ECC IT PowerPoint

1 Research Court, Suite 400, Rockville, MD 20850 · (301) 337-3100 · www.eccitsolutions.com2

ECC IT Client PhilosophyTechnology solutions to help you focus on your business; technology made simple.

If we were like most technology companies, this is where we would share a long list ofclient successes and credentials, but that’s not really our style. It’s not because we don’thave the client successes and credentials worth bragging about (we do); we’re just moreinterested in you — specifically, how our proven and unorthodox approach to technologysolutions can make a meaningful impact on your business. We take the time to listen andlearn about your business so we can fully assess and develop an understanding of yourpain points and priorities. There’s a big reason why so many of our clients stay with us —it’s because we’ve built our company around the fundamental objective of establishinglong-term partnerships designed to help businesses grow and evolve.

1 Research Court, Suite 400, Rockville, MD 20850 · (301) 337-3100 · www.eccitsolutions.com

Family of Companies

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ECC IT Solutions delivers cost-effective and results-driven managed IT support services, network security, cloud computing, storage protection, disaster recovery, computer upgrade and support services, and IT infrastructure assessment and design.

Impact Capital offers financial planning advice for all aspects of a client's lifetime needs, underpinned by an integrated approach to customer service. We

coordinate and communicate across different professional relationships — accountant, attorney,

banker, insurance agent, etc. — to deliver integrated advice and results.

1 Research Court, Suite 400, Rockville, MD 20850 · (301) 337-3100 · www.eccitsolutions.com4

With decades of cross-industry experience, ECC IT’s leadership team provides specialized knowledge and unparalleled success to our clients.

Core Leadership

EricCohen

Managing Principal

JeffSavitsky

Managing Director

MichaelCohenDirector

EthanSmithDirector

StephenWhiteDirector

Operations/Growth

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Eric CohenEric Cohen is the founder and Managing Principal of E. Cohen, a CPA firm that has provided an integrated suite of tax, assurance, and consulting services to individuals and a wide array of industries across the mid-Atlantic region for nearly 30 years.

Eric primarily provides tax research, planning and compliance services to high-income individuals, C-corporations, LLCs, S-corporations and partnerships, while occasionally providing additional audit and accounting services for these same entities. Eric specializes in such industries as real estate, government contracting, not-for-profit, wholesalers, and professional service companies.

Eric was named as one of the Top Ten 2019 Managing Partner Elite by Accounting Today; one of Washington DC region’s Top Business Executives by SmartCPA Reader’s Choice in 2012, 2011, and 2007; and his firm has been named as Best Accounting Firm to Work For 11 years and counting, as well as the #1 Best Firm for Women in the U.S.

Eric is a member of several professional organizations including the Montgomery County Chamber of Commerce, the American Institute of Certified Public Accountants, the Maryland Association of Certified Public Accountants, the Maryland Society of Accountants, the Greater Washington Society of Certified Public Accountants, and the Virginia Society of Accountants.

Managing Principal

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Jeffrey SavitskyJeffrey Savitsky “Jeff” is the Managing Director at ECC IT Solutions, LLC. He has over 13 years of information technology experience and has been a Network Systems Engineer for 11 years. As an Information Technology Consultant, he brings extensive information systems experience and skills to ECC IT that not only benefits our firm, but our clients’ businesses as well.

His experience in managing server and client software and hardware has empowered him to regularly manage projects and teams during all stages of development from planning to completion. His responsibilities for system assurance have included backup, offsite storage, and disaster recovery plans.

Prior to joining ECC IT, Jeff worked at American Express Tax and Business Services Corporation / RSM McGladrey, Inc., where he was responsible for all facets of their network systems, including planning, budget, installation, training, support, and management of servers and workstations.

Jeff graduated from The University of Maryland with a Bachelor’s Degree of Science in Business and Management and a Concentration in Decision Information Systems.

Managing Director

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Michael CohenDirectorMichael Cohen is a Director at ECC IT Solutions, LLC. Prior to becoming a Director, Michael was a Network Engineer with ECC IT Solutions for eight years. Michael’s responsibilities include configuring and maintaining Windows servers, firewalls and network security, email, help desk support, customer relations, marketing, and billing.

Michael has led many successful client projects, including replacing old servers, building physical servers and configuring them to support virtual machines, and completing data migrations. Michael’s other projects include migrations from Exchange, Google Apps, and other email providers to Microsoft Office 365.

Prior to joining ECC IT, Michael worked at SRA International, where his primary responsibilities included data infrastructure support and validation, client software installation and operations support, database archive management, and general computer support.

Michael graduated from Indiana University with a Bachelor’s Degree in Informatics.

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Ethan SmithDirectorEthan Smith is a Director at ECC IT Solutions, LLC. He has over 17 years of cross-platform experience in all facets of the information technology ecosystem. He is an expert in systems design and integration at both the hardware and software levels, with a strong emphasis on Dell, HP, Citrix, VMware, Microsoft, and WatchGuard solutions.

Ethan is a Certified Information Systems Security Professional (CISSP) with over six years of experience assessing IT systems for NIST, PCI, and HIPAA compliance, including preparing System Security Plans (SSP) and Plans of Action & Milestones (POA&M) and ensuring all required security controls are documented and implemented. His extensive technical background uniquely positions him to perform most security finding remediation tasks.

Ethan also has extensive experience with designing, implementing, and migrating redundant and scalable Storage Area Networks, including migrating storage between platforms with little or no end-user downtime. His in-depth knowledge of Microsoft-based networks has enabled him to successfully migrate numerous internal networks in their entirety into the Microsoft Office 365 cloud.

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Stephen WhiteDirector, Operations and GrowthStephen White serves as ECC IT’s Director of Operations and Growth. He oversees all company operations and leads marketing, client engagement, business development, and strategic partnership activities. Stephen is an accomplished executive with wide-ranging creative, strategic, and management skills and is responsible for developing and executing the firm’s overall growth objectives.

Prior to joining ECC IT, Stephen served as Vice President of Practice Growth for a local defense contractor and as Chief Administrative Officer and Partner at a large regional professional services firm. In these roles, Stephen designed and executed ambitious strategic plans for business unit growth and innovation and was responsible for administrative services, including marketing, business development, network administration, and firm operations.

Stephen has earned numerous awards for his innovative marketing campaigns. In 2004, he spoke on behalf of the Greater Washington Initiative in Canberra, Australia before an audience that included the Australian Prime Minister and members of Parliament, during which he discussed several topics such as business globalization, U.S. government contracting, and the Australian Free Trade Agreement.

Stephen holds certificates in a variety of administrative, sales, and technical training specialties and is an active member of various trade organizations. He is frequently asked by the media and professional organizations to comment on marketing, sales, and technology-related topics.


Industries Served

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ECC IT works closely with clients across multiple industries to bring specialized knowledge, invaluable skills, and certified professionals to address their critical technology and business process needs. The following is just a small list of the industries we serve:

• Accounting and Finance• Architecture and Engineering• Biotechnology• Government/Government Contractors

• Healthcare• Legal• Nonprofits• Real Estate

Each industry sector has its own set of unique circumstances and business requirements.


Strategic Partners

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ECC IT is dedicated to supporting and nurturing each of our technology partners. We combine our expertise with their state-of-the-art technology to power our technology solutions.


Services Platform

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We understand the crucial role technology plays in connecting all areas of your business. That's why we design, deploy, and support technology solutions that are proven to meet the demands of your industry.

ManagedServices

ConsultingServices

CyberSecurityRecruiting

& Training


The Case for MSP

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Why Select ECC IT As Your Managed Services Provider?

A question we often get asked is: “Why use a Managed Services Provider?” Companies often think it's better and more cost-effective to pay as you go or bring it in house – assuming managed services providers are like insurance policies that may never be used. Technology is an integral part of nearly every business, and falling behind on critical tasks like backups, patches, and security could result in unexpected, prolonged, and costly outages that could negatively impact your business. The benefits of using an MSP include:

• Empowering companies to focus on their business, not the technology• Minimizing downtime/security threats• Increasing operational efficiency• Reducing operating costs• Accessing expert technology support when it’s needed

With more predictable flat-fee billing models, cost-effective access to enterprise-level support is a reality.


Managed Services

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Reduce and Predict Your Monthly Technology Costs

Given that running your business is your primary focus, you already have too much on your plate for your reliance on technology to become yet another burden on your workload. Technology doesn’t have to be a hassle – ECC IT operates around the clock to ensure your environment runs smoothly and efficiently. Our complete managed services solution encompasses critical tasks, including:

• 24/7 Help Desk Support• Proactive monitoring and alerting of all critical systems• Advanced technology security protection• Backup management and replication• Patching of all systems

This is what makes ECC IT’s wide offering of managed services a desirable substitute or addition to your existing technology services team. As your managed services provider, we deliver high-impact solutions that allow you to focus on what’s most important: Running your business.


Consulting

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High-performing companies have one thing in common: they rely on technology to give them a competitive edge. What kind of company do you want to be?

Strategy, Planning, Implementation

Technology is a critical component of a company’s strategic plan and enterprise governance. Strategic technology planning encompasses a company’s leadership, organizational structures, and processes.

ECC IT’s strategic technology planning reflects the relevance of technology to each of the company’s strategic business goals. These plans incorporate strategy, budget, planning, and implementation timelines so that technology is predictable and implementation teams can be held accountable.

Continuity and Disaster Recovery

Maintaining business operations in times of crisis is critically important. Utilizing award-winning technologies and proven methodologies, our customized business continuity and disaster recovery solutions protect critical data and infrastructure so businesses can maintain productivity around the clock. That’s why leading businesses enlist ECC IT’s services to develop proven business continuity and disaster recovery solutions designed specifically for SMBs. Our experts work to understand your business objectives and develop realistic solutions that will give you peace of mind.

Let’s face it: Projects can be hard to manage alongside everything else you have on your plate. We do the heavy lifting so that you can focus on running your business. Our approach—designed with small and medium-sized businesses in mind—provides clients with the credentialed resources needed to design, install, migrate, upgrade, and maintain your company’s technology infrastructure.


Consulting

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High-performing companies have one thing in common: they rely on technology to give them a competitive edge. What kind of company do you want to be?

Governance, Risk and Compliance

Boost your reputation, ensure compliance, and deliver real business value: Our governance, risk, and compliance services leverage real-time monitoring and analysis to help you prepare for the unexpected while complying with regulatory requirements. In an era of heightened risk management standards, specialized disciplines, and multi-faceted technology, policies and procedures that are both effective and easy-to-use have become critical to keep pace in the ever-evolving global regulatory landscape. ECC IT brings a range of perspectives, an integrated portfolio of solutions, and a team of capable professionals who offer an experienced viewpoint on complex business challenges. Our approach helps companies evaluate their existing processes and procedures, while making recommendations that are tailored to fit your business.

Fractional CTO

A Chief Technology Officer (CTO) is a critical resource for most modern businesses. The CTO is responsible for creating the overall strategic direction for the company and enables an efficient utilization of technology throughout the enterprise. Unfortunately, for most SMBs, it is often cost-prohibitive to hire a full-time CTO. Companies can now escape the heavy cost of hiring a full-time CTO by opting for ECC IT’s fractional CTO services. Our fractional CTOs become an integral part of your company’s leadership team and help shape the strategic direction of your technology framework, ensuring it’s delivered on time and on budget while exceeding your expectations.


Cyber Security

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With the right combination of cyber defense solutions and information security technology, you can operate more successfully in a world where everything is increasingly interconnected. ECC IT partners with SMBs to plan, build, and run successful cybersecurity programs. Our methodology provides actionable steps to secure systems more effectively and provide recommendations to improve compliance with a wide variety of regulatory frameworks.

This includes: • Vulnerability assessments to identify, quantify, and rank

vulnerabilities based on the risks they pose• Penetration testing, during which our security experts attempt to

breach the security controls of your organization• Breach simulation services that depart from traditional testing

methodologies to simulate an attacker's actions, including the use of subterfuge, distraction and social engineering, with the goal of highlighting the impact of a security breach on your organization.

As the cyber threat landscape evolves with escalating speed, it takes smarter cybersecurity services to successfully protect your company.

Our proven techniques identify points of failure in existing systems, close pathways of attack, and remediate vulnerabilities to reduce security risks and meet compliance requirements.


Recruiting and Training

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TrainingECC IT provides a full suite of training and change management solutions. We’re helping forward-thinking companies drive business outcomes by engaging and educating end-users. We set up our clients for long term success with cost-saving initiatives like cross-credentialing, creating streamlined and effective training, and optimizing super user programs.

We connect you with seasoned technology professionals you won’t find at a typical technology recruiting agency.

RecruitingECC IT takes a strategic, proactive approach to searches and staffing that is informed by our knowledge of the market and understanding of the industry, and we will quickly connect you with high-performing technology professionals. You can be confident that each candidate you meet understands the full scope of the position and is excited about the opportunity to work with your company.


Transition Strategy

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As technology will play an even greater – and more dynamic role – in the future, switching sooner rather than later can help your business stay ahead of the curve when it comes to leveraging business technology. If your business hasn’t transitioned to managed services yet, you’ll want to discover why over half of SMBs are already relying on an MSP and what you can do to make the transition go smoothly. To ensure success, ECC IT employs a phased strategy that enables seamless setup and transition of service functions with minimal disruption to the client’s ‘business-as-usual’ through each phase of mobilization. While the phases of transition may vary from one company to another, there are several key components that ECC IT incorporates into every successful transition, including:

• Discovery and Planning• Transition Testing and Implementation• Enterprise-Wide Communications

Transitioning to managed services can empower businesses to do so much more with the technology they have.

• Controlled Rollout of Services• User Feedback and Reporting• Continuous Proactive Support


Service Level Agreements

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Before any long-term engagement begins, ECC IT establishes clear Service Level Agreements (SLAs) to ensure that the proper components and commitments are in place to provide consistent technology service support and delivery to our clients. Our SLAs are custom-tailored to meet the individual needs of our clients and set a clear understanding between us and their companies. At their most basic level, ECC IT’s SLAs:

• Provide clear reference to service ownership, accountability, roles and/or responsibilities.

• Present a clear, concise, and measurable description of service provision to the client.

• Match perceptions of expected service provision with actual service support and delivery.

Delivering predictable outcomes


Case Study

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Accounting and Finance: Transitioning from a pay-as-you-go IT service to a comprehensive managed services support model

The Client

Name: [Private]Industry: Account and FinanceSize: 100 employeesLocation: Maryland (2 locations)Services Performed:• Managed Services• Consulting

The Challenge

A regional assurance, tax, and consulting firm outgrew their pay-as-you-go relationship with their IT consultant and needed an industry-specific managed services provider to stabilize, upgrade, and support their IT infrastructure to comply with government regulations, mitigate security risks, reliably support multiple locations, and scale to meet projected growth. Prior to ECC IT’s involvement, the firm’s IT infrastructure had been plagued by many technical challenges, including:

• Misconfigured, outdated, and unpatched computers, servers, and network devices• Improperly implemented (or maintained) industry-specific software• No strategy plan to introduce newer technologies designed to help staff work more

efficiently• Network targeted by adware, spam, phishing schemes, and network intrusion attempts• Slow and unreliable remote access performance• Undocumented, untested, and unmonitored backup and disaster recovery plan


Case Study

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Accounting and Finance: Transitioning from a pay-as-you-go IT service to a comprehensive managed services support model

The Solution

ECC IT worked with the firm’s leadership team to fully understand their business objectives and develop a realistic project plan that would not interfere with busy season or the firm’s ability to perform billable work throughout the year. With the planin place, ECC IT stepped into action and:

• Designed, built, and installed the framework to migrate the client's on-premise network infrastructure to a new data center• Built frameworks to proactively monitor the condition of and automate the patching process of all computers, servers,

and network devices• Facilitated the purchase and installation of new industry-specific audit and tax software• Developed an easy-to-follow technology roadmap for the firm’s leadership to purchase and deploy vital equipment• Migrated the firm to Microsoft Office 365• Deployed enterprise-class antivirus/ransomware prevention frameworks and cloud-based spam-filtering technologies• Set up reliable CITRIX and VPN access for all users utilizing two-factor authentication for added security• Developed the plans and installed the frameworks for the firm’s backup and disaster recovery solutions

Following their transition to a stable and scalable IT platform, the firm enjoys better network performance, significantly less downtime, and fewer help desk requests, enabling them to service clients more efficiently and profitably.


Contact Us

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1 Research Court, Suite 400Rockville, MD 20850

301-337-3100 [email protected]

We Look Forward To Hearing From You

Minimize downtime, improve business continuity, and increase productivity.Contact us today and learn how ECC IT Solutions can proactively manage your IT operations andhelp transform your business.

ECC IT PowerPoint

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