E-Summit: Winning Resume Formats – What Format to Use ......E-Summit: Winning Resume Formats –...

E-Summit:

Winning Resume Formats – What Format to Use, When, Why, and How

Handouts & Samples

Brought to You by

The Resume Writing Academy

www.resumewritingacademy.com

and

Career Thought Leaders Consortium www.careerthoughtleaders.com

Bookstore www.wendyenelow.com/bookstore.php

Wendy Enelow, CCM, MRW, JCTC, CPRW &

Louise Kursmark, MRW, CPRW, JCTC, CEP, CCM

October 9, 2014

© 2014 Louise Kursmark & Wendy Enelow, Resume Writing Academy. ALL RIGHTS RESERVED. No part of these handouts may be reproduced or transmitted in any form whatsoever without express written permission from the presenters. Contact the presenters at:

[email protected] | [email protected]

RWA E-‐Summit: Winning Resume Formats © 2014 Louise Kursmark & Wendy Enelow •

Getting Started Ask questions via the Chat Box. We love questions and will answer them all! Please use the chat box for questions related to the program and not technical support questions or comments. We cannot assist you with technical issues while we are teaching the program. If you need technical support, please contact [email protected]. She is standing by to assist and will do whatever she can to help you. If you lose audio during the program, please be patient as it normally comes back quite quickly. The most common reason for lost audio is temporary loss of an Internet connection or lack of Internet speed, nothing controlled on our end. As noted, it usually fixes itself. And remember – you always have access to the audio recording, so you can go back and listen to any segments you might have missed.

Today’s Program

• PART 1: Formatting for ATS – Applicant Tracking Systems

• PART 2: Winning Resume Formats to Conquer Specific Client Challenges (majority of program)

• PART 3: MS Word Formatting Tips and Techniques


Part 1: Formatting for ATS (Applicant Tracking Systems) General Guidelines

• ATS formatting – always a factor for consideration

• ATS constantly being updated and changed

• Primary guideline: “plain and simple”

• ATS Formatting Guidelines (Handout pages 4–5)

Sample Resumes

► ANDREA CHAPMAN (Handout page 6)

► GARY DAY (Handout page 7)


Formatting ATS-‐Optimized Resumes Creating nicely formatted Word resumes that are also appropriate for Applicant Tracking Systems

• Use a standard font – no script, nothing fancy.

• Use normal capitalization – upper/lower as appropriate and correct.

• Put the client’s name (and nothing else) on the first line of the document.

• Do not use headers and footers for anything except possibly a page-‐2 heading whose content is not critical to the resume.

• Do not use graphics, logos, or charts.

• Avoid italics and underlining.

• Avoid strange symbols – stick to standard “typewriter” keyboard characters.

• Do not use accent marks (e.g., it’s always resume, never résumé).

• If you use borders and lines, make sure they are not touching text.

• You may include home address, or possibly just city/state/zip code, or omit entirely. Location may be a search factor, so you/your client will need to decide if it’s better to include or omit.

• Avoid multiple columns. While it’s quite possible the ATS will read 2 or 3 columns of clearly separated keywords, to be safe convert them from multi-‐ to single column. For example:

OLD WAY • Accounts Payable & Accounts Receivable • Financial Analysis & Reporting • General Ledger & Cash Reconciliation • Economic & Demographic Analysis • US GAAP Accounting Principles • Budget & Cost Analysis

NEW WAY Skills: Accounts Payable & Accounts Receivable – Financial Analysis & Reporting General Ledger & Cash Reconciliation – Economic & Demographic Analysis US GAAP Accounting Principles – Budget & Cost Analysis


• Use simple, clear headings for every section of the resume. The ATS will identify the contents of a section by its heading (and may ignore information it can’t figure out). It’s best to have more sections, each with its own heading. Avoid combining multiple unrelated sections. For example – it’s fine to have “Education and Training,” but avoid something like “Professional Activities” that includes associations, community/volunteer, certifications, publications, etc. Instead, create a separate section for each, each with its own descriptive heading.

• Use a heading such as “Professional Profile” or “Executive Profile” or “Summary” or “Profile” before your normal headline at the top of the resume. To keep the headline attention-‐getting, consider using an approach like this – with the “Professional Profile” heading small and the “who I am” headline larger and more prominent.

Professional Profile

Global CEO Industrial Products | High-‐Volume Distribution | Competitive Worldwide Markets

• In the Experience section, first list company name, city, state. You can include company information on the next line if you wish. Consider adding the word “Company” after the name if it isn’t obvious that this is a company name.

• Following the company name, list job title with dates. You may position dates next to job title or at the right margin.

• You may use commonly accepted acronyms, but if in doubt (and for all acronyms that are not well known), spell out the term the first time you use it.

• Use any and all keywords you can find that are appropriate for your client. Seed them throughout the resume – not simply in a keyword list. ATS review keywords in context.

• As always, emphasize your client’s achievements and write clear, concise, powerful achievement statements that naturally incorporate keywords.

• Don’t try any “tricks” to add extra keywords (e.g., don't put them in tiny type at the end or in white type).


ANDREA CHAPMAN 313-555-5353 • Southgate, MI 48195

[email protected] • http://www.linkedin.com/in/andreachapman

SUMMARY Entry-level Accountant with strong academic credentials, excellent organizational skills and detail orientation, and 3 years of practical work experience demonstrating flexibility, integrity, and accountability. Skills:

• US GAAP Accounting Principles – General Ledger Reconciliation – Cash Management • Accounts Payable – Accounts Receivable – Financial Analysis and Reporting – Corporate Banking • Budget and Cost Analysis – Account Balancing – Economic and Demographic Analysis • Microsoft Office: Excel, Access, PowerPoint, Word

EDUCATION

UNIVERSITY OF MICHIGAN, Ann Arbor, MI Bachelor of Science (B.S.) – Accounting, December 2014 Honors and Awards:

• GPA 3.89 • Dean’s List (6 semesters) – President’s List (2 semesters) • Member, Gold Key National Honor Society – Member, Phi Theta Kappa National Honor Society • President, Student Accounting Club (2 years)

EMPLOYMENT EXPERIENCE

CELLUTEK, INC., Ann Arbor, MI Accounting Department Assistant / Project Coordinator January 2012 to Present

Part-time permanent position with fast-growing telecommunications company. One of first 3 employees hired into Financial Services Department that currently employs 25+. Instrumental in creating financial and accounting systems, processes, policies, and procedures to support company’s accelerated growth.

• Assisted CFO with designing and automating the company’s accounting, financial reporting, cash management, banking, and leasing systems.

• Helped eliminate 3-month backlog of customer inquiries by researching and resolving accounting issues and transactions.

• Gathered financial information for report preparation by senior accounting staff. • Wrote and produced a 200-page accounting procedures manual.

RDG FINANCIAL SERVICES, INC., Dearborn, MI Accounting Intern Summer 2011

Full-time position with a financial and accounting services firm. Worked in cooperation with professional staff to prepare journal entries, maintain general ledgers, complete bank reconciliations, develop financial reports, and prepare timely and accurate financial statements for clients in various industries. Assisted with account reconciliation and monthly, quarterly, and year-end close functions.

THE VILLAGER CENTER, Ann Arbor, MI Waitress/Hostess Summer 2010

Fast-paced customer service role in one of the area’s finest restaurants and resorts. Gained excellent experience in client relations, team communication, and cash handling/cash reconciliation.


GARY DAY 317-‐555-‐5911 | Indianapolis, IN 46077

[email protected] | http://www.linkedin.com/in/garyday

PROFESSIONAL PROFILE Performance-‐Driven Sales Training Manager: CPG Industry

Self-‐motivated, self-‐starting Training Manager with proven ability to identify and develop future sales stars.

More than 10 years’ prior CPG sales experience, consistently outpacing annual sales goals through meticulous attention to fundamental sales processes. Sense of urgency and strong leadership, facilitation, project management, problem-‐solving, organizational, communication, and time-‐management skills.

Proficiency with business solutions software, personal computer, and Salesforce.com tools.

PROFESSIONAL EXPERIENCE Lorillard Tobacco Company, Jersey City, NY 2000–Present Sales Training Manager, 2013–Present Promoted based on exceptional sales performance as Sales Section Manager. Currently developing and delivering sales training programs worldwide, applying sales expertise to develop next-‐generation sales leaders for this global consumer packaged goods (CPG) company with $18B annual sales and 10K employees in 82 countries.

! Performed needs assessment, identified training priorities, created strategic plan, developed sales curriculum, and facilitated sales training sessions across 136 competitive marketplaces worldwide.

! Employed a blended learning approach to achieve results with diverse sales teams.

! Conceived and championed online, interactive training modules that cut new-‐hire training time by 47%.

! Chosen to orchestrate first national sales meeting for newly acquired Carolina Group. Created “blitz” training course to bring sales teams up to speed with Lorillard products, sales strategies, promotions, and procedures, resulting in 115% performance-‐to-‐goal in first quarter.

Sales Section Manager, 2005–2013 Expanded market penetration and increased total sales volume and gross profit in the retail segment.

! Exceeded sales goals every year, averaging 118% performance-‐to-‐goal over 8 years.

! Elevated section from #21 to #4 (among 58 sections nationally).

! Realized 9.7% gain in calls-‐per-‐day by eliminating inefficient activities.

! Chosen as mentor and trainer for newly hired sales reps. Leading by example, modeled effective sales practices to build capabilities and developed incentives and motivators to drive sales performance.

Field Sales Representative, 2000–2005 Outperformed sales objectives by 10% or more every year. Working independently, managed the full range of field sales activities: territory planning and management, consultative sales and sales reporting, pricing negotiation, customer development plans, and customer relationship management.

EDUCATION Bachelor of Science (B.S.), Business Administration, 1999 | Rutgers University, Camden, NJ


Part 2: Winning Resume Formats to Conquer Specific Client Challenges #1: What do you do when your client has been a “job hopper,” does not have a consistent career path, or may not have a clear career objective? Lessons

• Identify a “skills theme” or a “career family” if not a specific career objective.

• Emphasize what’s most important: Job title? Employer name? Specific achievements?

• Include keywords that position your client “in” to the desired industry or profession – to the best of your ability and without misrepresenting the client’s true experience.

• Recognize that there is no need to state that a job is volunteer or part-‐time.

• Include specific stories and achievements that illustrate skills in action – generic “skills” listings are meaningless without proof to back them up.

• Convey personal strengths, personality, attributes, and other indicators that this person will be a good employee.

Sample Resumes

► MARTY GRANT (Handout page 9)

► MICHAEL FIELDING (Handout page 10)


MARTY GRANT [email protected] | LinkedIn | 315.555.5555

FAST-TRACK CAREER PROGRESSION: CORPORATE FINANCE | CORPORATE SALES

Financial Data Collection & Analysis Field Sales & Sales Team Management Financial Reporting – Corporate & Board New Business Development & New Markets Economic Analysis & Metrics Sales Presentations & Contract Negotiations Spreadsheets & Technology Applications Customer & Account Relationship Management

PROFESSIONAL EXPERIENCE

FLORIDA PANTHERS / AT&T CENTER (ScopeStar Sports & Entertainment), Miami, FL 2012–2014 Senior Sales Representative (2013–2014 – corporate acquisition) Sales Representative (2013) Sales Analyst (2012–2013) Advanced rapidly based on strong performance in sales and customer management. Coordinated sales to increase event attendance and revenues. Managed sales targeted to both corporate and tourism markets.

• Sales. Negotiated and closed $750K+ in sales in 3 years with substantial additional dollars committed for future annual revenue renewals. Generated $200K in premium inventory sales for the Ferrari Club of America.

• Client Capture & Management. Personally negotiated and closed more than 50 new corporate accounts.

• VIP Management. Handled VIP relationships with corporate executives, group leaders, and other guests.

• Technology Tools. Quickly developed proficiency in industry-specific technology systems and applications.

• Accounting & Finance. Dedicated first 18 months to a broad range of data collection, accounting, financial analysis, and financial reporting to help company focus on key growth areas and drive long-term revenue gains.

TGL GLOBAL, LLC (Smart-grid energy company serving utilities nationwide), Pittsburgh, PA 2010–2012 Financial Analyst Worked with VP Finance to handle financial analysis and reporting during industry-wide growth and expansion.

• Financial Analysis. Created an improved process for data capture and analysis for all departments within the company. Reduced man-hours by 25% within 3 months.

• Financial Reporting. Developed a series of new Excel spreadsheets for all key financial reporting functions – revenue, cost, profit, income, quality, and performance metrics.

• Board Presentations. Worked with COO and CFO to develop content and PP slides for Board presentations.

• Technology Operations. Brainstormed with tech teams to develop better analytical and reporting applications.

EDUCATION

B.S., Business Administration, Oswego State University, Oswego, NY, 2010 International Finance Major; Junior Semester Abroad in the UK

Finance & Economics Training: University of Pittsburgh and Florida State University, 2011–2013


Michael Fielding 555-‐555-‐1234 Relocating to New York City Autumn 2014 [email protected] linkedin.com/in/michaelfielding

Career Focus: Writing & Editing ! Marketing & Social Media ! Community Relations Entrepreneurial thinker and creative problem solver with proven communication, presentation, leadership, and project management skills.

! Independently covered the innovation beat for a weekly news publication. ! Created and executed digital/social media strategy that built awareness, community, regional/national support, Kickstarter funding, and strong album and show sales for Columbus-‐based band.

! Planned and led brainstorming meetings, team projects, and events for as many as 1500 people. Skills Writing ! Editing ! Journalism ! Networking & Relationship Building ! Team Leadership ! Public Speaking Digital Marketing ! Social Media ! Online Community Building ! Event Planning & Management MS Word, PowerPoint, Excel ! Avid Pro Tools Experience Innovation News Editor – VoxPop Media Columbus, OH – June 2013–Present

! Manage the Innovation News beat for Columbus news source sent to 17,500 subscribers weekly. ! Attend conferences and network within the Columbus startup community to generate leads and maintain working knowledge of the vibrant innovation ecosystem.

! Write 4 news articles a week covering startups, development, job growth, civic projects, and innovation in the Columbus region plus occasional feature stories.

! Live tweet and provide social media event coverage for VoxPop. Manager/Performer – The Algorhythms Columbus, OH – 2003–present

! Managed budget for independent release of 2012 album “Algorhythms & Blues,” which included a successful Kickstarter campaign that raised $6,000. Coordinated live promotional appearances and interviews with radio stations, record stores, and blogs throughout Midwest and Canada.

! Oversaw creation and management of the band as a business entity, Algorhythms LLC. Secured a deal for representation with one of the top 5 talent agencies in the world: The Agency Group (based in LA).

! Sold more than 6,500 copies of self-‐produced albums and played 500+ shows across the US and Canada, including festival appearances at SXSW, Riot Fest, Warped Tour, and more.

Editor/Marketing Communications Specialist – Jewish Federation of Columbus (JFC) Columbus, OH – 2009–2013

! Ran all facets of an online newsletter for young professionals. Created social media strategy, developed and coordinated content, led editorial meetings, and maintained website.

! Developed JFC marketing materials – press releases, “advertorials,” and social media messaging. ! Helped staff and run events from 15 to 1500 people and ran staff brainstorming sessions to generate new ideas on young adult engagement and programming.

Education The Ohio State University, Columbus, OH BS Public Communications, 2009

! Magna Cum Laude, GPA 3.74/4.0 – Dean’s List every quarter ! Newsletter Editor, OSU Music Business Organization ! Vice President, Pi Omega Fraternity – Gained experience running meetings, handling committees, building consensus, and resolving conflict.

Excellent listener, communicator, connector, creative collaborator, and idea generator.


#2: What do you do when your client has many important achievements for a position – and you want to avoid the “laundry list” of bullet points that is uninviting to read? Lessons

• Find a format that allows you to break up the bullets. There are several you can select from based on each client’s experience as related to the objective. (Handout pages 12–13)

• Give readers a “breather” through structure/format elements that emphasize what’s important.

• Use design elements (color, headings, bold print) to draw the eye to different areas of the resume.

Sample Resumes

► SAM ROBINSON (Handout page 14)

► RICHARD MILLSTONE (Handout page 16)


Three Strategies to Cluster Multiple Bullet Points 1. NOUNS AND NOUN PHRASES (Showcase Functional Expertise)

Operating Management & Organizational Development

• Held full operating and P&L responsibility for organizations with 237 personnel nationwide, generating $58M+ in annual revenue. Averaged 9.17% annual revenue growth.

• Realigned core business processes and created standards of performance, training programs, and financial reporting systems to strengthen operating performance.

• Spearheaded critical IT projects including multimillion-‐dollar investment in handheld PDA technology to automate print publication. Eliminated $3M operating expense and captured full ROI in 18 months.

Advertising, Marketing, Public Relations & Media Affairs

• Professionalized advertising, marketing, PR, and media affairs as company grew, expanded, and diversified. Developed best-‐in-‐class, centralized marketing and advertising group, research and media monitoring group, trade advertising, national outdoor advertising, and a host of other campaigns.

• Created new online marketing division in 2009 to manage $16M paid search budget and organic search marketing for 42 company websites. Increased web traffic 23% and managed key business relationships with Google, Yahoo, MSN, and others. Created process and managed web analytics for entire company.

• Personally managed hundreds of media inquiries, interviews, and campaigns annually.

2. VERB PHRASES (Showcase Action and Results)

Delivered strong and sustainable financial results:

• Profitably managed $3M+ annual managed service contract with Goldman Sachs. Improved gross margin 15% and increased annual volume up to $800K by expanding service offerings.

• Reduced on-site staff by 43% while continuing to meet/exceed all performance goals and improve service delivery. Resulted in a $900K+ annual increase in profitability for Goldman Sachs and $2M+ operating cost reduction.

• Leveraged existing resources and capacity to manage 42% increase in total volume with no additional expense.

• Eliminated competitors from client and created single point of ownership for entire technology support function. Enabled delivery of large-scale service and solutions worldwide as well as individualized support in high-touch environment.

Continuously improved business process, performance and productivity:

• Delivered industry-leading call center metrics. Managed annual increases up to 12.5% in total support volume with no additional personnel or operating cost while reducing abandoned calls by 20.4%.

• Consistently maintained employee retention levels well above industry averages (up to 100% retention in 2013).

• Achieved maximum productivity through world-class training, cross-training and certification programs, and a focus on both individual and team development. Built strong client-focused teams with 93.8% of staff certified by Help Desk Institute.

• Conceived, developed, and launched MegaMetrics program, a new team performance, reward, and recognition program that resulted in significant improvements in service benchmarks, including a 13.5% improvement in response time.


3. TIME-‐FOCUSED PHRASES (Showcase Immediate Action and Fast Results)

Within 7 months of accepting assignment:

• Negotiated $200K DIP financing from existing VCs, investors, and creditors to resolve cash emergency and restore short-term financial health. Generated positive cash flow within 6 months.

• Increased sales 440% within 4 months through innovative and consistent marketing.

• Renegotiated contracts with key partners for a $2M+ cost savings.

• Reduced operating costs 91% by streamlining global business and technology organization.

Within 15 months of launch:

• Built revenues to more than $3.3M with gross margins 85%+. • Delivered 1100% revenue growth in first year.

• Won substantial media coverage in the Wall Street Journal, USA Today, Los Angeles Times, American Medical Association (AMA News), Physicians’ Weekly, Modern Healthcare, and other major publications.

• Sold rights to Atlanta corporation for $10M in less than 2 years.


Sam Robinson New Orleans Metro

[email protected] • 504-555-8910

WRITER ! EDITOR ! TEAM LEADER ! PROJECT MANAGER Technical Communications ! Documentation Infrastructure ! Knowledge Management ! Process Design

Industry & Corporate Style Guides ! Editorial Consistency ! Instructor-Led & Web-Based Training Customer Service & Client Solutions

Pioneer in creating standards, style guides, training materials, and document compliance procedures that

support the business brand and are easy for people across the organization to understand and use.

BG Group, ExxonMobil, Chevron, ConocoPhillips, Dell, Total, Bechtel, Baker Hughes, Marathon, Landmark Graphics, Syntron, Halliburton, CNBC, KBR, Lotus Development,

Renaissance Healthcare, Standard & Poor’s, Franklin Bank, Investools

PROFESSIONAL EXPERIENCE COMMUNICATIONS SOLUTIONS, INC., New Orleans, LA 2001–Present

Senior Technical Editor / Senior Technical Writer / Marketing Communication Writer Work with major corporate clients on a wide variety of writing, editing, and document development projects, from technical specifications to marketing materials. Frequently serve as team leader and project manager for complex, multiphase, long-term initiatives. Brief highlights:

! Subsea Services: Created a Style Guide and templates for frequently created deliverables. Led redesign of company website.

! Dell Computer: Wrote and edited white paper on software installation for Dell Business PCs. Aligned document with the Dell Style Guide and best practices.

! Marathon Oil: Crafted case studies and newsletter articles with a marketing spin, highlighting solutions Marathon provided to clients.

! ExxonMobil: Supported 3 divisions, providing a diverse range of technical writing and editing services. Worked closely with subject matter experts, corporate executives, and project teams.

— Created a company benchmark for bringing documentation into compliance with BOEMRE standards, as mentor/member of project team for the Gulf Coast Region.

— Chosen as System Administrator for the corporate document management system. — Employed the SharePoint portal to provide internal customers with information they needed.

! Well Well Well: Developed website information architecture, website content, identity branding, and fundraising strategy in collaboration with founder of newly formed oil-well service company.

! Investools: Gathered source material from 8 subject matter experts and edited a 5,000-page Invitation To Tender documentation package that looked beautiful, was technically accurate, complied with all project-wide styles and standards, and read as smoothly as if it had been written by 1 person.

! Franklin Bank: Wrote documentation for the bank’s iPhone app.


Sam Robinson ! Page 2 [email protected] • 504-555-8910

COMMUNICATIONS SOLUTIONS, INC., continued

! ConocoPhillips: Designed Compliance Measurement process and created Procedures Document, Curriculum Plan, Instructor Guide, and Participant Guide for the preservation, maintenance, and storage of company equipment.

! Standard & Poor’s: Interviewed subject matter experts to document business and technology processes and produced clear documentation that empowered IT staff and satisfied Sarbanes Oxley requirements.

KISMET ENTERPRISES, Metairie, LA 2000–2001

Senior Technical Writer / Curriculum Developer

! Wrote, edited, designed, and delivered processes, documents, and training for clients that included Shell Oil, BG Group, Imagine Graphics, and Dell Computer.

TECH-COM SOLUTIONS, INC., New Orleans, LA 1997–2000

Manager of Documentation Team / Senior Technical Writer / Senior Information Developer

! CNBC.com: Led development team that took CNBC.com from an 8-page brochure to a 300-page, fully interactive, web application-driven investment research center.

! WallStreetCity.com, FortuneInvestor.com, CNBC.com: Pioneered the use of context-sensitive help on the website pages of these major financial organizations.

EDUCATION BA English Tulane University New Orleans, LA

PROFESSIONAL AFFILIATION Senior Member – Society for Technical Communications

! Prior Regional and National Leadership — New Orleans Chapter: Director of Strategic Planning; Director of Volunteer Resources — South Central Region: Conference Speaker, Setting Standards for Writing Teams — National: Editor, Independent Perspective newsletter for Consultants and Independent Contractors;

Member, Marketing Communications Special Interest Group

TECHNICAL SKILLS Adobe Creative Suite InDesign Publisher Access Joomla Content Management RoboHelp Acrobat Lotus Domino Server SharePoint Documentum Lotus Notes SourceSafe Excel Microsoft Word (advanced) PhotoImpact FrameMaker Microsoft Office Snagit FrontPage PageMaker Visio Illustrator Photoshop WordPress


RICHARD MILLSTONE 312-‐555-‐1123 Chicago, IL 60611 [email protected]

GLOBAL HUMAN RESOURCES EXECUTIVE Strategic Planning | Organizational Design | Change Management | Global Recruiting | Employment Branding

Advancing Organizational Performance through Strategic Talent Management

Senior executive with proven talents as HR/business strategist and operational executive, guiding companies of all sizes in every aspect of attracting, developing, and retaining

the human capital needed for innovation and top performance.

PROFESSIONAL EXPERIENCE TALENT SOLUTIONS LLC Chicago, IL | 2001–Present President | Founder | Strategic HR Consultant

Built thriving HR consulting practice, helping organizations with strategic planning, change management, and operational execution for how they attract, onboard, and develop talent. Developed a roster of blue-‐chip clients that includes Abbot Labs, Airtronic USA, Armstrong Tools, Baxter International, Boeing, Cars.com, Cummins Allison, GATX, Leo Burnett Worldwide, and Smurfit-‐Stone.

Retained for long-‐term and multiple engagements, becoming a trusted advisor to senior executives and earning recognition for both strategy and execution – defining the vision and creating an efficient, prioritized process to reach the goal. Brief highlights:

EMPLOYMENT BRANDING

! Twice brought in to direct development of new employment brand – first for Baxter after divestiture to Hikma (injectibles business), then for the creation of 2 distinct Baxter businesses, to culminate in 2015.

! Researched and designed employment brand and related recruitment marketing strategy for Cars.com, Cummins Allison, and Smurfit-‐Stone.

STRATEGIC PLANNING, ORGANIZATIONAL DESIGN & CHANGE MANAGEMENT

! Created and managed outsourced HR function for Airtronic USA and subsequently oversaw transition to an entirely in-‐house function.

! Working with the Armstrong Tools executive team, assessed business strategy and designed the company’s first human resources strategy and model for new HR leader.

! Conducted assessment and strategic planning to restructure and scale global recruiting for multiple clients.

TALENT RECRUITMENT, ONBOARDING, DEVELOPMENT & RETENTION

! Designed new-‐hire on-‐boarding methodology and training strategy to improve speed-‐to-‐productivity and skill sets for the staff of Leo Burnett’s largest client account.

! Built the infrastructure and all supporting materials, communications, and tracking for custom interview skill training for 4,000 global hiring managers at Abbott Labs.

! Increased market awareness, reduced employment agency reliance, strengthened quality of hire, and improved ROI of recruiting dollars by revamping media strategies for numerous clients.

PROJECT LEADERSHIP

! Spearheaded development of Smurfit-‐Stone’s new career website, scheduled for launch in November 2014.

! Led international pilot program to streamline and automate executive on-‐boarding methodology at GATX.


312-‐555-‐1123 RICHARD MILLSTONE [email protected]

TECH SOLUTIONS, INC. Evanston, IL | 2000–2001 SVP, Global Recruiting

Restructured and scaled recruiting organization to accommodate 55% organizational growth and the hiring of 1200 employees annually. Rapidly ramped up organization, building and managing a recruiting team of 35 employees worldwide and hiring 800 new full-‐time employees in first 9 months.

EMPLOYMENT BRANDING

! Firmly established Tech Solutions’ employment brand through a recruitment marketing strategy that won 3 Creative Excellence awards from Employment Management Association.

! Coached senior executives and managers on recruiting strategy, candidate experience, hiring process, interview skills, and employment brand messaging.

CHANGE MANAGEMENT & OPERATIONAL PERFORMANCE

! Cut reliance on contingency employment agencies 12% worldwide, 29% in Chicago, in less than 9 months through diversified and expanded sourcing methodologies.

! Increased employee referrals 25% company-‐wide through new program and incentives, reducing company cost-‐per-‐hire.

! Realigned team structure and recruiting operations to better support company capabilities and lines of business. Streamlined hiring managers’ recruiting activities to free them up for revenue-‐generating activities.

MILLSTONE CONSULTING Chicago, IL | 1996–2000 Interim HR Executive | HR Consultant

MAXCO CORPORATION, Chicago, IL: Hired as Interim Director of Global Recruiting to design worldwide strategy to improve recruitment, decrease cost per hire, and build market awareness.

! Reduced employment agency use from 70% to 33% in less than 6 months.

! Slashed variable recruiting costs 40% and fixed recruiting costs 23% in less than 1 year. ! Cut time-‐to-‐hire 59% for support staff and 16% at professional level.

CHICAGOLAND SELECT STAFFING, Chicago, IL: As Interim Director of Training, managed post-‐acquisition integration of 2 company purchases and directed strategic planning and start-‐up of new training function.

DIVERSITY SEARCH & CONSULTING, Chicago, IL: Researched and wrote diversity recruitment marketing strategy that delivered cost-‐effective sourcing and improved market awareness. PRIOR EXPERIENCE: Business development and sales roles with staffing and HR services firms Midwest Staffing Associates and Michigan-‐Allston, Inc.

CERTIFICATIONS & AWARDS Certified Human Capital Strategist (HCS), Human Capital Institute (HCI)

MFTE 50 Award – 1 of 50 Illinois recipients of Midwest Foundation for Teaching Entrepreneurship Award

3 EMA Creative Excellence Awards – for Tech Solutions employment branding in collaboration with ad agency TMP Worldwide


#3: What do you do with a client who’s making a major career transition? Lessons

• Put the emphasis on relevant skills, experiences, and more while minimizing the amount of space and words for things that don’t support the client’s objective.

• Showcase achievements because they always communicate a message of success. Just reweight!

• Use functional headings and/or write a functional resume to call attention to key skills areas.

• Include specific examples of how skills were used and the subsequent results/achievements.

• Draw from volunteer, part-‐time, in-‐school, any experience you can find that supports the career change with stories and successes.

Sample Resumes

► ALEX RODMAN (Handout page 19)

► JOHN GREGORY (Handout page 20)


ALEX RODMAN [email protected] 630-555-5555 www.linked.com/alexrodman

PROFESSIONAL PROFILE

Network Administrator with 10+ years’ experience in technical training, project management, computer architecture, and technology operations management. Expert in networking concepts, TAP/IP protocol, and network security. Skilled troubleshooter with attention to detail and ability to work effectively in fast-paced, mission-critical environments. Talented team leader who consistently achieves/surpasses desired results.

Currently hold a Secret clearance; eligible for Top Secret clearance.

TECHNICAL SUMMARY

Certifications " A+ | Network + | Linux + | LPI | MCSA | CNA " Web Design/Publishing Certification (Dreamweaver / Flash / WordPress) " Convergent Technologies System (CTOS) Manager

Knowledge & Skills " Windows 95/98 | NT | 2000 Pro | 2000 Server | Hardware, Assembly, Set-up & Troubleshooting " Novell 4.11/5.0 | Exchange Server 5.x | TCP/IP | MS DOS | LAN/WAN, firewall configuration/administration " Excel | Access | Outlook | PowerPoint | Word

PERFORMANCE HIGHLIGHTS

" NETWORK ADMINISTRATOR: Provided workable and proven solutions to maintain various operating environments. Installed, configured, and maintained the network for military training school, achieving zero classroom downtime for more than 3 years. Demonstrated strong diagnostic abilities with attention to detail and ability to work effectively and efficiently in a fast-paced environment.

Recognized as a competent and credible authority on establishing procedures, conducting tests to verify correct operation of equipment/systems, designing and implementing fault-tolerant procedures in the event of hardware/software failure, and designing audit procedures to test systems integrity and reliability.

" PROJECT MANAGER: Managed $3.5M supply inventory and annual budget of $600K. Provided all logistics, including parts issues, contingency purchasing, and emergency field delivery, with no measurable losses.

" RISK ANALYST: Identified potential liabilities in computerized military accounting system training program. Analyzed accuracy, usage feasibility, and deficiencies while providing solutions for obstacles.

" LEADER: Earned multiple awards for performance excellence. Motivated and inspired organizations ranging in size from 30–400 personnel. Effectively guided and directed associates to achieve their highest potential. Encouraged and supported a teamwork environment that resulted in increased efficiency and productivity.

" INSTRUCTOR: Played a major role in design and implementation of self-paced curriculum at military training facility, increasing throughput and retention of more than 150 students per year.

EDUCATION

B.S. Computer Science, Excelsior University, Alameda, CA 2014 A.S. Computer Technology, Empire College, Santa Rosa, CA 2010

EXPERIENCE

United States Coast Guard 2000–2014 " Supply Officer/Department Head—USCGC BOUTWELL (WHEC-719), Alameda, CA, 2010–2014 " Supervisor/Assistant Branch Chief—Maintenance & Logistics Command Pacific, Alameda, CA, 2006–2010 " Instructor—USCG Training Center, Petaluma, CA, 2000–2006


JOHN RUSSELL GREGORY 218-‐555-‐5555 ~ [email protected] ~ LinkedIn

SENIOR HUMAN RESOURCES EXECUTIVE

Strategic HR Leadership ~ Organizational Development ~ Change Management Performance Optimization ~ Leadership Training & Development ~ P&L Management

Harvard MBA Degree

Distinguished management career leading organizations through start-up, change, revitalization, turnaround, and accelerated growth. Cross-functional expertise with proven success in optimizing organizational growth, productivity, and efficiency. HR Generalist experience in benefits, compensation, recruitment, training, and HRIS technology. Talented mentor and leader.


HR Director & CEO 2009 to Present MED HEALTH SOLUTIONS, Duluth, MN CHALLENGE: Lead Med Health through a comprehensive organizational development and change management program to support corporate-‐wide diversification strategy. Recruited to plan and lead a complete redesign of strategic planning, HR/OD, administrative, IT, marketing, and operating functions to increase revenue and profit. Manage within a tightly regulated and competitive industry.

• Drove revenue growth from $7K/month to $1.5M/month (57% increase). Increased profit by >45%.

• Built best-‐in-‐class HR organization, upgraded HRIS, designed benefit and compensation programs, established formal salary structure, and introduced employee training, counseling and coaching programs.

• Revitalized core financial functions, implemented client/server architecture to optimize technology performance, and created a team-‐based/customer-‐based corporate culture.

• Negotiated $2.8M acquisition and facilitated seamless integration of personnel, technology, and products.

HR Director, President & General Manager 2000 to 2009 DYNAMIC SOLUTIONS, INC., Tampa, FL CHALLENGE: Launch new entrepreneurial venture in an intensely competitive market and create strong HR, organizational, and operational infrastructure to support growth and market expansion. Senior Executive with full responsibility for all HR functions (particular emphasis on re-‐staffing), strategic planning, business development, operations, marketing, and P&L performance for early-‐stage company.

• Built new venture from concept to more than $1M in annual sales with 23% profit margin.

• Created performance-‐based training programs for hourly, supervisory, and senior management staff.

• Achieved/maintained a stable workforce with less than 5% turnover in industry with average above 20%.

• Implemented next-‐generation HRIS technology for optimum management of the entire people function.


JOHN RUSSELL GREGORY 218-‐555-‐5555 ~ [email protected] ~ LinkedIn

Page 2

HR Director & CEO 1993 to 2000 LSI SOCIEDAD, S.A., Santa Domingo, Dominican Republic CHALLENGE: Orchestrate growth, organizational change, and market repositioning of new international venture within the financial services industry.

HR Leader and Senior Management Executive building new professional services organization. Created organizational infrastructure, recruited/trained personnel, designed marketing programs, and built operating systems/structures.

• Transitioned new company from concept into a $12M annual revenue producer with EBITA of $1M.

• Recruited and trained more than 60 professional and support personnel. Introduced incentives linked to performance.

• Negotiated health and insurance contracts.

• Designed salary structures and executive compensation plans.

Personal Assistant to CEO 1991 to 1993 BANCO DEL COMBRERO, Santa Domingo, Dominican Republic

CHALLENGE: Facilitate market and revenue growth for specialty import/export company.

Recruited by CEO to assist with building a profitable international business venture. Focused efforts on organizational design, recruitment, training, performance incentives, sales, and customer relationship management.

• Instrumental in driving growth from $2.5M to $5.5M in annual revenues.

• Recruited Procter & Gamble executive to provide industry leadership and Latin American sales reps from top companies.

• Designed HR policies, compensation plans, and performance review schedules.

EDUCATION

Executive MBA – Harvard University – 1999 (Distinguished Alumnus Award)

BS – Business Administration – American University – 1991 PROFESSIONAL AFFILIATIONS

Society for Human Resource Management (SHRM) American Society for Training & Development (ASTD)


#4: How do you make a graduating student with a “typical” degree look more qualified than all of the other students? Lessons

• Highlight what makes this student different: Internship? Work experience? Class projects? Volunteer experience?

• Add relevant keywords wherever possible to reinforce the message that this candidate knows the profession, the company, and/or the industry that’s being targeted.

• Provide examples that illustrate traits of every good employee – e.g., initiative, work ethic, leadership, problem-‐solving skills, customer focus, etc.

• Use a font other than Times Roman. Many colleges and universities use that as their standard and that instantly gives all the resumes the same look and feel. Consider other common fonts such as Arial, Book Antiqua, Calibri, Cambria, Georgia, Lucida, Palatino, Tahoma, Verdana.

• Know that there are no rules (e.g., 2-‐page resume can be okay for the right student with the right qualifications in the right situation).

Sample Resumes

► ADAM MAXIL (Handout page 23)

► JESSICA SANDERSON (Handout page 24)


ADAM MAXIL [email protected]

Home Address 703-‐555-‐5555 Yale University 2290 Timothy Drive 62 Everest Drive -‐ #808 Alexandria, VA 22207 New Haven, CT 12345

OBJECTIVE: INVESTMENT BANKING | FINANCIAL SERVICES | ASSET MANAGEMENT | PORTFOLIO MANAGEMENT

PROFESSIONAL SKILLS PROFILE:

Financial Analysis & Reporting Data Collection & Statistical Analysis Financial Economics Monetary Economics Intermediate Microeconomics Econometrics & Economic Analysis Urban Economics Comparative Markets (Eastern Asia) Project Planning & Coordination Research, Documentation & Reporting

Hands-‐on experience with econometric modeling & statistical software. Proficient with Word, Excel & PowerPoint.

EDUCATION:

YALE UNIVERSITY: B.S., Economics & Political Science, May 2014 • Yale Activities Board: Executive Intern & Event Planning Coordinator • Yale Daily Newspaper: International Affairs Columnist (special events, guest speakers, lectures)

PROFESSIONAL INTERNSHIP EXPERIENCE:

CITICORP – Global Security & Investigations Intern Summer 2014 • Invited back for 2nd internship following strong performance during prior Citicorp experience. • Held a sensitive position within the corporation, working with professional staff and management team

to research and report suspicious monetary behavior by people within the corporation.

CITICORP – Corporate Technology Intern Summer 2013 • Improved networking interfaces to enhance direct employee communication within IT organization. • Analyzed statistical data to help reduce recruitment, on-‐boarding, and training costs of new IT hires. DOUGLAS EQUIPMENT COMPANY – Finance Intern Summer 2011 • Assessed different equipment leasing models to help management evaluate profitability. • Provided financial and statistical analyses for both proposed and existing customer leases.

US COMMITTEE OF REFUGEES & IMMIGRANTS – Intern Summer 2010 • Analyzed and reported statistical data for nationwide refugee resettlement project.

EMPLOYMENT EXPERIENCE:

Worked part-‐time during summer and winter breaks in both high school and college. Experience includes: Legal Research Assistant – Dover & Billingsly – North Haven, CT Landscaper – Greenbriar Landscape & Horticulture – Alexandria, VA


Jessica Sanderson [email protected] | 334-‐555-‐7803

Career Focus: Corporate Health & Wellness Value Offered:

# Initiative: Identified opportunity, created detailed proposal, and became the first University of Alabama Nutrition student to intern in a Corporate Health and Wellness setting. Created a model for future corporate internships and sparked a great deal of interest among students and faculty.

# Professional Skills: Demonstrated ability to manage multiple concurrent tasks, see projects through to completion, present findings and ideas to senior staff, and tailor programs to meet the needs of different audiences and individuals.

# Work Ethic: Worked full-‐time (summers) and part time (school year) while participating as an elite athlete and maintaining Honor Roll and Dean’s List status.

# Knowledge and Passion: Completed rigorous degree program in Nutrition and chose the field of Corporate Health & Wellness because of my deep belief in the value of good nutrition to boost human performance and therefore business performance.

Education Bachelor of Science, Food & Nutrition | THE UNIVERSITY OF ALABAMA, Tuscaloosa, AL May 2014

! Dean’s List Honors 2011, 2013, 2014 | SEC Academic Honor Roll 2011, 2012, 2013

! SEC Gymnastics Championship Team 2011 | National Championship Team 2011, 2012

Professional Experience Corporate Health & Wellness Intern | CHEVRON CORPORATION, Prattville, LA Summer 2013

! Gained broad understanding of the Corporate Health and Wellness operation and the benefits of the program to the company, its employees, and their families.

! Shadowed Health and Wellness Director and staff members and participated in meetings with the Medical Director and other MDs.

! Initiated and completed several special projects, including: # Employee Survey: Conceived and executed a survey to gauge employee opinions of the

Corporate Health and Wellness department. Received highly favorable feedback. # Wellness Research: In response to health concerns for oil rig workers, researched and wrote an

article on the effect of sports drinks in the workplace. Recommended changes to improve employee health and fitness. Article chosen by Medical Director for publication in the biannual company newsletter.

# Nutrition Education: Created nutritional pamphlets to educate 2 groups of Chevron employees on healthy eating. For firefighters (who had failed a physical fitness test and were overweight), identified healthy options at local restaurants and provided amended menus to help them make better choices. For field employees, recommended healthy brown-‐bag lunch options.


Jessica Sanderson [email protected] | 334-‐555-‐7803

Corporate Health & Wellness Intern | CHEVRON CORPORATION, continued

! Delivered PowerPoint presentations sharing health and wellness information with diverse audiences. # Dehydration in the Workplace, presented to the Chevron Health and Wellness team. # The Importance of Lean Protein in a Healthy Diet, presented to the Chevron Health and

Wellness team. # Internship Summary, presented to 80+ students and faculty in the University of Alabama

Nutrition Department.

Nutrition Department Student Assistant | UNIVERSITY OF ALABAMA 3/2011–6/2013

! Worked full-‐time summers and 10 hours per week during school year, assisting Alabama’s nationally ranked football team with nutrition information, education, and support.

! Created custom nutrition programs to help individual athletes reach specific goals such as weight loss or energy increase.

! Educated athletes on portion size, healthy snacks, and nutrition supplements.

Additional Information ! Competitive Athlete: As a gymnast with Alabama’s national championship team, performed at my best through healthy eating, regular conditioning, hard work, discipline, and personal drive.

! Volunteer: Prepared healthy “backpack” meals for children through the West Alabama Food Bank. Worked in the Rise School soup kitchen. Participated in a Habitat for Humanity summer project.


#5: What do you do when someone has worked for the same company for a long period of time? How do you avoid repetition and excessive detail while painting the picture you want readers to see? Lessons

• Does the client have strong achievements in every role? Make sure readers instantly see those achievements when glancing at every job listed in the resume.

• Is it a story of cumulative experience – constantly adding new responsibilities while retaining everything else? Consider stacking all job titles together and writing one description that encompasses all and tells the story.

• Is it a story of company growth? Find ways to showcase growth and expansion – and your client’s role in achieving it or managing it.

• Did the major achievements occur years ago? You might stack all the job titles to bring older achievements to the top (as previously discussed), and/or you could mention those achievements in the summary. Be careful not to bury critical information at the end of the resume. Chances are, no one is going to read it.

• Do you need to disguise your client’s age? Consider just briefly mentioning the oldest job progression without specific dates and focus on strength of performance, achievement, company name, product names, or industries. Leverage what’s most important to current job targets.

Sample Resumes

► PETER BELTON “BEFORE” (Handout page 27)

► PETER BELTON “AFTER” (Handout page 29)

► JOSEPH QUINBY (Handout page 30)


PETER R. BELTON 10023 Belle Rive, Apt 614

Jacksonville, FL 33821 (904) 316-9158 [email protected]

Career Objective:

Position in inventory planning and management with a leading retailer offering opportunities for long-term career planning and advancement.

Professional Experience:

Assistant General Manager and Branch Manager 2011 to Present Grayson’s Furniture Stores, Jacksonville, Florida Manage a retail sales organization with more than 160 employees at 6 retail stores that produce $35 million a year in sales. Duties include sales, merchandising, advertising, public relations, customer service and satisfaction, profits, product management, merchandising, and all staffing, training and leadership functions. Helped owners redesign purchasing operations, get new suppliers and reduce supply costs by 3.5%. --Won 2 general manager of the year awards for meeting goals. --Implemented new computer technology for managing inventory. --Improved staffing and cut absence rates by 47% and turnover by 35%. --Sales grew by up to 40% and profits improved by 31%. Branch Manager 2011 Grayson’s Furniture Stores, Charlotte, North Carolina Managed a large retail store with $12 million dollars in annual sales and 28 employees. Responsible for all store operations, sales, hiring, training, firing, customer service, merchandising, product display, daily accounting and business recordkeeping. Helped regional management to make business decisions on acquiring computer technology, opening new stores and expanding product lines. Won 5 branch manager of the month awards. Branch Manager 2010 to 2011 Grayson’s Furniture Stores, Fayetteville, North Carolina Managed daily operations of a retail store with $7 million dollars in yearly sales. Same responsibilities as above. Winner of 6 branch manager of the month awards. Branch Manager 2010 Grayson’s Furniture Stores, Durham, North Carolina Same responsibilities as above for store with $4 million dollars in sales. Earned 1 branch manager award. Assistant Manager 2009 to 2010 Grayson’s Furniture Stores, Newport News, Virginia Assisted in managing retail store with $7 million dollars in annual sales. Allocated merchandise to maximize square footage with plan-o-grams and market data.


PETER BELTON – page 2 (904) 316-9158 [email protected]

Floating Manager 2006 to 2009 Boater’s World, Virginia & Maryland Managed 13 stores in Maryland and Virginia with 150 employees. Responsible for sales, profits, operations, merchandise allocation, purchasing, distribution, customer service, training and team leadership. Was #4 in sales production out of 214 people and won 3 top sales awards. Introduced new safety product that sold $2 million dollars in a year. Assistant Manager 2005 to 2006 Boater’s World, Newport News, Virginia Assisted in managing specialty retail operation with 14 employees. Responsible for sales, customer service, product display, store operations and daily store closings.

Education:

Bachelor of Arts Degree in Biology, 2005 University of Virginia, Charlottesville, Virginia


PETER R. BELTON [email protected] 904-‐316-‐9158 linkedin.com/in/peterbelton

RETAIL INDUSTRY MANAGER

Director of Inventory Planning & Management • Branch Manager 11 Years in Progressive Roles with Large Regional Chains • Financial Responsibility to $35M

Merchandise Planning & Allocation Multi-‐Site Retail Operations Inventory Planning & Control Merchandise Markdowns & Allowances Vendor Relations & Negotiations Inventory Shrinkage Control & Management Financial Planning & Profit Analysis Employee Training, Development & Leadership


GRAYSON’S FURNITURE STORES 2009–Present Assistant General Manager/Branch Manager ($35M sales/year), Jacksonville, FL (2011–Present) Branch Manager ($12M sales/year), Charlotte, NC (2011) Branch Manager ($7M sales/year), Fayetteville, NC (2010–2011) Branch Manager ($4M sales/year), Durham, NC (2010) Assistant Manager ($7M sales/year), Newport News, VA (2009–2010) Promoted rapidly through a series of increasingly responsible management positions based on strong financial, operating, team building, and team leadership performance. Currently manage 160+ employees at 6 regional locations. Notable achievements:

! Won 14 “Branch Manager of the Month” and “General Manager of the Year” awards for profit and revenue growth.

! Achieved record sales in multiple markets (up to 40% sales growth and 31% margin increase). ! Reduced absenteeism 47% and turnover 35% with strategies to recruit, train, and retain high-‐quality employees.

! Implemented next-‐generation POS technology. Reduced annual purchasing costs 3.5%. BOATER’S WORLD 2005–2009 Floating Manager (13-‐store district with 150 employees), VA/MD Regional District (2006–2009) Assistant Manager, Newport News, VA (2005–2006)

! Received 3 “Top Sales Producer” awards. Ranked #4 out of 214 sales associates nationwide. ! Launched new safety product in response to regulatory requirements and sold $2M in first year. ! Drove sales growth through a strong focus on customer service, merchandising, and teamwork.

EDUCATION

Bachelor of Arts Degree, Cum Laude, 2005 • University of Virginia, Charlottesville, VA

TECHNOLOGY SKILLS

Proficient in Excel, Word, Citrix, Lotus Notes, Bosanova, Fullshot, and Datamatix.


JOSEPH QUINBY 802-254-1254 / [email protected]

http://www.linkedin.com/in/josephquinby

PRESIDENT & CEO – $100 Million, Multi-State Corporation

• Built electronics, telecommunications, and appliance distribution business from $300K to $100M annual revenue.

• Directed purchase and resale of $1B+ in merchandise over 15 years.

• Achieved and maintained profitability for 15 consecutive years.

• Negotiated multimillion-dollar partnerships with Sony, Sanyo, Panasonic, Tappan, Litton, BASF, and other major US and international manufacturers.

• Created a state-of-the-art distributed PC network to automate and inventory all core business functions.

PRESIDENT & CEO – Executive Consulting & Advisory Firm

• Negotiated $500M+ in financing, lending, and credit transactions. Prepared sophisticated financial documentation for M&A,

IPO, franchise, and lease transactions.

• Acquired substantive industry experience in consumer goods manufacturing, retail sales, wholesale distribution, commercial real estate, industrial products manufacturing, and automotive. Client engagements included North American Phillips, Polaroid, Bendix/Fram, Mazda, Chrysler, and Bridgestone.

• Negotiated $250M in transactions, partnering with Prudential, John Hancock, and Metropolitan Life to market their commercial real estate portfolios.

EXECUTIVE MANAGEMENT CONSULTANT – $3B Organization

• Delivered $3M–$5M annual operating cost reductions through redesign of core purchasing and supply chain management

processes/systems.

• Partnered with EDS Technology to develop and implement a master healthcare program that saved $5M yearly.

• Conceived and currently implementing migration from checks to electronic processing with projections to save $5M annually. Introduced technologies forecasted to improve cash flow $10M annually.

EXECUTIVE QUALIFICATIONS

• Full P&L Responsibility • Strategic Planning • Corporate & Investment Finance • Multi-Site Operations • Product Management • Domestic & Foreign Business • Sales & Marketing Leadership • Corporate Legal Affairs • Distribution & Warehousing • Productivity & Performance • Government Relations • Logistics & Supply Chain Management Outstanding communications, interpersonal relations, negotiation, and leadership skills. Extensive M&A, IPO, franchising, alliance, and partnership development/transactions experience. Top-flight personnel management skills.


JOSEPH QUINBY – Page Two 202-254-1254 … [email protected]

PROFESSIONAL EXPERIENCE Executive Management Consultant 2010 to Present STATE OF VERMONT, Burlington, VT

Recruited by senior executive staff to introduce “corporate” business processes, infrastructure, and operations into a heavily regulated government organization. Challenged to drive major cost savings while optimizing productivity, performance, and efficiency. On-site at headquarters providing strategic, operating, and financial expertise to all 17 operating departments (budgets of $500M to $1B each). Reinvented virtually all major operating processes to eliminate redundancy, optimize staff performance, improve the allocation of state and federal funds, and build a best practices organization. Created strategic plans to drive future operations, growth, and transformation.

President & Chief Executive Officer 2006 to 2010 JQ ENTERPRISES / LIK ASSOCIATES, Providence, RI & Boston, MA

Launched consulting firm offering management advisory, strategic planning, negotiating, and operating management services to emerging, turnaround, and high-growth organizations. Consulted with Presidents, CEOs, CFOs, and others to resolve operating issues, implement growth plans, and drive revenue and profit growth. Established extensive network of contacts with bankers, attorneys, accountants, and other professional providers.

Managed engagements involving a broad range of functions with particular emphasis on P&L, strategic and marketing plans, cash flow, financial analysis, organizational needs assessment, purchasing, product management, sales, contracts, legal affairs, banking and lending, letters of credit, and surplus inventory liquidations.

President & Chief Executive Officer 1997 to 2006 MOORE DISTRIBUTORS, INC., Hartford, CT & Providence, RI

Acquired small electronics, appliance, and telecommunications products wholesaler generating $300K in annual sales. Built to $100M+ annual revenue. Drove profitable growth through aggressive product and market expansion efforts. Held full strategic and P&L responsibility. Led 6 successful acquisitions.

Directed operations, sales, marketing, HR, purchasing, finance, supply chain, IT, and customer service. Led a team of up to 200 employees at 2 large warehouse/showroom/service centers (approx. 300K sq. ft.) and 4 satellite distribution centers throughout the Northeastern US. Managed more than 5000 product lines and SKUs.

Captured key customer accounts in the retail chain, independent store, department store, catalog, and fulfillment markets. Maintained long-term account relationships averaging 5+ years. Created high-performance sales team. Introduced innovative customer service, support, and loyalty programs.

EDUCATION

BS – Business Administration – BOSTON UNIVERSITY

Graduate of hundreds of hours of continuing management and leadership training


#6: What’s the best format for someone returning to work after a long absence from the workforce? Lessons

• Regardless of the reason for the gap, the challenge is the same: focusing the reader’s attention on what your client has to offer and not on the gap.

• Look for material from the gap years: volunteer activities, part-‐time work, personal pursuits, education or training, activities that indicate your client has stayed up to date in his or her professional field.

• Consider using functional headings – even if you don’t write a purely functional resume – to call attention to specific areas of skill and experience.

• Consider eliminating all dates.

Sample Resumes

► ARTHUR ECK (Handout page 33)

► LESLIE REYNOLDS (Handout page 34)


ARTHUR F. ECK, JR. 639 Arcadia Street $ Rochester, NY 12239

387-458-3241 $ [email protected]

OBJECTIVE

BREAKFAST and LUNCH COOK To assist a restaurant in attracting and retaining a strong customer base

by applying a passion for the culinary arts and a strong work ethic.

PERSONAL PROFILE

Experienced working in a kitchen environment, filling orders, and developing menu items.

Able to get the job done by employing critical-thinking and problem-solving skills.

Work well as a team player and independently with very little supervision.

Received commendations for being dependable and hardworking.

Bilingual, Spanish and English.

COOKING SKILLS

% Prepared a selection of entrees, vegetables, desserts, and refreshments.

% Cleaned the grill, food preparation surfaces, counters, and floors.

% Met quality standards for food preparation, service, and safety.

% Trained and supervised workers.

% Maintained inventory logs and placed orders to replenish stocks of tableware, linens, paper, cleaning supplies, cooking utensils, food, and beverages.

% Received and checked the content of deliveries and evaluated the quality of meats, poultry, fish, vegetables, and baked goods.

% Oversaw food preparation and cooking.

RESTAURANT EXPERIENCE Kitchen Worker — State of New York, Coxsackie, NY Short Order Cook — Rockies Breakfast Bar, Rochester, NY Prep Cook/Laborer — New World Diner, Rochester, NY Lunch and Dinner Cook — Albany’s Italian American Restaurant, Albany, NY

MILITARY SERVICE

US Navy — Machinist Mate E-3 — Honorable Discharge GED obtained


LESLIE REYNOLDS

Boston Metro Area 617-555-5555 | [email protected]

PROFESSIONAL SKILLS PROFILE

PC Software & Technology Interpersonal Relations & Communications Database Administration & Management Special Events Planning & Management Data Collection, Analysis & Reporting Sales, Merchandising & Customer Service Management Team Building & Leadership Public Relations & Media Affairs Project Planning & Management Creative Thinking & Problem-Solving

Self-starter … enthusiastic … independent thinker … team player … task-driven … goal-oriented.

TECHNOLOGY SKILLS MS Word, Access, Excel, Outlook … MS Publisher, Paint Shop, Adobe … Photoshop PROFESSIONAL EXPERIENCE

Website Designer 2006 to Present LESLIE REYNOLDS WEB DESIGN, Reading, MA

Freelance website designer for for-profit and not-for-profit organizations. Independently manage each project, from initial client consultation and strategy development through website design, functionality, activation, and SEO. Clients: Reading Chamber of Commerce, Massachusetts State Medical Association, Donegan DDS,

HealthCare of Reading, Landon Machinery, Greystone Financial, RTP Chemistry. Special Projects Coordinator 2001 to 2006 READING CHAMBER OF COMMERCE, Reading, MA

On-call position working with the Chamber during annual legislative sessions. Coordinated meeting and event planning, collected and reported legislative data, administered various databases, and responded to inquiries from small businesses, tourists, local residents, and others. Highlight: Supported 3K+ Chamber members and represented their interests before local business

professionals, politicians, and the media. Chairman of the Board 2000 to 2001 GROWING GIRAFFES PRESCHOOL, Worcester, MA

Appointed to 1-year term as Chairman of the Board for privately owned preschool with an average annual enrollment of 70 students. Hired key personnel, established operating procedures, and led a successful fundraising campaign to expand the educational resources of the facility. Highlight: Provided operating and financial leadership that returned the business to profitability.


LESLIE REYNOLDS 617-555-5555 | [email protected]

Page 2

Executive Director 1998 to 2000 CAMP FIRE BOYS & GIRLS, Columbus, OH

Planned, staffed, budgeted, and managed Camp Fire programs throughout Ohio and Kentucky for 450 club members and 1600 grade-school children. Managed $300K budget and staff of 4. Ensured compliance with all United Way policies governing operations, resources, and programs. Highlight: Launched week-long camp for underprivileged children as part of nationwide outreach.

Sales Associate 1996 to 1998 THE BRIDES CORNER, Columbus, OH

Commission sales position with the area’s finest bridal shop. Fit gowns and tuxedos, designed veils and bouquets, ordered stationery and invitations, and coordinated special event programs. Highlight: Contributed to 45%+ sales growth for 2 years.

Office Manager/Assistant 1993 to 1996 NATIONWIDE INSURANCE, Toledo, OH

Independently managed administrative and client service functions for one of the top-producing Nationwide sales offices in Ohio. Assisted in marketing and new client development projects. Highlight: Helped build customer base by an additional 30%.

VOLUNTEER & COMMUNITY SERVICE

Library Volunteer, Reading High School, Reading, MA (2010 to 2012) Input data, catalogued books, and wrote book summaries for upgraded automated system. Office Volunteer, Holz Elementary School, Reading, MA (2006 to 2010) Maintained attendance records, responded to parent inquiries, and helped with special events.

Outreach Committee Chairperson, Boston Inner-City Support Center, Boston, MA (2002 to 2004) Spearheaded development and management of special events and educational programs..

EDUCATION Bachelor of Arts Degree, Ohio State University, 1993 Triple Majors in Business, Marketing & English


#7: How do you handle the work experience of clients who are 50+ years of age, sharing their successes while not aging them out of the workplace? Lessons

• Understand that just because you have information does not mean you must include it!

• Don’t follow arbitrary rules about how far back to go with work experience.

• Change your format for the older experience. Just because the first 4 jobs are written title/company/dates does not mean that you can’t consolidate the relevant, older information in a different structure that will allow you to showcase the most important information as just stated.

• Eliminate or deemphasize dates for older experience.

• Give the resume a fresh, up-‐to-‐date appearance and a modern look and feel. Conform your resume to today’s best practices, not yesterday’s!

Sample Resumes

► JACKSON CRATERSON (Handout page 37)

► MIRANDA SIMS (Handout page 39)


JACKSON CRATERSON, MBA, CPSM, CPM

[email protected] | 213-555-5555 | linkedin.com/in/jackcraterson

SENIOR EXECUTIVE: PROCUREMENT, SUPPLY CHAIN, MULTI-SITE OPERATIONS

True Catalyst for Positive Change to Achieve Extraordinary Business Performance & Financial Results.

Leader Who Values Human Capital and Its Intrinsic Impact on Organizational Greatness. Thirteen years’ progressively responsible experience building and leading world-class procurement organizations. Well-respected for success in creating influential and collaborative relationships with top operating and leadership teams across all business functions: strategic planning, finance, IT, HR, sales, marketing, energy, legal, construction.

• Strategic Sourcing, Purchasing, Contract Negotiations, Vendor Relationship Management, eSourcing • Integrated Global Logistics, Transportation, Distribution, Lean Six Sigma, Project Management • P&L Management, Budgeting, Cost Reduction & Avoidance, Spend Analysis, Procure-to-Pay Optimization • Process Design, Performance Excellence, Continuous Improvement, Large-Scale Data Analysis & Action • Technology Systems Acquisition & Integration: SAP ERP, Manhattan, JDA, Ariba, Kronos, Adobe, e-commerce

Generated $145M in total savings over 7 years through strategic spend and contract management.

Reduced SG&A by average of 68 bps annually for 6 consecutive years and improved margins 250 bps.

Contributed to total revenue growth exceeding $3.1B over past 15 years.

Honored as Goods Depot’s MVP for unprecedented YOY cost savings.


WEALTH PRODUCTS, Los Angeles, CA 2010 to Present Growth During Tenure: $1.4B to $2.7B revenue; $71M to $203M income; 346 to 675+ specialty retail stores Interim Director of Strategy (2014 to Present) Leading development and implementation of first-ever strategic planning process in partnership with CEO, CFO, and Board of Directors. Crafting 10-year vision and 5-year financial plan, aligning strategy with tactical execution, and directing process improvement and organizational change. Targeting $40M profit growth.

Director of Procurement (2010 to 2014) Recruited to build centralized procurement organization to manage sourcing, negotiations, contracting, and vendors for $550M spend across 100% of goods and services (supply chain, advertising, HR, construction, facilities, IT, energy, travel, legal, accounting). Led 10-person team in operations and supply management.

• Captured $75M in contract savings through redesign of direct and indirect source-to-pay processes.

• Reduced SG&A 2.6% in first 2 years, from 24.6% to only 22.0% of sales, through keen negotiations, strategic sourcing rigor, competitive bidding, and collaborative partnerships with all business leaders.

• Expanded e-commerce, built distribution center, reengineered logistics, standardized contracts, and acquired new technologies – CRM, payroll, WMS, TMS, order management, SAP, ERP, and eSourcing.

• Partnered with C-level management team, EVPs, and SVPs as #1 lead on procurement organization.


JACKSON CRATERSON, MBA, CPSM, CPM

[email protected] | 312-555-5555 | linkedin.com/in/jackcraterson

GOODS DEPOT, Toledo, OH 2005 to 2010

Director of Procurement Services (2007 to 2010) Created strategic sourcing team of 15 responsible for $600M indirect spend across all global company categories for 1,000 stores, 9 distribution centers, multiple e-commerce platforms, and HQ. Administered $80M utilities budget while evaluating hedging and market-timing opportunities to drive cost reduction. • Positively impacted 34% increase ($115M) in operating cash flow and 40% increase ($0.68) in earnings per share

during period of growth and global expansion through strategic leadership. • Delivered $70M in contract savings in key functions (IT and service contracts, capital expenditures, eSourcing, signage,

energy, sustainability). Introduced innovative reverse-auction bidding with vendors to accelerate cost reduction and successfully expanded concept to merchandising organization.

• Developed negotiations training company-wide, with 28X ROI on training cost in 3 months. Divisional Replenishment Manager (2005 to 2007) Acting in the capacity of Director of Inventory & Replenishment, restructured 20-person supply chain team to achieve all-time KPI highs for $1.5B of annual global inventory. Managed JIT supply chain assortment demand flow, planning and allocation strategies, purchasing, supplier management, and inventory analysis. • Reduced supplier lead time 35%, improved order time 26%, and increased fill rate 9%. • Recognized as Goods Depot’s SME for successful SAP ERP upgrade and SOX compliance. • Demonstrated superb crisis management leadership following incident that required re-racking and re-population of

inventory across all distribution centers – with no disruption in sales or service. FASHION CENTER, St. Louis, MO 2004 to 2005 Vice President of Operations Managed 70 corporate, field, and store employees at multi-channel (store, online, wholesale) start-up retailer. Led supply chain fulfillment, store operations, visual merchandising, HR, customer service, and procurement during rapid growth to 15 stores in 5 states in just 2 years. Far exceeded performance goals. • Achieved 28% supply chain savings and improved supply lead time by 3 days. • Following owners’ exit, negotiated sale of all assets, leases, and equipment, and closed operations. Previous Experience: Inventory Planning & Management | International Service • CASUAL CORNER: Led $75M inventory allocation and distribution for high-growth, 900-store retailer. • SHOE SHACK: Allocated $35M inventory across 5000 stores. Increased inventory turnover 8%. • Volunteered for 2-year INTERNATIONAL outreach and community service. Trained/led 20-person team.

EDUCATION & PROFESSIONAL TRAINING

MBA – University of Chicago – May 2014 BA – Brigham Young University – May 2001 Certified Professional in Supply Management (CPSM), Institute for Supply Management Certified Purchasing Manager (C.P.M.), Institute for Supply Management Six Sigma Green Belt & Lean Six Sigma, Villanova University Strategic Procurement, Missouri State University The Strategic Negotiator, The Gap Partnership


MIRANDA SIMS

[email protected] 212-812-1653 • New York, NY linkedin.com/in/mirandasims

RETAIL EXECUTIVE: OPERATIONS ~ SALES ~ MERCHANDISING Expert in the 4 P’s of Retail Performance:

People ~ Product ~ Presentation ~ Promotion

Twenty+ years of success building market share, sales volume, profitability, and employee and customer engagement for industry-leading retailers.

! Major Mart: Led $800M region to top performance nationwide. Orchestrated major business contraction of $350M Tech Shops division while delivering consistently strong operating results.

! Euro Music: Built entire operational and HR foundation to support rapid U.S. expansion.

! Federated: Progressed rapidly to Senior VP, Marshall Field’s, delivering measurable results in every role.

PROFESSIONAL EXPERIENCE MAJOR MART New York, NY Leading U.S. retailer, operating 720 superstores and 200 mall-based mini-stores; $5B+ annual revenue

Regional Director of Stores – Northeast (2009–2014)

$800M region | 800 Northeast stores including flagship (Times Square) |10 direct reports | 5000+ associates

! Rose to #1 nationally in year-over sales (2013) and #1 in multiple product, revenue, and profit categories.

! Cut $3M inventory (25%) and reduced local purchases $40M (20%), reducing inefficiencies and shrink while increasing customer satisfaction.

! Hand-picked by Executive Leadership to spearhead key strategic initiatives:

! Partnered with VP Membership to design new sales incentives that generated 40,000 incremental card memberships in 4 months. Pilot program expanded nationally.

! Controlled turnover of top talent by developing a company-wide managerial retention program.

! Established a culture of top performance. Used “Talent Map Optimization” to put the right people in the right jobs at the right time and plan for succession.

! Represented region at strategy/planning sessions at the corporate HQ level.

Regional Director of Stores – Mall Mini-Stores (2003–2009)

$350M nationwide operation | 396 stores, 3000+ employees at peak

! Challenged to deliver annual financial goals while executing controlled reduction in store count to bolster profitability. Met all sales and profit objectives and kept staff motivated and energized despite downsizing.

! Orchestrated the controlled closure of 200 stores in 3 years.

! Recommended and successfully integrated numerous managerial staff into Major Mart superstores.


MIRANDA SIMS 212-812-1653 ~ [email protected]

EURO MUSIC STORES Philadelphia, PA Largest seller of prerecorded music in the world, in early stages of US expansion | 16 East Coast stores

VP of Operations, US (2001–2003)

US division of leading global retailer | Responsibility for HR and Store Operations | Executive Committee member

! Established consistent structure for previously autonomous stores. Strengthened bottom-line performance by streamlining inventory flow, customer service, and store staffing.

! Professionalized HR by creating the company’s first job descriptions and performance reviews, launching formal training programs, defining competencies, and setting measurable performance expectations.

MARSHALL FIELD’S (Division of Federated Department Stores) Chicago, IL $1.2B full-line department store chain; 35 stores in 7 Midwest states

Senior VP/General Merchandise Manager, Home Store (Headquarters level) VP/General Manager – Evanston, IL ($60M annual revenue, 300 employees) Store Manager – Arlington Heights, IL ($20M annual revenue, 175 employees) Buyer ~ Divisional Sales Manager ~ Assistant Buyer ~ Sales Manager ~ Management Trainee Rapid promotion through progressively challenging store and HQ management roles | Executive Committee member

! Orchestrated most successful new store opening in 1999, generating $30M first-year volume (7% over plan).

! Spearheaded smooth 6-month integration of $100M, 5-store acquisition into Marshall Field’s.

! Built Arlington Heights location into the #1 dollar profit unit in all of Federated, driving 15% growth in 2 years. Reduced executive turnover from 60% to less than 25%, among the best in the company.

! Delivered double-digit growth every year in menswear buying categories while increasing gross margins.

EDUCATION BS Business Administration: Boston University, Boston, MA


#8: How do you make technology and engineering resumes understandable and easy to read? Lessons

• Write in English – not in “tech-‐speak”!

• Create a technology summary where you can group the keywords of skills, software, hardware, operating systems, network protocols, and more – without having to bog down the text. Then, decide where that section belongs – top of resume, bottom of resume, or within the job descriptions.

• Tell the story – the challenges, actions, and results – as you would with any other resume.

• Focus on business benefits, not just tech activities.

Sample Resumes

► GRACE LOGAN (Handout page 42)

► CHRISTOPHER SHAW “BEFORE” (Handout page 44)

► CHRISTOPHER SHAW “AFTER” (Handout page 46)


GRACE LOGAN www.linkedin.com/in/logangraceb 203-‐555-‐5555 [email protected]

SENIOR-‐LEVEL TECHNOLOGY INDUSTRY PROFESSIONAL Wireless Communications | Electronics Systems | Hardware & Software Development

Unique capability in combining technology expertise with superb cross-‐functional team leadership skills to build high-‐performing organizations, multimillion-‐dollar product solutions, and profitable customer relationships.

Product Lifecycle Management Team Building & Organizational Leadership Project Planning & Development Productivity, Efficiency & Performance Improvement Process Redesign & Optimization Budgeting, Resource Allocation & Capacity Planning Technology Performance Enhancement Presentations, Communications & Diversity


HARGROVE CORPORATION / INTEL / AT&T, Stamford, CT 2001–2014 (Major player in critical communication systems & technologies for first responders & utilities)

Director – Wireless Product Development – $20M Budget (2009–2014) Built and led team that designed, developed, tested, and deployed advanced communication solutions (software, radios, infrastructure) for clients nationwide. Directed 130+ team members in VA, NY, MA, and India. Leveraged partners in PacRim to supplement corporate design and development resources. ♦ Launched new products that generated $150M in incremental revenue in just 4 years. ♦ Reduced system cost $2M with new design incorporating hardware functionality into software. ♦ Decreased annual software spend $3M and doubled capacity with off-‐shore engineering provider. ♦ Introduced new line of digital radios and stations to support TDMA and grow revenues to $600M. ♦ Decreased development time 30% for new digital station ($30M) by ramping up remote RF team. ♦ Slashed field trouble reports 30% through automated test implementation and GE Quality Center.

Director – Wireless Product Management & Development – $16M Budget (2007–2009) Led team of 60 engineers and 8 product managers responsible for product design, development, and marketing. Held full P&L, product pricing, and revenue forecasting responsibility for organization. ♦ Captured $200M in new revenue with development of first-‐ever P25 linear simulcast system and

creation of compliance lab for conventional and trunked radio systems and stations. ♦ Successfully entered Chinese market with delivery of TT67 350MHz stations for Beijing Olympics. ♦ Generated additional $35M in revenue by engineering first 900MHz radio systems and stations. ♦ Lowered inventory 25% through implementation of supplier-‐managed inventory process.

Product Manager – Site Products – $5M Budget (2001–2007) Directed team of 20 engineers and 2 product managers throughout product lifecycle development. Held full product P&L responsibility. ♦ Orchestrated design of RTRS EA simulcast technology for $700M State of Vermont project. ♦ Developed first-‐ever 700MHz stations for $10M opportunity with US Department of Labor. ♦ Increased gross margin 20% in base-‐station product line by introducing digital upgrade option. ♦ Negotiated 3-‐year increase in power supply/amplifier warranty and 5% annual cost reduction.


GRACE LOGAN Page 2 203-‐555-‐5555 [email protected]

SAMSUNG MOBILE COMMUNICATIONS / MOTOROLA TELECOM, San Antonio, TX 1995–2001 (Leader in development & commercialization of advanced critical communication solutions)

Manager – Product Marketing – $5M Budget (1997–2001) Led 3-‐person team designing web and collateral marketing material for 25 critical communication product lines generating hundreds of millions of dollars in annual revenues. ♦ Designed and implemented first internet-‐based product updates for sales teams, a series of pocket

sales guides, and a portfolio of sales training programs to optimize field sales performance. ♦ Reduced customer response lead times with creation of new systems configurator.

Manager – Systems Integration Operations – $7M Budget (1995–1997) Managed team of 25 engineers and 150 associates designing, manufacturing, and implementing digital-‐trunked critical communication systems. ♦ Reduced inventory $4M and doubled output with lean manufacturing techniques. ♦ Delivered $70M in product to 30 countries with $.5M reduction in freight and 0 customer issues. ♦ Reduced cycle time 50% on wide-‐area systems by integrating scheduling, logistics, and testing.

Motorola Telecom -‐ Private Radio Systems: Manufacturing Operations Manager Samsung – Mobile Communications: Advanced Manufacturing Engineer / Chemical Operations Manager

EDUCATION & AFFILIATIONS

BS Electrical and Computer Engineering, University of Texas, Austin, TX Samsung Management and Leadership Development Programs Samsung Manufacturing Management Program Motorola Management Development Program Board Member – Wireless Technology Consortium – Connecticut Institute of Technology (4-‐year term)


Christopher Shaw 437 Highland Avenue, Somerville, MA 02143 • 617-555-5612 • [email protected]

QUALIFYING SUMMARY

A nationally recognized expert in machine-learning/pattern recognition, machine vision, and signal processing with a proven track record in applying state-of-the-art methods to achieve superior results: • Doctorate degree in Electrical Engineering with exceptional mathematical and analytical skills • Experienced and highly skilled in developing and prototyping algorithms • Expertise in developing techniques for processing imagery, object detection, classification, and tracking • Experience with a broad class of statistical data modeling and machine-learning/pattern recognition problems and techniques that

include defense and financial industry applications • Extensive image and signal processing expertise involving a variety of sensors and problem domains • Excellent verbal and written communication skills • Outstanding software development competencies (MATLAB, C,C++) • Work well autonomously and as a collaborative team member to meet or exceed objectives

PROFESSIONAL EXPERIENCE Spire Inc, Bedford, MA May 2014- Oct 2014 Consultant/Contractor Responsible for image processing/pattern recognition related software development involving the detection of defects in solar cells. MATLAB was employed to initially explore image pre-processing approaches. Ultimately, Opencv and other open source Computer Vision algorithms, were employed to develop a proprietary solution to the defect recognition/localization problem. iRobot, Inc, Bedford, MA Dec 2012-Jan 2014 Lead Research Scientist Responsible for Image Processing/Pattern Recognition related software development work involving Ubuntu Linux, open source computer vision libraries like Opencv, and proprietary C++ based code. MATLAB was used as scripting language to process output text files and visualize results. In addition, my software related work experience at iRobot has involved exposure to the “Boost” C++ extension library, the Qt Gui application framework, and extensive use of the C++ STL library: • Developed in C++ a Tool for Detection Performance Analysis of Video processing based algorithms that quantified a variety of performance

measures, eg. Detection rate vs. False Positive rate, and used Bootstrap based methods to construct upper and lower bounds. • Developed in C++ using Opencv a variety of background subtraction algorithms to serve as an anomaly screener in video processing based

detection/classification systems. • Performed a variety of feasibility and requirements analyses for Proprietary autonomous robotic system/perception related problems. • Surveyed Proprietary Cascade Classifier training algorithms and developed plans for improving their performance. • Performed a study quantifying the performance as a function of range of some proprietary and University derived Cascade Classifier based

Pedestrian Detection algorithms. ARCON, INC., Waltham, MA Jan 2012 - Nov 2012 Senior Systems Engineer Responsible for Air Traffic Control software related development work involving Real-Time System Programming using C under Fedora Linux, and utilizing Visual Studio/C++ under Windows-XP: • Implemented and evaluated through covariance simulations a Least Squares Estimation based fusion technique for altitude estimation, in the

context of the STARS Air traffic control software. • Evaluated the performance of altitude tracking algorithms related to the Common Arts Air traffic control software. • Implemented and evaluated changes to Radar to Radar and Radar to ADSB sensor Registration Algorithms which estimate biases in range,

azimuth, and time stamps in the context of the Common Arts Air Traffic control software. • Assessed, developed, and implemented improvements to “turning conflict” detection algorithms related to the Common Arts Air Traffic

control software. PARIETAL SYSTEMS, North Andover, MA Aug 2010 - Nov. 2011 Senior Systems Engineer Responsible for Surveillance and Intelligence System Analysis related software development using MATLAB and C (using Xcode in the MAC-OS setting): • Formulated, implemented, and evaluated prototype MATLAB-language algorithms to be used for Radar Based Space/Time Surveillance. • Developed prototype C-language algorithms for intelligence analysis (Terrorist Group detection) and conducted post-development

evaluation. • Designed data visualization tools in MATLAB to assess performance evaluations of surveillance and intelligence analysis based applications.


LOCKHEED MARTIN, INC., Burlington, MA Oct 2006 - Aug 2010 Senior Systems Engineer Responsible for Ballistic Missile Defense related software development using Matlab and C++ in a Unix workstation setting: • Developed a Spectral Domain methodology for Phased Array Radar Based Ballistic Missile Defense Feature Discrimination Analysis

requiring orders of magnitude less computation than brute force, individual trajectory based methods. • Created a clustering tool for investigating the grouping of threats/objects/motion-types, and signal processing cases across relevant Ballistic

Missile Defense compliance cases, to define classes in a pattern recognition context. • Developed a capability to design Quadratic Bayesian Classifiers and calculate associated Receiver Operating Characteristic (ROC) curves,

in the context of measuring the ability to discriminate between different threat, object, and motion type variants. ALPHATECH, INC. /BAE SYSTEMS, Burlington, MA Oct 2001-Oct 2006 Senior Systems Engineer Responsible for Image Processing and Pattern recognition related software development using C, C++ and Matlab (in a Unix workstation setting): • Developed and implemented Real Time Underwater Mine Hunting algorithms in the context of Side Scan Sonar imagery that achieved

human sonar operator comparable performance. • Investigated multi-layer perceptron, support vector machine, and classifier fusion based methods. • Created C++ code which supported multi-object/multi-sensor tracking algorithms, and a new conceptual/algorithmic framework for road-

aided tracking. • Developed C++ code to support an Alphatech specific framework for distributed processing, built on top of CORBA, termed “ASF”. • Translated “ASF” specific data structures into XML based data structures. • Investigated the use of Robust Background Noise covariance estimation to improve the performance of STAP Processing KNOWLEDGE PARTNERS, Boston, MA Mar 2001–Aug 2001 Senior Scientist Responsible for Data Mining related software development in TCL and C (in a Unix workstation setting): • Created TCL based software modules for the calculation of the statistics of events associated with the modeling of the return/purchase

behavior of customers leasing vehicles. • Developed TCL based software tools for the construction of optimal factor sets for predictive and classification modeling of return/purchase

behavior, as well as for performance analysis of a class of Bayesian Neural networks. • Designed C-language modules for the evaluation of outputs associated with Bayesian Neural networks, and the construction of confidence

bounds for Lift and ROC, classification performance curves. BATTERYMARCH FINANCIAL MANAGEMENT, Boston, MA Jan 2000– Feb 2001 Independent Consultant Responsible for Pattern Recognition System Design related software development in C and Fortran using Visual Studio in a Windows-2000 setting: • Developed Neural Network based methods for Stock selection demonstrated to add financial value over proprietary technical indicators. • Designed flat data bases to store Technical analysis derived data associated with Stocks, which facilitated construction of train and test data

sets to evaluate stock selection performance. • Created specialized training algorithms for multi-layer perceptron based stock ranking statistics. DRAPER LABORATORY, Cambridge, MA May 1991–Dec 2000 Senior Engineer Responsible for Pattern Recognition and Image Processing related software development in C, C++, and Fortran (in a Unix workstation setting); KBV, an image processing prototyping environment, was employed: • Developed and implemented novel training algorithms for multilayer perceptron networks that achieved superior convergence properties

relative to standard backpropagation based methods. • Designed Anomaly Screening/Focus of attention Image processing algorithms for Underwater mine-hunting, in the context of Side Scan

Sonar Sensor Data, that significantly reduced processing time for mine detection/recognition. • Created Acoustic magnetic fusion algorithms for underwater mine hunting that significantly reduced false alarm densities relative to single

acoustic sensor based systems. • Developed and implemented multi-resolution, Supervised and Unsupervised Markov Random Field based Image Segmentation algorithms,

utilizing Wavelet Packet image processing; significantly reduced processing time relative to single resolution based segmentation methods.

EDUCATION Ph.D.,MS. Electrical Engineering, Massachusetts Institute of Technology, Cambridge, MA BS. Electrical Engineering, Cornell University, Ithaca, NY


CHRISTOPHER SHAW [email protected] 617-555-5612 linkedin.com/in/christophershaw

SOFTWARE DEVELOPMENT ENGINEER

Nationally recognized expert in machine learning/pattern recognition, machine vision, and signal processing.

PhD in Electrical Engineering from MIT and 20+ years’ experience as Software Engineer at leading-edge technology companies, developing advanced solutions for defense and financial industry applications.

PROFESSIONAL EXPERIENCE SPIRE INC, Bedford, MA, 7-month contract assignment, May–Oct 2014

Software Development Consultant

Role: Brought on board as one of a team of image processing/pattern recognition experts challenged to develop new software to detect defects in solar cells.

Tools & Technologies: MATLAB, Opencv, and other open-source algorithms

Project & Results: Developed proprietary solution that solved the defect recognition/localization problem and enabled the company’s innovative solar technology to advance to a clearly defined product competitive in the growing field of solar energy.

IROBOT, INC, Bedford, MA, 2012–2014

Lead Research Scientist

Role: Spearheaded advanced research and software development in Image Processing/Pattern Recognition.

Tools & Technologies: Ubuntu Linux, open source computer vision libraries (Opencv), proprietary C++ based code, MATLAB scripting language, “Boost” C++ extension library, Qt GUI application framework, C++ STL library

Key Projects & Results:

• Developed in C++ a tool for detection performance analysis of video processing-based algorithms that quantified a variety of performance measures, e.g. Detection rate vs. False Positive rate, and used Bootstrap-based methods to construct upper and lower bounds.

• Developed background subtraction algorithms for video processing-based detection systems.

• Performed feasibility and requirements analyses for proprietary robotic system/perception-related problems.

• Created plans for improving the performance of Proprietary Cascade Classifier training algorithms.

• Performed a study quantifying the performance as a function of range of some proprietary and University-derived Cascade Classifier-based Pedestrian Detection algorithms.

ARCON, INC., Waltham, MA, Jan–Nov 2012

Senior Systems Engineer

Role: Played a key role in building Arcon’s award-winning software solutions for the high-risk, essential-accuracy field of Air Traffic Control.

Tools & Technologies: Real-Time System Programming using C under Fedora Linux and Visual Studio/C++ under Windows-XP


CHRISTOPHER SHAW [email protected] 617-555-5612

Senior Systems Engineer, ARCON, INC., continued


• Implemented and evaluated through covariance simulations a Least Squares Estimation-based fusion technique for altitude estimation, in the context of the STARS Air traffic control software.

• Evaluated performance of altitude-tracking algorithms related to Common Arts Air traffic control software.

• Assessed, developed, and implemented improvements to “turning conflict” detection algorithms related to the Common Arts Air Traffic control software.

PARIETAL SYSTEMS, North Andover, MA, 2010–2011


Role: Developed advanced Surveillance and Intelligence systems software for aerospace engineering firm.

Tools & Technologies: MATLAB and C (using Xcode in the MAC-OS setting)


• Formulated, implemented, and evaluated prototype MATLAB-language algorithms to be used for Radar Based Space/Time Surveillance.

• Developed prototype C-language algorithms for intelligence analysis. Designed data visualization tools in MATLAB to assess performance.

LOCKHEED MARTIN, INC., Burlington, MA, 2006–2010


Role: Designed Ballistic Missile Defense-related software for a leading defense contractor.

Tools & Technologies: Matlab and C++ in a Unix workstation setting


• Developed a Spectral Domain methodology for Phased Array Radar Based Ballistic Missile Defense Feature Discrimination Analysis requiring orders of magnitude less computation than prior methods.

• Created a clustering tool for investigating the grouping of threats/objects/motions and signal processing cases across Ballistic Missile Defense compliance cases, to define classes in a pattern recognition context.

PRIOR

• Senior Systems Engineer, ALPHATECH, INC. / BAE SYSTEMS, Burlington, MA, 2001–2006: Image Processing and Pattern Recognition-related software development

• Senior Scientist, KNOWLEDGE PARTNERS, Boston, MA, 2001: Data Mining-related software development

• Software Developer, BATTERMARCH FINANCIAL MANAGEMENT, Boston, MA, 2000–2001: Pattern Recognition System Design-related software development.

• Senior Engineer, DRAPER LABORATORY, Cambridge, MA, 1991–2000: Pattern Recognition and Image Processing-related software development

EDUCATION

Ph.D., M.S. Electrical Engineering, MASSACHUSETTS INSTITUTE OF TECHNOLOGY, Cambridge, MA B.S. Electrical Engineering, CORNELL UNIVERSITY, Ithaca, NY


#9: How do you use design to give your clients a competitive advantage?

Sample Resumes

► MELANIE ROMERO (Handout page 49) Written and designed by Janet Beckstrom, ACRW, Word Crafter

LESSONS:

• The musical-‐note graphic is perfect for this professional musician.

• The multi-‐column format works extremely well to present information in discrete groups.

• Notice the testimonials on page 2 – they are a powerful addition to any resume! Ask your clients for testimonial letters or pull a few excerpts from their LinkedIn recommendations.

► SOFIA VAZQUEZ (Handout page 51) Written and designed by Cheryl Lynch Simpson, ACRW, Executive Resume Rescue

LESSONS:

• Even for senior executives, you can use bold design and color to stand out. “Designer” resumes are not just for designers!

• Notice how everything is easy to skim and all of the information is presented in short “bites.”

• The use of color is original and attractive, yet very professional.

► KEVIN MCLAUGHLIN (Handout page 53) Written and designed by Lorie Lebert, ACRW, The Loriel Group

LESSONS:

• Color and graphics must be used appropriately – for the profession, the industry, and of course the client. When done well and “in sync” with client’s brand, they really help a candidate stand out.

► LAURA WHITE (Handout page 55) Written by Nancy Branton, ACRW, People Potential Group; design completed by her client

LESSONS:

• This resume creates a true “wow” effect. It’s a great example of the resume writer teaming up with a client who has very strong design skills. You can write and you can advise; you don’t have to be the design expert if your client is.3

RWA E-‐Summit: Winning Resume Formats © 2014 Louise Kursmark & Wendy Enelow • Resume Written and Designed by Janet Beckstrom, Word Crafter

Melanie Romero Pianist 1921 Riverdale Dr.

Denton, TX

940-555-2574 [email protected]

EDUCATION University of North Texas • Denton, Texas Bachelor of Music in Jazz Performance (2014) • Awarded School of Music & Regents scholarships INSTRUCTION UNT (2010–2014) Stefan Karlsson – Applied Fred Hamilton – Applied Richard DeRosa – Theory Uri Caine – Artist-in-Residence

Private (1999–2010) Josephine Clark – Jazz Geoffrey Dunwoody – Classical ENSEMBLES Jazz Repertory Ensemble (2013–2014) Instructor: Rodney Booth

UNT Jazz Singers (2012–2014) Instructor: Jennifer Barnes Served as Band Leader (2013–2014)

Latin Jazz Ensemble (2012–2014) Instructor: José Aponte

One O’Clock Lab Band (2011–2012) Instructor: Mike Steinel

Avenue C Jazz Singers (2011–2012) Instructor: Rosana Ekert

West End Jazz Singers (2010–2011) Instructor: Robin Milford AWARDS DownBeat Student Music Awards – Latin Jazz Ensemble • Blues and Pop/Rock category (2014) • Latin Group category (2013) Finalist in 2013 DeBose Competition – Judged by University of Arizona Director of Musical Arts and guest judge, David Evenson • Performed Brandenburg Concerto No. 5

NOTEWORTHY PERFORMANCES UNT Jazz Singers American Choral Directors Association Conference – Houston (March 2014)

NYC Jazz Festival – Jazz at Lincoln Center • Feature performance with guest artists William Bell

and Yuri Tonash (March 2014) • Feature performance with guest artists Rosemary

Clooney and Benny Carter (Feb 2013)

Denton High School Commencement • President Barack Obama, Speaker (June 2013)

Jazz at UNT – Winspear Hall • Feature performance with William Bell (Nov 2013)

Annual Jazz Variety shows – (May 2012 & 2013) UNT Latin Jazz Ensemble UNT and Guthrie Jazz Club • With guest artist Roger Thompson (Oct 2013)

Texas Jazz Festival – Corpus Christie • As featured group (Aug 2013)

Straight Ahead Club – Lubbock • With guest artist Bill Perry (March 2013) Invited Performances UNT – Sarah Jo Henson Recital (Feb 2014)

Straight Ahead Club with Willy Terry Group and guest artist Randy Brecker (Feb 2014)

Monterrey Jazz Festival with UNT Jazz Repertory Ensemble and guest artist Michael Feinstein (Sept 2013)

Texas Jazz Conference with The Southwest Horns featuring Jason Moran, Fred Hamilton, and Red Baraat (Jan 2013)

Amarillo International Film Festival with special guest Janis Seigel (May 2011) Master Classes Gary Clark Jr. Booker T. Jones Sarah McKenzie Billy Childs Christian McBride Aaron Diehl Jason Moran Brian Blade Melissa Aldana

RWA E-‐Summit: Winning Resume Formats © 2014 Louise Kursmark & Wendy Enelow • Resume Written and Designed by Janet Beckstrom, Word Crafter

Melanie Romero (Page 2) 940-555-2574 [email protected]

ADDITIONAL PERFORMANCES Melanie Romero Trio Presents: A Tribute to Hank Jones – Guthrie Jazz Club (Nov 2013)

Band Leader for Campus Life Student Ministries. Select music, lead rehearsals, and perform during weekly services

Solo piano as featured or background entertainment for UNT functions

Solo artist and with various groups at restaurants, parties, and special events TEACHING EXPERIENCE Private piano instructor (2012–Present) • Teach classical and jazz to 10 students

of varying ages; taught 1 Suzuki student WRITING / ARRANGING Composed original works for hour-long senior recital (Apr 2014)

Original piece for One O’Clock Lab Band

Multiple works for solo piano and various instrumentation Created arrangements for: • UNT Jazz Singers • Two O’Clock Lab Band • UNT Latin Jazz Ensemble • Third Avenue Jazz Singers • Jazz Repertory Ensemble • Small ensembles • Trios • Solo piano DISCOGRAPHY UNT Jazz Singers More Than Just Friends (2013) RELATED SKILLS Music transcription

Sibelius composition and notation software

KUDOS “You demonstrated all of the qualities we look for in professional musicians… I really appreciated your positive attitude and professional approach.” — Henry Russell, Chair of University of South Florida

Department of Music Performance, following participation in a clinic he lead at Texas Music Educators Conference

“While you had command of the piano from the moment the concert began, you brought out great joy and life with each note you played. Your solo work added greatly, as you allowed the style and feel of each piece to flow from inside you through the notes which sailed out through the piano. You felt the music, and you ‘got’ the music. All in all, your contribution helped make the concert a fantastic success, and gave us an afternoon of marvelous music.” — Gayle Spencer, audience member at

performance of UNT Latin Jazz Ensemble PERMANENT ADDRESS 1821 W. Grover Rd. Wichita Falls, TX 76302

310-555-4510 ! [email protected] ! Page 1 of 2

RWA E-‐Summit: Winning Resume Formats © 2014 Louise Kursmark & Wendy Enelow • Page 53 Resume Written and Designed by Cheryl Lynch Simpson, Executive Resume Rescue

SOFIA VAZQUEZ, MBA SENIOR SALES LEADERSHIP, ACCOUNT MANAGEMENT & BUSINESS DEVELOPMENT EXECUTIVE

Delivered $1B+ in Technology Sales: Wireless | Mobile | Cloud | Data | Security | Applications | SaaS Strategy-‐driven B2B and B2C Sales Executive with deep and rich industry experience encompassing start-‐up, high-‐growth, and multinational firms. Revenue driver who builds and retains business by attuning to client motivations and proving product value. Current and emerging technologies expert experienced with government bidding and contracting.

Industry Pedigree: Duke MBA with tenure at Cisco | Mobile Technologies | AT&T | Verizon Wireless Leadership Responsibility: Teams of 49 Professionals in Technology | Telecommunications | Sales | Business

SIGNATURE STRENGTHS MOBILE CARRIER & MANUFACTURER OPERATIONS BUSINESS DEVELOPMENT, FORECASTING & CONTRACT NEGOTIATIONS

STRATEGIC MARKET PLANNING & EXPANSION KEY ACCOUNT RELATIONSHIP MANAGEMENT PRIVATE SECTOR & GOVERNMENT BID MANAGEMENT STAFF RECRUITMENT, DEVELOPMENT & TRAINING

INDUSTRY & MARKET TRENDS ANALYSIS NEW VENTURE START-‐UP & MANAGEMENT SALES COMPENSATION PLANNING P&L | BUDGETING | FINANCIAL & SALES REPORTING

BUSINESS DEVELOPMENT ACHIEVEMENTS

CISCO – Los Angeles, CA ! 2007 – 2014 SENIOR ACCOUNT MANAGER Recruited to generate new sales for $130M Verizon Wireless account. Directed a matrixed technical team (Systems Engineers, Network Architects, Product Sales Specialists, Professional Services Professionals) to drive unit-‐level business and feature development. Delivered sales and revenue gains for the 3G/4G/LTE Mobile Packet Core, IP Core, IP Edge, and Data Centers.

" Enterprise Account Leadership: Sustained account and revenue retention while supporting a legacy infrastructure with best-‐in-‐class, 100%-‐customized solutions.

― Set the stage for Cisco recognition as Tier 1 vendor, positioning next-‐generation leadership based on data packeting improvements to network digitization.

― Cultivated internal and account buy-‐in to feature roadmaps by aligning culture with Verizon needs. Infused SLA/KPI contract approach while winning internal commitment to Verizon mobile infrastructure.

― Achieved $30M sales target and captured new franchise business, including Packet Core (GPRS/GGSN), Applications, IP Backhaul, RAN (Radio Access Network) Optimization, and Small Cell Technologies.

MOBILE TECHNOLOGIES GmbH (US Division) – Cupertino, CA ! 2002 – 2007 SENIOR BUSINESS DEVELOPMENT MANAGER Helped forge North American business from the ground up for turnkey, GSM-‐based wireless products/services. Formulated business development and P&L strategies with a 10-‐member technical team. Led negotiations and financial reporting.

" On-‐Time Product Delivery: Met 100% of targets by working closely with German-‐based corporate staff and manufacturing plants.

" Regional Operations Launch: Streamlined delivery of product upgrades, training services, network management and optimization, and outsourcing by establishing regional offices.

310-555-4510 ! [email protected] ! Page 2 of 2

RWA E-‐Summit: Winning Resume Formats © 2014 Louise Kursmark & Wendy Enelow • Page 54 Resume Written and Designed by Cheryl Lynch Simpson, Executive Resume Rescue

MOBILE TECHNOLOGIES continued

" New Business Development: Led the overall response to 9 large complex customer requests for proposals (RFP).

― Captured $650M, 5-‐year 3G/UMTS RAN (Radio Access Network) contract. Included Master Sales Agreement with T-‐Mobile to engineer, build, and deploy services within 3 geographic regions/markets.

― Sold $30M in 3-‐year, single-‐vendor agreements for national IP core network and GPRS/GGSN (General Packet Radio Services/GPRS Gateway Services Node).

― Won $3M DPI (Deep Packet Inspection) contract for CSG (Conent Signaling Gateway) resale. AT&T GLOBAL SERVICES – San Francisco, CA ! 2000 – 2002 GLOBAL ACCOUNT MANAGER – WELLS FARGO Recruited to drive profit/revenue growth and client retention on key FINIS (Financial Institutions Network Information Services) accounts such as Wells Fargo, TransAmerica, and Charles Schwab. Structured and negotiated deals with account principals to maximize joint revenue goals.

" Global IT Product & Service Sales: Produced $86M in revenue in 2 years.

PREVIOUS EXPERIENCE

VERIZON WIRELESS – Bedminster, NY DIRECTOR OF CORPORATE SALES CHANNEL Built and led the direct sales channel for $11M New York region with oversight of field policies, sales training, marketing strategies, and enterprise bidding. Hired, trained, and managed a team of 49. Honored with President’s Club win.

REGIONAL DIRECTOR OF CORPORATE ACCOUNTS Led 300 accounts, including the company’s top regional revenue-‐producer, generating $35M in annual revenue. Pushed monthly revenue $.2M. Named to President’s Club twice. Guided a 17-‐member team through Fortune 100 account closure.

EDUCATION | PROFESSIONAL PROFILE

EDUCATION: MBA in International Business Management ! COLUMBIA UNIVERSITY BS in Business Management ! NEW YORK UNIVERSITY Digital Electronics Certificate ! LONG ISLAND TECHNICAL INSTITUTE

CERTIFICATIONS: Program Management Professional (PMP | Cisco Certified Network Administrator (CCNA)

PROFESSIONAL

& TECHNICAL

TRAINING:

Cisco Network Boot Camp | VOIP Network Design | WLAN

Next-‐Generation Networks – IOS & IOS XR | SaaS Applications for Enterprise Networks

Cisco Sales Masters | Thunderbolt Sales & CRM | CX Cloud

Networking Architecture & GPRS | Data Over PCS

Extensive Sales Management & Leadership Training

ASSOCIATIONS: National Association of Radio & Telecommunications Engineers

RWA E-‐Summit: Winning Resume Formats © 2014 Louise Kursmark & Wendy Enelow • Page 51 Resume Written and Designed by Lorie Lebert, The Loriel Group

KEVIN MCLAUGHLIN

Aviation Management Executive [email protected] +1 310.555.6789 Global Ambassador of Aviation Operations | Science—Safety—Engineering

Expertise building and leading efficient and profitable aviation organizations. Deliver value through fostering best practices to improve safety, minimize risk, cut costs, and maximize profitability. Licensed AME.

Background in brief…

! Led collaboratively across all functional business areas to deliver on-time performance, best-in-class customer service, and regulatory compliance requirements.

! Planned and directed multimillion-dollar contracts for corporate, government, and private interests ranging from offshore contractors to local business and law enforcement agencies.

! Established and upheld world-class safety and quality standards to reduce injuries, occurrences, and substandard conditions through development and rollout of comprehensive safety initiatives.

! Originated strategic operating procedures that aligned with corporate short- and long-term business objectives as well as provided the framework for ongoing improvement/refinement.

PhD Candidate | MBA in Aviation Management | Project Management Professional (PMP)

Professional Experience

ABU DHABI AVIATION – Abu Dhabi, UAE 2003 to present Aircraft operations / maintenance company transporting passengers, freight, and other assets via charter, commercial, and air cargo flights both within and outside of United Arab Emirates.

Engineering Manager

Lead Aircraft Engineering operations, facilities, and service delivery for ADA’s largest department and highest revenue/profit producer. Control multimillion-dollar annual budget and supervise 5 direct reports and 350 personnel from 30+ diverse countries/cultures.

Responsible to the Board of Directors for planning, directing, and monitoring 24/7 maintenance, repair, and servicing for fleet of 80 fixed and rotary wing aircraft along with 70 client-owned assets.

Operations, Asset & Program Management ! Led introduction of AB/AW139 helicopter into UAE; played instrumental role in set-up of operations.

! First licensed AB/AW139 Aircraft Maintenance Engineer in the UAE.

Safety & Quality ! Attained a record 800,000 fatality-free flight hours in Bell helicopter aircraft. Decreased lost-time

injuries 47%, safety hazard incident reports 34%, and captain voyage reports 61% in two years.

! Drove disaster risk reduction and cut maintenance error management system investigations 40%.

Performance Improvement ! Identified and capitalized on opportunities to streamline and optimize operations and improve

productivity, efficiency, and overall performance of engineering staff performance.

! Designed a phased approach to data monitoring that was recognized worldwide for its objectivity and accuracy – vital ingredients in measuring and managing KPIs.

! Structured company’s capacity to conduct maintenance on its own assets and expand third-party heavy maintenance capabilities (major overhauls, refurbishments, repainting).

/2: KEVIN MCLAUGHLIN — Aviation Management Executive +1 310.555.6789 | [email protected] | Skype: aviatorguy

D&W AVIATION SERVICES – Edmonton, AB Canada 1997 to 2003 Independent aircraft maintenance operations firm

Aircraft Maintenance Engineer | Lead Engineer

Provided contract engineering services to aviation companies.

! Performed maintenance/repair of three rotor wing aircraft (Bell 212/Bell 206) as part of a joint pesticide spray program between the USDA and Helicopteros de Guatemala.

! Lead Engineer for the Honduran Air Force; performed a 600-hour inspection on a BH412 helicopter while concurrently conducting annual inspections of its 10 aircraft assets.

DEPARTMENT of NATIONAL DEFENSE / CANADIAN FORCES 1977 to 1997 Canada’s $22B uniformed armed forces—comprising the Air Force, Army, Navy—and its largest federal government department, with 110,000 regular force, reserve force, and civilian employees.

Canadian Air Force

Directed maintenance operations for a broad spectrum of fixed and rotary wing aircraft. Managed day-to-day personnel operations in maintenance, repair, and modification of aircraft structures, structural components, engines, and aircraft components.

! Completed numerous assignments worldwide, supporting war-time, peacekeeping, and humanitarian engagements, including the Persian Gulf War and Somalia food relief efforts.

! Honourably discharged after 20 years of service, gaining in-depth experience and certifications/credentials in aircraft maintenance engineering operations and management.

Education | Training | Professional Development | Licenses

PhD Candidate

MBA – Aviation Management, Emirates Airlines Aviation College / Coventry University

PMP® Project Management Professional – Project Management Institute (2010) P&WC PT3A-76F (2006) | Human Factors Training (2006)

Agusta Bell AB139 Field Maintenance Course (2005) | Quality Management Training (2004)

Canadian Aircraft Maintenance Engineer – License #127932 M5, BH06, BH09, BH21, BH36, L087, HV12

United Arab Emirates Aircraft Maintenance Engineer – License #A0906 BHTI 445, 112, 890, AB/AW674

Canadian Flight Engineer – License #FE624997 L473

Awards & Commendations

Earned numerous awards and commendations for outstanding performance and service above standards:

! Two flight safety ‘Good Show’ awards and Commendation from Air Transport Group Commanders for air operations contributions during the Persian Gulf War.

! Commendation from Brigadier-General Addy, Commander of the Western Area Land Force, for support to the Edmonton Garrison and its personnel.

! Two Flight Safety Good Show Awards for preventing the total destruction by fire of a $30M asset (CF CC130) and avoiding collision of a civilian aircraft and a $30M CAF CC130 at Coppermine NWT.

! Commendation from Air Transport Group Commanders for air operations during the Persian Gulf War.

Laura [email protected]

BUSINESS PHILOSOPHYSuccess in business is seeing your goals clearly and aiming for them unswervingly. Lead by example, ask the right questions, seize opportunities, thrive on challenges and never stop growing.

Strategic Marketer Employ customer-centric approach that focuses on clients’ goals, prioritiesand position in the marketplace and strongly influences buying decisions of the target market. Achieve continuous, improved business and sales performance by staying up to date with current market research and evaluating project performance/ROI against spend to make informed, strategic marketing recommendations.

FUNCTIONAL EXPERTISE

COMPUTER SKILLS

/in/laurawhite0

InDesign

Illustrator

Photoshop

Proficient in:

Microsoft Office Suite

Prezi

Quickbooks

COMPETENCIES• Project Management• Cross-functional Team

Management• Strategic Budget + Timeline

Planning• Technical + Creative Project

Scopes/Briefs• Brand Strategy• Creative Copywriting• Creative Direction

EDUCATION Drake University

Des Moines, IA 2007

B.S. in Journalism and Communications

Minor: Merchandising

123 Merry Lane Centennial, CO 80122

Skilled in:

Magento

WordPress

MailChimp

Constant Contact

Account Manager / Client Development Understand client goals and priorities andcommunicate them in a manner that embodies and projects the company’s core standards and values. Build excellent rapport and trust with recurring clients, and achieve continuous, improved business performance through quality customer service. Work with and present to a diverse array of clients and industries, ranging from small to Fortune 500 companies. Form & leverage vendor alliances. Prepare and deliver formal presentations.

Creative Project Manager Inspire and motivate diverse and cross-functional teams to see the bigpicture and achieve on-time, quality project completion. Manage simultaneously large-scale, complex projects for key accounts in an organized and goal-oriented manner. Proactively solve problems by anticipating customer issues and revising systems and processes that streamline operations, resolve concerns and improve efficiency.

©2014 Nancy Branton

RWA E-Summit: Winning Resume Formats © 2014 Louise Kursmark & Wendy Enelow • Resume Created by Nancy Branton, People Potential Group

Laura WhiteRELEVANT WORK EXPERIENCE

XYZ Branding | Brand Management July 2012 - April 2014Centennial, CO

Sought out to be an executive team member, build the infrastructure and manage key clients for XYZ Branding, a high growth, full service branding and marketing agency whose clients range from small to Fortune 500 companies.

• Provided strategic management and consulting for 20+ key clients and expanded many of them into additionalservice offerings by identifying, clarifying and prioritizing business objectives based upon budget available; resulted in increased revenue and portfolio growth.

• Led technical teams to design & develop corporate and event websites; conducted client interviews thatidentified system requirements and design preferences, collaboratively priced projects, prepared project scopes,performed QA testing during the project life cycle and provided ongoing customer support following projectcompletion.

• Led cross-functional teams to brand and re-brand companies, which included web development, logos &taglines, positioning statements, brand architecture, copywriting, brand image, and advertising & social mediacampaigns.

• Served as manager of the merchandising team (averaging 3 - 4 members) and hiring consultant for all otherareas; developed intensive training program and work flow process for new employees.

Promotional Product Agency September 2007-June 2012Centennial, CO

Marketing agency specializing in promotional product merchandising and client event services for large and small companies.

• Managed key accounts and collaboratively created, designed and pitched client presentations and3-dimensional mailing campaigns to generate sales.

• Co-created custom online ordering database for companies and tracked its execution.• Delegated and implemented projects with team that captured the client’s goals and visions from conception to

Account Manager (2010-12) - managed team of 2 and an average of $1.1M / year in promotional product sales

Account Coordinator (2007-09) - solely managed an average of $500,000.00 / year in promotional product sales

Strategic Accomplishments:

References available upon request2

• Managed numbers, vendor negotiations, growth, expenses, shipping, budgets, logistics, progress tracking, andinvoicing for sales.

• Successfully retained and expanded business with clients through responsive and quality customer service thatresulted in consistently increased revenue.

• Developed and administered training program for new account coordinators; provided ongoing training andconducted measurable performance reviews for managed staff.

Team Accomplishments:• Collaboratively brainstormed, developed, pitched and successfully launched and managed advertising and

marketing campaigns; measured and delivered ROI where applicable.• Served as manager of the merchandising team (averaging 3 - 4 members) and hiring consultant for all other

areas; developed intensive training program and work flow process for new employees.• Worked with executive team to critically identify deficiencies and potential opportunities and develop innovative

and cost-effective solutions for enhancing competitiveness, increasing operational efficiency, and improvingcustomer service offerings.


Part 3: MS Word Formatting Tips and Techniques Lessons

• Clean up your document! Use the “Show Nonprinting Characters” option to see what you did, what’s out of place, and why.

• Remove extraneous keystrokes. Remove extra blank lines at end. Space just once after punctuation.

• Set tabs to position text where you want it – most notably, dates at right margin.

• Use format “paintbrush” to copy formatting.

• Avoid text boxes: They can be difficult to work with and are NOT recognized by ATS. Instead, use Word’s tables feature to precisely position blocks of information.


See what you’re doing and what you’ve done!

Click the “paragraph” icon on your menu bar to turn on/turn off the “Show” feature

Small arrows signify that you hit the tab key

Blue paragraph marks indicate that you hit “return” or “enter”


What’s wrong with this picture?

I hit the tab key 7 times and the space bar a bunch of times to roughly position dates at right margin

Extra blank lines at end of document pushed resume onto 2 pages (and page 2 is blank)


Set tabs to position text where you want it Two Options:

1. Use click-‐on options on the ruler bar – click the type of tab you want (left, center, right, decimal) and then click in the ruler and drag the tab stop to the position you want. Quick and generally very easy!

2. Choose “Format,” “Tabs,” and open tabs dialogue box. Very precise! Especially helpful when your margins are odd sized.


Use Word’s “Format Paintbrush” feature to copy formatting

TO USE FORMAT PAINTBRUSH:

• Select the text with desired formatting. [IF YOU WANT TO COPY JUST THE TEXT FORMATTING, CLICK ANYWHERE IN THE PARAGRAPH. TO COPY TEXT AND PARAGRAPH FORMATTING, DOUBLE-‐CLICK TO SELECT ENTIRE PARAGRAPH.]

• Click on format paintbrush tool. [DOUBLE-‐CLICK TO BE ABLE TO APPLY THE FORMATTING TO MULTIPLE PARAGRAPHS, ONE AT A TIME.]

• Click in paragraph of text where you want to apply formatting. http://office.microsoft.com/en-‐us/word-‐help/use-‐the-‐format-‐painter-‐HA101852442.aspx

Copy format from here…

To here …

Using this tool

To here …


Avoid text boxes – use Tables feature for format that is more stable and is ATS-‐compatible In this example:

• Text highlighted in orange is a 2-‐cell table. • Left cell is smaller and gray-‐shaded. • Table cell lines are invisible. • Height of the 2 cells is exactly the same – so text is positioned precisely. • Within each cell, you can adjust line spacing, space before/after paragraphs, indents, etc.

More Training / Professional Development Opportunities from CTL and RWA

E-‐Summit Training Programs E-‐Summit Library: http://www.resumewritingacademy.com/esummit.php

Last E-‐Summit for 2014: DECEMBER 12 [details TBA]

E-‐Summit On-‐Demand Downloads (available individually or as single purchase at significant savings) • 2014 Master Class in Resume Writing • 6-‐Step Process for Writing Extraordinary Resumes • Today's Modern Cover Letter: The E-‐Note • Sales, Marketing & International Business

Development Resumes • Capture, Communicate & Close: Capture Clients,

Communicate Your Value & Close The Sale • Banking & Finance Resumes

• C-‐Level Executive Resumes • Master Class in Resume Writing • Modernize Your Resumes • Resumes for Career Changers • Technology Resumes • Writing Faster & Better • Writing LinkedIn Profiles

Join us for our 5th annual day of career exploration, conversation, and , discovery!

“Global Career Brainstorming Day” NOVEMBER 14, 2014

http://www.careerthoughtleaders.com/brain-‐day-‐2014/

Live events in cities around the world – ATLANTA • BOSTON • CEDAR RAPIDS • CHICAGO • DC METRO/BALTIMORE • DALLAS/FT WORTH • DENVER •

LONDON (UK) • MARLBORO, NJ • MELBOURNE (AUSTRALIA) • MOSCOW (RUSSIA) • NEW YORK CITY • PORTLAND, OR • SAN FRANCISCO/WALNUT CREEK • SILICON VALLEY • ST. LOUIS • STAMFORD, CT • STOW/KENT, OH

plus virtual events (telephone events and our first video/Google Hangout)

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