EC & CC Through Citizen Service Centres ‘ Mee Seva ’ Vijay Kumar, IAS
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Transcript of EC & CC Through Citizen Service Centres ‘ Mee Seva ’ Vijay Kumar, IAS
EC & CC Through Citizen Service Centres
‘Mee Seva’
Vijay Kumar, IASCommissioner and Inspector GeneralDepartment of Registration & StampsGovernment of Andhra Pradesh
Need for change in system
As-is process –
Citizen used to approach Government offices for delivery of services
Government records lying in paper form need physical verification
Multiple visits may be required incurring additional cost
Lack of transparency and monitoring.
May lead to undesirable practices, touts, agents etc.
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Process change Options available
1. Continue existing system with necessary checks and measures
2. Improving system with partial use of IT – Collect at kiosk, send electronically to authorized official, who in turn sends by post.
3. State of the Art system – digitally signed records, delivery through kiosk, online monitoring, online verification
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Solution - Mee Seva
What is Mee Seva?
• Mee Seva, literally means, ‘At your service’ • A single-entry portal for the entire range of services • Seamless & Paperless to the extent possible• Central pooling of all records, digitally signing, storing
them in the database and rendering them using a web-service
• All the documents rendered are electronically verifiable
• Privacy and security of the system• Multiple delivery channels – CSCs
Salient features of Mee Seva
Service Categorization - Category – A & Category – B Services
ESD Rules
Web Based Land Records Management System
Digitally signed certificates
Secured Stationery
Seamless transfer of transaction charges
Real time Monitoring of transactions
SMS alerts to citizen
SECR – Certificate Verification
Salient features Continued
Mee Seva Payment Gateway
Discussion forums, Suggestion Forums, PMU –Help desk
1100 call center – Toll free
MRTS – Mee Seva Request Tracking System
2300 officers and 5000 Kiosks are using Digital Signatures
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Category AThese are the services that can be given across the counter from the e-Seva or the Kiosk operator. Ex. CCEssential prerequisites
Availability of Digital Database Cleanliness of the Database Dynamism of the Database
No Supporting Documents required to be given at the Kiosk.Category BNo electronic database available/Not signed. Paper records may be available
Need to scan, archive and digitally sign. Require a field inspection/ discreet or detailed enquiry to confirm and corroborate the available information.
B1 – Can be moved to Cat –A from second and subsequent requests B2- Can’t be moved as field verification and back end process is required every time. – Ex. EC.
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Categorization of Services
Solution Architecture
SCASERVE
R
eSevaService Provid
er
INTERNET
State Data Centre (SDC)
APSWAN CLOUD
APONLINE SERVER
APONLINE KIOSK
APONLINE KIOSK
ONLINE USER SCA
SERVER
CSC CSC
eSevaService Provid
ereSeva Centre
eSeva Centre
APSWAN CLOUD
SROOffice
Tahsildar Office
Collectorate
SW Maintenance
TeamSECR
To citizen through Courier
SI.No.
Category
Type of ServiceKiosks+SC
AStationery Infra
Department
Total user charges with Service Tax
Remarks
1 ACertified copies
delivered at kiosk
13.75 1.25 3 7 25
For Printing of more than 1 page / copy an amount of Rs. 2/- per page will be charged. 2 B
Application data entry + Scanning the Docs + Certificate delivery manual / post
21.75 1.25 5 7 35
Note: Additional charge shall be charged for delivery of certified copies to the citizen at door step through India Post.
Sustainability - Sharing pattern of User charges
Charges in Rs.
Registration Services Offered through Mee Seva
EXISTING SERVICES THROUGH MEE SEVASI. No. Service Name
1 Certified Copies of Registration
2Encumbrance Certificate
UPCOMING SERVICES THROUGH MEE SEVA
1 Pre-Registration/ Slot Booking
2 Society Registration
3 Firm Registrations
District wise Launching of Registration Dept. Services through Meeseva
Sl. No Name of the District Date of Launching
1 Chittoor 04.11.2011
2 Ranga Reddy 28.04.2012
3 Krishna 02.05.2012
4 Nalgonda 03.05.2012
5 Medak 04.05.2012
6 Mahaboobnagar 17.05.2012
7 Nellore 09.06.2012
8 Hyderabad 15.06.2012
9 Kadapa 05.07.2012
10 Karimnagar 26.07.2012
11 Khammam 10.08.2012
12 Vizianagaram 31.08.2012
WORK FLOW OF SERVICE DELIVERY THROUGH MEESEVA
Citizen comes to Citizen Service Center for submission of Application for Encumbrance Certificates and Certified Copies.
Applicant purchases & fills up a Physical Application Form, cost of which is Re.1/-.
The Operator enters the details in the Online Application Software and issues a receipt to the applicant.
The Sub Registrar logs into Online Portal with his User Id/Password/Digital Certificate and downloads the application and carries out verification.
In the back-end, the input request will be processed and will be submitted to the search engine.
Rejection of invalid input. Search result will be displayed on the dash board for selecting
and approval of relevant entries. Report will be generated. Forwards the resulting set of records to AP Online Server by
digitally signing. Kiosk take the printouts and deliver the certificates to the
applicant’s address through courier and update the delivery details in the online portal.
District wise Performance- Registration Department
Graphical representation of the District wise transaction of registration services
Impact AnalysisIPE Report Findings
Satisfaction – 63% + 35%
Extra payment NOT made – 93%
The Hindu Dated 6th November 2012
"Be the change that you wish to see in the world.”… Mahatma Gandhi
Thank You.