e Services – Commander’s Corner

2011 National Board – Louisville, KY

eeServices – Commander’s Services – Commander’s Corner Corner

Presented By: Presented By:

Joseph Hall, JrJoseph Hall, Jr

[email protected]@capnhq.gov

Deputy Director Deputy Director - - HQ CAP/IT HQ CAP/IT


eeServicesServices – – Commander’s CornerCommander’s Corner

What’s Available?What’s Available? HardwareHardware

A laptop and print/scanner/fax at every unitA laptop and print/scanner/fax at every unit SoftwareSoftware

eServiceseServices QuickBooks or QuickenQuickBooks or Quicken NTC-hosted applications (WMIRS, CEMS, etc)NTC-hosted applications (WMIRS, CEMS, etc) Other field applications (SIMS, WMU, etc)Other field applications (SIMS, WMU, etc)



Data SecurityData Security Since 2005 over Since 2005 over 535 million535 million** personal personal

data records has been compromised in the data records has been compromised in the US!US!

Most of these occurrences are not hacking Most of these occurrences are not hacking incidents but lost or stolen equipment that incidents but lost or stolen equipment that has personal data on the equipmenthas personal data on the equipment

Please delete copies of the CAPWATCH Please delete copies of the CAPWATCH download after you have finished with it!download after you have finished with it!

* for more information see http://www.privacyrights.org/data-breach* for more information see http://www.privacyrights.org/data-breach



WSA = Web Security AdministratorWSA = Web Security Administrator WSA’s “hold the keys” to restricted applicationsWSA’s “hold the keys” to restricted applications Should only give commander-authorized Should only give commander-authorized

permissionspermissions eServices automatically notifies commander of eServices automatically notifies commander of

all WSA-generated permissions changesall WSA-generated permissions changes Automatic Application Assignment byAutomatic Application Assignment by

Permissions for some of the applications within Permissions for some of the applications within eServices are currently tied to a members duty eServices are currently tied to a members duty position as defined in the system.position as defined in the system.

Application by Duty Position ReportApplication by Duty Position Report



Field Help DeskField Help Desk Full-time employee handles all Help Desk requests Full-time employee handles all Help Desk requests

https://capnhq.crmdesk.com/home.aspx or callhttps://capnhq.crmdesk.com/home.aspx or call (877)-227-9142 ext. 290(877)-227-9142 ext. 290

Web-based Help DeskWeb-based Help Desk Allows members to input issues and requests Allows members to input issues and requests Assures calls for help are not missed Assures calls for help are not missed Allows for better time managementAllows for better time management

We need your helpWe need your help Please ask your members to use the Help DeskPlease ask your members to use the Help Desk Best Practice – in-house “eServices” expertsBest Practice – in-house “eServices” experts

These members are the first contact for help These members are the first contact for help



Entry areaEntry area News and links specific to commandersNews and links specific to commanders

Admin SectionAdmin Section Online Calendar, Organizational Information, and Online Calendar, Organizational Information, and

Image Upload for photo id cardsImage Upload for photo id cards Approvals\ValidationsApprovals\Validations

One stop shop for all approvals and validations One stop shop for all approvals and validations ReportsReports

Validate permissions to apps & duty assignments Validate permissions to apps & duty assignments OPSEC Entry OPSEC Entry

Assign permissions to 5 members in your unit to enter Assign permissions to 5 members in your unit to enter OPSEC training completion in Ops Qualifications appOPSEC training completion in Ops Qualifications app



TestersTesters Allow 2 members in your unit to help test eServices Allow 2 members in your unit to help test eServices

applicationsapplications Temporary Permissions Temporary Permissions

Short term “commander” permissions to a deputyShort term “commander” permissions to a deputy Only possible for Vice/Deputy Commander, Operations Only possible for Vice/Deputy Commander, Operations

Officer, Deputy Commander for Seniors , or Chief of Staff Officer, Deputy Commander for Seniors , or Chief of Staff Gather EmailsGather Emails

Allows gathering of email addresses for member's in your Allows gathering of email addresses for member's in your unitunit

Only place addresses in the Blind Carbon Copy Section Only place addresses in the Blind Carbon Copy Section (BCC). (BCC).

Safety SuggestionsSafety Suggestions View Safety Suggestions submitted by your unit’s membersView Safety Suggestions submitted by your unit’s members

Commander’s DashboardCommander’s Dashboard View Wing Performance metricsView Wing Performance metrics



Communication ToolsCommunication Tools RSS Feed RSS Feed

Great way to push data out to members. Great way to push data out to members. Please encourage members to subscribe!Please encourage members to subscribe!

Gather email address applications Gather email address applications Easy way to communicate with your members Easy way to communicate with your members New app can gather email addresses from ES & Pilot New app can gather email addresses from ES & Pilot

Quals Quals Mission Availability tracked in Ops-QualsMission Availability tracked in Ops-Quals

These applications are only as good as the emails in These applications are only as good as the emails in the system. Please ask members to update their the system. Please ask members to update their addresses!!addresses!!


Thank you for all you do for Civil Air Patrol!Thank you for all you do for Civil Air Patrol!

Thank You!Thank You!


Questions?Questions?

e Services – Commander’s Corner

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