ED 107 993 CE 004 206 AUTHOR Knupke, Lucille M.; And ... · DOCUMENT RESUME ED 107 993 CE 004 206...

DOCUMENT RESUME

ED 107 993 CE 004 206

AUTHOR Knupke, Lucille M.; And OthersTITLE An Analysis of the Word rocessing Occupation.INSTITUTION Ohio State Dept. of Education, Columbus. Div. of

Vocational Education.; Ohio State Univ., Columbus.Trade and Industrial Education InstructionalMaterials Lab.

SPONS AGENCY Office of Education (DREW), Washington, D.C.PUB DATE [75]NOTE 115p.; For related documents, sA3e CE 004 160-205, CE

004 263-268, and CE 004 425-427

EDRS PRICE MF -$0.76 HC-$5.70 PLUS POSTAGEDESCRIPTORS Clerical Workers; Communication Skills; *Job

Analysis; Knowledge Level; *Occupational Information;*Office Occupations; Safety; *Secretaries; SkillAnalysis; Skill Development; *Task Analysis; TaskPerformance; Typewriting; Work Attitudes

IDENTIFIERS *Word Processing

ABSTRACTThe general purpose of the occupational analysis is

to provide workable, basic information dealing with the many andvaried duties performed in the word processing occupation. Thedocument opens with a brief introduction followed by a jobdescription. The bulk of the document is presented in table form. Tenduties are broken down into a number of tasks and for each task a

. two-page table is presented, showing on the first page: tools,equipment, materials, objects acted upon; performance knowledge(related also to decisions, cues and errors); safety--hazard; and onthe second page: science; math--number systems; avd communications(performance modes, examples, and skills and concepts). The dutiesinclude: operating power keyboards; transcribing documents; filing,logging and recordkeeping; proofreading and editing; implementingprocedures and flow charts; originating and completing documents;originating formats; managing time and tasks; supervising the center;and administering secretarial/clerical support. A three-page glossaryis appended. min

***********************************************************************Documents acquired by ERIC include many informal unpublished

* materials not available from other sources. ERIC makes every effort ** to obtain the best copy available. nevertheless, items of marginal *

* reproducibility are often encountered and this affects the quality *

* of the microfiche and hardcopy reproductions ERIC makes available *

* via the ERIC Document Reproduction Service (EDRS). EDRS is not* responsible for the quality of the original document. Reproductions ** supplied by EDRS are the best that can be made from the original. ************************************************************************

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II

AN ANALYSIS OF THE WORD PROCESSING OCCUPATION

Developed By

Lucille M. KnupkeInstructor, Intensive Office EducationEastmoor High SchoolColumbus, Ohio

and

Connie TaylorConsultantNationwide Insurance Co.

Columbus, Ohio

Phyllis M. WadleyInstructor, Cooperative Office Education

Scoot High SchoolToledo, Ohio

David GogginConsultantI.B.M.

Columbus, Ohio

OccUpational AnalysisE.P.D.A. Sub Project 73402

June 1, 1973 to December 30, 1974

Director: Tom L. Hindes

Coordinator: William L. Ashley

The Instructional Materials LaboratoryTrade and Industrial Education

The Ohio State University

"The activity which it, the subjectof this report was supported inwhole or in part by the S. Officeof Education, Department o: Health,Education, and Welfare. However,the opinions expressed herein donot reflect the position or policyof the U.S. Office of Education,and no official endorsement by theU.S. Office of Education should beinferred."

TABLE OF CONTENTS

Foreward

Preface vii

Acknowledgment ix

Job Description xi

DutiesA Operating Power Keyboards 1

B Transcribing Documents 11

C Filing, Logging and Record Keeping 21

D Proofreading and Editing 31

E Implementing Procedures and Flow Charts 41

F Originating and Completing Documents 53

G Originating Formats 67

H Managing Time and Tasks 79

I Supervising the Center 87

J Administrating Secretarial/Clerical Support . 105

Glossary 113

FOREWORD

The occupational analysis project was conducted by The Instructional MaterialsLaboratory, Trade and Industrial Education, The Ohio State University in con-

junction with the State Department of Education, Division of Vocational Educa-tion pursuant to a grant from the U.S. Office of Education.

The Occupational Analysis project was proposed and conducted to train voca-tional educators in the. techniques of making a comprehensive occupational

analysis. Instructors were selected from Agriculture, Business, Distributive,Home Economics and Trade and Industrial Education to gain experience indeveloping analysis documents for sixty-one different occupations. Represen-

tatives from Business, Industry, Medicine, and Education were involved withthe vocational instructors in conducting the analysis process.

The project was conducted in three phases. Phase one involved the planning

and development of the project strategies. The analysis process was based

on sound principles of learning and behavior. Phase two was the identifica-

tion, selection and orientation of all participants. The training and work-

shop sessions constituted the third phase. Two-week workshops were held

during which teams of vocational instructors conducted an analysis of theoccupations in which they had employment experience. The instructors were

assisted by both occupational consultants and subject matter specialists.

The project resulted in producing one hundred two trained vocational instruc-

tors capable of conducting and assisting in a comprehensive analysis of

various occupations. Occupational analysis data were generated for sixty-one

occupations. The analysis included a statement of the various tasks performed

in each occupation. For each task the following items were identified:

tools and equipment; procedural knowledge; safety knowledge; concepts and

skills of mathematics, science and communication needed for successful per-

formance in the occupation. The analysis data provided a basis for generating

instructional materials, course outlines, student performance objectives,

criterion measures as well as identifying specific supporting skills and

knowledge in the academic subject areas.

PREFACE

The chief aim of this publication is to make available to secondary and post-secondaryschools and other educational agencies, an analysis of the tasks performed in WordProcessing by qualified workers in entry-level and advanced positions. A careful perusalof the contents of this book should enable a competent instructor to develop a courseoutline, content study guide, lesson plans and instructional sheets, outline for coursescope and sequence, performance objectives and test items, and self-instructional student

study units. Heretofore, this information has not been available in a single publication.

7vii

ACKNOWLEDGMENT

We wish to acknowledge the valuable assistance rendered by the followingsubject matter specialists. They provided input to the vocational instruc-tors in identifying related skills and concepts of each respective subjectmatter area and served as training assistants in the analysis process duringthe two-week workshops.

Rollin M. Barber, PsychologyThe Ohio State UniversityColumbus, Ohio

Jodi Beittel, CommunicationsColumbus, Ohio

Diana L. Buckeye, MathematicsUniversity of MichiganAvon Lake, Ohio

Rick Fien, ChemistryThe Ohio State UniversityBeachwood, Ohio

N.S. Gidwani, ChemistryColumbus Technical InstituteColumbus, Ohio

Bruce A. Hull, BiologyThe Ohio State UniversityColumbus, Ohio

Donald L. Hyatt, PhysicsWorthington High SchoolWorthington, Ohio

Glenn Mann, CommunicationsColumbus, Ohio

Jerry McDonald, Physical SciencesColumbus Technical InstituteReynoldsburg, Ohio

Colleen Osinski, PsychologyColumbus Technical InstituteColumbus, Ohio

David Porteous, CommunicationsUniversity of ConnecticutColchester, Connecticut

James A. Sherlock, CommunicationsColumbus Technical InstituteColumbus, Ohio

Jim VanArsdall, MathematicsWorthington High SchoolWorthington, Ohio

Lillian Yontz, BiologyThe Ohio State UniversityCaldwell, Ohio

Acknowledgment is extended to the following I.M.L. staff members for their rolein conducting the workshops; editing, revising, proofing and typing the analyses.

Faith Justice Research Associate

Sheila Nelson Administrative Assistant

Marsha Opritza Editorial Consultant

Rita Buccilla TypistPeg Bushelman Typist

Carol Fausnaugh Typist

Mindy Fausnaugh Typist

Rita Hastings Typist

Carol Hicks TypistSue Holsinger Typist

Barbara Hughes Typist

Carol Marvin Typist

Patti Nye Typist

Kathy Roedigar Typist

Mary Salay Typist

JOB DESCRIPTION

Word processing involves the handling of a wide variety of documents within an office,

utilizing modern techniques and equipment for producing the largest volume of work

within the least amount of time. A word processor operates magnetic and electrictypewriters, transcribes office communications taken from magnetic belts, keyboards

on electronic typewriters, dictates original material on magnetic belts, proofreads

and edits, keeps records and logs daily production, duplicates material, originates

procedures, works with flow charts, files, and develops formats of various types of

office communication. The expertise of this individual will reflect the quality of

the company at large.

/0

xi

Duty A Operating Power Keyboards

1 Record document in form for distribution

2 Proofread/edit document during playback

3 Revise document during playback4 Make required copies for distribution/storage

1

Al

(TA

SK

ST

AT

EM

EN

T)

RECORD DOCUMENT IN FORM FOR DISTRIBUTION

12

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HAZARD

Power typewriter

Console

Transcriber

(magnetic belt, cassette,

disc)

Magnetic media

(magnetic tape, cassette

magnetic card, cartridge)

Operate power typewriter and trans-

,criber

Listen to recorded material

Keyboard recorded material while

listening

Operate console

SAFETY

Do not put hands inside typewriter

Turn equipment off when not in use

Unplug when not in use

Keep hair, foreign articles and

clothing away from mechanism

Prerecorded material

Make corrections of typographical

Keep liquid refreshments away from

Hard copy

errors

equipment

Procedure manual

Make required revisions

HAZARD

Paper

(rough draft, carbon)

Playout recorded material

Cut self on guide wire inside

Proofread and edit during playout

selectric typewriter

Playout final document

Heat can deteriorate documents

Electrical shock

Loss of equipment

DE

CIS

ION

SC

UE

SE

RR

OR

S

Decids on eye-pleasing format

Appearance of the document

Document must be re-recorded

Determine the most economical method

Correct spelling and grammar

Document must be revised

of revision

Loss of time and money

Decide en editing procedures

..,

Ai (

TA

SK

ST

AT

EM

EN

T )

RECORD DOCUMENT IN

rom

FOR DISTRIBU71014

SC

IEN

CE

PHYSICAL SCIENCE

Heat can deteriorate document

Magnetic fields can destroy records

BEHAVIORAL SCIENCE

Aptitude

Motivation

Hand movement

Proficiency

Recognition of priorities

Professionalism

Maintain capacity to foster confidentiality and coopera-

tion; to generate integrity; to function efficiently

when encountering fast changing, multiple, personal or

situational variables; exhibit qualities of self-

confidence, composure, self-reliance,*self-rezpect and

adaptability

MA

TH

NU

MB

ER

SY

ST

EM

S

Positive whole numbers - positive rationals

Use of numbers (without calculations) counting

Addition, and subtraction algorithm

Use of numbers (without calculations) ordering, coding

Measurement:

non-geometric

time/calendar

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Listening

Viewing

EX

AM

PLE

S


Record an eye-pleasing manuscript

I

d_LS

/CO

NC

EP

TS

Auditory

scrimlnation, concentration

logic, word definition, noise dis-

crimination

Visual analysis, logic, detail and

inference, recognition of symbols,

codes, emblers

14i

(TA

SK

ST

AT

EM

EN

T)

PROOFREAD/EDIT DOCUMENT DURING PLAYBACK

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

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AC

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D U

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NP

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FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Power typewriter

Paper

Magnetic belt

Transcriber

Magnetic media [magnetic card, magnet-

ic tape, cassette, cartridge]

Reference manual

Dictionary

Console

Operate cohbae

Operate typewriter

Apply business English skills

Operate transcriber

SAFETY

Keep hands and objects from inside

typewriter

Turn off equipment when not in use


clothing away f.om mechanism


equipment

HAZARD

Cut self on guide wire inside selec-

tric ty-ewriter


Continuous form paper sensitive to

heat

Electrical shock

Loss of equipment

DE

CIS

ION

S

Determine punctuation, grammar, spel-

ling, sentence structure

"etermine if decision on format is

correct

Determine if information is accurate

CUES

Eye appeal and company policy

Business English Allis

Originator's information and resource

materials

ER

RO

RS

Loss of time

Loss of money

Loss of respect for the system

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(TA

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PROOFREAD/EDIT DOCUMENT DURING PLAYBACK

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SC

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PHYSICAL SCIENCE



BEHAVIORAL SCIENCE

Aptitude

Motivation

Proficiency

Professionalism

Maintain capacity to foster trust, confidentiality,

cooperation; to generate integrity; to function effi-

ciently when encountering fast changing, multiple, per-

sonal or situational variables; and exhibit qualities

of self-confidence, composure, self-reliance, self-

respect and adaptability

MATH

NUNTER SYSTEMS

Positive whole number' - positive rationals

Use of numbera (without calculations) counting, coding

Addition, subtraction algorithm

Measurement:

non-geometric

time/calendar

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Viewing

Reading

Listening

EX

AM

PLE

S

Copy

Document edited by originator via

notes

Document edited by originator via mag

netic belt

8

SK

I LLS

/CO

NC

EP

TS

Vis

ual a

naly

sis,

logi

c, d

etai

l, re

cogn

-iti

on o

f sym

bols

and

cod

esC

ompr

ehen

sion

, det

ail/i

nfer

ence

, inf

or-

mat

iona

l rep

orts

, pro

gres

s re

port

s,de

finiti

on, t

erm

inol

ogy

Aud

itory

dis

crim

inat

ion,

dis

crim

inat

efa

cts

from

non

-fac

ts, r

ecog

nize

opi

n-io

ns, c

once

ntra

tion,

logi

c, w

ord

defin

ition

, noi

se d

iscr

imin

atio

n

A3

(TA

SK

ST

AT

EM

EN

T)

REVISE DOCUMENT DURING PLAYBACK

TO

OLS

, EQ

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NT

, MA

TE

RIA

LS,

OB

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AC

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NP

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FO

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AN

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KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Power typewriter

Operate power typewriter

Do not put hands inside magnetic media

Document from originator showing

Operate console

typewriter

required revision

Play out document after revision


Rough draft paper


Console


Magnetic media [magnetic card, magnet


is tape, cassette, cartridge]

equipment

Official stationery

HAZARD


tic typewriter


Electric shock

Loss of equipment

DE

CIS

ION

SC

UE

SE

RR

OR

S

Decide upon the most economical

The amount of time each method of

Loss of time

method of making revisions

revision will take

Loss of money

Consider supplies and alternative me

methods of revision

Loss of respect for the system

.

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A3

(TA

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REVISE DOCUMENT DURING PLAYBACK

SC

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CE

MA

TH

NU

MB

ER

SY

ST

EM

S

PHYSICAL SCIENCE



BEHAVIORAL SCIENCE

Aptitude

Hand movement

Proficiency

Professionalism

Maintain capacity to foster confidentiality; to generate

integrity; to function efficiently when encountering

fast changing, multiple, personal or situational vari-

ables; and exhibit qualities of self-confidence, com-

posure, self-reliance, self-respect and

adaptability




Use of numbers (without calculations) coding, ordering

Measurement:

non-geometric

time/calendar

PE

RF

OR

MA

NC

E M

OD

ES

Reading

Viewing

CO

MM

UN

ICA

TIO

NS

EX

AM

PLE

SInsert additional material

Insert additional material

7

SK1LLS/CONCEPTS

Comprehension, informational report

Visual analysis, logic, recognition of

symbols, codes

A4

(TA

SK

ST

AT

EM

EN

T)

MAKE REQUIRED COPIES FOR DISTRIBUTION/STORAGE

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

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TS

AC

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D U

PO

NP

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FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Power typewriter

Console

Magnetic media [magnetic card, magnet.

is tape, cassette, cartridge]

Office stationery

Pin feed platen

Continuous form paper

Operate power typewriter

Operate console

Feed continuous form paper into magnet-

ic electronic typewriter attaching

it to pinfeed platen

Retrieve document from storage

Make revisions if necessary

Play out required number of Copies

DE

CIS

ION

S

Determine the appropriate paper

Determine most economical method of

making additional copies

Determine the number of copies needed

SAFETY

Keep hands and objects from inside o

typewriter

Turn off equipment when not in use




equipment

HAZARD


tric typewriter



heat

Electrical shock

Loss of equipment

CU

ES

Follow company policy in choosing

paper

Method of making required copies

according to number requested

Loss of time

Loss of money

Forms wastage

ER

RO

RS

(TA

SK

ST

AT

EM

EN

T)

MAKE REQUIRED COPIES FOR DISTRIBUTION/STORAGE

.....

SC

IEN

CE

_

MA

TH

NU

MB

ER

SY

ST

EM

S

I

PHYSICAL SCIENCE



BEHAVIORAL SCIENCE

Professionalism-Maintain capacity to

Motivation

Hand movement

foster cooperation


Use of numbers (without calculations) counting, coding

Addition

algorithm

Distributive algorithm

Measurement:

non-geometric

time /calendar.

..

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

"Reading

Listening

Originator asks for x number of copies

by way of a memo

Originator

asks for x number of

copies

.

9

Comprehension

Note taking

.

Duty A Transcribing Documents

1 Regulate controls on transcriber2 Regulate controls on power typewriter

3 Listen to recorded material4 Keyboard dictated document while listening

20

Bi (

TA

SK

ST

AT

EM

EN

T)

PECULATE CONTWIS ON TRANSCRIBER

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TSACTED

UP

ON

Transcriber

Magnetic belt

Foot pedal

Index slip

Ear phones

Operators manual

PE

RF

OR

MA

NC

E K

NO

WLE

DG

E

Regulate tuning speed on transcriber

Regulate index slip

Operate foot pedal (start, stop, back

up]

Operate controls on dictation unit for

listening

Place magnetic belt on unit

SA

FE

TY

HA

ZA

RD

SAFETY


Keep 'squid refreshments away from

equipment

Proper use of erase magnet

HAZARD


Electircal shock

Loss of equipment

Loss of information if equipment is

handled incorrectly

DECISIONS

Discriminate between auditory signals

Determine the right spot on the index

slip

CUES

Clearness of dictated material

The correct tone and speed

Special instructions

ER

RO

RS

Document recorded incorrectly

Loss of time

Loss of money

BK

ST

AT

EM

EN

T

N

REGULATE CONTROLS ON TRANSCRIBER

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

PHYSICAL SCIENCE



BEHAVIORAL SCIENCE

Nand movement

Positive whole numbers - positive rationale

Use of numbers (without calculations) counting,ordering,

coding

Addition

and subtraction algorithm

Measurement:

non-geometric

time/calendar

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS /C

ON

CE

PT

S

Listening

Dictated letter

VI

Auditory discrimination, noise discrim

ination

g(T

AS

K S

TA

TE

ME

NT

)REGULATE CONTROLS ON POWER TYPEWRITER

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

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TS

AC

TE

D U

PO

N

Electronic media typewriter

Console

Operators manual

PE

RF

OR

MA

NC

E K

NO

WLE

DG

E

Regulate controls for each phase of

equipment operation

Refer to manual if necessary

SA

FE

TY

HA

ZA

RD

SAFETY


typewriter




HAZARD


tric typewriter


Electric shock

DE

CIS

ION

S

Determine proper mode

Check dials

CU

ES

ER

RO

RS


46,

(TA

SK

ST

AT

EM

EN

T)

REGULATE CONTROLS ON POWER TYPEWRITER

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

PHYSICAL SCIENCE




Use of numbers (without calculations) counting. ordering,

coding


CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Reading

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Comprehension, descripiton of mechan-

ism, terminology, detail/inference

Set machine in proper mode

is

B3

(TA

SK

ST

AT

EM

EN

T)

LISTEN TO RECORDED MATERIAL

TOOLS, EQUIPMENT, MATERIALS,

OBJECTS ACTED UPON

PERFORMANCE KNOWLEDGE

SAFETY

HAZARD

Onquipment

off when not in use


equipment


HAZARD


Loss of equipment

Continuous form paper sensitive

to heat

Transcriber

Magnetic belt

Ear phones

Foot pedal

Index slip

Adjust controls on input device

Put on ear phones

Listen to recorded information

DECISIONS

CUES

Unable to record fast enough

Unable to record accurately

ER

RO

RS

Determine proper auditory adjustment

Determine speed


B4T

AS

K S

TA

TE

ME

NT

)LI

ST

EN

TO

RE

CO

RD

ED

MA

TE

RIA

L

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

PHYSICAL SCIENCE



BEHAVIORAL SCIENCE

Aptitude


Use of numbers (without calculations)

counting, ordering,

coding


CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Lii4rening

EX

AM

PLE

S

Listen to pre-recorded belt

SK

ILLS

/CO

NC

EP

TS

Auditory discrimination, concentration,

logic, word definition, noise

discrimination

B4

(TA

SK

ST

AT

EM

EN

T)

KEYBOARD DICTATED DOCUMENT WHILE LISTENING

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Power keyboard

Console

Transcriber

Rough draft paper

Magnetic belt

Listen to dictated document as d-,current

is keyboarded

Correct typographical errors

Edit document

Playout final document

SAFETY


typewriter


Keep hair, clothing away from mechanism

Magnetic media [magnetic card, magneti


belt, cassette, cartridge]

equipment

Index slip


Foot pedal

Procedure manual

'HAZARD

Reference manual


tric typewriter


Electrical shock

Loss of equipment

Continuous form paper sensitive to heat

Loss of information if equipment ha,.dled

incorrectly

DECISIONS

CUES

ER

RO

R.$

Determine format

Procedure manuals

Loss of time

Determine punctuation, grammar, spel-

Reference manuals

Loss of money

ing, sentence structure

Dissatisfied originator of document

Set transceber correctly

(TA

SK

ST

AT

EM

EN

T)

KEYBOARD DICTATED DOCUMENT WHILE LISTENING

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

PHYSICAL SCIENCE


Magnetic fields can destory records

BEHAVIORAL SCIENCE

Aptitude

Motivation

Composure

Hand movement

Proficience

Positive whole numbers - positive rationale

Use of numbers (without calculations) counting, ordering,

coding


Measurement:

non-geometric

time/calendar

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Listening

EX

AM

PLE

S


amp

SK

ILLS

/CO

NC

EP

TS

Auditory discrimination, concentration,

logic, work definition, noise dis-

crimination

Duty C Filing, Logging and Record Keeping

1 Set-up log/index of documents2 Search log/index to identify and locate documents3 Release/return documents to/from storage

4 Log/index records of documents and required follow-up

C (

TA

SK

ST

AT

EM

EN

T)

SET-UP LOG/INDEX OF nOCUHENTS

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TSACTED UPON

PE

RF

OR

MA

NC

E K

NO

WLE

DG

ES

AF

ET

Y -

HA

ZA

RD

Procedures manual

Filing equipment

Sorter

Folder

Index cards

Tabs

Documents

Logs

Review procedures manual

Discuss with executive viable procedure

to insure the most efficient system

Decide on the system

Set-up storage files

SAFETY


log

HAZARD

Loss of information

DE

CIS

ION

ScU

ES

Location and size of facility

Storage method now in existence

Retention period

Supply cost

ER

RO

RS

Inadequate facilities

Inadequate identification of documents

stored

Improper equipment


.

Determine available spacing for

needed equipment

Determine amount of equipment needed

Select the appropriate equipment for

the least amount of money

Determine how long records are to be

kept

Determine probable cost

Ci(r

AS

K S

TA

TE

ME

NT

)SEI -UP LOG/INDEX OF DOCUMENTS

SCIENCE

MA

TH

- N

UM

BE

R S

YS

TE

MS

PHYSICAL SCIENCE



BEHAVIORAL SCIENCE

Professionalism - trust, confidentiality,

integrity, ad-ptability

General terminology - aptitude, accuracy,

cooperation,

competency


coordinate system

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Reading

Writing

Viewing

EXAMPLES

Logging work, time to complete

document and records





411

stored

stored

stored

SKILLS/CONCEPTS

Comprehension, informational recommen-

dation

Classification, description, term-

inology, logic

Visual analysis, detail and inference,

recognition of symbols, codes

1t$

C2

(TA

SK

ST

AT

EM

EN

T)

SEARCH LOG/INDEX TO IDENTIFY AND LOCATE DOCUMENTS

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OBJECTS AIMED WON

PE

RF

OR

MA

NC

E K

NO

WLE

DG

ES

AF

ET

YH

AZ

AR

D

Magnetic tape disc storage files

Magnetic card storage files

Sorter

Release stamp

Time/date stamp

Folders

Index cards

Pen/pencil

Documents

Reports

Distribution list

Time schedule

.

Procedures manuals

Sort documents

Arrange in filing order

Coding if necessary

Make index card for desk file

Make folder

Log

.

SAFETY


storage files

Do not smoke in storage areas

HAZARD


DECISIONS

CUES

ERRORS

Devise efficient filing system

Determine storing process on the basis

of tvc. code

Determine retention schedule

Misfiled documents

Miscoded documents

Type of documents to be retained

Loss of storage space

Loss of vital information (documents)

Prevent others from locating documents

C2

(TA

SK

ST

AT

EM

EN

T)

SEARCH LOG/INDEX TO IDENTIFY AND LOCATE DOCUMENTS

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

PHYSICAL SCIENCE



BEHAVIORAL SCIENCE

Professionalism- trust, confidentiality, integrity

General terminology - accurate, competency,

independence


Addition, subtraction, multiplication, division

algorithm

Measurement:

non-geometric

time/calendar

Fto record increase/decrease in business]

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Reading

Writing

Viewing

EX

AM

PL

ES

Loca

te, l

og d

ocum

ents

Log

docu

men

tsLo

g do

cum

ents

25

SK

I L

LS/C

ON

CE

PT

S

Comprehension, informational recommend

ation, definition, terminology

Spelling, classification, logic

Visual analysis, memory, recognition

of codes

C3

(TA

SK

ST

AT

EM

EN

T)

RELEASE/RETURN DOCUMENTS TO/FROM STORAGE

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

DUPON

PE

RF

OR

MA

NC

E K

NO

WLE

DG

ES

AF

ET

YH

AZ

AR

D

Procedures manual

RELEASE

SAFETY

Documents

Sort the request

Keep liquid refreshments away from logs

Reports

Obtain document needed

and files

Card file

Date log

Time/date stamp

Distribute

HAZARD

Requisition cards


Folders

RETURN

Sorter

Sort the returned item

Log properly

Re-file

DE

CIS

ION

SC

UE

SE

RR

OR

S

Remove check -out cards from desk file

Frequency

of check out for certain

Documents are misfiled

Determine when to remove out-guide

documents

Effective accessibility is hampered

and replace with document

Storage-release-return routine

Loss of classified and confidential

Determine if the frequency of check-

Non-return of overdue documents

outs for documents warrant making

extra copies

documents

C (

TA

SK

ST

AT

EM

EN

T)

RELEASE/RETURN DOCUMENTS TO/FROM STORAGE

SCIENCE

MATH

NU

MB

ER

SY

ST

EM

S

PHYSICAL SCIENCE


BEHAVIORAL SCIENCE

Profedsionalism - trust, confidentiality, cooperation,

integrity

Use of numbers (without calculation)

Counting, coordinate system, ordering, indexing, coding

ratio, measurement, recording

Measurement:

non-geometric

Time/calendar

1

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Speaking

Reading

Writing

Viewing

Identifying documents for proper re-

lease and storage

Log request

Log request

Log request

27

Terminology, usage

Comprehension, detail/inference

Classification, description


of symbols, and codes

35

C4

(TA

SK

ST

AT

EM

EN

T)

LOG/INDEX RECORDS OF DOCUMENTS AND REQUIRED FOLLOW-UP

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Log

Source documents

Pen/pencil

Ruler

Secure source documents

Sort according to specific areas

Arrange chronologically

Record entries

Compute figures

SAFETY

Handle paper and rule carefully

HAZARDS

Paper and rule cuts

DECISIONS

CUES

ER

RO

RS

Determine recommendations

Increase output

Loss of efficiency and effectiveness

Determine need for expansion

Decrease manpower

Time/money

NIIIIIMME1111111PIRINi

C (

TA

SK

ST

AT

EM

EN

T)

LOG/INDEX RECORDS OF DOCUMENTS AND REQUIRED FOLLOWUP

,.

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

PHYSICAL SCIENCE



BEHAVIORAL SCIENCE

Professionalism - trust, confidentiality, cooperation,

integrity

General terminology - aptitude, accuracy, competency


Addition, Subtraction, multiplication, division algorithm

Order of operations, i.e., use of parentheses in simplify-

ing arithmetic expressions

Changing mixed numbers to improper fractions

Finding a percent of a number and what percent one number

of another

Measurement:

non-geometric

time, money

Changing fractions to decimal and decimal to fractions

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Reading

Writing

Viewing

Documents, reports

Documents, reports

Documents, reports 29

Comprehension, terminology

Spoiling, classification, usage


of codes

:17

Duty D Proofreading and Editing

1 Identify errors during playback2 Edit document3 Keyboard revised document4 Discuss all problems with originator of work

31

(TA

SK

ST

AT

EM

EN

T)

IDENTIFY ERRORS DURING PLAYBACK

TO

OLS

. EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

aq

SA

FE

TY

HA

ZA

RD

Magnetic media typewriter

Colored pen/pencil

Dictionary

Paper

Correction marks

Rough draft documents

Rough draft reports

Procedures manual

Read drafts only

Keyboard drafts

Correct drafts using colored pen/

pencil

Edit for grammar, spelling, punctua-

tion and format

Confer with originator/user (if

necessary)

Make suggestions for improving content

format on deletions

SAFETY

Do not put hands inside magnetic

media typewriter





equipment

HAZARD

Loss of equipment

Electrical shock from equipment

DE

CIS

ION

S

Determine the wording needed to read

smoothly

Determine format

Mistakes in English grammar

Office procedures

ER

RO

RS

Misinterpret originator's/user's

meaning

Loss of time/money

Misspelled words

D(T

AS

K S

TA

TE

ME

NT

)IDENTIFY ERRORS DURING PLAYBACK

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

.PHYSICAL SCIENCE

Heat cal. deteriorate documents


BEHAVIORAL SCIENCE

Professionalism

Trust, confidentiality, cooperation, integrity

General terminology

Aptitude, accuracy, competency, decision-making, face -

to- face contact

Use of numbers (without calculations) counting, ordering

(sequential), coding - numerical


CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS /C

ON

CE

PT

S

Reading

Writing

Viewing

Locate errors, record documents



33

Comprehension, terminology, definit-

ion, speed/rate

Spelling, memo turmat, description,

clarity of expression, usage

Visual analysis, detail and inference


40

(TA

SK

ST

AT

EM

EN

T)

EDIT DOCUMENT

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD


Procedures manual

Colored pan/pencil

Instruction forms

Dictionary

Documents - hard copy

Reports

Rough draft documents

DE

CIS

ION

S

Determine whether a change in for-

matting is needed

Determine if content change is

necessary

Read documer.t

Make spelling, punctuation and gram-

matical corrections

Keyboard edited copy

Playback final draft

Finalize draft before submitting for

authorized signature, distribute

or mail

SAFETY


media typewriter

Turn equipment off when not in us

Keep hair, foreign articles

and clothing away from mechanism


equipment


HAZARD


tric typewriter

Electrical shock

Loss of equipment

Loss of information if equipment

handled incorrectly

Get feet caught in electrical cord

of equipment

CU

ES

Office procedures

Information given

ER

RO

RS

Loss of time/money

Lawsuit

(TA

SK

ST

AT

EM

EN

T)

EDIT DOCUMENT

SC

IEN

CE

PHYSICAL SCIENCE



BEHAVIORAL SCIENCE

General terminology

Professionalism

Maintain capacity to foster tust, confidentiality, coop-

eration; to cope with conflict behavior

MA

TH

NU

MB

ER

SY

ST

EM

S

Signed numbers

Use of numbers (calculation

Addition, subtraction, multiplication, division algorithm

Reduction of fractions

Changing fractions to decimal and decimals to fractions

Rounding off decimals and 'hole numbers

Electric calculator-use c-

.omputing devices and mechanical

aids

CO

MM

UN

!CA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Reading

Writing

Viewing

Completion

ion and

Completion

ion and

Completion

ion and

EX

AM

PLE

S

of documents for

mailing

of documents for

mailing

of documents for

mailing 35

distribut-

distribut-

distribut-

SK

ILLS

/CO

NC

EP

TS

Comprehension, detail, speed, defini-

tion, terminology

Spelling, classification, clarity of

expression, logic, usage


of symbols, codes

(TA

SK

ST

AT

EM

EN

T)

KEYBOARD REVISED DOCUMENT

I

TOOLS EQUIPMENT, MATERIALS,

OB

JEC

TS

AcnnElp

UP

ON

PE

RF

OR

MA

NC

E K

NO

WLE

DG

ES

AF

ET

YH

AZ

AR

D


Paper

Magnetic card

Magnetic tape disc

Revised document

Procedures manual

Read revised document

Keyboard on mag-media typewriter

Playback

Proof revised copy

'

SAFETY


typewriter





equipment

HAZARD


tric typewriter


Electrical shock

Loss of equipment


heat

Loss of information if equipment hand-

led incorrectly

Get feet caught in electrical_ cord of

equipment

AIII

IIMM

II

DECISIONS

CUES

ER

RO

RS

Decide if the need warrants a change

Follow procedures manual

in format

Appearance of document

Determine whether the document trans-

mits the originator's or user's

meaning

Loss of money

Loss of client/customer

-AMMAIWIMEMBI

D3

(TA

SK

ST

AT

EM

EN

T)

KEYBOARD REVISED DOCUMENT

SC

IEN

CE

PHYSICAL SCIENCE



BEHAVIORAL SCIENCE

Professionalism - trust, confidentiality, integrity

General terminology - aptitude, competency, proficiency,

motoric skills

MA

TH

NU

MB

ER

SY

ST

EM

S

My.

147.

1,1W

Use of numbers


Measurement:

non-geometric

time, speed

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Reading

Writing

Viewing

EXAMPLES

Words per minute, consistency with

standard terms

Finished documents

Finished documents 37

SK

I LLS

/CO

NC

EP

TS

Speed, terminology

Spelling, memo format

Describing, recognition of codes

DL

(TA

SK

ST

AT

EM

EN

T)

DISCUSS ALL PROBLEMS WITH ORIGINATOR OF WORK


OBJECTS ACTED UPON


SAFETY

HAZARD

Procedures manual

Complete rough draft

SAFETY

Equipment

Edit document

Keep hair, hands, food and drink

Documents

Make revision for keyboarding

away from inside of equipment


Discuss dictation problems with orig-

Dictionary

inator/user

HAZARD

Rough draft of documents

dictating

Equipment breakdown

formating

Personal injury

Schedule or set priority on documents

Playback final copy

Distribution of finished documents

.

DECISIONS

CU

ES

EB

BO

RS

Determine the best process for speedy

Format

Time factor

finished product

Necessary coding

Loss of business, time/money

Determine and eliminate unnecessary

Scheduling of the work

.

delays

Request for rush documents

Determine if problem exists

Dictation mannerism

Punctuation

Erasing belts

Necessity for rapport

D(T

AS

K S

TA

TE

ME

NT

)DISCUSS ALL PROBLEMS WITH ORIGINATOR OF WORK

SC

IEN

CE

......

......

1.01

=41

,BEHAVIORAL SCIENCE


integrity, adaptability

General terminology - aptitude, accurate, competency

MA

TH

NU

MB

ER

SY

ST

EM

S

Uses of numbers (without calculations)

Fundamental operations-addition, subtraction, multiplicat-

ion, division algorithm

Measurement - non-geometric: time/money/production words

per minute

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Speaking

Reading

Writing

Viewing

EX

AM

PLE

S

Transcribing, dictated document

Draft of documents

Draft of documents

Draft of documents

39

SK

ILLS

/CO

NC

EP

TS

Terminology, appropriate diction,

clarity of expression, usage

Comprehension, definition

Spelling, classification,memo format,

description

Visual analysis, memory

Duty E Implementing Procedures and Flow Charts

1 Follow procedures manual2 Interpret coding of format3 Interpret flow of materials/procedures4 Utilize information5 Recommend changes and improvements to the system for better utiliz

of equipment

41

El (

TA

SK

ST

AT

EM

EN

T)

FOLLOW PROCEDURES MANUAL

Qc

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OBJECTS ACTED UPON

PE

RF

OR

MA

NC

E K

NO

WLE

DG

ES

AF

ET

YH

AZ

AR

D

Procedures manual

Sample documents

Equipment manual

Read procedures manual

Associate procedures with work to be

accomplished

Perform task

Check manual for clarity

N/A

DECISIONS

CUE$

Need for expert clarification and

updated procedures on certain

items

ER

RO

RS

Determine validity and correctness

of existing manual

Decide whether there is a need for

additional instruction to operate

Misinterpretation of company policie

Loss of time/money

E1(

TA

SK S

TA

TE

ME

NT

)FOLLOW PROCEDURES MANUAL

SC

IEN

CE

BEHAVIORAL SCIENCE

Professionalism - trust,

confidentality, cooperation,

integrity

General terminology - accuracy, performance

MA

TH

NU

MB

ER

SY

ST

EM

S


counting, coordinate system, ordering, indexing,

coding, ratio, measurement, recording

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Reading

Writing

Viewing

EX

AM

PLE

S

Read manual, written recommendations

on charges

Make graphs, retain any ex:ra-

ordinary incidents

Examine existing data

43

SK

ILLS

/CO

NC

EP

TS

Comprehension, definition, term-

inology

Classification, format, descripiton,

logic, usage

Visual analysis, memory, describing,

logic, recognition of symbols,

codes

E2

(TA

SK

ST

AT

EM

EN

T)

INTERPRET

CODING OF FORMAT

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Procedures manual

Study document

Keep food, drink, hands, hair and

Equipment and operators instructions

Determine which codes are needed

foreign objects away from inside

manual

Record codes necessary for format

equipment


Document

HAZARD

Summary of codes

Equipment breakdown

Magnetic/media supplies

DE

CIS

ION

SC

UE

SE

RR

OR

S

Decide

the

best code for a format

Format needed

Erroneous format

Check procedures manual

Ease of coding

Loss of time/money

Determine and eliminate unnecessary

codes

Type of document

1111

1111

11=

1110

1111

7167

12:1

111M

MII

IMM

ILK

O:

1

g (T

AS

K S

TA

TE

ME

NT

)INTERPRET CODING OF FORMAT

SC

IEN

CE

BEHAVIORAL SCIENCE

General terminology

accurate, competency, aptitude,

proficiency

Professionalism


cooperation; to generate integrity; an4 exhibit

qualities of self-confidence, composure, self-

reliance, self-respect and adaptability

MA

TH

NU

MB

ER

SY

ST

EM

S



Measurement:

non-geometric

time/calendar

COMMUNICATIONS

PE

RF

OR

MA

NC

E M

OD

ES

Speaking

Reading

Writing

Viewing

EX

AM

PLE

S

Coding and format documents

Document

Record codes

Document and codes

45

SK

I LLS

/CO

NC

EP

TS

Terminology for interpretation,

clarity of expressions used in

explanations

Comprehension of interpretation and

definitions

Analyze information and recommend-

ation, reports, terminology

Spelling classification, description

of documents, log:lc related to

proper coding, usre of term-

inology

Visual analysis of interpretation,

code recognition

g(T

AS

K S

TA

TE

ME

NT

)INTERPRET FLOW OF MATERIALS/PROCEDURES

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TSACTED UPON

PE

RF

OR

MA

NC

E K

NO

WLE

DG

ES

AF

ET

YH

AZ

AR

D

Documents

Procedures manual

Distribution list

Flow chart

I

Consider the document's purpose

Become familiar with flow chart term-

inology

Become familiar with flow chart signs

and techniques

Study flow chart

N/A

.

DE

CIS

ION

SC

UE

SE

RR

OR

S

Decide on interpretation of flow

chart based on document

Complexity of the flow

Misinterpretation of the flow chart

gil..

.._'A

SIC

ST

AT

EM

EN

T)

INTERPRET FLOW OF MATERIALS/PROCEDURES

SC

IEN

CE

1.11

1111

41na

ll"...

.101

011M

r

BEHAVIORAL SCIENCE


integrity, and adaptability

MA

TH

NU

MB

ER

SY

ST

EM

S-----

Uses of numbers (without calculation)

counting, coordinate system, ordering, indexing,

coding, ratio, measurement, recording

Measurement:

non-geometric

time

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Speaking

Reading

Writing

Viewing

.00

.110

11/1

1=11

00".

....4

1.

EXAMPLES

Procedure ordering the flow of mate-

rials

Flow charts

Memo

Flow charts

47

SKILLS/CONCEPTS

Terminology, clarity of expression

Comprehension; definition, term-

inology

Spelling, classification, memo for-

mat, business letter (format/

content)

Visual analysis, memory, logic,


53

E4

(TA

SK

ST

AT

EM

EN

T)

UTILIZE INFORMATION


OBJECTS ACTED UPON


SAFETY

HAZARD

Documents

Originate new documents

Log sheets

Secure resource documents, mag-

Reference materials

netic cards, tapes

Storage files

Read

Procedures manuals

Record needed data

Return resource document

Compile reports

Secure log/index

Research/analyze data

N/A

Record needed data

Return log to storage

Follow-up or interpret documents

DE

CIS

ION

SC

UE

SE

RR

OR

S

Follow procedures manual

Understand material

Not taking advantage of stored data

Insufficient facts

Misuse of information

7,==.11awnewrovramintak

E (

TA

SK

ST

AT

EM

EN

T)

GI

UTILFA INFORMATION

SC

IEN

CE

BEHAVIORAL SCIENCE


integrity

General terminology - aptitude, decision making, feed

back, cooperation

MA

T H

NU

MB

ER

SY

ST

EM

S

Uses of numbers

Addition, subtraction, muls-iplication, division algorithm

Measurement:

non-geomet"....

ti e/calendar

CO

MM

UN

ICA

TIO

NS

4111

111

PE

RF

OR

MA

NC

E M

OD

ES

Speaking

Reading

Writing

Viewing

EX

AM

PLE

S

Documents reports

Documents reports

Documents reports

Documents reports 49

SK

L L

S/C

ON

CE

PT

S

Terminology

Comprehension, detail/inference,

informational,recommencLcion, pro-

posals, definition

Spelling, classification, logic. usage

Visual analysis, describing, recogni-

tion of symbols, codes

E5

(TA

SK

ST

AT

EM

EN

T)

RECOMMEND CHANGES AND IMPROVEMENTS TO THE SYSTEM FOR BETTER UTILIZATION OF EQUIPMENT

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

DUPON

PE

RF

OR

MA

NC

E K

NO

WLE

DG

ES

AF

ET

YH

AZ

AR

D


Copier

Log

List of equipment

Procedures manual

Work flow chart

Suggestions for improvement

Obtain data on out-going documents

Obtain facts on use of equipment

Sort and analyze data

Consider the alternatives available

Secure recommendations

Make decisions

SAFETY

Keep foreign objects from inside

.

magnetic equipment


HAZARD

Electrical shock

Loss of equipment

mmerark

DECISIONS

CU

ES

ER

RO

RS

Require specialization

Individual talents and ideas

Distribute work according to each

office worker's area of speciali-

zation

Misuse of proficiency and talent

Poor end-product

{TA

SK

ST

AT

EM

EN

T)

RECOMMEND CHANGES AND IMPROVEMENTS TO THE SYSTEM FOR BETTER UTILIZATION

OF EQUIPMENT

SC

IEN

CE

iIII

MM

ON

./Mir

eaM

II*1

1.11

..111

41,..

,011

W

MA

TH

NU

MB

ER

SY

ST

EM

S

BEHAVIORAL SCIENCE


integrity

General tet. sinology - aptitude, accurate, competency

Uses of numbers

Fundamental operations - addition, subtraction, multipli-

cation, division algorithms

Measurement:

non-geometric

time/calendar, money

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Spe

akin

g

Reading

Writing

Viewing

EX

AM

PLE

S

Research, make recommendations for

changes in equipment

Research

Comprehension, detailjiaference, in-

formational, recommendation report,

definition

Report

Spelling, classification, usage

Date

Visual analysis, memory

SKI LLS /CONCEPTS

Terminology, logic

si

Duty F Originating and Completing Documents

1 Compose a document on magnetic media2 Proofread/edit while mechanically correcting errors on machine utilizing

magnetic media3 Playback document in final copy

4 Burst, sign, fold and attach related materials5 Distribute finished product6 Follow and establish dictation procedures when applicable

5753

F(T

AS

K S

TA

TE

ME

NT

)COMPOSE A DOCUMENT ON MAGNETIC MEDIA

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

I'.:"

-* 4


Log index document

Magnetic media supplies

Dictionary

Paper

Procedures manual

Decide to create document

Secure log/index data

Compose document on magnetic media

Edit/revise as keyboarding

Backspace and strike over

for

corrections

Transmit for approval (if necessary)

Playout final draft

Secure authorized signature

WULIX

Do not put hands insidemagnetic medi

typewriter


Keep hair, foreign objects and

clothing away from equipment


equipment


HAZARD

Cut self on guide wire inside

selec-

tric typewriter


Electrical shock

Loss of equipment


heat


handled in correctly

DE

CIS

ION

S

Determine the purpose of the document

Use procedures manual

CU

ES

Understand document

Correct interpretation of procedures

manual

ER

RO

RS

Loss of time/money

Misinterpretation of meaning

yi (

TA

SK

ST

AT

EM

EN

1)COMPOSE A DOCUMENT ON MAGNETIC MEDIA

SC

IEN

CE

PHYSICAL SCIENCE



BEHAVIORAL SCIENCE

Professionalism - trust, confidentiality, integrity,

adaptability

=11

1101

.

MA

TH

NU

MB

ER

SY

ST

EM

S

ar-

collt

Uses of numbsrs (without calculations)

Fundamental operations - addition, subtraction, multipli-

cation, division algorithms

Measurement:

non-geometric

time/calendar, money

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

EMODES

Reading

Writing

Viewing

EX

AM

PLE

S

Originating documents

Documents

Documents

SK

ILLS

/CO

NC

EP

TS


inology

Spelling, classification, format,

logic


of Symbols, codes

F (

TA

SK

ST

AT

EM

EN

T)

PROOFREAD/EDIT WHILE MECHANICALLY CORRECTING ERRORS ON MACHINE UTILIZING MAGNETIC MEDIA

TO

OLS

, EQ

UIP

ME

NT

,M

AT

ER

IALS

,O

BJE

CT

SACTED UPON

PERFORMANCE KNKW.EDGE

SA

FE

TY

HA

ZA

RD


Proofread document

HAZARD

Magnetic cards

Edit /revise using proper techniques

Mechanical failure of equipment

Magnetic tapes

Playout document

Magnetic belts

Transmit to originator (if necessary)

SAFETY

Magnetic discs

Keyboard revisions

Use normal safety procedures

Procedures manual

Secure authorized signature

Rough draft

Secure attachments (if necessary)

Dictionary

Mail or distribute

DECISIONS

CUES

ER

RO

RS

Use moat feasible method for

Length of revisions

Poor document quality

making corrections

Type of errors

Invalid information

Follow business English rules


Loss of business

(TA

SK

ST

AT

EM

EN

T)

PROOFREAD/EDIT WHILE MECHANICALLY CORRECTING ERRORS ON MACHINE UTILIZING MAGNETIC MEDIA

SC

IEN

CE

PHYSICAL SCIENCE


BEHAVIORAL SCIENCE

Professionalism - trust, cooperation, integrity, con-

fidentiality

General terminology - competency, aptitude, accuracy,

motor skills, responsibility

MA

TH

NU

MB

ER

SY

ST

EM

S


Fundamental operations

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Reading

Writing

Viewing

EX

AM

PLE

S

Revised document for final print out

Document

Document

57

SKILLS /CONCEPTS

Comprehension, speed/rate, term-

inology

Spelling, memo format, logic with

word usage


of symbols, codes

F3

(TA

SK

ST

AT

EM

EN

T)

PLAYBACK DOCUMENT IN FINAL COPY

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD


Magnetic card

Magnetic tape disc

Paper

Edited/revised document

Procedures manual

Dictionary

Special features or attachments on

typewriter for continuous un-

attended playback

Proofread revised copy

Insert mag/media

Playback document (attended or un-

attended)

Distribute or mail

1111

1011

.10M

I

SAFETY


media typewriter





equipment

HAZARD


tric typewriter

Electrical shock


handled incorrectly

DE

CIS

ION

SC

UE

S

Quality needed

ER

RO

RS

Determine machine for playout

Decide on the patching

.

Poor quality control

Improper format

.

-

T7'

IN FINAL COPY

SC

IEN

CE

PHYSICAL SCIENCE


Transfer heat from one form to another

BEHAVIORAL SCIENCE

Professionalism - trust, confidentiality, integrity

General terminology - competency, efficient motoric

skills

MA

TH

NU

MB

ER

SY

ST

EM

S

Use of numbers (without calculations) counting,

coordin-

ate system, ordering, coding for playback

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Reading

Writing

Viewing

Final draft

Final draft

Final draft

EX

AM

PLE

S

of documents

of documents

of documents

59

SK

ILLS

/CO

NC

EP

TS


inology

Spelling memo format

Recognition of codes

get

g(T

AS

K S

TA

TE

ME

NT

)BURST, SIGN. FOLD AND ATTACH RELATED MATERIALS

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Carbonized sets

Ruler

Pen

Folding machine

Stapler, paper clips

Collater

Copier

Log sheet

Procedures manual

Gather materials and supplies

Determine sequence

Match/batch documents

Bursting documents

Sign documents

Fold documents

Attach related materials

SAFETY

Follow normal safety measures

HAZARD

Staple self

DE

CIS

ION

S

Determine what materials should go

together

Determine who should authorize com-

pleted task

CU

ES

Establish procedures and authorization

Priorities

ER

RO

RS

Improper match/batch

Improper related materials

BURST

SIGN, FOLD AND ATTACH RELATED MATERIALS

.1.1

17.

11.1

11=

1111

1411

11M

1M.1

1,...

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

BEHAVIORAL SCIENCE


integrity, composure and adaptability

General terminology - competency, accuracy, responsibility


ordering, counting

coding

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Reading

Writing

Viewing

EX

AM

PLE

S

Batching for distribution

61

SK

ILLS

/CO

NC

EP

TS

Comprehension for gathering material,

speed

Classification, spelling

Visual analysis, memory, detail/infer-

ence

F5

(TA

SK

ST

AT

EM

EN

T)

DISTRIBUTE FINISHED PRODUCT

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Distribution list

Envelopes

Folders

Copier

Stamps

Buck slip

Procedures manual

.

Gather materials to be distributed

Determine mode of distribution

Make copies (if necessary)

Refer to procedures manual

SAFETY

Follow normal safety procedures

HAZARD

Equipment breakdown

DECISIONS

CUES

Type of material

Time factor

Personnel involved

ER

RO

'S

Establish priorities for distribution


Delays

Waste of time/money

Lack of control

( TASK b IFATLIVILN I )

DISTRIBUTE FINISHED PRODUCT

SC

IEN

CE

BEHAVIORAL SCIENCE


integrity

General terminology - competenc., accuracy, responsibility

MA

TH

NU

MB

ER

SY

ST

EM

S

Use of numbers (without calculations) counting, indexing

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Reading

Writing

EX

AM

PLE

S

Transmitting documents

63

SK

ILLS

/CO

NC

EP

TS

Comprehension, detail/inference, speed

Spelling, classification, description,

usage

Visual analysis, memory, retention,

recognition of codes

F6

(TA

SK

ST

AT

EM

EN

T)

FOLLOW AND ESTABLISH DICTATION PROCEDURES WHEN APPLICABLE

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Procedures manual

Reference material

Dictation equipment

Dictation supplies

Pad and pencil

Correspondence folder

Dictionary

Gather reference material

Refer to procedures manual

Make brief outline

Think first - then dictate

Review dictation

Give transcriptionist needed instructio

Distribute completed dictation to W/P

center

SAFETY

Follow normal safety procedures

HAZARD

Equipment breakdown

DECISIONS

Determine whether correspondence is

active or re-active

Decide what reference materials are

necessary

Decide the re-action of the recipient

CU

ES

Quality requirements

Time factor

ER

RO

RS

Waste of time/money

Ineffective correspondence

-14

, Zig

Z 7

.V

CSI

TL

IIL

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

BEHAVIORAL SCIENCE

Professionalism - trust, confidentality, cooperation,

integrity

General terminology - aptitude, competency, proficiency,

accuracy, responsibility

T.+

Uses of numbers (without calculations) counting, indexing,

ordering, coding

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Speaking

Reading

Writing

Viewing

EX

AM

PLE

S

Compose documents

Documents

Ducuments

Documents

65

SK

ILLS

/CO

NC

EP

TS

Terminology/general vocabulary, appro-

priate diction, enunciation, clarity

of expression

Comprehension, definition


business letters (format/content)

logic, usage

Visual analysis, memory, describing,

logic

Duty G Originating Formats

1 Determine type of format2 Compose document to be formated3 Utilize coding applicable to format4 Keyboard document5 Playback final copy

7/

67

G(T

AS

K S

TA

TE

ME

NT

)DETERMINE TYPE OF FORMAT

'72

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Procedures manual

Rough draft paper

Read procedures manual

Apc:y instructions appropriate to for-

mat

Make rough draft

N/A

DE

CIS

ION

SC

UE

SE

RR

OR

S

Determine type of format

Company procedures

Work must be redone

Loss of time/money

1111

111M

INA

IMIr

r' r

.asc

iaga

imi.i

re-a

lii;v

-,

G(T

AS

K S

TA

TE

ME

NT

)DETERMINE TYPL OF FORMAT

SC

IEN

CE

BEHAVIORAL SCIENCE

Aptitude

Proficient

MA

TH

NU

MB

ER

SY

ST

EM

S



coding


CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Reading

EX

AM

PLE

S

Check procedure manual

69

SK

I LLS

/CO

NC

EP

TS

Comprehension, terminology, instruc-

tions

G2

(TA

SK

ST

AT

EM

EN

T)

COMPOSE DOCUMENT TO BE FORMATED

'74

TO

OLS

, EQ

UIP

ME

NT

, .A

RT

ER

IALS

,O

BJE

CT

S A

CT

ED

UP

ON

PE

RF

OR

MA

NC

E K

NO

WLE

DG

ES

AF

ET

YH

AZ

AR

D


Operate equipment

SAFETY

Console


Rough draft paper

typewriter

Reference manual


Dictionary

Keep hair, clothing, and foreign

Magnetic media (magnetic card, mag-

netic tape, cassette, cartridge)

objects away from wetchanism

HAZARD


tric typewriter


Electrical shock

DE

CIS

ION

SC

UE

SE

RR

OR

S

Determine correct grammar, spelling,

punctuation and sentence structure

Well formulated document

Loss of time/money

Decide on most eye-pleasing format

Determine what is "accurate"

information

G2 (TASK STATEMENT)

COMPOSE DOCUMENT TO BE FORMATED

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

PHYSICAL SCIENCE



BEHAVIORAL SCIENCE

Aptitude

Motivation

Proficiency



Adding, subtraction algorithm

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS /C

ON

CE

PT

S

Writing

Viewing

Compose a letter

Compose a letter

71


format/content, terminology/s7enerai

vocabulary, clarity of expression,

logic, usage

Visual analysis, logic, detail/infer-

ence

P1;

:s1t

11--

oi

G(T

AS

K S

TA

TE

ME

NT

)UTILIZE CODING APPLICABLE TO FORMAT

104

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

N

1,/

PE

RF

OR

MA

NC

E K

NO

WLE

DG

ES

AF

ET

YH

AZ

AR

D

Procedures manual

Rough draft paper

Determine coding

Write rough draft

DE

CIS

ION

S

Interpret code

Determine whether document conforms

with procedures manual

N/A

CU

ES

ER

RO

RS

Instructions in procedures manual

Loss of time/money

.YrV

IIVIIP

ME

MIN

Nj

G (

TA

SK

ST

AT

EM

EN

T)

UTILIZE CODING APPLICABLE TO FORMAT

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

BEHAVIORAL SCIENCE

Aptitude

Proficiency

Positive whole numbers

positive nationals



CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Reading

Writing

Check draft

Rough draft

EX

AM

PLE

S

73

SK

I LLS

/CO

NC

EP

TS

Com

preh

ensi

on, i

nstr

uctio

ns, t

erm

rinology

Classification, clarity of expression

G4

(TA

SK

ST

AT

EM

EN

T)

KEYBOARD DOCUMENT

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD


Console

Magnetic media (magnetic tape, mag-

netic card, cassette,

cartridge)

Document

Rough draft paper

Procedures manual

Operate keyboard

Operate console

Keyboard document

Make revisions or corrections

DE

CIS

ION

S

Determine correct format after revi-'

sions or corrections

Correct usage of codes

SAFETY


typewriter





equipment

HAZARD


tric typewriter


Electrical shock

Loss of equipment

CU

ES

Company regulations regarding formats

ER

RO

RS

Loss of time/money

Document must be redone

1114

711

7411

1111

1111

11E

: ""'

1111

111§

111:

G (

TA

SK

ST

AT

EM

EN

T)

KEYBOARD DOCUMENT

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

PHYSICAL BEHAVIORAL



BEHAVIORAL SCIENCE

Aptitude

Hand movement

Proficiency


Use of numbers (without calculations) ordering,

counting,

coding

Addition, subtraction

algorithm

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS /C

ON

CE

PT

S

Reading

Viewing

Document

Document

75

Comprehension, detail/inference,

terminology

Visual analysis, recognition of symbols

codes, emblems

7q

G5

(TA

SK

ST

AT

EM

EN

T)

PLAYBACK FINAL COPY

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD


Console

Magnetic media (magnetic tape, magnet-

ic card, cassette, cartridge)

Office stationery

Procedures manual

DE

CIS

ION

S

Operate console

Operate magnetic typewriter

SAFETY


typewriter





equipment

HAZARD

Cut self on guide wire inside selectric

typewriter


Electrical shock

Loss of equipment

CUES

Determine whether formatted documents

Previously formatted documents of the

conform to company policies

same type

ER

RO

RS

Loss of time/money

Document rejected

G5

(TA

SK

ST

AT

EM

EN

T)

PLAYBACK FINAL COPY

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

PHYSICAL SCIENCE



BEHAVIORAL SCIENCE

Hand movement

Positive whole numbers

positive rationals


CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Reading

Viewing

Document

Document

77

Proofread

Visual analysis, logic

Ri

Duty H Managing Time and Tasks

1 Self-log a task data sheet2 Record a work count3 Maintain strict time schedule on all work produced

79

(TA

SK

ST

AT

EM

EN

T)

SELFLOG A TASK DATA SHEET

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Task data sheet

7-per

Reord of turn around time

Procedures manual

Assemble and record on task data sheet

a record of Jobe by time period

Assemble and record time between begin-

ning and completion of tasks

rA

DECISIONS

Determine the proper procedure

Determine accuracy of math

Determine accuracy of records

CU

ES

Directions in procedures manual

Illogical r-sult

ER

RO

RS

Loss of time/money

Possible loss of integrity in eyes of

employer

H (

TA

SK

ST

AT

EM

EN

T)

SELFLOG A TASK DATA SHEET

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

BEHAVIORAL SCIENCE

Aptitude

Motivation

Proficiency


Use of numbers (without calculations) counting, ordering,,

coding


CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS /C

ON

CE

PT

Writing

Work sheet

8 1

Penmanship, classification, description

clarity of expression

rAla

l

(TA

SK

ST

AT

EM

EN

T)

RECORD A WORK COUNT

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

- H

AZ

AR

D

Operator's daily log sheet

Procedure manual

Check-off sheet D

EC

ISIO

NS

Determine


Determine accuracy Of records

Determine work volume and compare with

company production requirements

Re-evaluate time to complete asligned

task

Assemble record of work volume

Record data

CU

ES


Check company policy

Complexity of task

N/A

ERRORS

Loss of time/money

Miscalculations

H(T

AS

K S

TA

TE

ME

NT

)RECORD A WORK COUNT

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

BEHACIORAL SCIENCE

Motivation

.



Addition, multiplication algorithm

Distributive law

'

Order of operations

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS /C

ON

CE

PT

S

Writing

Work sheet

83

Report, descripiton, penmanship

iris

H3

(TA

SK

ST

AT

EM

EN

T)

MAINTAIN STR.....a TIME SCHEDULE ON ALL WORK

PRODUCED

f:7

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

r-k3

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

IS

AF

ET

YH

AZ

AR

D

Log sheet

Standard data manual

Task data sheet

Procedures manual

Work scheduling board

Watch

Maintain records on variety of tasks

performed and time required for each

Check standard data manual

N/A

DECISIONS

CU

ES


Determine accuracy of records

Determine availability proof to sub-

stantiate report


Illogical results

ER

RO

RS

Loss of time/money

HP

-AS

K S

TA

TE

ME

NT

)MAINTAIN STRICT TIME SCHEDULE ON ALLWORK PRODUCED

SCIENCE

MATH

NU

MB

ER

SY

ST

EM

S

BEHAVIORAL SCIENCE

Motivation

Use of numbers (withoLt calculations

) counting, ordering,

coding

Addition, subtraction,

multiplication, division

algorithms

order of operations

Positive whole numbers - positive

rationals

Measurement:

non-geometric

tine /calendar

CO

MM

UN

ICA

TIO

NS

Writing

PE

RF

OR

MA

NC

E M

OD

ES

Work sheet

EX

AM

PLE

SS

KIL

LS /C

ON

CE

PT

S

85


Duty I Supervising the Center

1 Supervise all typing and clerical support function in the center2 Schedule, control, report and maintain quality standard3 Maintain integrity on all confidential material being produced4 Administer salaries and appraise performance5 Establish and maintain training and cross training schedules6 Coordinate all functional activities with other affected areas7 Review and analyze new and revised procedures and implement necessary changes8 Motivate employees

87Sqi

I(T

AS

K S

TA

TE

ME

NT

)SUPERVISE ALL TYPING AND CLERICAL SUPPORT FUNCTION IN THE CENTER

g-.

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EN

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ER

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ED

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UM

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D

Supervisor's manual (personnel

Skill of handling people

SAFETY

matters)

Equipment knowledge

Proper maintenance and use of equipmen

Materials (supplies, etc)

Procedures knowledge

Equipment

Knowledge of personnel policies

HAZARD

Procedures manual

Budget time, money, people in training

Loss of equipment

Budget (money)

Set and maintain production and quality

Staff

records

Knowledge of supplies needed and order-

ing procedures

Business English skills

DECISIONS

CU

ES

ER

RO

RS

Determine who is trained to do the job

Work volume

being produced and time

Backlogs

Determine time szhedules

schedule being met

Overtime

Determine work volume

Morale of staff

Improper equipment and skill utiliza-

Determine equipment available

tion

Determine production standards

Loss of money

Determine supplies available

..

I(T

AS

K S

TA

TE

ME

NT

)SUPERVISE ALL TYPING AND. CLERICAL SUPPORT FUNCTIONS IN THE CENTER

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

PHYSICAL SCIENCE



BEHAVIORAL SCIENCE

Versatile

Motivation

Good observer

Aware of external and internal pressures

Supervision

nistribute personnel with regard to leadership qualities

%nd experiences for optimum team performance

Grant conscious attention to smoothly flowing team work

Maintain regard for differing views on maximum efficiefty

of the operations

Grant appropriate regard for customer's unique needs

Exhibit capacity to ascertain best service for the par-

ticular party type requested

Communicate pride in establishment

Positive nationals - positive whole numbers

Use of numbers (without calculations) counting, coordinate

System, ordering, coding, ratio

Fundamental operations (calculations) addition, subtraction

division, multiplication algorithms, order of operations

i.e., use of parentheses In simplifying arithmetic

expressions

Multiplication by zero, distributive (multiplication W. R.

T. addition)

Measurement:

non-geometric

time

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Speaking

Read

Write

Listen

View

EXAMPLES

Skill of handling people

Knowledge of personnel policies

Training schedules

Employees feedback

Finished product

89

SK

I LLS

/CO

NC

EP

TS

Terminology, persuasion, logic, dress,

poise, usage

Comprehension, detail, informational

report, recommendation report,

progress definition, proposal term-

inology

Spelling, descripiton, terminology,

logic

Discrimination

facts from non-facts,

recognize opinion, concentration,

logic

Visual analysis, logic, detail, recogn-

ition of symbols and codes

I(T

AS

K S

TA

TE

ME

NT

)SCHEDULE, CONTROL, REPORT AND MAINTAIN QUALITY STANDARD

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Log sheet summary

Management report

Week/month volume production sheet

Report on equipment maintenance re-

cord

Procedures manual

Document for determining quality con-

trol

Work schedule for operations

Vacation schedule

Record of supplies and billing

Gather data

Analyze data

Make recommendations

Complete forms

N/A

DECISIONS

Determine accuracy of data

Determine completeness of data

Determine what maintains greatest

efficiency

CU

ES

All work performed on time

Volume

ER

RO

RS

Poor quality

Loss of time/mnney

I (T

AS

K S

TA

TE

ME

NT

)SCHEDULE, CONTROL, REPORT AND MAINTAIN QUALITY STANDARDS

SCIENCE

MA

TH

NU

MB

ER

SY

ST

EM

S

PHYSICAL SCIENCE


BEHAVIORAL SCIENCE

Professionalism

Maintain capacity to foster cooperation; to function

efficiently when encountering fast changing, multiple,

personal or situational variables

Supervision



Positive rationals - positive whole numbers


coding

Fundamental operations (calculations) addition, subtraction,

multiplication, division algorithm, order of operations,

i.e., use of parentheses in simplifying arithmetic

expressions

Reduction of fractions; changing mixed numbers to improper

fractions; changing percents to fractions and fractions

to percents; finding a percent of a number and what per-

cent one number is of another; changincl fractions to

decimal and decimal to fractions; ratio and proportion -

estimate; rounding off decimals and whole numbers,

equality/equivalence, inequality/greater than/less than,

commutative (order), associative (grouping), distributive

identity of one, identity of zero, multiplication by

zero, inverses/multiplicative and additive; electric

calculators, computers; rate, time

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Reading

Writing


Quality control report

91

-Comprehension, detail/inference, infor-

mational reports, definition, term-

inology, recommendation reports,

progress reports


informational reports, recommen-

dation reports, terminology, clarity

of expression, logic

.

-

I (T

AS

KS

TA

TE

ME

NT

)MAINTAIN INTEGRITY ON ALL CONFIDENTAIL MATERIAL BEING PRODUCED

TO

OLS

, '"Q

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

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ER

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GE

SA

FE

TY

HA

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RD

Per2onnel records

Procedure manual

Confidential material in general

Follow company procedure

N/A

DE

CIS

ION

S

Determine who needs to know

Determine how much others should know

CU

ES

Company policy

Degree of confidentiality

Ikr

Loss

Loss

Loss

ER

RO

RS

of security

of job

of money

awro

aram

wro

mm

erts

13 (

TA

SK

ST

AT

EM

EN

T)

MAINTAIN INTEGRITY ON ALL CONFIDENTAIL MATERIAL BEING PRODUCED

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

BEHAVIORAL SCIENCE

Professionalism

Maintain capacity to foster trust, confidentiality, coop-

eration; to generate integrity

N/A

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Reading

Writing

EX

AM

PLE

S


Employee apprisal

93

SK

ILLS

/CO

NC

EP

TS

Comprehension, informational reports,

recommendation reports, progress

reports, proposals, definition,

terminology, process report/instruc-

tions

Penmanship, spelling, reports, business

letters (format/content), term-

inology, clarity of expression,.

logic

SS

14

(TA

SK

ST

AT

EM

EN

T)

ADMINISTER SALARY AID APPRAISE PERFORMANCE

r-r

of

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Personnel record

Record of sa',ry scale

Attendance record

Production record

Appraisal sheets

Performance play

Gather data

Conduct employee interview

Hire or dismiss

Report to management

DE

CIS

ION

S

Decermine performance of employee

CU

E$

Attendance, production, attitude,

appearance, cooperation, etc.

ER

RO

RS

Dissatisfied employee and employer

Morale


I4(T

AS

K S

TA

TE

ME

NT

)ADMINISTER SALARY AND APPRAISE PERFORMANCE

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

BEHAVIORAL SCIENCE

Professionalism


cooperation; to generate integrity; to cope with

conflict behavior; to function efficiently when en-

countering fast changing, multiple, personal or

situation variables; exhibit qualities of self-con-

fidence, composure, self-reliance, self-respect and

adaptability

Supervision

Maintain regard for differing views on maximum effi-

ciency of the operations



coding

Addition, subtraction, multiplication, division algorithms,

order of operations

Reduction of fractions, changing mixed numbers to improper

fractions, changing percents to fractions and fractions to

percents, finding a percent of a number and what percent

one number is of another, changing fractions to decimal

and decimals to fractions; ratio and proportion, estimat-

ion, rounding off decimals and whole numbers, equality/

equivalence, inequality/greater than/less than; commutat-

ive, associative, distributive, identity of zero, mult4

iplication by zero, inverses/multiplicative and additive

Electric calculators, computers

Rate

Time, money, manipulation of formulae, write as a formula or

equation a relation ship given in words, solve problems

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Reading

Writing

EX

AM

PLE

S

Check personnel record

Periodic employee appraisal

95

SK

ILLS

/CO

NC

EP

TS

Comprehension, progress report, term-

inolgoy

Penmanship, description, terminology,

clarity of expression, logic

is (

TA

SK

ST

AT

EM

EN

T)

ESTABLISH AND MAINTAIN TRAINING AND CROSS TRAINING SCHEDULES

#"%

-


OB

JEC

TSACTED UPON

PE

RF

OR

MA

NC

E K

NO

WLE

DG

E

. 6,r

.i

SA

FE

TY

HA

ZA

RD

Training manual

Operators manual

Training record

Training schedule

Audio visual aids

Props

Equipment

Determine need for training

Schedule training

Give training

Appraise results

DE

CIS

ION

S

Choose employee

Choose materials to use

Choose equipment

Choose time

QM

Difficulty of training

Appropriateness of training

ER

RO

RS

Incorrect choice of trainee

Loss of time and-money

15 (

TA

SK

ST

AT

EM

EN

T)

ESTABLISH AND MAINTAIN TRAINING AND CROSS TRIANING

SCHEDULES

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

PHYSICAL SCIENCE



BEHAVIORAL SCIENCE

Professionalism

Maintain capacity to foster cooperation; to cope with

conflict behavior; to function efficiently when encoun-

tering fast changing, multiple, personal or situational

variables; exhibit qualities of self-confidence, com-

posure, self-reliance, self-respect, andadaptability

Supervision

Distribute personnel with regard to leadership qualities

and experiences for optimum team performance


Maintain regard for differing views on maximum efficiency

of the operations

Positive nationals - positive whole numbers

Use of numbers (without calculations) counting,

ordering,

coding

Addition, subtraction, multiplication, division

algorithm

order of operations

Reduction of fractions, changing mixed numbers to

improper

fractions, changing percents to fractions and

fractions

to percents, finding a percent of a numberand what

percent one number is of another; changing

fractions to

decimal and decimal to fractions, ratio and

proportion,

equality/equivalance, inequality/greater then/less than;

commutative, associative, distributive, identityof

zero, multiplication by zero,inverses/multipliative

and additive

Calculators mechanical, computers

Measure sense/role of unit; rate

measurement: time, money, temperature,

weight, liquid,

dry, speed, pressure

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Reading

Writing

Training manual

TrAining schedule

97

Comprehension, detail, description of

mechanism, definition, terminology

Penmanship, spelling, clarity of

expression, logic

----

40. 0

I6(T

AS

K S

TA

TE

ME

NT

)COORDINATE ALL FUNCTIONAL ACTIVITIES WITH OTHER AFFECTED AREAS

4434

Alum.

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Procedure manual

Other department schedules

Departmental projects

Equipment from other departments

Vacation schedules

Gather data

Meet with other departments

Decide on nature and scope of

activities

DE

CIS

ION

S

Determine time limits

Determine degree of interaction

Determine who to work with

Determine best equipment

CUES

Time element

Requi7ements of other affected areas

Flexible, competent employee

ER

RO

RS

Disagreement

Non-cooperation

(TA

SK

ST

AT

EM

EN

T)

O

COORDINATE ALL FUNCTIONAL ACTIVITIES WITH OTHER AFFECTED AREAS

SC

IEN

CE

MATH

NU

MB

ER

SY

ST

EM

S

PHYSICAL SCIENCE



BEHAVIORAL SCIENCE

Professionalism

Maintain capacity to foster confidentiality, cooperation;

to cope with conflict behavior; to

function efficiently

when encountering fast changing, multiple,

personal or

situational variables; exhibit qualities ofself-confi-

dente, composure, self-reliance, self respect

and

adaptability

Supervision

Grant conscious attention to smoothly

flowing team work

Maintain regard for differing views on maximumefficiency

of the operations



coding

Addition, subtraction, multiplication, division algorithm,

order of operations`


fractions, changing percents to fractions to fractions to

percents, finding a percent of a number and what percent

one number is of another, changing fractions to

decimal

and decimal to fractions, ratio and proportion

Equality/equivalence, inequality/greater than/less than

commutative, associative, distributive, identity of zero,

multiplication of zero, inverses/multiplicative and

additive

Calculators (electric), computers

Basic Measurement

Measure sense/role of unit; rate, time

money

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

EMODES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Reading

Writing

Listening

Viewing

Procedure manual

Procedures

Needs of other area

Needs of other area

gin

Comprehension, detail, description of

mechanism, definition, terminology

Penmanship, spelling, description,

terminology, clarity of expression,

logic

Discriminate facts from non-facts,

recognize opinions, concentration,

logic, note taking

Visual analysis, describing, logic,

,detail/inference

ijTO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

444I

R

OB

JEC

TS

AC

TE

D U

PO

NS

AF

ET

YH

AZ

AR

D

(TA

SK

ST

AT

EM

EN

T)

REVIEW AND ANALYZE NEW AND REVISED PROCEDURES AND IMPLEMENT NECESSARY CHANGES

PE

RF

OR

MA

NC

E K

NO

WLE

DG

E

Procedure manual

Documents affected

Equipment

Copy of state/federal laws

Physical layout

Operator's menial

Suggestions sheet

DE

CIS

ION

S

Determine most efficient choice

Determine if it is feasible

Determine if it is legal

Determine need for additional or

less equipment or personnel

Analyze present method

Consider alternative method

Choose and implement method

Review and monitor new procedure

CU

ES

Mbnitary considerations

Ease of changeover

ER

RO

RS

Resistance to change

Less efficient method


I7

(TA

SK

ST

AT

EM

EN

T)

REVIEW AND ANALYZE NEW AND REVISED PROCEDURES AND IMPLEMENT NECESSARY CHANGES

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

PHYSICAL SCIENCE



BEHAVIORAL SCIENCE

Professionalism

Maintain capacity to foster trust; to cope with conflict

behavior; to function efficiently when encountering


ables; and exhibit qualities of self-confidence, com-

posure, self-reliance, self-respect and adaptability

Supervision


Positive numbers - positive whole rationals


coding


order of operations


fractions, changing percents to fractions and fractions

to percents, finding a percent of a number and what

percent one number is of another, changing fractions to

decimal and decimals to fractions, rounding off decimals

and whole numbers; equality/equivalence, inequality/

greater than/less than; commutative, associative,

distributive, identity of zero, multiplication by zero,

Calculators electric, computers

Measure sense/role of unit; metric and English measure and

conversion; time, money

CO

MM

UN

ICATIONS

PE

RF

OR

MA

NC

E M

OD

ES

Speaking

Reading

Listening

Writing

EX

AM

PLE

S

Consult with another person

Procedure manual

Recommendation by a principal

Recommendation report

101

SKILLS/CONCEPTS

Terminology, clarity of expression,

persuasion, logic

Comprehension, detail, description,


persuasion, logic



logic, work definition, note taking

Penmanship, spelling, classification,

description, terminology, clarity

of expression, persuasion, logic

*Mb

I, (T

AS

K S

TA

TE

ME

NT

)REVIEW AND ANALYZE NEW AND REVISED PROCEDURES AN!) IMPLEMENT NECESSARY CHANGES

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

PHYSICAL SCIENCE



BEHAVIORAL SCIENCE

Professionalism

Maintain capacity to foster trust; to cope with conflict

behavior; to function efficiently when encountering


'Ales; and exhibit qualities of self-confidence, com-

posure, self-reliance, self-respect and adaptability

Supervision


Positive numbers - positive whole rationals


coding


order of operations


fractions, changing percents to fractions and fractions

to percents, finding a percent of a number and what

percent one number is of another, changing fractions to

decimal and decimals to fractions, rounding off decimals

and whole numbers; equality/equivalence, inequality/

greater than/less than; commutative, associative,

distributive, identity of zero, multiplication by zero,

Calculators electric, computers

Measure sense/role of unit; metric and English measure and

conversion; time, money

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS /C

ON

CE

PT

S

Speaking

Reading

Listening

Writing

Consult with another person

Procedure manual

Recommendation by a principal

Recommendation report

101

Terminology, clarity of expression,

persuasion, logic

Comprehension, detail, description,


persuasion, logic



logic, work definition, note taking

Penmanship, spelling, classification,

description, terminology, clarity

of expression, persuasion, logic

-tift

ti__

__...

......

(TA

SK

ST

AT

EM

EN

T)

MOTIVATE EMPLOYEES

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

N

Performance charts and graphs

Bsychological texts, guides, etc

Money

Career path guidelines

Organizational chart

Production records

Performance plan

Amax) visual materials

DECISIONS

Determine which motivational techniq

-

to employ

Whether to

promote or not to promote

PE

RF

OR

MA

NC

E K

NO

WLE

DG

ES

AF

ET

YH

AZ

AR

D

Consider employee's needs

Anticipate problems

Recognize strengths and weakensses

Defend rights of employee

Review data

N/A

5U ES

Attendance

Attitude

Employee seeking more work

pRROR$


Dissatisfied employee

IQ (

TA

SK S

TA

TE

ME

NT

)MOTIVATE EMPLOYEES

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

BEHAVIORAL SCIENCE

Professionalism

Maintain capacity to foster trust,

confidentiality, coop-

eration; to generate integrity; to copewith conflict

behavior; to function efficiently whenencountering

fast changing, multiple, personal orsituational vari-

ables; and exhibit qualities ofself-confidence, com-

posure, self-reliance,

self-respect and adaptability

Supervision

Distribute personnel with regard to leadershipqualities

and experiences for optimum team performance

Grant conscious attention to smoothlyflowing team work

Maintain regard for differing views on maximumefficiency

of the operations


N/A

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Speaking

Reading

Writing

Oral praise

Performance chart

Complimentary note um

Clarity of expression, poise

Comprehension

Penmanship, spelling, description,

clarity of expression

Duty J Administrating Secretarial/Clerical Support

1 Route and distribute articles of mutual interest2 Prepare and secure advances and complete necessary expense reports

3 Keep records and place orders for all equipment and supplies needed

I64

J, (

TA

SK

ST

AT

EM

EN

T)

ROUTE AND DISTRIBUTE ARTICLES OF MUTUAL INTEREST

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

N

Incoming mail

Inter-office communications

Publications

Procedures manual

Routing slip

Log sheet

Films

Slides

Diagrams

Packages

Copier

Envelopes

PE

RF

OR

MA

NC

E K

NO

WLE

DG

ES

AF

ET

YH

AZ

AR

D

Sort mail

Read to determine recipients

Determine priority of document to

establish guidelines

Log

Distribute

DE

CIS

ION

SERRORS


Determine how much and to whom

Follow specific instructions for

copying

Distribute smoothly and efficiently

Need for information

Time factor

Immediate actions

Too much/too little information

Cost/time/money

Loss of documents

3 (T

AS

KS

TA

TE

ME

NT

)ROUTE AND DISTRIBUTE ARTICLES OFMUTUAL INTEREST

SCIENCE

MA

TH

NU

MB

ER

SY

ST

EM

S

BEHAVIORAL SCIENCE

Professionalism - trust, confidentiality,

cooperation,

integrity, adaptability

General terminology - accuracy, competency,

responsibility


counting, ordering

coding

Fundamental operations

(calculations) addition, subtraction,

multiplication, division algorithms

order of operations, i.e.use of

parentheses in simpli-

fying arithmetic expressions

Measurement:

non-geometric

time, money

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Reading

Writing

Viewing

EX

AM

PLE

S

Distribution of mail documents,

pack-

ages, etc.

107

SK

ILLS

/CO

NC

EP

TS

Comprehension, speed/rate, terminology

Classification

Memory, recognition of codes

PREPARE AND SECURE ADVANCES AND COMPLETE

NECESSARY EXPENSE REPORTS

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Procedures manual

Necessary forms

Instructions to complete forms

Authorized signatures

Time schedules

ADVANCES

Complete the fill-in information

Determine how many days expense account

Determine individuals destination

Amount of money needed

Obtain proper signature

Submit necessary copies to company cash

ier

Pick up money and turn over to the

recipient

CLEAN EXPENSE REPORT

Receive copy of expense report from the

individual

Review for completed information

Obtain necessary verification

Return form with any refund or obtains

refunds if necessary

Log expense information in the depart-

ment records for budget purposes

N/A

AMMEMMEMMOS4mdEL

DECISIONS

CU

ES

ER

RO

RS

Determine complete information

Completeness of information

Determine proper authorization

Rejection of request

Make sure correct amour*. of money is

Awareness of company's financial status

received

LOSS of money/time

Extensive research

Budget problems/difficulties

.,

j (T

ASK

ST

AT

EM

EN

T)

PREPARE AND SECURE ADVANCES AND COMPLETE NECESSARY EXPENSE REPORTS

SC

IEN

CE

MA

TH

NU

M3E

R S

YS

T

Positive rationals and whole numbers

Uses of numbers

Addition, subtraction algorithms

N/A

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Reading

Writing

Listening

Viewing

EXAMPLES

Preparation of expense forms

Fill in information on forms

Making notes on request

Typing correct codes

SK

1LLS

/CO

NC

EP

TS

Comprehension,detail/inference, defini

tion, terminology

Classification, description

Concentration, note taking


j (T

AS

K S

TA

TE

ME

NT

)KEEP RECORDS AND PLACE ORDERS FOR ALL E UIPMENT

TOOLS,

EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TSmaim WWI

PE

RF

OR

MA

NC

EKNOWLEDGE

SA

FE

TY

HA

ZA

RD

Procedures manual

Obtain list of needed supplies and

Log sheet

equipment

Equipment catalogues

Check various company catalogues

Supply catalogues

Secure budget information

List of equipment and supplies

Secure recommendations

History and retention of equipment

Secure authorization

Place order

N/A

DECISIONS

CUES

ER

RO

RS

Determine storage for supplies

Time involved on rush items for

Overspend budget

Determine facilities for equipment

supplies

Too little or too much equipment

Does the need warrant buying rather

than leasing equipment

(TA

SK

ST

AT

EM

EN

T)

KEEP RECORDS AND PLACE ORDERS FOR ALL EOUIPMENT AND SUP"UELNEEDED

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

BEHAVIORAL SCIENCE

Professionalism - trust, integrity, cooperation

General terminology - accuracy, competency, responsibility

Uses of numbers (without calculation:) counting, ordering,

cooing

Fundamental operations - addition, subtraction, multiplica-

tion, division algorithms,

Measurement:

non-geometric

time, :limey

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Reading

Writing

Viewing

EX

AM

PLE

S

Ordering office supplies equipment

Orders

Orders

SK

ILLS

/CO

NC

EP

TS

Terminology

Classification, description, usage


GLOSSARY

Batching - collecting similar work which could be produced at one operation

Buck Slip - individual slip of paper attached to memos or documents to indicate

distribution

Bursting - separating perforated paper after documents have been typed automatically;

bursting is done both vertically and horizontally

Carbonized Sheet - registers impression made by typewriter on instrument without the

need for carbon paper

Cartridge - a single reel of magnetic tape in a plastic or metal container designed

to feed the tape into an automatic typewriter

Console - the unit housing the record/playback mechanism and related controls of a

text editing typewriter

Copy - material worked from to prepare final or hard copy

Copy Revision - includes console preparation, automatic playback when making corrections

due to editorial changes, and actuating of various playback controls; console adjust-

ments are included, if required

Editing - reading back, scanning, deleting, inserting and reformating

Final Copy - the finished product

Flow Chart - a graphic representation of the flow of work from origin to completion in

which symbols are used to represent operations and equipment

Hard Copy - typewritten copy of any description

Input - information entered into a system to be processed

0k03

Input Word Processing Equipment - new name used by IBM for dictation equipment to better

describe its function in a word processing system

Keyboarding - includes depressing keys on the typewriter keyboard; also includes platenmovement, back spacing, underlining and tabbing

Logging - a method of recording, cataloging and/or filing documents or media

Log Sheet - a document prepared and maintained by operators to index work on any given

tape, card, etc., or to keep track of incoming and outgoing work, turnaround time, etc.

Mag Card/Mag Tape - tape or card coated or impregnated with magnetic material on whichinformation may be stored in the form of coded polarized spots

Magnetic Keyboard - a device for recording alphanumeric characters on a magnetic tape orcard, such as IBM Magnetic Tape "Selectric" Typewriter, or Mag Card "Selectric"

Typewriter

Media - generalization of the various types and kinds of things on which recordings can be

made

Matching - collecting finished material, segregating into sets of documents for mail or dis-

tribution; related in content, e.g., letter and attachment which goes to the same person

Mode - the operating aditions of a unit

Original Dictation - communications that are machine dictatable and cAgiilel in content-in a

word processing system, one of three forms in which work reaches a typing station

Pin Feed Plater - a typewriter platen having a sprocket -like pin feed for feeding continuous

forms through a typewriter

Playback - includes all console preparation and automatic playback control handling and

machine playback time

Power Keyboard - a term referring to the family of automatic or text editing typewriter

equipment

11y

Preparation - includes handling paper, loading the recording media, console preparation,and typewriter preparation (tabs, margins, margin re-sets)

Prerecorded - material stored on magnetic tapes or cards for repetitive use, such asstandard paragraphs in form letters-in a word processing system, one of three formsin which work reaches a type station

Quality Control - a check on work to keep a uniform quality and appearance, always strivingto standardize where possible

Self-logging - an employee's record of time required to do a job

Standard Data - a predetermined time standard obtained and accepted for a particular activityas reliable and representative of the work performed

Task Data Sheet - a record of jobs by time period during a single work day

Task List - a detailed record of each type of work performed by each worker and the averagenumber of hours spent to do it per week

Transcription - conversion by a secretary of recorded dictation to hard copy

Transmitting - routing documents from one area to another; methods: hard copy, telephone,or verbal information

Turnaround Time - the elapsed time between the beginning and completion of a task

Word Processing System the combination of specific procedures, methods, equipment, andpeople designed to accomplish the transition of a written, verbal, or recorded workand distributed to its ultimate use

Work Count - a count of the volume of work of an employee

Work Measurement - a process of determining how much time is required to do a given amountof work

ED 107 993 CE 004 206 AUTHOR Knupke, Lucille M.; And ... · DOCUMENT RESUME ED 107 993 CE 004 206...

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