E5 & Enlighten Synergye5workflow.com/.../Excellent-operations-Teachers-Health-Reshma-Jo… ·...
Transcript of E5 & Enlighten Synergye5workflow.com/.../Excellent-operations-Teachers-Health-Reshma-Jo… ·...
E5 & Enlighten Synergy
THF challenges
Balancing work volume and staffing
Excessive administration team leaders to manage team and time sheets
Difficulty managing peaks and troughs of business
Working with Enterprise Bargaining Agreement and work volumes
Identifying areas to improve
Empowering staff so they can self serve
Automatic Uploads to Enlighten
Completed work by queue by employee
Received work by queue
Quality assured work by Quality Assurer
QA scores
Work in queues
Insight Driven Decision Making
Employee Level
Queue Level
Department Level
Resourcing Requirements
Incident Waste Time
Error Waste Time
Process Waste Time
Activity Based costing
Employee View – Worked hours
Employee View – Team Member Summary
Employee View – My performance
Historical Summary
Forecasting or Resourcing using
different scenarios
Resourcing by Activity/Work queue
Some wins so far
• Empowered employees who can self serve
• Solid ability to forecast and budget for headcount
• Uplift in output and service with waste identified and removed
• Easy reporting to highlight lost time –system downtime, error waste time etc
• Easy monthly, half yearly and yearly Employee Performance reviews
• Ability to see trends and patterns
• Web-based and desktop based