Volunteer Application:

eBook & eAudiobook Help Desk Tech

Volunteer Position eBook & eAudiobook Help Desk Tech

Locations: Fremont Main Library, 2400 Stevenson Blvd, Fremont, CA 94538

Newark Library, 6300 Civic Terrace, Newark, CA Union City Library, 34007 Alvarado-Niles Road, Union City, CA

Training Date: March 2015 – date and time TBD

Age: 18+

Help Desk Dates: Two Saturdays each month April 2015 – October 2015

10:30 a.m.-12:30 p.m.

Volunteer Position Overview:

The eBook & eAudiobook Help Desk Tech is responsible for staffing the walk-in eBook Help Desk at the Fremont Main Library, Newark Library or the Union City Library (volunteers must be willing to work at all branches). The volunteer Help Desk Tech will assist library users on how to use the Alameda County Library eBook & eAudiobook databases. Volunteers must also be able to help users troubleshoot issues that may arise on the various devices as they relate to downloading eBooks or eAudiobooks (lost passwords, connecting to Wi-Fi etc.) Typically, the Fremont Main Library will be staffed by two Help Desk Techs as well as a Teen volunteer while Newark and Union City Libraries will be staffed by a single Help Desk Tech.

Responsibilities:

Volunteers will be provided an overview of the Alameda County Library eBook/eAudiobook databases but volunteers are responsible for self-instructing on the details of the databases and how they work across devices.

● Remain up to date on the changes that occur on the library’s eBook & eAudiobook databases and their download process.

● Remain up to date on the continually changing updates and additions to eReaders, Androids, iOS devices as well as Windows and Mac operating systems.

● Arrive in a timely manner to set up the eBook Help Desk space.

Training/Support Available:

● An overview of the Alameda County Library eBook & eAudiobook databases will be provided by the Coordinator.

● The volunteer eBook Help Desk Tech will be provided printed handouts and instructions for the various eBook databases.

● The Coordinator will help to clarify or locate the necessary information for questions related to the databases and will provide follow-up to individual users if necessary.

Training Requirements: Interview and training will take place in April, date/time TBD.

Time Commitment: Seven months: April 2015– October 2015, 2 Saturdays/ month

Qualifications: ● Personal experience downloading library eBook or eAudiobooks ● Ability to work as a team member ● Willingness to learn new technologies ● Ability to manage small groups ● Ability to communicate instructional concepts in an easy to understand manner ● Patience and a sense of humor are required.

Volunteer Application:

eBook & eAudiobook Help Desk Tech

Yes! I am interested in the eBook & eAudiobook Help Desk Tech volunteer position

Date ________________ Name ___________________________________________

Address _______________________________________________________________

Email ______________________________________ Phone ____________________

Do you speak, read or write a language other than English? ______________

Why are you interested in this volunteer position?

__________________________________________________________________________

__________________________________________________________________________

______________________________________________________________

Please list training and experience related to instruction: __________________________________________________________________________________________________________________________________________________________________________________________________________________

Please list eBook or eAudiobook databases you are familiar with enough to instruct: ______________________________________________________________________________________________________________________________________________________________________________________________________________

Please list eReaders and other Internet capable devices you own or are familiar with enough to use: ______________________________________________________________________________________________________________________________________________________________________________________________________________

Have you applied to volunteer at the Alameda County Libraries before? __________

Volunteer Application:

eBook & eAudiobook Help Desk Tech

I understand that my volunteer experience is conditional upon completion of the application,

and successfully meeting the skills and requirements as determined through an interview

with the Coordinator. I agree to take instruction and feedback from the program coordinator

and other Alameda County Librarians. I agree to staff the eBook & eAudiobook Help Desk

two Saturdays each month (April 2015 – October 2015). I am offering my services as a

volunteer and understand that I am not entitled to compensation for any services I provide.

______________________________________ ___________________________ Signature of Applicant Date Before signing, please review the Volunteer Service Policy.

Please mail or email completed application to:

Eileen Mendez, Librarian

Fremont Main Library

2400 Stevenson Blvd.

Fremont, CA 94538

Questions? Contact Eileen Mendez: emendez@aclibrary.org

Volunteer Application:

eBook & eAudiobook Help Desk Tech

VOLUNTEER SERVICE POLICY

Thank you for your interest in Alameda County Library’s volunteer program! It is the policy of the Library to use the services of volunteers to supplement, not to

supplant, regular staff in providing library services to the community. The Library also acknowledges the value of the gift of a volunteer’s time and therefore places

a volunteer only where there is a demonstrated need.

The Volunteer Coordinator will try to match a volunteer’s skills and interests to

available volunteer jobs. The Coordinator will interview prospective volunteers

and arrange for an interview with the appropriate supervisor. When a match is made, orientation and training will be provided to prepare the volunteer to carry

out her/his service role in accordance with Library policy.

A prospective volunteer needs to be aware of the following:

● As a volunteer, you will not be an employee of the Alameda County

Library.

● Your service will be strictly voluntary, and you will not be required to do

any work you do not wish to do.

● No County Workers’ Compensation insurances will apply to you in the

event of injury. You will need to provide your own medical health

insurance, or pay your own medical costs, in the case of an injury at

your volunteer job site.

To clarify your relationship with the County Library in the event your activity causes a claim or lawsuit, we ask that you read the following statement:

I assume responsibility for all claims, legal actions, and costs resulting from personal injury or property damage caused by my negligence while performing

my duties as an Alameda County Library volunteer. I further agree to hold harmless the County of Alameda and the Alameda County Library for any losses

resulting from these incidents.

By signing the front of this page, you are indicating agreement with the above.