16 OCTOBER 2019

EA as A CULTURE

Federal Government Administrative Centre, Putrajaya

Setting the context

3

WORKPLACE CULTURE IS THE SHARED VALUES, BELIEF SYSTEMS, ATTITUTES

and set of assumptions that people in a workplace share.This is shaped by the LEADERSHIP, the STRATEGIC ORGANIZATIONAL DIRECTIONSand MANAGEMENT.

“Culture is the environment that surrounds us”

A positive workplace culture improves TEAMWORK, raises MORALE, increases PRODUCTIVITY AND EFFICIENCY, enhances job satisfaction, collaboration and work performance. Most importantly REDUCES STRESS IN EMPLOYEE.

- Forbes -

A STRUCTURED APPROACH IN

PUBLIC SECTOR ECOSYSTEM

ORGANIZATION ECOSYSTEM

System that interact with organization elements such as structure, processes, services, resources, applications and technologies to achieve organizational goals 4

VISION : TO ESTABLISH UNIFIED EA TOACCELERATE PUBLIC SECTOR SERVICE DELIVERYTRANSFORMATION TO THE DIGITALGOVERNMENT

5

GOVERNMENT DESIGNED AND OPERATED TO TAKE ADVANTAGE OF DIGITAL DATA

as an integrated part of governments’ modernisation strategies to create public value thatimprove citizen satisfaction in service delivery, enhance economic competitiveness, forgenew levels of engagement and trust, and increase productivity of public services.

“Digital Government”: Malaysia’s context

Digital Government facilitates digital economy through its policy, that will create demand for the industry, to foster links between government and industry and to eliminate market failures, build expertise, provide services, and for the adoption of emerging technologies in various sectors

PUBLIC ADMINISTRATION SECTOR

1. Financial Management

2. Human Resource Management

3. Administration

SECURITY SECTOR

1. Internal Security

2. Defence

SOCIAL SECTOR

1. Health

2. Education dan Training

3. Culture, Youth and Sports

4. Housing

5. Local Authorities and Welfare

Development

6. Information and Broadcasting

7. Village and Community Development

ECONOMIC SECTOR

1. Agriculture

2. Commerce and Industry

3. Transport

4. Energy & Public Utilities

5. Research and

Development

6. Communications

Source: Malaysian Public Sector EA Reference Model 2016 & Information Architecture MAMPU 20106

7

“If everyone is moving forward together, then success take care of itself”

“Coming together is a beginning, staying together is progress, and working together is success” HENRY

FORDThe founder of the Ford Motor Company

Ford converted the automobile from

an expensive curiosity into a

practical conveyance

8

01

02

03

Collaborative

approach to EA

EA as an internal

management consultancy

EA supported by artificial

intelligence (AI)

• collaboration across organizations

• EA team will remain relatively small

• ability to consult, coach and

mentor, and drive business

outcomes

• 80% of business architects will work

directly for a business leader

• more time is spent using data for

decision-making purposes

• AI will automate processes to reduce friction and

improve business efficiency.

• By 2022, 50% of EA programs will be supported

by AI-enabled software for planning, governance,

assurance and IT asset managementBy 2021, 40% of

organizationswill use enterprise architects

to help ideate new

business

innovations made

possible by

emerging

technologies

Transformation

Change

Converge

BUSINESSICT

9

HOW DO YOU SEE EA?WHO SOULD LEAD?

HIGH PERFORMANCE

EA TEAM

Petronas Twin Tower, Kuala Lumpur

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BUSINESS ARCHITECT

INFORMATION/DATA ARCHITECT

SOFTWARE/APPLICATIO

N ARCHITECT

INFRASTRUCTURE ARCHITECT

SOLUTIONARCHITECT

Integration of business and technology strategy and business capability delivery

Storage, retrieval and integration of critical enterprise information/data

Comprehensive software and application strategy spanning corporate and customer value

Hardware, network and operational strategy delivering optimized and agile enterprises

Manage architecture initiatives and lead business technology strategy

Public Sector EA

Office

Agencies EAO

Public Sector EA Architects

Agencies EA

Architects

Agencies EA Governance

Public Sector EA

Governance01Not large EA team, but

highly skilled, dynamic &

flexible EA program.

02Business Architects

work for and report to

business executive

04Less time gathering data,

more time using EA

01Engage stakeholder in each

service & create collaborative

working and governance

model

02Define and shape business &

operating models, identify

risks & opportunities & create

roadmaps

03Adopt a business-outcome-

driven approach to identify &

evaluate emerging

technologies

Internal

Management

Consultancy

03Understand where & what type

to innovate in business and

operating models

Do you have what it takes to drive enterprise ambitions RECOMMENDATIONS

04Question vendors that claim

to have AI capabilities &

solution that can meet EA

challenges

To build a world-class EA discipline,

EA and technology innovation leaders

must :

12

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RECOGNIZE

EMOTIONAL NEEDS

Non-technical

Soft skills

SITUATIONAL

LEADERSHIP

APPROACHES

The needs of the team

The organizational culture

ESTABLISH A VISION

Safe space environment to ask questions

EA Team not as a ‘technical group

Use business terms’

COMMANDING

PACESETTING

VISIONARY

AFFIRMATIVE

COACHING

DEMOCRATIC

EMOTIONAL INTELLIGENCE FOUNDATIONAL EA

BUSINESS-OUTCOME-DRIVEN EA

CAPABILITY MODELING

TAILORED COMMUNICATION

FOR THE AUDIENCE

(EXECUTIVE OR TECHNICAL)

EMPATHY

SOCIAL AWARENESS

Individuals need to develop their emotional quotients, social

awareness and collaborative skill to success.

Open to different styles and behaviors

Foster effective, open and save communication of new

ideas

Encourage respectful dialogue when challenging ideas and

suggestions.

Encourage empathy, not only to develop EA consulting skills,

but as a way to promote collaboration among team members.

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High-performing EA team must be visionary,

and it must rely on influence

Emphasize candid and clear discussion of what people are

thinking and feeling, without judgments.

15

Brief

Open

Accurate

Relevant

Diplomatic

1.How can team respond to the

stakeholder/board’s increased focus on

technology as a competitive weapon?

2.Which team communication practices are

most effective with the stakeholder/board?

3.How can CIOs both steer and respond to

the stakeholder/board’s questions on digital

business?

Source : Gartner 2018

Leverage

trendspotting

Get a future view

positioning yourself

as a crucial

technology advisor

speed on rapidly

evolving technologies

Transformation

Change

ConvergeBUSINESSICT

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TO LEAD WHAT?

EA ACCULTURATION

Mass Rapid Transit, MRT

18Source : GOV.UK

Service designers DESIGN THE END-TO-

END JOURNEY OF A SERVICE which

involve the creation of, or change to, transactions,

products and content across both digital and offline

channels provided by different parts of government.

This helps a user complete their goal and

government deliver a policy

intent.

Prototyping

Prototyping in

code

Understanding

constraints

User focus

Communicating

information

Digital perspective

Evidence and context-

based design

Facilitating decisions

and risks

Leadership and

guidance

Strategic thinking

SKIL

LS

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STRATEGY ALIGNMENT

EDUCATION STRATEGY

ICT STRATEGY

20

EXCELLENCE IN THE EDUCATION SYSTEM (STUDENT)

EXCELLENCE IN THE HIGHER EDUCATION SYSTEM

22

IT TRANSFORMATION

23

IT TRANSFORMATION BUSINESS TRANSFORMATION

24Source : Gartner

(CDO)

25

Today's leaders, professionals and

practitioners should be

prepared

diverse positions in handling data

WHO SHOULD BE THE STAR?

DIGITAL EA

Mount of Kinabalu, Sabah

SAMPLE OF ONLINE SERVICES VS MANUAL

SAMPLE OF APPLICATION VS BUSINESS UNIT & VENDOR

SAMPLE OF APPLICATION & TECHNOLOGY FIT

30

APPLICATION COST SUMMARY

31

A solution architect is an information technology professional who designs computer systems, networks, applications and user

interfaces for an organization. These professionals typically work with internal and external customers to develop systems to required

business specifications. In most cases, these professionals have a wide range of technical knowledge, rather than focusing their skills in

a specific area of information technology.

https://careertrend.com/about-6389387-solution-architect-job-description.html

Design

Development

https://www.whizlabs.com/blog/aws-solution-architect-interview-questions/

Analysis

In May 2014, Indeed.com lists a national average salary

of $101,000 per year for this occupation.

RM 424,986.86 / year

RM 35,415.5 / month

Possesses an open interest in future

customer, understand their business model

and recognize actual changes & challenges

Understand how to create

relationship and collaborate with other AWS work teams

Excellence communication and

presentation skills and really enjoy sharing

his/her expertise and knowledge as an advice.

THANK YOU

Sky Bridge, Mat Chinchang, Langkawi

Information incorporated within this slide is created for

Malaysian Administrative Management and Planning Unit (MAMPU),

Prime Minister’s Department. Please get permission from MAMPU

before using the material as you intend.