EarthLink Server Management and Monitoring

Updated August 6, 2015

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©2015 EarthLink. All rights reserved.

IT resources are under pressure…is it time to rethink the IT staffing model?

Sources:1. IT Spending and Staffing Outlook for 2014, Computer Economics Oct. 20132. Gartner Predicts, Gartner Group 2012

Daryl Plummer, Gartner

“Eight out of 10 dollars spent on IT is dead money

because it goes to just keeping the lights on.”

$$$$$$$$$$

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©2015 EarthLink. All rights reserved.

Your challenge: daily IT operations are demanding a majority of your resources

What if you could …– free up IT resources to

focus on strategic business initiatives?

– ensure your servers, endpoints and mobile devices are secure, up-to-date and consistent with your policies and controls?

– view, control and manage your infrastructure in real-time?

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©2015 EarthLink. All rights reserved.

Your path forward: remove the burden of managing operations without giving up control

• EarthLink Managed Infrastructure manages your servers, endpoints and mobile devices

– Asset control and security via patching, antivirus, and mobile device configuration

• Our dedicated team of experts maintain, monitor and manage your infrastructure so you don’t have to

– Focus your resources on initiatives that drive business value

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©2015 EarthLink. All rights reserved.

Server Management & MonitoringProvides advanced server management tools, allowing EarthLink engineers to perform many of the sysadmin and support functions that you currently perform – regardless of where your servers are located.

Bronze Support for (EarthLink Cloud Hosting Customers Only) includes:• 24/7 NOC Support• Proactive Management - EarthLink Infrastructure

Silver Support adds:• Incident Management• Server Set-up including OS installation and FTP accounts• Monitor Alert – Server Hardware availability – alert only

Gold Support adds:• Proactive incident management, remediation and root cause analysis• Advanced Monitoring of Server Hardware, Disk, CPU, Memory and Operating System• OS Patching

Platinum Support adds:• Proactive Support of Customer-provided Hardware • Optional Support of Approved 3rd Party Software (e.g. AVS, SQL, IIS, etc.)

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Server Management Benefits• Real Time Visibility - This service provides you with real-time awareness of the state

of your network through our web interface tool. • Immediate Issue Recognition with Monitoring - EarthLink experts monitor your

servers 24x7 and when an issue occurs we alert you to the issues and problems.• Rapid Resolution with Management - Our technical teams and security experts are

poised to handle any issues that might occur—no matter what time of day or what day of the year and stay engaged until the problem is resolved.

• Change Management - Our advanced trouble ticketing and change management system accepts both manual as well as automated input of incidents and requests.

• Easily Forecast System Upgrades You'll be able to accurately forecast system upgrades because you'll have all the historical data you need. Quickly build a long term capacity plan to help senior management plan for future system upgrades and accurately estimate IT budgets.

• Best Practices & Processes - EarthLink maintains a reliable infrastructure with redundant network operation centers and same best practices and processes utilized by Fortune 500 companies

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Server Management and Monitoring Availability

Server Type Bronze Silver Gold Platinum

EarthLink vCloud Virtual Servers Included Optional Optional Optional

EarthLink Dedicated Server Option Included Optional Optional Optional

EarthLink Private Cloud Server N/A Included N/A N/A

Customer-Owned Servers at Client/3rd Party Data Centers

N/A Included Optional Optional

EarthLink Cloud Disaster Recovery(Replication Server)

N/A N/A N/A Included

Included = Service Level is included/requiredOptional = Service Level is available for an additional chargeN/A = Service Level is not available for that server type

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Server Management & Monitoring Features

FeaturesBronze

(vCloud Customers Only)

SilverFormerly

“Monitor Only”

GoldFormerly “Basic”

PlatinumFormerly

“Standard”

NOC

24x7 Staffed Network Operations Center (NOC) Support EarthLink EarthLink EarthLink EarthLink

Incident Management -Receive, Log, Classify & Track - (Reactive) Customer EarthLink EarthLink EarthLink

Proactive Incident Management, Remediation & Root Cause Analysis Customer Customer EarthLink EarthLink

Monitor &

Manage

Proactive Management - EarthLink Infrastructure EarthLink EarthLink EarthLink EarthLink

Server Set-up – including OS installation Customer EarthLink EarthLink EarthLink

Monitor and Alert - Server Availability Customer EarthLink EarthLink EarthLink

Advanced Monitoring and Alerts Customer Customer EarthLink EarthLink

Proactive Management of Server and/or OS, includes patching1 Customer Customer EarthLink EarthLink

Additional Services

Asset Tracking (Dashboard via myLink – varies by service) EarthLink EarthLink EarthLink EarthLink

Private Network Setup EarthLink EarthLink EarthLink EarthLink

DNS and IP Addressing/Management Customer EarthLink EarthLink EarthLink

NTFS & Shared folder & file permission management Customer Customer EarthLink EarthLink

PHP Setup, Configuration, and Module Installation Customer Customer EarthLink EarthLink

Active Directory Support Customer Customer EarthLink EarthLink

Configuration Management Customer Customer Customer EarthLink

Proactive Management– Customer Server Hardware Customer Customer Customer EarthLink

Anti-Virus and Anti-Malware Customer Customer EarthLink(Optional)

EarthLink(Optional)

Install 3rd Party Software1 Customer Customer EarthLink(Optional)

EarthLink(Optional)

Monitor and Manage - 3rd Party Software (includes install and patching1)

Customer Customer Customer EarthLink(Optional)

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©2015 EarthLink. All rights reserved.

EarthLink Server Management and Monitoring helps you:

• Manage your entire IT ecosystem holistically

• Avoid the complexity of managing multiple vendors

• Keep your on-site and Cloud-based servers up-to-date with critical patches and upgrades

• Manage your OPEX with predictable, scalable support

• Redeploy your IT assets for strategic initiatives

Remove the burden of managing operations

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Why EarthLink?

• Only EarthLink provides management and security options across your entire IT ecosystem (server, endpoints, network)

• Our certified experts use industry best practices and best-in-class tools

• EarthLink Managed Infrastructure services keep your employees productive and your business running without interruption

Server Management

and Monitoring