Easynet Video conferencing

GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE

www.easynet.com

EASYNET MANAGED TELEPRESENCEEASYNET MANAGED TELEPRESENCE


www.easynet.com

AGENDA

About Easynet

Why Managed Telepresence?

Multivendor capabilities

Managed Telepresence Applications

Return on Investment


www.easynet.com

Easynet is a global, IP-based managed services organisation providing network, hosting and telepresence solutions to multinational corporations worldwide.

15% year-on-year growth since 1994

3,000 customers

8 m+ end users on the Easynet network

1 m+ circuits connected into global backbone

1000+ staff worldwide

WHY EASYNET?


www.easynet.com

35 Datacenters 148 POPs More than 8m end users More than 1m connected

circuits into the Easynet backbone

3000 Corporate customers

Telepresence suites on 4 continents

EASYNET: THE NUMBERS

Founded: 1994 BSkyB since 2006 US, India and China

expansion in 2008 2008 Revenue 250M€ More than 15% year

increase More than 1000 employees

in 25 offices globally Serving nearly 200

countries


www.easynet.com

PARENT COMPANY: BskyB

Sky 2008 Group revenue: 5.633 M € Operational benefit: 854 M €

Market capitalisation : 8410 M €

Newscorp 2008 Group revenue: 23,2 Billion €


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GLOBAL COVERAGEKEY Coverage in 190 countries

Easynet PoPs

E-PoPs (Partner)

Global reach

AMERICAS5 x PoPs (1000+E-PoPs)1 Video Infrastructure POPs2 x NNI’sKey Partners3 global partners

EMEA80 x PoPs (3000+E-PoPs) 3 Video Infrastructure POPs6 x NNI’sKey Partners40+ Partners

ASIA PACIFIC2 x PoPs (1000+E-PoPs) 1 video infrastructure POP2 x NNI’sKey Partners3 global partners


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GLOBAL CUSTOMERS

MEDIA

PROF. SERVICES

MANUFACTURAS

RETAIL

HOSPITALITYHOSPITALITY


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EASYNET: THE ‘GREEN’ ADVANTAGE

Easynet and its parent company, BSkyB, are proud to be CarbonNeutral®

Easynet works to a sustainable, responsible business model A process of continuous improvement has given these results to

date: We’ve lowered energy consumption = minimal impact on the

environment Low power requirements are required in all hardware specs Our carefully designed data centres are energy efficient

E.g. Equinix, winner of the Green Award and Best Disaster Recovery Service at the 2008 Data Centre Europe Awards for Slough facility


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TELEPRESENCE TODAY

“More than 90% of

companies’

videoconferencing

capabilities are not

used...” -Gartner

“On Average, , Easynet

uses their telepresence

suites more than 81% of

the time.”

-Easynet usage statistics


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THE POWER OF MANAGED TELEPRESENCEVideo Network Operations Centre (VNOC)

A single point of contact for the customer

A dedicated team of experts—security-checked & vetted

Multilingual: English, French & Spanish

Customer Service from experts in the technology

Technical Support

Incident and Fault management; superior resolution

Available 24/7, 365 days per year

Global coverage


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WHY MANAGED TELEPRESENCE?Why choose a managed service?

Simplicity of use

Reliability of the solution

Quality of the image

Increased productivity, reduced cost

Resource optimisation

Increased use and service adoption


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WHY MANAGED TELEPRESENCE?

What does the VNOC do?

End-to-end Managed service

Meeting Management Meeting booking via the booking portal

Meeting Launch

Proactive meeting monitoring in real time

Support / Fault Resolution – Network & videoconferencing

Endpoint management

Endpoint monitoring

Preventative maintenance


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What does the VNOC do? (continued)

End-to-end Managed Service

Reporting

SLA Monitoring

Incident Reporting

Service Usage

End Point Status and Availability

IP quality information (optional)


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Highly Secure Solution

Only security-screened VNOC EngineersRestricted site accessRegulated processesAES EncryptionMultipoint Lock-down featureRoll Call optionAudited by security specialists


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Concierge Services

Meet and Greet - VNOC Live Host opens the meeting

Event management gives anextra level of service for an outstanding result

Dedicated VNOC resource



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THE OPERATIONAL MODEL: FLEXIBILTY TO MEET YOUR BUSINESS NEEDS

Concierge Services

Equipment and Network Services

Infrastructure

Support Services

Security

Reporting and Quality Management

24 x 7 Multilingual Video Network Operations Centre

Endpoints and Room Set-Up

Videoconferencing Infrastructure

QoS Network

BookingMeeting Launch

and FramingTime

Management

Proactive Monitoring

Preventative Maintenance and

Repair

Configuration and

Administration

Cynthia Reed

The large box is a graphic, or resides in an Easynet server (error message said that the resource wasn't avilailable on the server) and I therefore can't amend it.


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MULTIVENDOR CAPABILITY – SERVICE OFFERING

MVM Multivendor (Tandberg) A high quality, reliable user experience:

Integrate customer existing videoconferencing equipment (Tandberg and/or Polycom) with Easynet Managed Telepresence offering

Same level of VNOC Managed Services Meeting management:

From meeting booking and launch up to incident and fault management

End point monitoring and support Global redundant core video infrastructure

SLA’s provide guarantees, response, resolution


www.easynet.com

MVM Multivendor (Tandberg)Delivers an extraordinary user experienceLeverages existing equipment Contributes to business efficiency and continuitySaves travel budget, limits travel illnessEnhances and increases utilisation Improves employee work/life balanceLowers ongoing need for in-house support

MULTIVENDOR CAPABILITY - CUSTOMER BENEFITS


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Video Network Availability 99.95%

Video Network Time To Restore 30 minutes

Managed End Point Fault Resolution(for supported endpoint management)

Engineer on site next business day (or following business day if reported after 2pm)

VNOC Response Times 90% of calls answered in 30 seconds; initial support response within 15 minutes

Meeting Booking Four hours notice, 15 minutes window between meetings

Meet and Greet One hour notice

Service Reporting Performance against SLA

Service Level Agreements (SLA)

Cynthia Reed

Design note: this table needs revision - Service Reporting is one row spanning the width, needs vertical rule to match the other colums.


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MVM ARCHITECTURE

Cynthia Reed

Diagram needs revision per CH


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MVM MULTIVENDOR ARCHITECTURE


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MVM: The Global NetworkMVM THE GLOBAL NETWORK

Cynthia Reed

Graphic needs revision per CH


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MVM: A WORLD OF APPLICATIONS

Departamental, team or ‘Centre of Excellence’ meetings International Sales reviews HR Interviews 1-2-1 AppraisalsBoard MeetingsProduct LaunchesTraining and Webinars Communication to Partners and Customers


www.easynet.com

EASYNET’S OWN ROI

£0k£50k

£100k£150k£200k£250k£300k£350k£400k

Jul Aug Sep Oct Nov Dec

2007

2008

2007: Easynet had a web conferencing service

2008: Easynet deployed Managed Telepresence

Cost savings achieved: ► December 2008 –December 2008 –21% 21% ► June 2009 – June 2009 – 26% 26% ► December 2009– December 2009– 30%30%


www.easynet.com

THANK YOU

Easynet Video conferencing

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