Level 3 Diploma in Warehousing and Storage (QCF)

This qualification:

is nationally recognised

is based on the Warehousing and Storage National Occupational Standards (NOS). The NOS, Assessment Guidance and qualification structure are owned by Skills for Logistics, the Sector Skills Council for the UK freight logistics industries.

What is the purpose of this qualification?

The Edexcel Level 3 Diploma in Warehousing and Storage (QCF) gives learners the opportunity to demonstrate their skills and knowledge to the standard of professionalism required by the sector, as defined by the Sector Skills Council.

It is suitable for those in a warehousing and storage role who have some supervisory duties. This qualification is also suitable for those identified for promotion within their organisation and builds on the competency required for the Edexcel Level 2 Certificate in Warehousing and Storage (QCF).

Who is this qualification for?

This qualification is for all learners aged 16 and above who are capable of reaching the required standards.

Edexcel’s policy is that the qualification should:

be free from any barriers that restrict access and progression

ensure equality of opportunity for all wishing to access the qualification(s).

What are the benefits of these qualifications to the learner and employer?

This qualification requires individuals to demonstrate competence against National Occupational Standards (NOS) which are based on the needs of the warehousing and storage industry as defined by Skills for Logistics. The qualification contributes to the development of skilled labour in the sector.

What is the potential job role for those working towards this qualification?

Warehousing supervisor/team leader


3

What progression opportunities are available to learners who achieve this qualification?

Progression routes include the Edexcel Level 3 Certificate in Logistics Operations (QCF), the Edexcel Level 3 Certificate in Traffic Office (QCF), the Edexcel Level 3 Diploma in Commercial Moving (QCF) or Edexcel qualifications in team leading and management.

Further information is available in Annexe A.


4

What is the qualification structure for the Level 3 Diploma in Warehousing and Storage (QCF)?

Individual units can be found in the Units section.

To achieve this qualification, learners must complete a minimum of 40 credits. Sixteen credits from Mandatory Group M, a minimum of 9 credits from Option Group A (3 units), a minimum of 4 credits from Option Group B (2 units), a minimum of 6 credits from Option Group C, a minimum of 3 credits from Option Group D and a minimum of 2 credits from Option Group E.

Unit number

Unit reference

Unit title Credit Level

Mandatory units (Group M)

1 Y/601/7920 Contribute to the Provision of Customer Service in Logistic Operations

3 2

2 T/601/7603 Provide Leadership for Your Team in Logistics Operations

4 3

3 Y/601/7934 Supervise the Receipt, Storage or Dispatch of Goods

6 3

4 K/601/4875 Take Responsibility for Health, Safety and Security in Your Team

3 3

Option Group A

5 J/601/7914 Moving and/or Handling Goods in Logistics Operations

4 2

6 H/601/7922 Use Equipment to Move Goods in Logistics Operations

3 2

7 L/601/7932 Process Returned Goods in Logistics Operations

3 2

8 R/601/7933 Sort Goods and Materials for Recycling or Disposal in Logistics Operations

3 2

9 D/601/7935 Check Stock Levels and Stock Records

3 2

10 J/601/7928 Maintain the Safety and Security of Hazardous Goods and Materials in Logistics Operations

6 3

http://register.ofqual.gov.uk/Unit/Details/K_502_1072�

http://register.ofqual.gov.uk/Unit/Details/T_600_7623�

http://register.ofqual.gov.uk/Unit/Details/R_600_7628�

http://register.ofqual.gov.uk/Unit/Details/M_600_7622�

http://register.ofqual.gov.uk/Unit/Details/R_600_7631�

http://register.ofqual.gov.uk/Unit/Details/Y_600_7632�

http://register.ofqual.gov.uk/Unit/Details/D_600_7633�

http://register.ofqual.gov.uk/Unit/Details/H_600_7634�


5

Unit number

Unit reference


Option Group B

11 R/601/7611 Allocate and Check Work in Your Team in Logistics Operations

3 3

12 Y/601/7187 Inducting New Colleagues Into a Logistics Operation

2 2

13 M/601/7177 Manage Your Own Resources and Professional Development in Logistics Operations

2 3

14 F/601/7183 Recruit, Select and Keep Colleagues in Logistics Operations

4 3

15 J/601/7184 Build and Manage Teams in Logistics Operations

4 3

Option Group C

16 K/601/7596 Schedule Logistics Operations to Meet Customers Requirements

4 3

17 Y/600/7646 Arrange the Transportation of Goods Using Multiple Transport Modes

3 3

18 D/600/7647 Organise the Preparation of Documentation for the Transportation of Goods

3 3

19 M/601/7602 Ensure Compliance With Legal, Regulatory, Ethical and Social Requirements in Logistics Operations

3 3

Option Group D

20 M/601/7597 Optimise the Use of Logistics Resources

3 3

21 T/601/7598 Respond to Problems in Logistics Operations

3 3

22 H/601/7600 Improve Performance in Logistics Operations

4 3

23 K/601/7601 Minimise the Environmental Impact of Logistics Operations

3 3

http://register.ofqual.gov.uk/Unit/Details/A_600_7641�

http://register.ofqual.gov.uk/Unit/Details/F_600_7642�


6

Unit number

Unit reference


Option Group E

24 D/601/7174 Release Vehicles for Daily Tasks

2 2

25 A/601/7599 Apply Technology in Logistics Operations

4 3

26 M/601/7180 Monitor Vehicle Movements 2 2

27 A/601/7182 Manage the Traffic Office 4 3

28 T/600/6584 Principles of Food Safety Supervision in Logistics

3 3


7

How is the qualification graded and assessed?

The overall grade for the qualification is a ‘pass’. The learner must achieve all the required units within the specified qualification structure.

To pass a unit the learner must:

achieve all the specified learning outcomes

satisfy all the assessment criteria by providing sufficient and valid evidence for each criterion

show that the evidence is their own.

The qualification is designed to be assessed:

in the workplace or

in conditions resembling the workplace, as specified in the assessment requirements/strategy for the sector, or

as part of a training programme.

Skills for Logistics Assessment Guidance for qualifications on the QCF

The Skills for Logistics Assessment Guidance for qualifications on the QCF can be found in Annexe D. The Assessment Guidance includes details on: criteria for defining realistic working environments

roles and occupational competence of assessors, expert witnesses, internal verifiers and standards verifiers

quality control of assessment

Evidence of competence may come from:

current practice where evidence is generated from a current job role

a programme of development where evidence comes from assessment opportunities built into a learning/training programme whether at or away from the workplace

the Recognition of Prior Learning (RPL) where a learner can demonstrate that they can meet the assessment criteria within a unit through knowledge, understanding or skills they already possess without undertaking a course of learning. They must submit sufficient, reliable and valid evidence for internal and standards verification purposes. RPL is acceptable for accrediting a unit, several units or a whole qualification

a combination of these.


8

It is important that the evidence is:

Valid relevant to the standards for which competence is claimed

Authentic produced by the learner

Current sufficiently recent to create confidence that the same skill, understanding or knowledge persist at the time of the claim

Reliable indicates that the learner can consistently perform at this level

Sufficient fully meets the requirements of the standards.

Types of evidence (to be read in conjunction with the assessment guidance in Annexe D)

To successfully achieve a unit the learner must gather evidence which shows that they have met the required standard in the assessment criteria. Evidence can take a variety of different forms including the examples below. Centres should refer to the assessment guidance for information about which of the following are permissible.

direct observation of the learner’s performance by their assessor (O)

outcomes from oral or written questioning (Q&A)

products of the learner’s work (P)

personal statements and/or reflective accounts (RA)

outcomes from simulation, where permitted by the assessment strategy (S)

professional discussion (PD)

assignment, project/case studies (A)

authentic statements/witness testimony (WT)

expert witness testimony (EWT)

evidence of Recognition of Prior Learning (RPL).

The abbreviations may be used for cross-referencing purposes.

Learners can use one piece of evidence to prove their knowledge, skills and understanding across different assessment criteria and/or across different units. It is, therefore, not necessary for learners to have each assessment criterion assessed separately. Learners should be encouraged to reference the assessment criteria to which the evidence relates.

Evidence must be made available to the assessor, internal verifier and Edexcel standards verifier. A range of recording documents is available on the Edexcel website www.edexcel.com. Alternatively, centres may develop their own.



9

Centre recognition and approval

Centre recognition

Centres that have not previously offered Edexcel qualifications need to apply for and be granted centre recognition as part of the process for approval to offer individual qualifications. New centres must complete both a centre recognition approval application and a qualification approval application.

Existing centres will be given ‘automatic approval’ for a new qualification if they are already approved for a qualification that is being replaced by the new qualification and the conditions for automatic approval are met. Centres already holding Edexcel approval are able to gain qualification approval for a different level or different sector via Edexcel online.

Approvals agreement

All centres are required to enter into an approvals agreement which is a formal commitment by the head or principal of a centre to meet all the requirements of the specification and any linked codes or regulations. Edexcel will act to protect the integrity of the awarding of qualifications, if centres do not comply with the agreement. This could result in the suspension of certification or withdrawal of approval.

Quality assurance

Detailed information on Edexcel’s quality assurance processes is given in Annexe B.

What resources are required?

This qualification is designed to support learners working in the Warehousing and Storage sector. Physical resources need to support the delivery of this qualification and the assessment of the learning outcomes and must be of industry standard. Centres must meet any specific resource requirements outlined in Annexe D: Skills for Logistics Assessment Guidance for Qualifications in the QCF.


10

Unit format

Each unit in this specification contains the following sections.

Unit title:

Unit reference number:

QCF level:

Credit value:

Guided learning hours:

Unit summary:

Assessment methodology:

Learning outcomes:

Assessment criteria:

Evidence type:

Portfolio reference:

Date:

The unit title is accredited on the QCF and this form of words will appear on the learner’s Notification of Performance (NOP).

This code is a unique reference number for the unit.

All units and qualifications within the QCF have a level assigned to them, which represents the level of achievement. There are nine levels of achievement, from Entry level to level 8. The level of the unit has been informed by the QCF level descriptors and, where appropriate, the NOS and/or other sector/professional.

All units have a credit value. The minimum credit value is one, and credits can only be awarded in whole numbers. Learners will be awarded credits when they achieve the unit.

A notional measure of the substance of a qualification. It includes an estimate of the time that might be allocated to direct teaching or instruction, together with other structured learning time, such as directed assignments, assessments on the job or supported individual study and practice. It excludes learner-initiated private study.

This provides a summary of the purpose of the unit.

Learning outcomes state exactly what a learner should know, understand or be able to do as a result of completing a unit.

The assessment criteria of a unit specify the standard a learner is expected to meet to demonstrate that a learning outcome, or a set of learning outcomes, has been achieved.

Learners must reference the type of evidence they have and where it is available for quality assurance purposes. The learner can enter the relevant key and a reference. Alternatively, the learner and/or centre can devise their own referencing system.

This provides a summary of the assessment methodology to be used for the unit.

The learner should use this box to indicate where the evidence can be obtained eg portfolio page number.

The learner should give the date when the evidence has been provided.


11

Units


12


13

Unit 1: Contribute to the Provision of Customer Service in Logistics Operations

Unit reference number: Y/601/7920

QCF level: 2

Credit value: 3

Guided learning hours: 18

Unit summary

This unit is about creating and maintaining customer satisfaction and developing relationships through effective communication. It includes understanding business and customer confidentiality, the organisation’s image and the limits of own authority when dealing with customers.

This unit is relevant to those who work in the logistics sector who work both individually and as part of a team.

Assessment methodology

This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.

The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

14

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to c

ontr

ibute

to t

he

pro

visi

on o

f cu

stom

er s

ervi

ces

in

logis

tics

oper

atio

ns

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in r

elat

ion t

o t

he

pro

visi

on

of

cust

om

er s

ervi

ces

in logis

tics

oper

atio

ns,

th

at r

elat

e to

:

–

hea

lth,

safe

ty a

nd s

ecurity

–

per

sonal

pro

tect

ive

equip

men

t

–

mai

nta

inin

g e

ffec

tive

cust

om

er r

elat

ions

–

per

sonal

appea

rance

and h

ygie

ne

–

report

ing p

roce

dure

s an

d s

yste

ms

–

reco

rdin

g info

rmation

–

confiden

tialit

y

–

com

pla

ints

1.2

D

escr

ibe

diffe

rent

types

of

cust

om

ers

in

rela

tion t

o o

wn o

rgan

isat

ion

1.3

D

escr

ibe

the

import

ance

of:

–

pro

moting t

he

org

anis

atio

n’s

im

age

posi

tive

ly

–

effe

ctiv

e co

mm

unic

ation

–

good c

ust

om

er s

ervi

ce

1.4

Id

entify

the

serv

ices

ava

ilable

to c

ust

om

ers

in o

wn o

rgan

isat

ion

AP031454 –

Spec

ific

atio

n –

Edex

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vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

15

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.5

D

escr

ibe

the

implic

atio

ns

of:

–

a neg

ativ

e im

age

on y

our

org

anis

atio

n

–

poor

com

munic

atio

n

–

poor

cust

om

er s

ervi

ce

1.6

D

escr

ibe:

–

ow

n r

ole

in d

ealin

g w

ith c

ust

om

er

com

pla

ints

and

–

the

limits

of

your

resp

onsi

bili

ty

1.7

Id

entify

who t

o r

eport

to w

hen

you a

re

unab

le t

o d

eal w

ith a

cust

om

er e

nquiry

or

reques

t

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

16

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to c

ontr

ibute

to t

he

pro

visi

on o

f cu

stom

er s

ervi

ces

in

logis

tics

oper

atio

ns

2.1

Fo

llow

all

org

anis

atio

nal

polic

ies

and

pro

cedure

s, in r

elat

ion t

o c

ontr

ibuting t

o

cust

om

er s

ervi

ces

in logis

tics

oper

atio

ns,

that

re

late

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

per

sonal

pro

tect

ive

equip

men

t

–

mai

nta

inin

g e

ffec

tive

cust

om

er r

elat

ions

–

per

sonal

appea

rance

and h

ygie

ne

–

report

ing p

roce

dure

s an

d s

yste

ms

–

reco

rdin

g info

rmation

–

confiden

tialit

y

–

com

pla

ints

2.2

D

evel

op p

osi

tive

rel

ationsh

ips

with c

ust

om

ers

2.3

Ensu

re t

hat

ow

n p

erso

nal

appea

rance

and

hyg

iene

mee

t org

anis

atio

nal

polic

ies

and

stan

dar

ds

2.4

Com

munic

ate

effe

ctiv

ely

with c

ust

om

ers

2.5

Ensu

re t

hat

all in

form

atio

n a

vaila

ble

is

up-t

o-

dat

e an

d a

ccura

te

2.6

Id

entify

cust

om

er n

eeds

2.7

D

eal ef

fect

ivel

y w

ith c

ust

om

er e

nquirie

s

2.8

Ensu

re t

he

cust

om

er is

pro

mptly

info

rmed

of

any

act

ion t

hat

is

take

n

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

17

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.9

M

ainta

in c

ust

om

er c

onfiden

tial

ity

2.1

0

Updat

e cu

stom

er r

ecord

s ac

cura

tely

2.1

1

Rec

ord

cust

om

er e

nquirie

s an

d o

utc

om

es

accu

rate

ly u

sing t

he

org

anis

atio

n’s

pro

cedure

s and s

yste

ms

2.1

2

Dea

l w

ith c

ust

om

er c

om

pla

ints

effec

tive

ly

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


18


19

Unit 2: Provide Leadership for your Team in Logistics Operations

Unit reference number: T/601/7603

QCF level: 3

Credit value: 4


Unit summary

This unit is about providing leadership for your team. It deals with planning team objectives, motivating team members, communication and steering the team through difficulties.

This unit is relevant for team leaders, supervisors and managers working in logistics operations. Team leaders, supervisors and managers could, for example, be working in warehousing and storage, transport or freight forwarding.




AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

20

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to p

rovi

de

lead

ersh

ip

for

ow

n t

eam

in logis

tics

oper

atio

ns

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in r

elat

ion t

o p

rovi

din

g

lead

ersh

ip f

or

ow

n t

eam

, th

at r

elat

e to

:

–

role

s, r

esponsi

bili

ties

, in

form

atio

n a

nd

man

agem

ent

syst

ems

–

sett

ing o

bje

ctiv

es

–

equal

ity

and d

iver

sity

, an

d incl

usi

on

–

monitoring w

ork

act

ivitie

s

1.2

Exp

lain

diffe

rent

lead

ersh

ip s

tyle

s

1.3

Exp

lain

the

princi

ple

s of ef

fect

ive

com

munic

atio

n

1.4

Exp

lain

met

hods

for

motiva

ting,

support

ing

and e

nco

ura

gin

g t

eam

mem

ber

s to

ach

ieve

te

am o

bje

ctiv

es

1.5

Exp

lain

the

import

ance

of

crea

ting a

n

envi

ronm

ent

of tr

ust

and m

utu

al re

spec

t

1.6

Exp

lain

the

import

ance

of under

stan

din

g

difficu

lt s

ituat

ions,

conflic

ts a

nd

dis

agre

emen

ts a

nd t

echniq

ues

for

reso

lvin

g

thes

e

1.7

Exp

lain

the

ben

efits

of en

coura

gin

g c

reativi

ty

and innova

tion w

ithin

a t

eam

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

21

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to p

rovi

de

leader

ship

in

ow

n t

eam

in logis

tics

oper

ations

2.1

Fo

llow

all

org

anis

atio

nal

polic

ies

and

pro

cedure

s, in r

elat

ion t

o p

rovi

din

g

lead

ersh

ip in o

wn t

eam

in logis

tics

oper

atio

ns,

that

rel

ate

to:

–

role

s, r

esponsi

bili

ties

, in

form

atio

n a

nd

man

agem

ent

syst

ems

–

sett

ing o

bje

ctiv

es

–

equal

ity

and d

iver

sity

, an

d incl

usi

on

–

monitoring w

ork

act

ivitie

s

2.2

Com

munic

ate

effe

ctiv

ely

2.3

Com

munic

ate

the

purp

ose

and o

bje

ctiv

es o

f th

e te

am

to a

ll m

ember

s

2.4

Pla

n t

he

ach

ieve

men

t of th

e obje

ctiv

es w

ith

team

mem

ber

s

2.5

Set

indiv

idual

work

obje

ctiv

es t

o e

ach

m

ember

of

the

team

2.6

Enco

ura

ge

team

mem

ber

s to

ach

ieve

tea

m

obje

ctiv

es

2.7

Pr

ovi

de

support

to t

eam

mem

ber

s

2.8

M

otiva

te t

eam

mem

ber

s

2.9

Enco

ura

ge

crea

tivi

ty a

nd innova

tion t

o

achie

ve t

eam

obje

ctiv

es

2.1

0

Enco

ura

ge

team

mem

ber

s to

tak

e th

e le

ad

when

they

hav

e th

e kn

ow

ledge

and e

xper

tise

to

do s

o

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

22

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

1

Ensu

re t

hat

any

conflic

t is

dea

lt w

ith

pro

mptly

2.1

2

Monitor

the

activi

ties

and p

rogre

ss o

f th

e te

am

2.1

3

Rec

ord

work

acc

ord

ing t

o o

rgan

isat

ional

pro

cedure

s

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


23

Unit 3: Supervise the Receipt, Storage or Dispatch of Goods


QCF level: 3

Credit value: 6


Unit summary

This unit is about supervising the areas and processes for receipt, storage and dispatch of goods. It deals with ensuring the correct equipment is used, that areas are safe and appropriate for the receipt of goods, and that information in relation to monitoring the receipt, storage or dispatch of goods is communicated.

This unit is aimed at operatives in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.




AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

24

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to s

uper

vise

the

rece

ipt,

sto

rage

or

dis

pat

ch o

f goods

in logis

tics

oper

atio

ns

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s fo

r su

per

visi

ng t

he

rece

ipt,

st

ora

ge

or

dis

patc

h o

f goods

in logis

tics

oper

atio

ns,

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

envi

ronm

enta

l fa

ctors

–

spec

ial re

quirem

ents

–

stock

rota

tion

–

monitoring a

nd t

esting

1.2

Exp

lain

sourc

es o

f in

form

ation r

equired

to

det

erm

ine

the

capac

ity

and lim

itat

ions

of th

e st

ora

ge

faci

lity

1.3

D

escr

ibe

the

equip

men

t th

at c

an b

e use

d f

or

the

rece

ipt,

sto

rage

or

dis

pat

ch o

f th

e goods

1.4

Id

entify

pro

ble

ms

that

can o

ccur

when

m

onitoring t

he

rece

ipt,

sto

rage

or

dis

patc

h o

f goods

1.5

Exp

lain

appro

priat

e act

ion w

hen

dea

ling w

ith

iden

tified

pro

ble

ms

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

25

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to s

uper

vise

the

rece

ipt,

st

ora

ge

or

dis

patc

h o

f goods

in

logis

tics

oper

atio

ns

2.1

In

spec

t th

e ty

pe,

conditio

n,

quan

tity

of th

e goods

bei

ng r

ecei

ved,

store

d o

r dis

patc

hed

2.2

Chec

k th

e st

ora

ge

conditio

ns

and e

quip

men

t re

quired

to r

ecei

ve,

store

or

dis

pat

ch t

he

goods

2.3

O

rgan

ise

the

move

men

t or

rota

tion o

f goods

to a

ssis

t re

ceiv

ing,

storing o

r dis

pat

chin

g

goods

2.4

D

emonst

rate

how

to u

se t

he

org

anis

atio

ns

reso

urc

es e

ffec

tive

ly

2.5

Com

munic

ate

effe

ctiv

ely

with o

ther

s

2.6

Com

ple

te r

ecord

s fo

r su

per

visi

ng t

he

rece

ipt,

st

ora

ge

or

dis

patc

h o

f goods

acc

ura

tely

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


26


27

Unit 4: Take Responsibility for Health, Safety and Security in your Team

Unit reference number: K/601/4875

QCF level: 3

Credit value: 3


Unit summary

This unit is aimed at people working within the logistics environment it covers two main areas:

health, safety and security, and

the correct use of Personal Protective Equipment.




AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

28

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d h

ealth s

afe

ty a

nd

secu

rity

req

uirem

ents

1.1

D

escr

ibe

org

anis

ational

polic

ies

and

pro

cedure

s th

at r

elate

to h

ealth,

safe

ty a

nd

secu

rity

1.2

Id

entify

peo

ple

and ite

ms

that

are

vuln

erable

to

saf

ety

and s

ecuri

ty r

isks

in t

he

work

pla

ce

1.3

Exp

lain

the

appro

ved p

reca

utions

that

can

be

use

d t

o m

inim

ise

safe

ty a

nd s

ecurity

ris

ks

1.4

Id

entify

appro

priat

e Pe

rsonal Pr

ote

ctiv

e Equip

men

t

1.5

Exp

lain

act

ion t

hat

can b

e ta

ken t

o p

reve

nt

har

m t

o indiv

idual

s

1.6

Exp

lain

act

ion t

hat

can b

e ta

ken in r

esponse

to

acc

iden

ts a

nd e

mer

gen

cies

1.7

Id

entify

the

appro

ved p

roce

ss for

under

taki

ng r

isk

asse

ssm

ents

acc

ord

ing t

o

org

anis

atio

nal

polic

ies

1.8

Exp

lain

the

required

site

pro

tect

ion f

or

a par

ticu

lar

job

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

29

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to w

ork

safe

ly

2.1

Eva

luat

e th

e sa

fety

and o

wn s

ecuri

ty r

isks

an

d t

hose

that

effec

t th

e te

am

2.2

Rep

ort

any

safe

ty a

nd s

ecuri

ty r

isks

usi

ng

org

anis

atio

nal

pro

cedure

s

2.3

W

ear

the

corr

ect

Pers

onal

Pro

tect

ive

Equip

men

t ac

cord

ing t

o o

rgan

izat

ional

re

quirem

ents

2.4

D

emonst

rate

to v

isitors

to w

ork

are

as w

hat

th

e co

rrec

t sa

fety

and s

ecuri

ty p

roce

dure

s ar

e

2.5

D

emonst

rate

how

to p

reve

nt

unau

thorise

d

acce

ss t

o h

azar

dous

area

s

2.6

D

emonst

rate

the

org

anis

atio

n o

f si

te

pro

tect

ion t

o o

wn t

eam

2.7

U

nder

take

ris

k as

sess

men

ts a

ccord

ing t

o t

he

site

and o

rgan

isat

ional

pro

cedure

s

2.8

Eva

luat

e sa

fety

and s

ecuri

ty iss

ues

that

hav

e occ

urr

ed in t

he

rece

nt

past

2.9

M

ake

reco

mm

endat

ions

to im

pro

ve s

ite

hea

lth,

safe

ty a

nd s

ecurity

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

30

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


31

Unit 5: Moving and/or Handling Goods in Logistics Operations

Unit reference number: J/601/7914

QCF level: 2

Credit value: 4


Unit summary

This unit is about the movement and/or handling of goods within a single location or between different locations. It deals with identifying hazards that might occur in moving or handling goods safely.

The unit is aimed at operatives in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.




AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

32

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to m

ove

and/o

r han

dle

goods

in logis

tics

oper

atio

ns

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s fo

r m

ovi

ng a

nd/o

r han

dlin

g

goods

in logis

tics

oper

atio

ns

that

rela

te t

o:

–

hea

lth s

afet

y an

d s

ecurity

–

envi

ronm

enta

l fa

ctors

–

spec

ial re

quirem

ents

–

legal

req

uirem

ents

–

oper

atin

g r

equirem

ents

–

per

sonal

pro

tect

ive

equip

men

t

1.2

Id

entify

any

spec

ific

haz

ards

in r

elat

ion t

o

movi

ng a

nd/o

r han

dlin

g t

he

goods

1.3

D

escr

ibe

met

hods

for

movi

ng a

nd/o

r han

dlin

g t

he

goods

safe

ly

1.4

Exp

lain

cir

cum

stan

ces

when

ass

ista

nce

is

required

to m

ove

and/o

r han

dle

the

goods

and h

ow

this

ass

ista

nce

is

applie

d

1.5

Id

entify

pro

ble

ms

that

can o

ccur

when

m

ovi

ng a

nd/o

r han

dlin

g t

he

goods

1.6

Exp

lain

appro

priat

e act

ion w

hen

dea

ling w

ith

iden

tified

pro

ble

ms

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

33

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to m

ove

and/o

r han

dle

th

e goods

in logis

tics

oper

atio

ns

2.1

Id

entify

the

goods

to b

e m

ove

d a

nd/o

r han

dle

d

2.2

U

se s

uitab

le h

andlin

g m

ethods

to m

ove

the

goods

safe

ly a

nd c

orr

ectly

2.3

Po

sition a

nd s

et d

ow

n t

he

goods

in t

he

required

loca

tion

2.4

Pl

ace

the

goods

so t

hat

they

can b

e ea

sily

id

entified

and a

cces

sed

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


34


35

Unit 6: Use Equipment to Move Goods in Logistics Operations

Unit reference number: H/601/7922

QCF level: 2

Credit value: 3


Unit summary

This unit is about the safe use of equipment to move goods. It deals with the selection of the correct equipment, checking that the working area is safe for the use of the equipment and with the process of lifting transferring and setting down goods.





AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

36

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to u

se e

quip

men

t to

m

ove

goods

in logis

tics

oper

atio

ns

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s fo

r usi

ng e

quip

men

t in

a

logis

tics

oper

atio

n t

hat

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

req

uirem

ents

–

envi

ronm

enta

l fa

ctors

–

spec

ial re

quirem

ents

–

per

sonal

pro

tect

ive

equip

men

t

–

oper

atin

g r

equirem

ents

–

haz

ards

–

loss

or

dam

age

to g

oods

1.2

D

escr

ibe

the

chara

cter

istics

of

the

diffe

rent

types

of

goods

to b

e m

ove

d

1.3

D

escr

ibe

diffe

rent

types

of

equip

men

t th

at

can b

e use

d for

movi

ng a

nd t

ransf

erring

goods

1.4

D

escr

ibe

met

hods

for

lifting,

movi

ng a

nd

sett

ing d

ow

n d

iffe

rent

types

of

goods

1.5

Exp

lain

how

the

equip

men

t is

use

d

1.6

Exp

lain

the

import

ance

of

posi

tionin

g g

oods

in a

suitable

way

for

futu

re u

se

1.7

Id

entify

pro

ble

ms

that

can o

ccur

when

usi

ng

the

equip

men

t

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

37

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.8

Exp

lain

appro

priat

e act

ion w

hen

dea

ling w

ith

iden

tified

pro

ble

ms

2

Be

able

to u

se e

quip

men

t to

m

ove

goods

in logis

tics

oper

atio

ns

2.1

Chec

k th

e goods

are

suitab

le f

or

lifting

2.2

Id

entify

the

corr

ect

equip

men

t fo

r lif

ting t

he

goods

2.3

Chec

k th

at t

he

are

a of w

ork

is

safe

and

secu

re f

or

the

move

men

t an

d t

ransf

er o

f th

e goods

2.4

U

nder

take

the

pre

-chec

ks r

equired

for

the

equip

men

t

2.5

Confirm

the

loca

tion f

or

the

goods

to b

e posi

tioned

and s

et d

ow

n

2.6

U

nder

take

the

oper

atio

n in a

saf

e an

d

contr

olle

d m

anner

with d

ue

regar

d t

o t

he

surr

oundin

g e

nvi

ronm

ent

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


38


39

Unit 7: Process Returned Goods in Logistics Operations

Unit reference number: L/601/7932

QCF level: 2

Credit value: 3


Unit summary

This unit is about dealing with returned goods, whether from customers, clients or within own organisation. It deals with checking goods to identify condition and re-labelling if required.





AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

40

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to p

roce

ss r

eturn

ed

goods

in logis

tics

oper

atio

ns

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s fo

r pro

cess

ing r

eturn

ed

goods

in logis

tics

oper

atio

ns,

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

per

sonal

pro

tect

ive

equip

men

t

–

envi

ronm

enta

l fa

ctors

–

spec

ial re

quirem

ents

–

cust

om

er r

ights

–

stock

rec

ord

ing s

yste

ms

–

sched

ulin

g

–

was

te m

anag

emen

t

1.2

D

escr

ibe

the

mai

n r

easo

ns

for

goods

bei

ng

retu

rned

1.3

Exp

lain

the

pro

cess

for

goods

bei

ng r

eturn

ed

1.4

Id

entify

pro

ble

ms

that

can o

ccur

when

pro

cess

ing r

eturn

ed g

oods

1.5

Exp

lain

appro

priat

e act

ion w

hen

dea

ling w

ith

iden

tified

pro

ble

ms

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

41

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

pro

cess

ret

urn

ed g

oods

in logis

tics

oper

ations

2.1

O

bta

in a

ll re

leva

nt

info

rmation o

n t

he

goods

bei

ng r

eturn

ed

2.2

Ret

urn

the

goods

to t

he

appro

priat

e lo

cations

2.3

U

pdat

e st

ock

contr

ol re

cord

s ac

cura

tely

2.4

La

bel

any

goods

that

are

to b

e re

turn

ed t

o

the

supplie

r or

man

ufa

cture

r

2.5

D

ispose

of

any

wast

e co

rrec

tly

and p

rom

ptly

in a

ccord

ance

with w

ork

inst

ruct

ions,

re

quirem

ents

, org

anis

atio

nal

pro

cedure

s and

pra

ctic

es

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


42


43

Unit 8: Sort Goods and Materials for Recycling or Disposal in Logistics Operations

Unit reference number: R/601/7933

QCF level: 2

Credit value: 3


Unit summary

This unit is about the recycling or disposal of goods and materials. It deals with identifying which goods and materials are suitable for recycling or disposal, preparing the goods and materials for onward movement and with any problems that may occur when sorting goods and materials for recycling or disposal.





AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

44

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to s

ort

goods

and

mat

eria

ls for

recy

clin

g o

r dis

posa

l in

logis

tics

oper

atio

ns

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s fo

r so

rtin

g g

oods

and

mat

eria

ls for

recy

clin

g a

nd d

isposa

l in

lo

gis

tics

oper

atio

ns,

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

per

sonal

pro

tect

ive

equip

men

t

–

envi

ronm

enta

l fa

ctors

–

spec

ial re

quirem

ents

–

was

te m

anag

emen

t

–

role

s an

d r

esponsi

bili

ties

of co

lleag

ues

1.2

Exp

lain

the

types

of

goods

and m

ater

ials

that

ar

e su

itab

le for

recy

clin

g a

nd t

hose

that

are

not

1.3

Id

entify

pro

ble

ms

that

can o

ccur

when

so

rtin

g g

oods

for

recy

clin

g o

r dis

posa

l

1.4

Exp

lain

appro

priat

e act

ion w

hen

dea

ling w

ith

iden

tified

pro

ble

ms

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

45

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to s

ort

the

goods

and

mat

eria

ls for

recy

clin

g o

r dis

posa

l in

logis

tics

oper

atio

ns

2.1

U

nder

take

initia

l ch

ecks

to d

eter

min

e th

e su

itab

ility

of th

e goods

and m

ate

rial

s fo

r re

cycl

ing o

r dis

posa

l

2.2

Sort

the

goods

and m

ater

ials

corr

ectly

2.3

Rem

ove

any

par

ts o

f th

e goods

and m

ater

ials

th

at a

re n

ot

suitab

le for

recy

clin

g a

nd

dis

pose

of

them

corr

ectly

2.4

H

andle

the

goods

and m

ater

ials

usi

ng t

he

corr

ect

handlin

g m

ethods

and e

quip

men

t

2.5

Po

sition t

he

goods

or

mat

eria

ls s

uitab

le f

or

recy

clin

g o

r dis

posa

l in

to t

he

corr

ect

loca

tions

2.6

Pr

epare

the

goods

or

mat

eria

ls f

or

furt

her

pro

cess

ing a

ccord

ing t

o t

he

org

anis

atio

n’s

sp

ecific

atio

ns

for

recy

clin

g o

r dis

posa

l

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


46


47

Unit 9: Check Stock Levels and Stock Records

Unit reference number: D/601/7935

QCF level: 2

Credit value: 3


Unit summary

This unit is about checking stock levels and stock records as part of a planned audit or as requested. It deals with identifying individuals’ roles and responsibilities and the organisation’s reporting procedures when undertaking a stock check, the preparation and process of checking stock levels, and stock records.





AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

48

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to c

hec

k st

ock

lev

els

and s

tock

rec

ord

s in

logis

tics

oper

atio

ns

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s fo

r ch

ecki

ng s

tock

lev

els

and

stock

rec

ord

s in

logis

tics

oper

atio

ns,

that

rela

te t

o:

–

hea

lth,

safe

ty a

nd s

ecurity

–

envi

ronm

enta

l fa

ctors

–

spec

ial re

quirem

ents

–

stock

contr

ol sy

stem

s

–

report

ing a

nd r

ecord

ing s

yste

ms

1.2

Exp

lain

the

purp

ose

of a s

tock

chec

k

1.3

Exp

lain

the

role

s an

d r

esponsi

bili

ties

of

colle

agues

invo

lved

with c

hec

king s

tock

le

vels

and s

tock

rec

ord

s

1.4

D

escr

ibe

the

form

at,

stru

cture

and c

onte

nt

of

stock

chec

k re

port

ing r

equir

ed b

y th

e org

anis

atio

n

1.5

Exp

lain

how

to iden

tify

dis

crep

anci

es in s

tock

figure

s and r

ecord

s

1.6

Id

entify

pro

ble

ms

that

can o

ccur

when

ch

ecki

ng s

tock

lev

els

and s

tock

rec

ord

s

1.7

Exp

lain

appro

priat

e act

ion w

hen

dea

ling w

ith

iden

tified

pro

ble

ms

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

49

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to c

hec

k st

ock

lev

els

and

stock

rec

ord

s in

logis

tics

oper

atio

ns

2.1

Car

ry o

ut

the

chec

king o

f th

e st

ock

lev

els

acco

rdin

g t

o o

rgan

isational

pro

cedure

s

2.2

Rec

ord

the

resu

lts

of

the

stock

chec

k ac

cura

tely

2.3

Chec

k th

e findin

gs

agai

nst

the

reco

rds

to

iden

tify

any

dis

crep

anci

es

2.4

Chec

k fo

r an

y dis

crep

anci

es

2.5

D

isse

min

ate

the

info

rmat

ion t

o r

elev

ant

peo

ple

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


50


51

Unit 10: Maintain the Safety and Security of Hazardous Goods and Materials in Logistics Operations


QCF level: 3

Credit value: 6


Unit summary

This unit is about keeping hazardous goods safe and secure by regular monitoring of risks and taking prompt action when required.





AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

52

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to m

ain

tain

the

safe

ty

and s

ecurity

of haza

rdous

goods

and m

ater

ials

in logis

tics

oper

atio

ns

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s fo

r m

ainta

inin

g t

he

safe

ty

and s

ecurity

of haza

rdous

goods

and

mat

eria

ls in logis

tics

oper

atio

ns,

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

per

sonal

pro

tect

ive

equip

men

t

–

envi

ronm

enta

l fa

ctors

–

spec

ial re

quirem

ents

–

stora

ge

conditio

ns

–

monitoring s

yste

ms

1.2

Exp

lain

the

appro

priat

e act

ion t

o t

ake

in a

n

emer

gen

cy

1.3

Exp

lain

the

mea

nin

g o

f diffe

rent

haz

ardous

mar

kings

and a

reas

1.4

D

escr

ibe

stora

ge

and d

istr

ibution

requirem

ents

for

the

haza

rdous

goods

and

mat

eria

ls incl

udin

g a

ny

pre

cautions

that

m

ust

be

take

n

1.5

Exp

lain

the

use

of eq

uip

men

t th

at c

an b

e use

d w

hen

mai

nta

inin

g t

he

safe

ty a

nd

secu

rity

of

haz

ardous

goods

and m

ater

ials

1.6

Id

entify

pro

ble

ms

that

can o

ccur

when

m

ainta

inin

g t

he

safe

ty a

nd s

ecurity

of

haz

ardous

goods

and m

ater

ials

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

53

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.7

Exp

lain

appro

priat

e act

ion w

hen

dea

ling w

ith

iden

tified

pro

ble

ms

2

Be

able

to m

ainta

in t

he

safe

ty

and s

ecurity

of haza

rdous

goods

and m

ater

ials

in logis

tics

oper

atio

ns

2.1

O

bta

in a

ll re

leva

nt

info

rmation o

n t

he

haz

ardous

goods

and m

ater

ials

2.2

D

emonst

rate

that

the

corr

ect

pre

cautions

hav

e bee

n u

nder

take

n in a

ccord

ance

with

hea

lth a

nd s

afe

ty a

nd o

rganis

ational

polic

es

and p

roce

dure

s

2.3

M

onitor

the

conditio

n o

f th

e haz

ardous

goods

and m

ater

ials

in a

ccord

ance

with

man

ufa

cture

rs inst

ruct

ions

and

org

anis

atio

nal

polic

es a

nd p

roce

dure

s

2.4

M

anoeu

vre

the

haza

rdous

goods

and

mat

eria

ls s

afel

y w

ith t

he

appro

priat

e eq

uip

men

t ac

cord

ing t

o a

gre

ed p

roce

dure

s

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


54


55

Unit 11: Allocate and Check Work in Your Team in Logistics Operations

Unit reference number: R/601/7611

QCF level: 3

Credit value: 3


Unit summary

This unit is about allocating and checking work in own team in logistics operations. It deals with planning, confirming work activities, allocating work activities fairly amongst team members, motivating and supporting team members to achieve work activities and monitoring the achievement of work activities.

This unit is relevant for team leaders, supervisors and managers working in logistics operations. Team leaders, supervisors and managers could, for example, be working in warehousing and storage, transport or freight forwarding.




AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

56

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to a

lloca

te a

nd c

hec

k w

ork

in o

wn t

eam

in logis

tics

oper

atio

ns

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in r

elat

ion t

o a

lloca

ting a

nd

chec

king w

ork

in o

wn t

eam

in logis

tics

oper

atio

ns,

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

role

s, r

esponsi

bili

ties

, in

form

atio

n a

nd

man

agem

ent

syst

ems

–

use

of

sust

ainab

le r

esourc

es

–

equal

ity

and d

iver

sity

, an

d incl

usi

on

–

monitoring w

ork

act

ivitie

s

1.2

Exp

lain

the

princi

ple

s of ef

fect

ive

com

munic

atio

n

1.3

Exp

lain

met

hods

for

motiva

ting,

support

ing

and e

nco

ura

gin

g t

eam

mem

ber

s to

com

ple

te

allo

cate

d w

ork

1.4

Exp

lain

met

hods

for

impro

ving t

he

per

form

ance

of

the

team

and r

ecogniz

ing

ach

ieve

men

t

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

57

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to a

lloca

te a

nd c

hec

k w

ork

in o

wn t

eam

in logis

tics

oper

atio

ns

2.1

Fo

llow

all

org

anis

atio

nal

polic

ies

and

pro

cedure

s, in r

elat

ion t

o a

lloca

ting a

nd

chec

king w

ork

in o

wn t

eam

in logis

tics

oper

atio

ns,

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

role

s, r

esponsi

bili

ties

, in

form

atio

n a

nd

man

agem

ent

syst

ems

–

use

of

sust

ainab

le r

esourc

es

–

equal

ity

and d

iver

sity

, an

d incl

usi

on

–

monitoring w

ork

act

ivitie

s

2.2

Confirm

the

work

req

uired

of th

e ta

m w

ith

ow

n lin

e m

anag

er

2.3

Pla

n t

he

work

of th

e te

am,

iden

tify

ing

priorities

and c

ritica

l ac

tivi

ties

and a

vaila

ble

re

sourc

es

2.4

Allo

cate

the

work

to t

eam

mem

ber

s fa

irly

2.5

Brief

tea

m m

ember

s on t

he

standar

d o

f w

ork

re

quired

2.6

Enco

ura

ge

team

mem

ber

s to

mak

e su

gges

tions

and s

eek

clarifica

tion in r

elat

ion

to w

ork

allo

cate

d

2.7

M

otiva

te t

eam

mem

ber

s

2.8

Chec

k th

e pro

gre

ss a

nd q

ual

ity

of w

ork

ac

tivi

ties

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

58

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.9

Pr

ovi

de

feed

bac

k to

tea

m m

ember

s on w

ork

per

form

ance

2.1

0

Ensu

re t

hat

any

conflic

t is

dea

lt w

ith

pro

mptly

2.1

1

Rec

ord

work

acc

ord

ing t

o o

rgan

isat

ional

pro

cedure

s

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


59

Unit 12: Inducting New Colleagues into a Logistics Operation


QCF level: 2

Credit value: 2


Unit summary

This unit is about inducting new staff into a logistics operation. It deals with the importance of induction and ensuring that new colleagues are familiar with organisational procedures, the workplace and their role and responsibilities.

This unit is relevant to all operatives involved in inducting new colleagues into a logistics operation. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.




AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

60

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to induct

new

co

lleag

ues

into

a logis

tics

oper

atio

n

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in r

elat

ion t

o induct

ing n

ew

colle

agues

into

a logis

tics

oper

ation t

hat

re

late

to:

–

the

org

anis

atio

n

–

hea

lth,

safe

ty a

nd s

ecurity

–

per

sonal

pro

tect

ive

equip

men

t

–

legal

req

uirem

ents

–

equal

ity

and d

iver

sity

, an

d incl

usi

on

–

dat

a pro

tect

ion

–

staf

f han

dbook

1.2

Exp

lain

the

import

ance

of

com

ple

ting a

n

induct

ion

1.3

Id

entify

pro

ble

ms

that

can o

ccur

when

in

duct

ing n

ew c

olle

agues

into

a logis

tics

oper

atio

n

1.4

Exp

lain

the

appro

priat

e act

ion t

o t

ake

, in

ord

er t

o d

eal w

ith iden

tified

pro

ble

ms

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

61

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to induct

colle

agues

into

lo

gis

tics

oper

atio

ns

2.1

Fo

llow

all

org

anis

atio

nal

polic

ies

and

pro

cedure

s, in r

elat

ion t

o induct

ing n

ew

colle

agues

into

a logis

tics

oper

ation,

that

rela

te t

o:

–

the

org

anis

atio

n

–

hea

lth,

safe

ty a

nd s

ecurity

–

per

sonal

pro

tect

ive

equip

men

t

–

legal

req

uirem

ents

–

equal

ity

and d

iver

sity

, an

d incl

usi

on

–

dat

a pro

tect

ion

–

staf

f han

dbook

2.2

Com

munic

ate

effe

ctiv

ely

2.3

Ensu

re c

olle

agues

are

fam

iliar

with:

–

the

org

anis

atio

nal

char

t

–

the

pre

mis

es

–

ow

n w

ork

pla

ce

–

per

sonal

pro

tect

ive

equip

men

t

–

emer

gen

cy e

vacu

atio

n p

roce

dure

s

–

hea

lth s

afet

y an

d s

ecurity

2.4

In

troduce

new

colle

agues

to c

o-w

ork

ers

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

62

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.5

Ensu

re c

olle

agues

are

aw

are

of

ow

n

resp

onsi

bili

ties

within

the

staff h

andbook

2.6

Com

ple

te d

ocu

men

tation a

ccord

ing t

o

org

anis

atio

nal

pro

cedure

s

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


63

Unit 13: Manage your own Professional Development in Logistics Operations

Unit reference number: M/601/7177

QCF level: 3

Credit value: 2


Unit summary

This unit is about managing own professional development. It deals with understanding own learning style, values, personal and work goals, obtaining feedback, improving own performance through the development of a personal development plan.

This unit is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.




AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

64

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to m

anag

e ow

n

pro

fess

ional

dev

elopm

ent

in

logis

tics

oper

atio

ns

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in r

elat

ion t

o m

anag

ing o

wn

reso

urc

es a

nd p

rofe

ssio

nal dev

elopm

ent,

that

re

late

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

legal

req

uirem

ents

–

oper

atin

g r

equirem

ents

1.2

Exp

lain

how

to d

evel

op o

wn p

rofe

ssio

nal

dev

elopm

ent

pla

n

1.3

Exp

lain

ow

n lea

rnin

g s

tyle

1.4

Exp

lain

the

curr

ent

and futu

re r

equirem

ents

of ow

n w

ork

role

1.5

Exp

lain

ow

n v

alues

, ca

reer

and p

erso

nal

goal

s in

rel

atio

n t

o w

ork

role

1.6

Exp

lain

sourc

es o

f fe

edbac

k use

d t

o e

valu

ate

per

form

ance

1.7

Exp

lain

how

to u

pdat

e w

ork

obje

ctiv

es a

nd

dev

elopm

ent

pla

ns

in t

he

light

of

per

form

ance

, fe

edback

rec

eive

d,

any

dev

elopm

ent

activi

ties

under

take

n a

nd a

ny

wid

er c

han

ges

1.8

Exp

lain

how

to m

onitor

the

qual

ity

of ow

n

work

and p

rogre

ss a

gai

nst

dev

elopm

ent

pla

ns

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

65

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to m

anag

e ow

n

pro

fess

ional

dev

elopm

ent

in

logis

tics

oper

atio

ns

2.1

Fo

llow

org

anis

atio

nal

polic

ies

and

pro

cedure

s, in r

elat

ion t

o m

anag

ing o

wn

pro

fess

ional

dev

elopm

ent,

that

rela

te t

o:

–

hea

lth,

safe

ty a

nd s

ecurity

–

legal

req

uirem

ents

–

oper

atin

g r

equirem

ents

2.2

Agre

e per

sonal

work

obje

ctiv

es w

ith

appro

priat

e peo

ple

2.3

Agre

e how

pro

gre

ss w

ill b

e m

easu

red w

ith

appro

priat

e peo

ple

2.4

Pr

oduce

ow

n d

evel

opm

ent

pla

n t

o t

ake

acco

unt

of

the

follo

win

g:

–

per

sonal

lea

rnin

g s

tyle

s

–

gap

s bet

wee

n c

urr

ent

and f

utu

re

requirem

ents

of w

ork

role

and c

urr

ent

know

ledge,

under

standin

g a

nd s

kills

2.5

Rev

iew

act

ivitie

s under

take

n in d

evel

opm

ent

pla

n in r

elat

ion t

o p

erfo

rman

ce

2.6

Rev

iew

fee

dbac

k re

ceiv

ed a

nd u

pdat

e ow

n

dev

elopm

ent

pla

n in lig

ht

of

feed

bac

k an

d

per

form

ance

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

66

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


67

Unit 14: Recruit, Select and Keep Colleagues in Logistics Operations

Unit reference number: F/601/7183

QCF level: 3

Credit value: 4


Unit summary

This unit is about recruiting, selecting and keeping colleagues in logistics operations. It deals with determining staff turnover, recruiting and selecting procedures, the importance of exit interviews and reviewing the effectiveness of internal procedures for recruiting, selecting and keeping colleagues.

This unit is relevant to those managing or engaged in the recruitment, selection or keeping of colleagues in logistics operations. This could relate to warehousing and storage, transport or freight forwarding.




AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

68

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to r

ecru

it,

sele

ct a

nd

keep

colle

agues

in logis

tics

oper

atio

ns

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in r

elat

ion t

o r

ecru

itin

g,

sele

ctin

g a

nd k

eepin

g c

olle

agues

in logis

tics

oper

atio

ns,

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

legal

req

uirem

ents

–

equal

ity

and d

iver

sity

, an

d incl

usi

on

–

acce

ssin

g s

pec

ialis

t ex

per

tise

1.2

Exp

lain

the

follo

win

g in r

elat

ion t

o s

taff

turn

ove

r:

–

the

import

ance

of under

taki

ng e

xit

inte

rvie

ws

sensi

tive

ly

–

types

of

reas

ons

colle

agues

may

giv

e fo

r le

avin

g

–

how

to m

easu

re s

taff

turn

ove

r

–

cause

s an

d e

ffec

ts o

f hig

h a

nd low

sta

ff

turn

ove

r

–

mea

sure

s th

at c

an b

e ta

ken t

o a

ddre

ss

staf

f tu

rnove

r is

sues

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

69

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.3

Exp

lain

how

to u

nder

take

a s

kills

anal

ysis

ex

erci

se t

o:

–

revi

ew t

he

work

load

to iden

tify

short

falls

in

the

num

ber

of

colle

agues

and/o

r sk

ills,

kn

ow

ledge,

under

standin

g a

nd e

xper

ience

–

iden

tify

act

ual

ski

ll and a

void

ste

reoty

pin

g

–

diffe

rent

options

for

iden

tified

short

falls

th

eir

adva

nta

ges

and d

isad

vanta

ges

1.4

Exp

lain

the

purp

ose

of jo

b d

escr

iptions

and

per

son s

pec

ific

atio

ns,

and:

–

what

they

should

conta

in

–

the

import

ance

of

consu

ltin

g w

ith o

ther

s w

hen

pro

duci

ng o

r updat

ing t

hem

1.5

Exp

lain

the

diffe

rent

stag

es in t

he

recr

uitin

g

and s

elec

ting p

roce

ss,

and:

–

the

import

ance

of

consu

ltin

g o

ther

s on t

he

stag

es

–

met

hods

use

d t

hei

r adva

nta

ges

and

dis

adva

nta

ges

–

asso

ciate

d t

imin

gs

–

the

role

of

oth

ers

during e

ach

sta

ge

1.6

Exp

lain

the

import

ance

of

giv

ing fair,

clea

r an

d a

ccura

te info

rmation o

n v

acan

cies

to

pote

ntial

applic

ants

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

70

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.7

Exp

lain

how

to judge

whet

her

applic

ants

m

eet

the

stat

ed r

equirem

ents

1.8

Exp

lain

how

to t

ake

acco

unt

of

equal

ity,

div

ersi

ty a

nd incl

usi

on iss

ues

, in

cludin

g

legis

lation a

nd a

ny

rele

vant

codes

of

pra

ctic

e an

d h

ow

cultura

l diffe

rence

s in

lan

guag

e,

body

languag

e, t

one

of

voic

e an

d d

ress

can

diffe

r fr

om

exp

ecta

tions

1.9

Exp

lain

how

to r

evie

w t

he

effe

ctiv

enes

s of

recr

uitm

ent

and s

elec

tion in logis

tics

oper

atio

ns

1.1

0

Iden

tify

pro

ble

ms

that

can o

ccur

when

re

cruitin

g,

sele

ctin

g a

nd k

eepin

g c

olle

agues

in

logis

tics

oper

ations

1.1

1

Exp

lain

the

appro

priat

e act

ion t

ake,

to in

ord

er t

o d

eal w

ith iden

tified

pro

ble

ms

2

Be

able

to r

ecru

it,

sele

ct a

nd

keep

colle

agues

in logis

tics

oper

atio

ns

2.1

Fo

llow

all

org

anis

atio

nal

polic

ies

and

pro

cedure

s, in r

elat

ion t

o e

nsu

ring r

ecru

itin

g,

sele

ctin

g a

nd k

eepin

g c

olle

agues

in logis

tics

oper

atio

ns,

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

legal

req

uirem

ents

–

equal

ity

and d

iver

sity

, an

d incl

usi

on

–

acce

ssin

g s

pec

ialis

t ex

per

tise

2.2

Com

munic

ate

effe

ctiv

ely

with o

ther

s

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

71

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.3

U

nder

take

exi

t in

terv

iew

s w

ith c

olle

agues

w

ho a

re lea

ving

2.4

Rev

iew

the

work

under

take

n t

o iden

tify

any

short

fall

in t

he

num

ber

of

colle

agues

and/o

r th

e pool of sk

ills,

know

ledge,

under

stan

din

g

and e

xper

ience

2.5

Rev

iew

options

for

dea

ling w

ith s

hort

falls

in

staf

fing

2.6

Consu

lt w

ith o

ther

s to

pro

duce

or

updat

e jo

b

des

crip

tions

and p

erso

n s

pec

ific

atio

ns

2.7

D

emonst

rate

how

to iden

tify

a v

acan

cy

2.8

Consu

lt w

ith o

ther

s to

agre

e th

e st

ages

in

the

recr

uitm

ent

and s

elec

tion p

roce

ss

incl

udin

g:

–

met

hods

to b

e use

d

–

asso

ciate

d t

imin

gs

–

and t

hose

to b

e in

volv

ed

–

succ

eed in t

he

recr

uitm

ent

pro

cess

are

no

more

than

are

req

uired

to p

erfo

rm t

he

job

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

72

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.9

Ensu

re t

hat:

–

all in

form

ation o

n v

acan

cies

is

fair,

clea

r an

d a

ccura

te b

efore

it

goes

to p

ote

ntial

applic

ants

–

the

skill

s re

quired

by

the

applic

ant

to

succ

eed in t

he

recr

uitm

ent

pro

cess

are

no

more

than

are

req

uired

to p

erfo

rm t

he

job

2.1

0

Part

icip

ate

in t

he

recr

uitm

ent

and s

elec

tion

pro

cess

to e

nsu

re t

hat:

–

the

pro

cess

is

fair,

consi

sten

t an

d

effe

ctiv

e

–

applic

ants

off

ered

posi

tions

are

likel

y to

w

ork

eff

ective

ly w

ith c

olle

agues

2.1

1

Rev

iew

the

recr

uitm

ent

and s

elec

tion p

roce

ss

to iden

tify

im

pro

vem

ents

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


73

Unit 15: Build and Manage Teams in Logistics Operations


QCF level: 3

Credit value: 4


Unit summary

This unit is about building and managing teams in logistics operations. It deals with developing good communication skills, selecting team members according to the purpose of the team and the teams’ goals and reviewing how the team performs against its purpose and goals.

This unit is relevant to those building and managing teams in logistics operations. This could relate to warehousing and storage, transport or freight forwarding.




AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

74

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

build

and m

anag

e te

ams

in logis

tics

oper

atio

ns

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in r

elat

ion t

o b

uild

ing a

nd

man

agin

g t

eam

s in

logis

tics

oper

atio

ns,

that

re

late

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

legal

req

uirem

ents

–

equal

ity

and d

iver

sity

, an

d incl

usi

on

–

oper

atin

g r

equirem

ents

1.2

Exp

lain

the:

–

princi

ple

s of ef

fect

ive

com

munic

atio

n a

nd

how

to a

pply

them

–

max

imiz

e co

mm

unic

atio

n m

ethods

when

m

anag

ing r

emote

tea

ms

–

the

stag

es o

f te

am d

evel

opm

ent

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

75

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.3

W

hen

build

ing a

tea

m e

xpla

in t

he

import

ance

of:

–

iden

tify

ing a

cle

ar t

eam

purp

ose

–

iden

tify

ing d

iver

sity

of ex

per

tise

, kn

ow

ledge,

ski

lls a

nd a

ttitudes

to a

chie

ve

the

team

purp

ose

–

sele

ctin

g t

eam

mem

ber

s w

ith t

he

required

ex

per

tise

, kn

ow

ledge

and s

kills

–

dev

elopin

g c

om

ple

men

tary

role

s

–

agre

eing w

ith t

eam

mem

ber

s th

e beh

avio

urs

that

can

hel

p a

chie

ve t

he

team

purp

ose

and t

hose

that

may

hin

der

–

ensu

ring t

eam

mem

ber

s under

stan

d t

hei

r uniq

ue

contr

ibution t

o a

chie

ving t

he

team

purp

ose

–

ensu

ring t

eam

mem

ber

s under

stan

d h

ow

ea

ch r

ole

com

ple

men

ts a

nd s

upport

s oth

er r

ole

s

–

build

ing m

utu

al t

rust

and r

espec

t

–

open

com

munic

atio

n

1.4

Exp

lain

how

to p

rovi

de

const

ruct

ive

feed

bac

k to

tea

m m

ember

s in

ord

er t

o e

nhan

ce t

he

per

form

ance

of

the

team

as

a w

hole

1.5

Id

entify

pro

ble

ms

that

can o

ccur

when

build

ing a

nd m

anag

ing t

eam

s

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

76

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.6

Exp

lain

the

appro

priat

e act

ion t

o t

ake

, in

ord

er t

o d

eal w

ith iden

tified

pro

ble

ms

2

Be

able

to b

uild

and m

anag

e te

ams

2.1

Fo

llow

all

org

anis

atio

nal

polic

ies

and

pro

cedure

s, in r

elat

ion t

o b

uild

ing a

nd

man

agin

g t

eam

s in

logis

tics

oper

atio

ns,

that

re

late

to;

–

hea

lth,

safe

ty a

nd s

ecurity

–

legal

req

uirem

ents

–

equal

ity

and d

iver

sity

, an

d incl

usi

on

2.2

Com

munic

ate

with o

ther

s ef

fect

ivel

y

2.3

Id

entify

the

div

ersi

ty a

nd e

xper

tise

, kn

ow

ledge,

ski

lls a

nd a

ttitudes

req

uired

to

achie

ve t

he

team

’s o

bje

ctiv

es

2.4

Sel

ect

team

mem

ber

s th

at

have

the

exper

tise

, kn

ow

ledge,

ski

lls a

nd a

ttitudes

to

achie

ve t

he

team

purp

ose

2.5

Build

the

team

by:

–

agre

eing w

ith t

eam

mem

ber

s beh

avio

urs

th

at a

re c

an h

elp t

he

team

ach

ieve

–

agre

eing r

ole

s an

d r

esponsi

bili

ties

with

team

mem

ber

s to

ensu

re e

ach

com

ple

men

ts a

nd s

upport

s oth

er r

ole

s

–

pro

vidin

g o

pport

unitie

s to

build

mutu

al

trust

and r

espec

t

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

77

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.6

Enco

ura

ge

the

team

to s

eize

opport

unitie

s pre

sente

d b

y ch

anges

to t

he

team

co

mposi

tion

2.7

Pr

ovi

de

opport

unitie

s fo

r open

co

mm

unic

atio

n a

nd f

eedbac

k to

im

pro

ve

per

form

ance

of

team

2.8

Rev

iew

the

per

form

ance

of

the

team

in

rela

tion t

o its

purp

ose

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


78


79

Unit 16: Schedule Logistics Operations to meet Customer Requirements


QCF level: 3

Credit value: 4


Unit summary

This unit is about identifying the type of operation required and producing schedules to meet the customer’s needs. It covers the requirements for good planning, scheduling methods and with dealing with problems with the schedule.





AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

80

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to s

ched

ule

logis

tics

oper

atio

ns

to m

eet

cust

om

er

requirem

ents

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in r

elat

ion t

o s

ched

ulin

g

logis

tics

oper

atio

ns

to m

eet

cust

om

er

requirem

ents

, th

at r

elat

e to

:

–

hea

lth,

safe

ty a

nd s

ecurity

com

plia

nce

ro

les

–

resp

onsi

bili

ties

–

info

rmat

ion a

nd m

anag

emen

t sy

stem

s

1.2

D

escr

ibe

the

diffe

rent

sourc

es a

nd t

ypes

of

info

rmat

ion r

equired

for

sched

ulin

g logis

tics

oper

atio

ns

to m

eet

cust

om

er r

equirem

ents

1.3

Exp

lain

the

import

ance

of

good

com

munic

atio

n m

ethods

1.4

Exp

lain

the

met

hods

and t

ools

use

d f

or

sched

ulin

g logis

tics

oper

atio

ns

to m

eet

cust

om

er r

equirem

ents

1.5

Exp

lain

the

fact

ors

that

nee

d t

o b

e ta

ken into

ac

count

when

sch

edulin

g logis

tics

oper

atio

ns

to m

eet

cust

om

er r

equirem

ents

1.6

D

escr

ibe

the

activi

ties

that

nee

d t

o b

e ta

ken

into

acc

ount

when

sch

edulin

g logis

tics

oper

atio

ns

to m

eet

cust

om

er r

equirem

ent

1.7

Id

entify

pro

ble

ms

that

can o

ccur

when

sc

hed

ulin

g logis

tics

oper

atio

ns

to m

eet

cust

om

er r

equirem

ents

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

81

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.8

Exp

lain

appro

priat

e act

ion w

hen

dea

ling w

ith

iden

tified

pro

ble

ms

2

Be

able

to s

ched

ule

logis

tics

oper

atio

ns

to m

eet

cust

om

er

requirem

ents

2.1

Fo

llow

all

org

anis

atio

nal

polic

ies

and

pro

cedure

s, in r

elat

ion t

o s

ched

ulin

g logis

tics

oper

atio

ns

to m

eet

cust

om

er r

equirem

ents

th

at r

elat

e to

:

–

hea

lth,

safe

ty a

nd s

ecurity

com

plia

nce

ro

les

–

resp

onsi

bili

ties

–

info

rmat

ion a

nd m

anag

emen

t sy

stem

s

2.2

Com

ply

with logis

tics

oper

ations

that

are

required

to m

eet

cust

om

ers

requirem

ents

2.3

Agre

e w

ith c

ust

om

ers

the

tim

ings

and

dea

dlin

es for

the

pro

visi

on f

or

the

logis

tics

oper

atio

ns

2.4

Apply

sch

edulin

g m

ethods

and t

ools

ac

cord

ing t

o o

rgan

isational

pro

cedure

s

2.5

Apply

logis

tics

res

ourc

es a

nd s

equen

ce o

f ta

sks

required

to p

rovi

de

the

logis

tics

oper

atio

ns

2.6

Rev

iew

all

rele

vant

fact

ors

and r

isks

that

co

uld

aff

ect

the

sched

ule

2.7

Pl

an t

he

logis

tics

oper

atio

ns

to e

nsu

re t

hat

the

supply

chai

n c

ontinues

to f

unct

ion

effe

ctiv

ely

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

82

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.8

M

onitor

the

pro

visi

on o

f lo

gis

tics

oper

atio

ns

agai

nst

the

sched

ule

2.9

Rec

ord

work

acc

ord

ing t

o o

per

atio

nal

pro

cedure

s

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


83

Unit 17: Arrange the Transportation of Goods using Multiple Transport Modes


QCF level: 3

Credit value: 3


Unit summary

This unit is about arranging the transportation of goods using multiple transport modes. It deals with identifying criteria for arranging transportation of goods using multiple modes, identifying service providers, rates and terms and conditions and legislation and regulations that apply.

This unit is relevant to those working in an administrative role within international trade and logistics operations.




AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

84

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to iden

tify

the

criter

ia f

or

arra

ngin

g t

ransp

ort

ation o

f goods

usi

ng m

ultip

le m

odes

of

tran

sport

1.1

Id

entify

all

rele

vant

det

ails

on t

he

goods

to

be

tran

sport

ed t

o incl

ude:

–

Hea

lth,

safe

ty a

nd s

ecurity

–

Envi

ronm

enta

l fa

ctors

–

Spec

ial re

quirem

ents

1.2

Id

entify

crite

ria for

sele

ctin

g s

ervi

ce

pro

vider

s to

incl

ude:

–

Sys

tem

s fo

r se

lect

ing s

ervi

ce p

rovi

der

s

–

Sys

tem

s fo

r pla

cing o

rder

s

–

Adva

nta

ges

and d

isadva

nta

ges

of diffe

rent

modes

of tr

ansp

ort

–

Maj

or

route

s, h

ubs

and d

estinat

ions

–

Rat

es a

nd t

erm

s of

conditio

ns

–

Legis

lation a

nd r

egula

tions

in r

elat

ion t

o

the

goods

1.3

Id

entify

org

anis

atio

nal

pro

cedure

s to

co

mple

te r

equired

sel

ection

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

85

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to a

rran

ge

the

tran

sport

ing o

f goods

usi

ng

multip

le m

odes

of tr

ansp

ort

2.1

Confirm

with a

ppro

priat

e peo

ple

the

criter

ia

required

2.2

Confirm

with a

ppro

priat

e peo

ple

rel

evan

t det

ails

of th

e goods

2.3

Exp

lain

the

adva

nta

ges

and d

isad

vanta

ges

of

each

mode

of tr

ansp

ort

2.4

Ass

ess

each

mode

of

tran

sport

for

the

goods

2.5

D

eter

min

e th

e m

ost

appro

priat

e co

mbin

ation

of m

odes

of tr

ansp

ort

2.6

Pl

ace

and c

onfirm

the

ord

er a

ccord

ing t

o

org

anis

atio

nal

pro

cedure

s

2.7

Com

ple

te a

ll docu

men

tation a

ccura

tely

in

acco

rdan

ce w

ith o

rgan

isat

ional

pro

cedure

s an

d leg

isla

tion

2.8

Ensu

re t

hat

all docu

men

tation is

file

d a

nd

store

d a

ccord

ing t

o o

rgan

isational pro

cedure

s an

d leg

isla

tion

2.9

Pa

ss o

n d

ocu

men

tation t

o a

ppro

priat

e peo

ple

at

the

right

tim

e acc

ord

ing t

o o

rgan

isational

pro

cedure

s an

d leg

isla

tion

3

Iden

tify

any

pro

ble

ms

that

can

occ

ur

when

arr

angin

g t

he

tran

sport

ation o

f goods

usi

ng

multip

le m

odes

of tr

ansp

ort

3.1

Id

entify

pro

ble

ms

that

can o

ccur

arra

ngin

g

the

tran

sport

atio

n o

f goods

usi

ng m

ultip

le

modes

of tr

ansp

ort

3.2

Show

how

to t

ake

appro

priat

e act

ion t

o d

eal

with t

he

pro

ble

ms

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

86

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


87

Unit 18: Organise the Preparation of Documentation for the Transportation of Goods


QCF level: 3

Credit value: 3


Unit summary

This unit is about organising the preparation of documentation for the transportation of goods. It deals with identifying routes and destination, international borders and restrictions that may apply to the goods.

This unit is relevant to those working in an administrative role within international trade and logistics operations.




AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

88

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to iden

tify

the

required

docu

men

tation f

or

the

goods

1.1

Id

entify

all

rele

vant

det

ails

on t

he

goods

to

be

tran

sport

ed t

o incl

ude:

–

Hea

lth,

safe

ty a

nd s

ecurity

–

Envi

ronm

enta

l fa

ctors

–

Spec

ial re

quirem

ents

1.2

Id

entify

the

route

and d

estination for

the

goods

1.3

Id

entify

any

inte

rnat

ional

bord

ers

and

rest

rict

ions

that

impac

t on t

he

goods

1.4

Id

entify

all

org

anis

atio

ns

that

req

uire

the

docu

men

tation

1.5

Id

entify

all

docu

men

tation r

equired

1.6

Id

entify

res

ourc

es r

equired

to p

repar

e th

e docu

men

tation

1.7

Id

entify

org

anis

atio

nal

pro

cedure

s to

co

mple

te r

equired

docu

men

tation

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

89

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to o

rgan

ise

the

pre

par

ation o

f th

e docu

men

tation

2.1

Confirm

with a

ppro

priat

e peo

ple

rel

evan

t det

ails

of th

e goods

2.2

Confirm

with a

ppro

priat

e peo

ple

the

tran

sport

ation inst

ruct

ions

to incl

ude:

–

Route

an d

estination

–

Inte

rnat

ional

bord

ers

and a

ny

rest

rict

ions

that

apply

–

The

corr

ect

docu

men

tation t

o b

e co

mple

ted

–

The

org

anis

atio

ns

that

require

the

docu

men

tation

2.3

Allo

cate

res

ourc

es t

o p

repar

e th

e docu

men

tation

2.4

Sch

edule

the

pre

par

ation o

f th

e docu

men

tation t

o m

eet

critic

al d

ates

and

tim

es for

del

iver

y

2.5

Ensu

re a

ll docu

men

tation is

com

ple

ted

accu

rate

ly in a

ccord

ance

with o

rgan

isational

pro

cedure

s an

d leg

isla

tion

2.6

Ensu

re t

hat

all docu

men

tation is

file

d a

nd

store

d a

ccord

ing t

o o

rgan

isational pro

cedure

s an

d leg

isla

tion

2.7

Pa

ss o

n d

ocu

men

tation t

o a

ppro

priat

e peo

ple

at

the

right

tim

e acc

ord

ing t

o o

rgan

isational

pro

cedure

s an

d leg

isla

tion

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

90

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3

Iden

tify

any

pro

ble

ms

that

can

occ

ur

when

org

anis

ing t

he

pre

par

ation o

f docu

men

tation f

or

tran

sport

ing g

oods

3.1

Id

entify

pro

ble

ms

that

can o

ccur

when

org

anis

ing t

he

pre

par

atio

n o

f docu

men

tation

for

tran

sport

ing g

oods

3.2

Show

how

to t

ake

appro

priat

e act

ion t

o d

eal

with t

he

pro

ble

ms

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


91

Unit 19: Ensure Compliance with Legal, Regulatory, Ethical and Social Requirements in Logistics Operations


QCF level: 3

Credit value: 3


Unit summary

This unit is about ensuring compliance with organisations, policies and procedures in order to meet legislative, regulatory, ethical and social requirements.

This unit is relevant for operatives working in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.




AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

92

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to e

nsu

re c

om

plia

nce

w

ith leg

al,

regula

tory

, et

hic

al

and s

oci

al re

quirem

ents

in

logis

tics

oper

atio

ns

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in r

elat

ion c

om

plia

nce

with

legal

, re

gula

tory

, et

hic

al a

nd s

oci

al

requirem

ents

in logis

tics

oper

atio

n t

hat

rela

te

to:

–

monitoring d

evel

opm

ents

in leg

isla

tion

and r

egula

tion

–

gove

rnan

ce

–

non-c

om

plia

nce

–

mai

nta

inin

g p

olic

es a

nd p

roce

dure

s

–

risk

man

agem

ent

–

ethic

s an

d v

alues

–

confiden

tially

1.2

D

escr

ibe

the

diffe

rent

sourc

es a

nd t

ypes

of

info

rmat

ion t

hat

are

use

d f

or

curr

ent

org

anis

atio

nal

and o

per

atio

nal pro

cedure

s

1.3

D

escr

ibe

the

org

anis

atio

ns

appro

ach t

o

curr

ent

and e

mer

gin

g s

oci

al at

titu

des

to

man

agem

ent

and lea

der

ship

pra

ctic

e

1.4

D

escr

ibe

regula

tory

, et

hic

al an

d o

per

ational

re

quirem

ents

, both

nat

ional

and inte

rnat

ional

th

at a

ffec

t ow

n logis

tics

oper

atio

n

1.5

D

escr

ibe

way

s in

whic

h o

ther

org

anis

atio

ns

in

the

logis

tics

sec

tor

dea

l w

ith c

urr

ent

and

emer

gin

g s

oci

al c

once

rns

and e

xpec

tations

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

93

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.6

Exp

lain

the

import

ance

of

imple

men

ting t

he

polic

es a

nd p

roce

dure

s

2

Be

able

to e

nsu

re c

om

plia

nce

w

ith leg

al,

regula

tory

, et

hic

al

and s

oci

al re

quirem

ents

2.1

Fo

llow

all

org

anis

atio

nal

polic

ies

and

pro

cedure

s, in r

elat

ion t

o c

om

plia

nce

with

legal

, re

gula

tory

, et

hic

al a

nd s

oci

al

requirem

ents

in logis

tics

oper

atio

ns,

that

re

late

to:

–

monitoring d

evel

opm

ents

in leg

isla

tion

and r

egula

tion

–

gove

rnan

ce

–

non-c

om

plia

nce

–

mai

nta

inin

g p

olic

es a

nd p

roce

dure

s

–

risk

man

agem

ent

–

ethic

s an

d v

alues

–

confiden

tialit

y

2.2

O

bta

in info

rmat

ion f

rom

suitab

le s

ourc

es o

n

the

curr

ent

org

anis

ational

and o

per

atio

nal

polic

ies

and p

roce

dure

s

2.3

Com

munic

ate

effe

ctiv

ely

2.4

Ensu

re t

he

org

anis

atio

n’s

polic

es a

nd

pro

cedure

s ar

e im

ple

men

ted

2.5

M

onitor

the

org

anis

ation’s

polic

ies

and

pro

cedure

s

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

94

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.6

Ass

ess

the

org

anis

atio

n’s

polic

ies

and

pro

cedure

s

2.7

Rev

iew

the

org

anis

atio

n’s

polic

ies

and

pro

cedure

s

2.8

Ass

ess

the

impac

t of

failu

re t

o c

om

ply

with

the

org

anis

atio

ns

and p

olic

ies

and p

roce

dure

s

2.9

Rec

om

men

d c

han

ges

to o

rgan

isat

ion’s

polic

ies

and p

roce

dure

s

2.1

0

Rep

ort

on t

he

org

anis

atio

n’s

polic

ies

and

pro

cedure

s

2.1

1

Provi

de

feed

bac

k on t

he

imple

men

tation o

f th

e org

anis

atio

n’s

polic

ies

and p

roce

dure

s

2.1

2

Provi

de

info

rmat

ion t

o t

hose

that

req

uire

it

pro

mptly

2.1

3

Enco

ura

ge

the

shar

ing o

f in

form

atio

n w

ithin

th

e co

nst

rain

ts o

f co

nfiden

tial

ity

2.1

4

Rec

ord

work

acc

ord

ing t

o o

rgan

isat

ional

pro

cedure

s

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


95

Unit 20: Optimise the Use of Logistics Resources


QCF level: 3

Credit value: 3


Unit summary

This unit is about identifying the appropriate resource and planning how to use it and monitoring its use to improve performance.





AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

96

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to o

ptim

ize

the

use

of

logis

tics

res

ourc

es

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in r

elat

ion t

o o

ptim

isin

g t

he

use

of

logis

tics

res

ourc

es,

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

com

plia

nce

–

role

s, r

esponsi

bili

ties

, in

form

atio

n a

nd

man

agem

ent

syst

ems

–

legis

lation a

nd r

egula

tions

1.2

D

escr

ibe

the

diffe

rent

sourc

es a

nd t

ypes

of

info

rmat

ion r

equired

for

optim

izin

g t

he

use

of

logis

tics

res

ourc

es

1.3

Exp

lain

the

import

ance

of

good

com

munic

atio

n m

ethods

1.4

Exp

lain

the

types

of

reso

urc

e use

d in s

pec

ific

lo

gis

tics

oper

atio

ns

1.5

Exp

lain

the

met

hods

use

d for

optim

izin

g t

he

use

of

logis

tics

res

ourc

es

1.6

Exp

lain

the

fact

ors

that

nee

d t

o b

e ta

ken into

ac

count

when

optim

izin

g t

he

use

of lo

gis

tics

re

sourc

es

1.7

Exp

lain

met

hods

for

impro

ving o

r dev

elopin

g

use

d logis

tics

res

ourc

es

1.8

Id

entify

pro

ble

ms

that

can o

ccur

when

optim

isin

g t

he

use

of

logis

tics

res

ourc

e

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

97

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.9

Exp

lain

appro

priat

e act

ion w

hen

dea

ling w

ith

iden

tified

pro

ble

ms

2

Be

able

to o

ptim

ize

the

use

of

logis

tics

res

ourc

es

2.1

Fo

llow

all

org

anis

atio

nal

polic

ies

and

pro

cedure

s, in r

elat

ion t

o o

ptim

isin

g t

he

use

of lo

gis

tics

res

ourc

es,

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

com

plia

nce

–

role

s, r

esponsi

bili

ties

, in

form

atio

n a

nd

man

agem

ent

syst

ems

–

legis

lation a

nd r

egula

tions

2.2

Id

entify

the

availa

bili

ty a

nd d

eman

d f

or

logis

tics

res

ourc

es in t

he

org

anis

atio

n

2.3

D

eter

min

e th

e le

vel an

d t

ype

of re

sourc

es

use

d f

or

the

logis

tics

oper

atio

n

2.4

U

se logis

tics

res

ourc

es e

ffec

tive

ly a

nd

effici

ently

2.5

Pl

an t

he

use

of

logis

tics

res

ourc

es t

o a

chie

ve

a bal

ance

bet

wee

n u

sage

and p

erfo

rman

ce

2.6

M

onitor

the

use

of lo

gis

tics

res

ourc

es t

o

iden

tity

any

posi

tive

or

neg

ative

eff

ects

on

the

envi

ronm

ent

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

98

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


99

Unit 21: Respond to Problems in Logistics Operations


QCF level: 3

Credit value: 3


Unit summary

This unit is about using previous experience to deal with problems, identifying the most appropriate response and monitoring its effectiveness.





AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

100

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to r

espond t

o

pro

ble

ms

in logis

tics

oper

atio

ns

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in r

elat

ion t

o r

espondin

g t

o

pro

ble

ms

in logis

tics

oper

atio

ns,

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

com

plia

nce

–

role

s, r

esponsi

bili

ties

info

rmat

ion a

nd

man

agem

ent

syst

ems

1.2

Exp

lain

the

import

ance

of

good

com

munic

atio

n m

ethods

1.3

D

escr

ibe

the

diffe

rent

types

of in

form

ation

required

for

resp

ondin

g t

o p

roble

ms

in

logis

tics

oper

atio

ns

1.4

Exp

lain

fact

ors

that

cou

ld lea

d t

o p

roble

ms

in

logis

tics

oper

atio

ns

1.5

Exp

lain

contingen

cy p

lannin

g m

ethods

1.6

Exp

lain

ris

k ass

essm

ent

met

hods

use

d

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

101

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

res

pond t

o p

roble

ms

in

logis

tics

oper

atio

ns

2.1

Fo

llow

all

org

anis

atio

nal

polic

ies

and

pro

cedure

s, in r

elat

ion t

o r

espondin

g t

o

pro

ble

ms

in logis

tics

oper

atio

ns

that

rel

ate

to

:

–

hea

lth,

safe

ty a

nd s

ecurity

–

com

plia

nce

–

role

s, r

esponsi

bili

ties

, in

form

atio

n a

nd

man

agem

ent

syst

ems

2.2

D

evel

op p

roce

dure

s fo

r id

entify

ing p

roble

ms

2.3

Res

pond t

o p

roble

ms

within

logis

tics

oper

atio

ns

2.4

Rev

iew

pro

ble

ms

that

hav

e occ

urr

ed

pre

viousl

y an

d t

he

fact

ors

that

led

to t

hem

2.5

Ass

ess

the

impac

t of

pre

vious

pro

ble

ms

on

the

logis

tics

oper

atio

n

2.6

Pl

an t

he

activi

ties

and r

esourc

es t

hat

are

re

quired

to r

espond t

o a

part

icula

r pro

ble

m

2.7

Im

ple

men

t th

e pla

n in r

esponse

to a

par

ticu

lar

pro

ble

m

2.8

O

bta

in fee

dbac

k on t

he

pla

n

2.9

D

evel

op c

ontingen

cy p

lans

2.1

0

Imple

men

t co

ntingen

cy p

lans

2.1

1

Obta

in fee

dbac

k fr

om

oth

ers

on t

he

use

of

contingen

cy p

lans

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

102

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

2

Rev

iew

the

effe

ctiv

enes

s of th

e pla

ns

2.1

3

Rec

ord

work

acc

ord

ing t

o o

rgan

isat

ional

pro

cedure

s

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


103

Unit 22: Improve Performance in Logistics Operations

Unit reference number: H/601/7600

QCF level: 3

Credit value: 4


Unit summary

This unit is about identifying areas of the operation which can be improved. It deals with consulting colleagues to identify problems and the impact of improvements, and how to evaluate the effect improvements have on the operation.





AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

104

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to im

pro

ve

per

form

ance

in logis

tics

oper

atio

ns

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in r

elat

ion t

o im

pro

ving

per

form

ance

in logis

tics

oper

atio

ns,

that

rela

te t

o:

–

hea

lth,

safe

ty a

nd s

ecurity

–

com

plia

nce

–

role

s, r

esponsi

bili

ties

, in

form

atio

n a

nd

man

agem

ent

syst

ems

1.2

D

escr

ibe

the

diffe

rent

sourc

es a

nd t

ypes

of

info

rmat

ion r

equired

for

impro

ving

per

form

ance

in logis

tics

oper

atio

ns

1.3

Exp

lain

im

pro

vem

ents

met

hods

that

are

use

d

in t

he

org

anis

atio

n a

nd indust

ry

1.4

Exp

lain

met

hods

use

d for

eval

uat

ing

impro

vem

ent

met

hods

1.5

Id

entify

pro

ble

ms

that

can o

ccur

when

im

pro

ving p

erfo

rman

ce in logis

tics

oper

atio

ns

1.6

Exp

lain

appro

priat

e act

ion w

hen

dea

ling w

ith

iden

tified

pro

ble

ms

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

105

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to im

pro

ve p

erfo

rman

ce

in logis

tics

oper

ations

2.1

Fo

llow

all

org

anis

atio

nal

polic

ies

and

pro

cedure

s, in r

elat

ion t

o im

pro

ving

per

form

ance

in logis

tics

oper

atio

ns,

that

rela

te t

o:

–

hea

lth,

safe

ty a

nd s

ecurity

–

com

plia

nce

–

role

s, r

esponsi

bili

ties

, in

form

atio

n a

nd

man

agem

ent

syst

ems

2.2

Ass

ess

an a

rea

for

impro

vem

ent

2.3

Ass

ess

impro

vem

ent

met

hods

appro

priat

e fo

r th

e lo

gis

tics

oper

atio

n

2.4

Rec

om

men

d s

uitab

le m

ethods

for

impro

ving

per

form

ance

2.5

D

evel

op s

ucc

ess

criter

ia t

o b

e use

d t

o

eval

uat

e applic

atio

n o

f th

e im

pro

vem

ent

met

hods

2.6

Im

ple

men

t th

e im

pro

vem

ent

met

hods

2.7

M

onitor

the

applic

ation o

f th

e im

pro

vem

ent

met

hods

2.8

Eva

luat

e th

e ap

plic

ation o

f th

e im

pro

vem

ent

met

hods

2.9

Rec

ord

work

acc

ord

ing t

o o

rgan

isat

ional

pro

cedure

s

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

106

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


107

Unit 23: Minimise the Environmental Impact of Logistics Operations


QCF level: 3

Credit value: 3


Unit summary

This unit is about monitoring the environmental impact of the operation and identifying ways of reducing that impact. It deals with how energy and materials are used and identifying ways of using them more effectively.





AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

108

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to m

inim

ise

the

envi

ronm

enta

l im

pact

of lo

gis

tics

oper

atio

ns

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in r

elat

ion t

o m

inim

isin

g t

he

envi

ronm

enta

l im

pact

of lo

gis

tics

oper

atio

ns,

th

at r

elat

e to

:

–

hea

lth,

safe

ty a

nd s

ecurity

–

com

plia

nce

–

role

s, r

esponsi

bili

ties

, in

form

atio

n a

nd

man

agem

ent

syst

ems

–

envi

ronm

enta

l pro

tect

ion

–

syst

ems

to a

sses

s en

viro

nm

enta

l im

pac

t

–

recy

clin

g a

nd d

isposa

l of

mate

rial

s

1.2

D

escr

ibe

the

diffe

rent

sourc

es a

nd t

ypes

of

info

rmat

ion r

equired

for

impro

ving

per

form

ance

in logis

tics

oper

atio

ns

1.3

Exp

lain

envi

ronm

enta

l is

sues

affec

ting t

he

logis

tics

sec

tor

1.4

Id

entify

way

s to

red

uce

the

effe

cts

on t

he

envi

ronm

ent

1.5

Id

entify

way

s to

use

ener

gy

and m

ater

ials

m

ore

effec

tive

ly a

nd e

ffic

iently

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

109

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to m

inim

ise

the

envi

ronm

enta

l im

pact

of lo

gis

tics

oper

atio

ns

2.1

Fo

llow

all

org

anis

atio

nal

polic

ies

and

pro

cedure

s, in r

elat

ion t

o m

inim

isin

g t

he

envi

ronm

enta

l im

pact

of lo

gis

tics

oper

atio

ns,

th

at r

elat

e to

:

–

hea

lth,

safe

ty a

nd s

ecurity

–

com

plia

nce

–

role

s, r

esponsi

bili

ties

, in

form

atio

n a

nd

man

agem

ent

syst

ems

–

envi

ronm

enta

l pro

tect

ion

–

syst

ems

to a

sses

s en

viro

nm

enta

l im

pac

t

–

recy

clin

g a

nd d

isposa

l of

mate

rial

s

2.2

Im

ple

men

t th

e org

anis

atio

n’s

envi

ronm

enta

l polic

y

2.3

M

onitor

the

use

of en

ergy

and m

ater

ials

to

del

iver

logis

tics

oper

ations

2.4

Ass

ess

the

envi

ronm

enta

l ri

sks

of

spec

ific

lo

gis

tics

oper

atio

ns

bef

ore

im

ple

men

tation

2.5

Rep

ort

on t

he

effe

cts

of

logis

tics

oper

atio

ns

on t

he

envi

ronm

ent

2.6

Ensu

re t

hat

surp

lus

mat

eria

ls a

re d

ispose

d o

f or

recy

cled

corr

ectly

2.7

Brief

vis

itors

and s

ub-c

ontr

acto

rs o

f en

viro

nm

enta

l re

sponsi

bili

ties

acc

ord

ing t

o

org

anis

atio

nal

polic

es

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

110

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.8

Rec

om

men

d w

ays

to m

inim

ise

the

envi

ronm

enta

l im

pact

of lo

gis

tics

oper

atio

ns

2.9

Rec

ord

work

acc

ord

ing t

o o

rgan

isat

ional

pro

cedure

s

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


111

Unit 24: Release Vehicles for Daily Tasks


QCF level: 2

Credit value: 2


Unit summary

This unit is about releasing vehicles for daily tasks. It involves checking that all pre-journey routines have been completed and that an appropriate driver has been allocated.

This unit is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight.




AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

112

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to r

elea

se v

ehic

les

for

dai

ly t

ask

s 1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in r

elat

ion t

o r

elea

sing

vehic

les

for

dai

ly t

asks

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

legal

req

uirem

ents

–

envi

ronm

enta

l fa

ctors

–

docu

men

tation s

yste

ms

–

drive

r hours

and lic

ensi

ng r

equirem

ents

–

vehic

le o

per

ators

lic

ensi

ng r

equirem

ents

–

route

, des

tinat

ion,

del

iver

y an

d c

olle

ctio

n

sched

ule

s

1.2

Exp

lain

diffe

rent

modes

of

tran

sport

that

can

be

use

d

1.3

Exp

lain

the

types

of

load

and c

har

acte

rist

ics

of th

e co

nsi

gnm

ent

to b

e m

ove

d

1.4

Exp

lain

the

types

of ve

hic

les

and s

pec

ialis

t eq

uip

men

t th

at

can b

e use

d t

o m

ove

the

load

s

1.5

Exp

lain

the

skill

s an

d q

ual

ific

atio

ns

required

of drive

r per

sonnel

1.6

Id

entify

pro

ble

ms

that

can o

ccur

when

re

leasi

ng v

ehic

les

for

dai

ly t

ask

s

1.7

Exp

lain

the

appro

priat

e act

ion t

o t

ake

, in

ord

er t

o d

eal w

ith iden

tified

pro

ble

ms

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

113

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to r

elea

se v

ehic

les

for

dai

ly t

ask

s 2.1

Fo

llow

all

org

anis

atio

nal

polic

ies

and

pro

cedure

s in

rel

atio

n t

o r

elea

sing t

he

vehic

les

for

dai

ly t

asks

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

legal

req

uirem

ents

–

envi

ronm

enta

l fa

ctors

–

docu

men

tation s

yste

ms

–

drive

r hours

and lic

ensi

ng r

equirem

ents

–

vehic

le o

per

ators

lic

ensi

ng r

equirem

ents

–

route

, des

tinat

ion,

del

iver

y an

d c

olle

ctio

n

sched

ule

s

2.2

O

bta

in d

etai

ls o

f th

e lo

ads

to b

e del

iver

ed

2.3

Confirm

the

routing a

nd s

ched

ulin

g

info

rmat

ion for

tran

sport

ing t

he

load

s

2.4

Sel

ect

the

drive

r, v

ehic

le a

nd a

ny

equip

men

t to

be

use

d for

tran

sport

ing t

he

load

2.5

M

ainta

in r

ecord

s of th

e drive

r, v

ehic

le a

nd

any

equip

men

t use

d

2.6

Com

munic

ate

effe

ctiv

ely

2.7

Auth

ori

se t

he

use

of re

sourc

es

2.8

Is

sue

consi

gnm

ent

docu

men

ts o

r pro

of

of

del

iver

y note

s

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

114

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


115

Unit 25: Apply Technology in Logistics Operations

Unit reference number: A/601/7599

QCF level: 3

Credit value: 4


Unit summary

This unit is about using technology that is effective and efficient, checking that colleagues know how to use technology and identifying possible improvements.





AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

116

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to a

pply

tec

hnolo

gy

in

logis

tics

oper

atio

ns

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in r

elat

ion t

o a

pply

ing

tech

nolo

gy

in logis

tics

oper

atio

ns,

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

com

plia

nce

–

role

s, r

esponsi

bili

ties

info

rmat

ion a

nd

man

agem

ent

syst

ems

1.2

Exp

lain

the

import

ance

of

good

com

munic

atio

n m

ethods

1.3

D

escr

ibe

the

diffe

rent

sourc

es a

nd t

ypes

of

info

rmat

ion r

equired

for

apply

ing t

echnolo

gy

in logis

tics

oper

ations

1.4

Exp

lain

the

reso

urc

es a

nd s

yste

ms

that

can

be

applie

d in logis

tics

oper

ations

1.5

Exp

lain

the

late

st t

echnolo

gic

al a

dva

nce

s th

at

may

be

applie

d in logis

tics

oper

atio

ns

1.6

Exp

lain

the

impac

t of new

tec

hnolo

gy

in t

he

logis

tics

oper

atio

n

1.7

Id

entify

pro

ble

ms

that

can o

ccur

when

ap

ply

ing t

echnolo

gy

in logis

tics

oper

ations

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

117

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to a

pply

tec

hnolo

gy

in

logis

tics

oper

atio

ns

2.1

Fo

llow

all

org

anis

atio

nal

polic

ies

and

pro

cedure

s, in r

elat

ion t

o a

pply

ing

tech

nolo

gy

in logis

tics

oper

atio

ns,

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

com

plia

nce

–

role

s, r

esponsi

bili

ties

, in

form

atio

n a

nd

man

agem

ent

syst

ems

2.2

Chec

k th

at t

he

tech

nolo

gy

is a

pplie

d

2.3

Chec

k th

at m

ainte

nance

sch

edule

s ar

e under

take

n

2.4

Chec

k th

at c

olle

agues

usi

ng t

he

tech

nolo

gy

can o

per

ate

it c

om

pet

ently

2.5

M

onitor

colle

agues

in t

he

safe

use

of th

e te

chnolo

gy

2.6

Id

entify

colle

agues

tra

inin

g n

eeds

2.7

Res

pond t

o t

rain

ing n

eeds

2.8

Rep

ort

on h

ow

the

tech

nolo

gy

has

im

pro

ved

logis

tics

oper

atio

ns

2.9

M

ake

reco

mm

endat

ions

for

furt

her

im

pro

vem

ent

to logis

tics

oper

ations

2.1

0

Ove

rcom

e an

y fa

ilure

s in

the

tech

nolo

gy

2.1

1

Rec

ord

work

acc

ord

ing t

o o

rgan

isat

ional

pro

cedure

s

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

118

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


119

Unit 26: Monitor Vehicle Movements


QCF level: 2

Credit value: 2


Unit summary

This unit is about monitoring vehicle movements. It involves reacting to any changes impacting on routing or scheduling of the vehicle or road. It deals with informing relevant personnel of changes and maintaining records.





AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

120

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to m

onitor

vehic

le

move

men

ts

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in r

elat

ion t

o m

onitoring

vehic

le m

ove

men

ts,

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

envi

ronm

enta

l fa

ctors

–

legal

req

uirem

ents

–

oper

atin

g r

equirem

ents

–

monitoring r

equirem

ents

–

drive

r hours

and lic

ensi

ng r

equirem

ents

–

vehic

le o

per

ators

lic

ensi

ng r

equirem

ents

–

route

, des

tinat

ion,

del

iver

y an

d c

olle

ctio

n

sched

ule

s

1.2

Exp

lain

the

follo

win

g:

–

sourc

es o

f in

form

atio

n

–

met

hods

and e

quip

men

t use

d f

or

monitoring t

he

pro

gre

ss o

f ve

hic

les

and

load

s

–

limitat

ions

of ro

ute

s, v

ehic

les,

equip

men

t an

d d

rive

rs

–

envi

ronm

enta

l, e

conom

y and e

ffic

iency

is

sues

rel

ating t

o t

he

vehic

le a

nd load

1.3

Id

entify

pro

ble

ms

that

can o

ccur

when

m

onitoring v

ehic

le m

ove

men

t

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

121

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.4

Exp

lain

the

appro

priat

e act

ion t

o t

ake

in

ord

er t

o d

eal w

ith iden

tified

pro

ble

ms

2

Be

able

to m

onitor

vehic

le

move

men

ts

2.1

Fo

llow

all

org

anis

atio

nal

polic

ies

and

pro

cedure

s, in r

elat

ion t

o m

onitoring v

ehic

le

move

men

ts,

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

envi

ronm

enta

l fa

ctors

–

legal

req

uirem

ents

–

oper

atin

g r

equirem

ents

–

monitoring r

equirem

ents

–

drive

r hours

and lic

ensi

ng r

equirem

ents

–

vehic

le o

per

ators

lic

ensi

ng r

equirem

ents

–

route

, des

tinat

ion,

del

iver

y an

d c

olle

ctio

n

sched

ule

s

2.2

Confirm

the

routing a

nd s

ched

ulin

g

info

rmat

ion for

the

vehic

les

and loads

2.3

D

emonst

rate

how

to t

ake

act

ion t

o m

odify

routing a

nd s

ched

ulin

g o

f ve

hic

les

and loads

in r

esponse

to c

han

ges

in c

ust

om

er

requirem

ents

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

122

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.4

D

emonst

rate

how

to info

rm:

–

rele

vant

per

sonnel

of ch

anges

to t

he

routing a

nd s

ched

ulin

g o

f ve

hic

les

and

load

s

–

cust

om

ers

about

changes

to t

he

routing

and s

ched

ulin

g o

f ve

hic

les

and load

s

2.5

D

emonst

rate

how

to t

ake

act

ion in r

esponse

to

:

–

pro

ble

ms

report

ed b

y drive

rs in r

elat

ion t

o

bre

akdow

ns

or

traffic

–

emer

gen

cies

or

colli

sions

in r

elation t

o t

he

vehic

le a

nd load

2.6

M

onitor

the

pro

gre

ss o

f ve

hic

les

and loads

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


123

Unit 27: Manage the Traffic Office

Unit reference number: A/601/7182

QCF level: 3

Credit value: 4


Unit summary

This unit is about managing the traffic office. It deals with recording feedback, communicating it to relevant people and advising them of likely outcomes. It involves evaluating performance, effectiveness and efficiency to identify trends.

This unit is relevant to those managing or supervising staff engaged in road transport operations. This could relate to warehousing and storage, transport or freight forwarding.




AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

124

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to m

anag

e th

e tr

affic

offic

e 1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in r

elat

ion t

o m

anag

ing t

he

traf

fic

off

ice,

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

envi

ronm

enta

l fa

ctors

–

legal

req

uirem

ents

–

oper

atin

g r

equirem

ents

–

route

, des

tinat

ion,

del

iver

y an

d c

olle

ctio

n

sched

ule

s

–

revi

ew s

yste

ms

1.2

Exp

lain

the

follo

win

g:

–

the

type

of lo

ad a

nd c

har

acte

rist

ics

of th

e co

nsi

gnm

ent

bei

ng m

ove

d

–

diffe

rent

modes

of tr

ansp

ort

–

types

of

vehic

les

and e

quip

men

t th

at c

an

be

use

d f

or

carr

ying d

iffe

rent

load

s

–

sourc

es o

f fe

edback

info

rmation

1.3

Exp

lain

how

to m

anage

colle

agues

within

the

oper

atio

n

1.4

Id

entify

pro

ble

ms

that

can o

ccur

when

m

anag

ing t

he

traf

fic

offic

e

1.5

Exp

lain

the

appro

priat

e act

ion t

ake,

to in

ord

er t

o d

eal w

ith iden

tified

pro

ble

ms

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

125

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to m

anag

e th

e tr

affic

offic

e 2.1

Fo

llow

all

org

anis

atio

nal

polic

ies

and

pro

cedure

s, in r

elat

ion t

o m

anag

ing t

he

traf

fic

off

ice,

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

per

sonal

pro

tect

ive

equip

men

t

–

legal

req

uirem

ents

–

oper

atin

g r

equirem

ents

–

route

, des

tinat

ion,

del

iver

y an

d c

olle

ctio

n

sched

ule

s

–

revi

ew s

yste

ms

2.2

M

anag

e co

lleag

ues

to p

lan t

he

tran

sport

atio

n

of lo

ads

2.3

M

onitor

the

use

of re

sourc

es

2.4

Support

colle

agues

dec

isio

ns

wher

e pro

ble

ms

aris

e

2.5

Advi

se c

ust

om

ers

and r

elev

ant

per

sonnel

of

any

chan

ges

in t

he

reso

urc

es a

lloca

ted o

r th

e del

iver

y sc

hed

ule

s

2.6

M

ainta

in r

ecord

s m

aki

ng a

ny

chan

ges

acc

ord

ing t

o o

per

ational pro

cedure

s

2.7

Eva

luat

e fe

edbac

k obta

ined

on t

he

use

of

reso

urc

es

2.8

Rev

iew

act

ual

per

form

ance

again

st t

he

oper

atio

nal pla

n

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

126

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.9

Eva

luat

e th

e ef

fect

iven

ess

and e

ffic

iency

of

com

ple

ted o

per

atio

ns

2.1

0

Form

ula

te a

n a

ctio

n p

lan b

ase

d o

n p

atte

rns

or

tren

ds

in a

ctual per

form

ance

in o

rder

to

impro

ve p

erfo

rman

ce

2.1

1

Propose

am

endm

ents

to o

per

atio

nal

and

org

anis

atio

nal

pro

cedure

s

2.1

2

Com

munic

ate

effe

ctiv

ely

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


127

Unit 28: Principles of Food Safety Supervision in Logistics


QCF level: 3

Credit value: 3


Unit summary

This unit is about the supervision of food safety and hygiene within logistics operations. It covers how supervisors can ensure compliance with food safety legislation, the application and monitoring of procedures and standards of personal hygiene.

This unit is relevant to all those who supervise food safety in logistics operations.




AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

128

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d h

ow

super

viso

rs c

an

ensu

re c

om

plia

nce

with f

ood

safe

ty leg

isla

tion

1.1

Sum

mar

ise

the

import

ance

of fo

od s

afet

y m

anag

emen

t pro

cedure

s

1.2

Exp

lain

the

resp

onsi

bili

ties

of em

plo

yers

in

resp

ect

of

food s

afe

ty leg

isla

tion a

nd

pro

cedure

s to

ensu

re c

om

plia

nce

1.3

Exp

lain

the

resp

onsi

bili

ties

of em

plo

yees

in

resp

ect

of

food s

afe

ty leg

isla

tion a

nd

pro

cedure

s to

ensu

re c

om

plia

nce

1.4

Exp

lain

how

food s

afet

y le

gis

lation is

enfo

rced

1.5

Sta

te w

her

e so

urc

es o

f in

form

atio

n o

n food

safe

ty leg

isla

tion c

an b

e fo

und

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

129

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Under

stan

d h

ow

to a

pply

pro

cedure

s to

mai

nta

in t

he

safe

ty o

f fo

od

2.1

D

escr

ibe

met

hods

and p

roce

dure

s fo

r co

ntr

olli

ng food s

afet

y to

incl

ude

critic

al

contr

ol poin

ts,

critic

al lim

its

and c

orr

ective

ac

tions

2.2

Ju

stify

the

import

ance

of

hig

h s

tandar

ds

of

per

sonal

hyg

iene

2.3

Exp

lain

pro

cedure

s fo

r cl

eanin

g a

nd

dis

infe

ctio

n

2.4

D

escr

ibe

the

import

ance

of an

d m

ethods

for

pes

t co

ntr

ol

2.5

Exp

lain

the

import

ance

of

tem

per

ature

co

ntr

ol

2.6

D

escr

ibe

the

met

hods

use

d t

o c

ontr

ol

tem

per

ature

3

Under

stan

d h

ow

to m

onitor

pro

cedure

s to

mai

nta

in t

he

safe

ty o

f fo

od

3.1

D

escr

ibe

the

conse

quen

ces

for

food s

afet

y fr

om

mic

robia

l, c

hem

ical

, phys

ical

and

alle

rgen

ic h

azar

ds

3.2

Sta

te t

he

import

ance

of m

onitoring a

nd

reco

rdin

g c

ritica

l co

ntr

ol poin

ts

3.3

Sta

te t

he

import

ance

of m

easu

ring a

gain

st

critic

al lim

its

3.4

D

escr

ibe

how

to m

onitor

and r

ecord

sta

ff

activi

ties

in o

rder

to m

ainta

in food s

afet

y

3.5

D

escr

ibe

the

corr

ective

act

ions

to b

e ta

ken in

the

even

t of

critic

al lim

its

bei

ng m

et o

r ex

ceed

ed

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

130

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4

Under

stan

d t

he

role

of th

e su

per

viso

r in

sta

ff t

rain

ing

4.1

Exp

lain

the

super

viso

r’s

role

in c

ontinual

ly

revi

ewin

g a

nd im

pro

ving t

he

org

anis

atio

n’s

fo

od s

afe

ty p

roce

dure

s

4.2

Exp

lain

the

requirem

ents

for

induct

ion a

nd

on-g

oin

g t

rain

ing o

f st

aff

in f

ood s

afe

ty

4.3

Exp

lain

how

to c

om

munic

ate

man

agem

ent

pro

cedure

s fo

r fo

od s

afet

y ef

fect

ivel

y to

co

lleag

ues

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


131

Further information

Our customer service numbers are:

BTEC and NVQ 0844 576 0026

GCSE 0844 576 0027

GCE 0844 576 0025

The Diploma 0844 576 0028

DiDA and other qualifications 0844 576 0031

Calls may be recorded for training purposes.

Useful publications

Related information and publications include:

Centre Handbook for Edexcel QCF NVQs and Competence-based Qualifications published annually

functional skills publications – specifications, tutor support materials and question papers

Regulatory Arrangements for the Qualification and Credit Framework (published by Ofqual, August 2008)

the current Edexcel publications catalogue and update catalogue.

Edexcel publications concerning the Quality Assurance System and the internal and standards verification of vocationally related programmes can be found on the Edexcel website.

NB: Some of our publications are priced. There is also a charge for postage and packing. Please check the cost when you order.

How to obtain National Occupational Standards

To obtain the National Occupational Standards please go to www.ukstandards.org.uk.


132

Professional development and training

Edexcel supports UK and international customers with training related to NVQ and BTEC qualifications. This support is available through a choice of training options offered in our published training directory or through customised training at your centre.

The support we offer focuses on a range of issues including:

planning for the delivery of a new programme

planning for assessment and grading

developing effective assignments

building your team and teamwork skills

developing student-centred learning and teaching approaches

building functional skills into your programme

building effective and efficient quality assurance systems.

The national programme of training we offer can be viewed on our website (www.edexcel.com/training). You can request customised training through the website or by contacting one of our advisers in the Training from Edexcel team via Customer Services to discuss your training needs.

The training we provide:

is active

is designed to be supportive and thought provoking

builds on best practice

may be suitable for those seeking evidence for their continuing professional development.

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

133

Annex

e A

: Pro

gres

sion

pat

hw

ays

The

Edex

cel qual

ific

atio

n f

ram

ewor

k fo

r th

e w

areh

ousi

ng

and s

tora

ge s

ecto

r

Level

Gen

era

l q

uali

fica

tio

ns

Dip

lom

as

BTE

C v

oca

tio

nall

y-

rela

ted

q

uali

fica

tio

ns

BTEC

sp

eci

ali

st

qu

alifi

cati

on

/

pro

fess

ion

al

NV

Q/

com

pete

nce

5

Edex

cel Le

vel 5

Dip

lom

a in

M

anag

emen

t (Q

CF)

Edex

cel Le

vel 5 N

VQ

in

Supply

Chai

n

Man

agem

ent

4

Edex

cel Le

vel 4 N

VQ

in

Supply

Chai

n

Man

agem

ent

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

134

Level

Gen

era

l q

uali

fica

tio

ns

Dip

lom

as

BTE

C v

oca

tio

nall

y-

rela

ted

q

uali

fica

tio

ns

BTEC

sp

eci

ali

st

qu

alifi

cati

on

/

pro

fess

ion

al

NV

Q/

com

pete

nce

3

Edex

cel BTEC L

evel

3

Aw

ard/C

ertifica

te in

Man

agem

ent

(QC

F)

Edex

cel Le

vel 3

Cer

tifica

te in L

ogis

tics

O

per

atio

ns

(QCF)

Edex

cel Le

vel 3

Dip

lom

a in

W

areh

ousi

ng a

nd

Sto

rage

(QCF)

Edex

cel Le

vel 3

Dip

lom

a in

Drivi

ng

Goods

Veh

icle

s (Q

CF)

Edex

cel Le

vel 3

Cer

tifica

te in T

raffic

O

ffic

e (Q

CF)

Edex

cel Le

vel 3

Dip

lom

a in

Com

mer

cial

Movi

ng

(QCF)

Edex

cel Le

vel 3 N

VQ

in

Supply

Chai

n

Man

agem

ent

AP031454 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

in W

areh

ousi

ng a

nd S

tora

ge

(QCF)

–

Issu

e 3 –

May

2012 ©

Pea

rson E

duca

tion L

imited

2012

135

Level

Gen

era

l q

uali

fica

tio

ns

Dip

lom

as

BTE

C v

oca

tio

nall

y-

rela

ted

q

uali

fica

tio

ns

BTEC

sp

eci

ali

st

qu

alifi

cati

on

/

pro

fess

ion

al

NV

Q/

com

pete

nce

2

Edex

cel BTEC L

evel

2

Cer

tifica

te in

War

ehousi

ng a

nd

Sto

rage

Prin

ciple

s (Q

CF)

Edex

cel BTEC L

evel

2

Aw

ard,

Cer

tifica

te in

Tea

m L

eadin

g (

QCF)

Edex

cel Le

vel 2

Cer

tifica

te in

War

ehousi

ng a

nd

Sto

rage

(QCF)

Edex

cel Le

vel 2

Cer

tifica

te in D

rivi

ng

Goods

Veh

icle

s (Q

CF)

Edex

cel Le

vel 2

Cer

tifica

te in T

raffic

O

ffic

e (Q

CF)

Edex

cel Le

vel 2

Cer

tifica

te in

Inte

rnat

ional

Tra

de

and L

ogis

tics

(Q

CF)

Edex

cel Le

vel 2

Cer

tifica

te in

Com

mer

cial

Movi

ng

(QCF)

Edex

cel Le

vel 2 N

VQ

in

Supply

Chai

n

Man

agem

ent

1

Edex

cel Le

vel 1 A

war

d

in C

om

mer

cial

Movi

ng

(QCF)

En

try


136


137

Annexe B: Quality assurance

Key principles of quality assurance

A centre delivering Edexcel qualifications must be an Edexcel recognised centre and must have approval for qualifications that it is offering.

The centre agrees, as part of gaining recognition, to abide by specific terms and conditions relating to the effective delivery and quality assurance of assessment. The centre must abide by these conditions throughout the period of delivery.

Edexcel makes available to approved centres a range of materials and opportunities to exemplify the processes required for effective assessment and provide examples of effective standards. Approved centres must use the guidance on assessment to ensure that staff who are delivering Edexcel qualifications are applying consistent standards.

An approved centre must follow agreed protocols for: standardisation of assessors; planning, monitoring and recording of assessment processes; internal verification and recording of internal verification processes and dealing with special circumstances, appeals and malpractice.

Quality assurance processes

The approach to quality assured assessment is made through a partnership between a recognised centre and Edexcel. Edexcel is committed to ensuring that it follows best practice and employs appropriate technology to support quality assurance processes where practicable. The specific arrangements for working with centres will vary. Edexcel seeks to ensure that the quality-assurance processes it uses do not inflict undue bureaucratic processes on centres, and works to support them in providing robust quality-assurance processes.

The learning outcomes and assessment criteria in each unit within this specification set out the standard to be achieved by each learner in order to gain each qualification. Edexcel operates a quality-assurance process, designed to ensure that these standards are maintained by all assessors and verifiers.

For the purposes of quality assurance, all individual qualifications and units are considered as a whole. Centres offering these qualifications must be committed to ensuring the quality of the units and qualifications they offer, through effective standardisation of assessors and internal verification of assessor decisions. Centre quality assurance and assessment processes are monitored by Edexcel.


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The Edexcel quality-assurance processes will involve:

gaining centre recognition and qualification approval if a centre is not currently approved to offer Edexcel qualifications

annual visits to centres by Edexcel for quality review and development of overarching processes and quality standards. Quality review and development visits will be conducted by an Edexcel quality development reviewer

annual visits by occupationally competent and qualified Edexcel Standards Verifiers for sampling of internal verification and assessor decisions for the occupational sector

the provision of support, advice and guidance towards the achievement of National Occupational Standards.

Centres are required to declare their commitment to ensuring quality and appropriate opportunities for learners that lead to valid and accurate assessment outcomes. In addition, centres will commit to undertaking defined training and online standardisation activities.


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Annexe C: Centre certification and registration

Edexcel Standards Verifiers will provide support, advice and guidance to centres to achieve Direct Claims Status (DCS). Edexcel will maintain the integrity of Edexcel QCF NVQs through ensuring that the awarding of these qualifications is secure. Where there are quality issues identified in the delivery of programmes, Edexcel will exercise the right to:

direct centres to take action

limit or suspend certification

suspend registration.

The approach of Edexcel in such circumstances is to work with the centre to overcome the problems identified. If additional training is required, Edexcel will aim to secure the appropriate expertise to provide this.

What are the access arrangements and special considerations for the qualifications in this specification?

Centres are required to recruit learners to Edexcel qualifications with integrity.

Appropriate steps should be taken to assess each applicant’s potential and a professional judgement should be made about their ability to successfully complete the programme of study and achieve the qualification. This assessment will need to take account of the support available to the learner within the centre during their programme of study and any specific support that might be necessary to allow the learner to access the assessment for the qualification. Centres should consult Edexcel’s policy on learners with particular requirements.

Edexcel’s policy on access arrangements and special considerations for Edexcel qualifications aims to enhance access to the qualifications for learners with disabilities and other difficulties (as defined by the Equality Act 2010) without compromising the assessment of skills, knowledge, understanding or competence. Please refer to Access Arrangements and Special Considerations for BTEC and Edexcel NVQ Qualifications for further details. www.edexcel.com.


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Annexe D: Skills for Logistics Assessment Guidance for qualifications on the QCF

Skills for Logistics

Assessment Guidance for the Qualifications and Credit Framework

March 2011


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Assessment Guidance for the Qualifications and Credit Framework

1. Introduction

This document is for those Awarding Organisations that intend to offer QCF qualifications based on Skills for Logistics National Occupational Standards. It is a tool that can be used in conjunction with any unit whose purpose is to confirm occupational competence. Such units are designed and informed by the views of logistics employers to meet the needs of the UK economy. They are designed to prepare candidates for further learning or training, or update their existing knowledge and skills, or their continuing professional development. Skills for Logistics aim to develop and implement combined units of assessment, based on relevant National Occupational Standards (NOS), which are fit for purpose and maintain quality assured approaches to assessment and verification

This guidance for assessment should be used by Awarding Organisations to ensure that ‘competence’ units are assessed in accordance with the needs of employers and stakeholders in the sector. The intention of this guidance is to minimise bureaucracy whilst maintaining integrity and quality assurance of assessment and verification of achievement.

This document applies to all qualifications in the Qualifications Credit Framework (QCF) from the 1st October 2010 and that fall within the Skills for Logistics sector. It replaces any other assessment strategies and guidance currently in use.

QCF qualifications are not currently used as a ‘Licence to Practice’ in the Logistics Sector, they are however recognised and supported by employers and stakeholders in the sector.

2. Definitions

Certain terms used in this document have particular meanings and that should be taken in context within the assessment guidance:

to assess: to evaluate in a detailed and analytical way.*

to verify: to demonstrate that something is true, accurate or justified*

competence: the proven/demonstrated and individual –capacity to use know-how, skills, knowledge in order to meet usual and –changing occupational requirements.*

*reference Oxford English Dictionary

Skills for Logistics consider the combination of skills and knowledge to be fundamental to the furthering of the skills agenda as outlined in the White Paper; ‘Skills for Growth – the national skills strategy’ BIS November 2009.

Competence for a particular job role is likely to include the generic skills required for that occupation, specialised skills for a particular supply chain and employability skills such as team working, creative thinking, communication and customer care. The inclusion of such skills in a


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qualification creates a more holistic approach to developing the skills required for the needs of the UK economy.

3. External Quality Control

External quality control is achieved through rigorous monitoring and standardisation of assessment decisions; Awarding Organisations achieve this by operating within their existing systems for quality monitoring, risk assessment, and management of their approved centres following guidance issued by the Regulatory Authorities.

4. Additional Assessment Needs

QCF units that are used to assess competence within the QCF need to be assessed and quality assured in accordance with the following additional requirements:

1 When QCF units are used to assess competence, Awarding Organisations (AO’s) are required to make sure their recognised assessment centres assess learners according to the NOS issued by the SSC for learning and development.

2 Learners should be enabled to complete, wherever possible, real work activities that provide both evidence of underpinning knowledge and evidence of competence to demonstrate they have met the learning outcomes and assessment criteria of the QCF unit and that they are competent in relation to the NOS

3 When a Learner is unable to complete real work activities simulation is permitted, circumstances in which simulation may take place are:

– a learner is required to complete a work activity that does not occur on a regular basis and therefore opportunities to complete a particular work activity do not easily arise,

– a learner is required to respond to a situation that rarely occurs, such as responding to an emergency situation,

– the safety of the learner and/or resources would be put at risk

4 When simulation is used, those who assess the learner should be confident that the simulation replicates the workplace to such an extent that learner’s will be able to fully transfer their occupational competence to the workplace and real situations.

5 Assessors must be occupationally competent in the occupational area they are assessing where they have sufficient and relevant technical/occupational competence in the unit, at or above the level of the unit being assessed

6 Assessors and Internal Verifiers must hold or be working towards the appropriate regulatory body approved qualifications for assessment and internal verification, such as those developed by Lifelong Learning UK.

7 Assessors must be fully conversant with the units against which the assessments and verifications are to be undertaken


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8 Assessors must carry out assessment according to the relevant Learning and Development National Occupational Standards (approved January 2010)*

9 All assessment decisions made by those working towards a relevant assessor qualification must be verified by a qualified Teacher/Trainer, Assessor or an Assessor recognised by the Awarding Organisation as appropriate

10 Trainee Assessors should have a plan, which is overseen by the relevant assessment centre, to achieve the relevant assessor qualification within an agreed timescale

*these can be found on the National Occupational Standards Directory: www.ukstandards.org.uk

5. Quality Assurance Requirements

This section summarises the quality assurance requirements that apply to QCF units and qualifications used to demonstrate competence. Awarding Organisations should ensure that recognised assessment centres are familiar with these requirements.

1 QCF units that are used to assess competence must be verified:

– internally by an Internal Verifier who is accountable to the assessment centre

– externally by an External Verifier who is accountable to the Awarding Organisation

2 Internal Verifiers must:

– hold or be working towards a suitable Internal Verifier qualification such as one based on LLUK standards

– have sufficient and relevant technical/occupational familiarity with the units that are verified

– be fully conversant with the standards and assessment criteria in the units to be assessed

– understand the Awarding Organisation’s quality assurance systems and requirements for this qualification

3 Trainee Internal Verifiers must have: a plan that is overseen by the recognised assessment centre, to achieve an appropriate Internal Verifier qualification within an agreed timescale

http://www.ukstandards.org.uk/�


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4 External Verifiers must: hold or be working towards a suitable External Verifier qualification such as one based on LLUK standards

– have sufficient and relevant technical/occupational familiarity with the units that are externally verified

– be fully conversant with the standards and assessment criteria in the units to be assessed

– understand the Awarding Organisation’s quality assurance systems and requirements for this qualification

5 Trainee External Verifiers should have: a plan that is overseen by the recognised assessment centre, to achieve an appropriate External Verifier qualification within an agreed timescale

6 Skills for Logistics recognise that employers in the sector provide in-house training, development and assessment processes that can meet the standards set for Assessors and Verifiers. Where an employer maps its in-house training, development and assessment processes against the Assessor and Verifier National Occupational Standards and shows that all are met; subject to agreement with the Awarding Organisation and Skills for Logistics, an employer is permitted to carry out Assessment and Verification using staff members who do not hold Assessor and Verifier qualifications. Such individuals must however, meet all other requirements for Assessors and Verifiers.

6. External Monitoring/Risk Management

Awarding Organisations should decide the frequency of external monitoring activities, which should be based on the risks associated with a qualification of this type and an assessment of the centre’s performance and past record.

Awarding Organisations should develop suitable auditing processes, where naturally occurring quality assurance already exist in the workplace assessment environments.

7. Equality and Diversity

Awarding Organisations and their assessment centre staff must ensure no learner is discriminated against, either directly or indirectly on the grounds of: race, colour, ethnicity, nationality, ethnicity, sex, marital status, gender reassignment, sexual orientation, disability, social status, belief or non-belief, language with the exception of the Welsh language and the legal requirements of the Welsh Language Act.


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Annex 1

Specific Criteria for the Assessment and Verification of Driving Goods Vehicles

Assessors

In the case of qualifications titled Driving Goods Vehicles, assessors must hold a Driving Licence i.e., Cat A or Cat B or Cat C1 or Cat C or Cat C+E, with the entitlement needed to drive the vehicle on which the assessment is being undertaken.

Assessors must satisfy the external verifier that they are occupationally competent in the employment context in which assessment is undertaken.

When assessment takes place in the context of the movement or handling of dangerous goods the assessor must hold a current ADR certificate.

Internal Verifiers

In the case of the qualification Driving Goods Vehicles at Level 2 and Level 3 internal verifiers must have a working knowledge of the DVLA Driving Licence regulations relating to the candidate and the vehicle on which the assessment is being undertaken.

When assessment takes place in the context of the management, movement or handling of dangerous goods the internal verifier must have a working knowledge of ADR certification and the risks associated with the transport of dangerous goods.

External Verifiers

When assessment takes place in the context of the handling of dangerous goods the external verifier must have a working knowledge of ADR certification and the risks associated with the transport of dangerous goods.


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Annex 2

Specific criteria for the Assessment and Verification of Warehousing and Storage

Assessors

In the case of qualifications titled Warehousing and Storage, where the candidate uses equipment that requires specific training, or a ‘licence’ (certificate), for example lift trucks, assessors must have undertaken the specific training, or hold the ‘licence’ for the type of equipment on which the assessment is to take place.

Expert witness

Where the assessor has not undertaken the specific training, or does not hold the ‘licence’ for the type of equipment on which the assessment is to take place, the testimony of an expert witness should be sought.

An expert witness must be someone who is both competent on the type of equipment and is working sufficiently closely with the candidate to be able to comment on their operating ability. Competence may be demonstrated by the achievement of a ‘licence’ or evidence of specific training.

The expert witness is not consulted as a professional assessor, but as someone who is expert in the use of the type of equipment being used.


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Annex 3

Specific Criteria for the Assessment, Verification and Certification of Mail Services/Package Distribution

In the case of qualifications titled Mail Services or Package Distribution it is recognised that there are situations where the workplace may not be appropriate, or waiting for naturally occurring evidence is impractical in relation to units based on the National Occupational Standard SFL140 ‘Contribute to safety and security in mail services’. Skills for Logistics therefore allow centres to set up or devise assessment situations for this unit, with the prior agreement of the external verifier that the simulation is valid before assessment is undertaken.

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Publications Code AP031454 May 2012 For more information on Edexcel and BTEC qualifications please visit our website: www.edexcel.com Pearson Education Limited. Registered in England and Wales No. 872828 Registered Office: Edinburgh Gate, Harlow, Essex CM20 2JE. VAT Reg No GB 278 537121


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