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e-newsletter c April - 2012 Message from CEO Employeee-newsletter c April - 2012 nmcian»s monthly...
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| e-newsletter | April - 2012 | nmcian’s monthly communication 1 We asked: Ms. Manjusha (Dental Department – Abu Dhabi) 1. Why do you think you were selected ? I believed I did my work to the best of my knowledge and experience. I assure I do my best to uphold the fame and good name of my institution. 2. Please name 3 motivators which drive you to succeed in NMC? • Approachable management • Encouragement from leaders • My dedication to work Mr. Deodate Respicio Receptionist - Abu Dhabi Ms. Manjusha Thomas Nursing Staff - Abu Dhabi Ms. Aden Asmelash Admin Team - Abu Dhabi Lifetime Achievement Dr. B. R. Shetty, MD & CEO, NMC Healthcare, is the proud recipient of Lifetime Achievement Award bestowed upon him by Corporation Bank. Dr. B. R. Shetty was presented this Award at a glittering function for his exemplary service and leadership on the occasion of the Banks’ 107th Foundation Day held in Mangalore, India on 12 March 2012. nmc specialty hospital llc, Dubai conducted the “Employee of the Year 2011” function which was graced by Dr. C. R. Shetty (Group Medical Director). At the end of the year, the 12 winners of the Employee of the Month are the nominees for the “Employee of the Year” and all employees of the hospital are eligible to give their votes. month Employee of the nmcsh Dubai Employee of the year 2011 All employees of the hospital gathered for the function. The Employee of the Year 2011 at nmc specialty hospital llc, Dubai was - Mr. Brazil Da Costa. Congratulations first GCC Company to be listed on London Stock Exchange! Dear nmcians, Today is a very significant day for nmc healthcare. I am very pleased to report that we have announced our intention to list as a public company on the London Stock Exchange, in the United Kingdom. The listing will mark the beginning of an exciting new phase in the development of nmc healthcare, allowing us to expand our facilities and take us closer to fulfilling our ambition of becoming a world leading medical services provider and hospitals operator. I would like to take this opportunity to reaffirm our commitment to continuing to provide you with the best healthcare facilities and quality of service. Following the listing, we will continue to base our business and hospital operations within the UAE and surrounding areas. I would ask you to note that we will register our company in the UK as nmc health plc. However, this will not affect our business within the UAE in any way and we will continue to operate as nmc healthcare at our hospitals and other facilities. We look forward to sharing with you the benefits of our growth plans in the coming years. With my very best regards, Dr. B.R. Shetty Managing Director & CEO 08 March 2012 Message from CEO
Transcript of e-newsletter c April - 2012 Message from CEO Employeee-newsletter c April - 2012 nmcian»s monthly...
| e-newsletter | April - 2012 | nmc ian ’s mon th ly communica t ion
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We asked: Ms. Manjusha(DentalDepartment–AbuDhabi)
1. Why do you think you were selected ?I believed I did my work to the best ofmy knowledge and experience. I assure Idomybesttoupholdthefameandgoodnameofmyinstitution.
2. Please name 3 motivators which drive you to succeed in NMC?
•Approachablemanagement
•Encouragementfromleaders
•Mydedicationtowork
Mr. Deodate RespicioReceptionist-AbuDhabi
Ms. Manjusha ThomasNursingStaff-AbuDhabi
Ms. Aden AsmelashAdminTeam-AbuDhabi
Lifetime Achievement
Dr. B. R. Shetty, MD & CEO, NMC Healthcare, is the proud recipient of Lifetime Achievement Award bestowed upon him by Corporation Bank. Dr. B. R. Shetty was presented this Award at a glittering function for his exemplary service and leadership on the occasion of the Banks’ 107th Foundation Day held in Mangalore, India on 12 March 2012.
nmc specialty hospital llc, Dubaiconducted the “Employee of the Year 2011”functionwhichwasgracedbyDr.C.R.Shetty(GroupMedicalDirector).
At theendof theyear, the12winnersof theEmployee of theMonth are the nominees forthe“EmployeeoftheYear”andallemployeesofthehospitalareeligibletogivetheirvotes.
monthEmployee
of the
nmcsh DubaiEmployeeof the year
2011
Allemployeesof thehospitalgathered for thefunction. The Employee of the Year 2011 atnmcspecialtyhospitalllc,Dubaiwas-Mr.BrazilDaCosta.Congratulations
first GCC Companyto be listed on
London Stock Exchange!
Dear nmcians,
Today is a very significant day for nmc healthcare. I am very pleased to report that we have announced our intention to list as a public company on the London Stock Exchange, in the United Kingdom.
The listing will mark the beginning of an exciting new phase in the development of nmc healthcare, allowing us to expand our facilities and take us closer to fulfilling our ambition of becoming a world leading medical services provider and hospitals operator.
I would like to take this opportunity to reaffirm our commitment to continuing to provide you with the best healthcare facilities and quality of service. Following the listing, we will continue to base our business and
hospital operations within the UAE and surrounding areas.
I would ask you to note that we will register our company in the UK as nmc health plc. However, this will not affect our business within the UAE in any way and we will continue to operate as nmc healthcare at our hospitals and other facilities.
We look forward to sharing with you the benefits of our growth plans in the coming years.
With my very best regards,
Dr. B.R. ShettyManaging Director & CEO 08 March 2012
Message from CEO
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The organizational excellencealwaysreflectsthecustomersatisfaction.Goodservicebecomesgreatwhencustomersaysitisgreat.Thepleasantsmilemakesthecustomercomfortablebutgoodserviceisnotonlysmilingat the customer but also make the customersmiling at you. Usually we nurses think thatcustomer service is not our job and we limitourselftonursingcaretellingthatreceptionistwilldo it. Ifyouwant tobecalledprofessionalandwanttorenderbestqualitynursingcareitisnotpossiblewithoutgoodcustomerservice.Thegoodcustomerserviceistherootofhighqualitynursingcare.
Mama Care launched innmc specialty Hospital Abu Dhabi
nmc healthcare is proud tointroduce MAMA CARE – a maternity careeducational programme for expectant andnew mothers at NMC Specialty hospital AbuDhabi. This programme is currently runningsuccessfully atNMCSpecialtyHospital, Dubaiandisbeingintroducedforthefirsttimeintheemirate of Abu Dhabi. New mothers in theirfirsttothirdtrimesterscanregisterforprenataland postnatal advice from expert medicalprofessionals including Nurses, Dietician andExercise Physiologist, providing support andconfidenceduring thepregnancy,deliveryandpost-delivery.
Customerserviceisthelinkbetweentheinternalenvironment of health care setting and theexternalenvironmentofthehealthcaremarket.The internal customers are those who workwithin the organization. In order render goodservice we should have smooth coordinationand effective communication. The externalcustomersarethosewhopurchaseourservicesor peoplewho pay for the services.They areoutside your organization, they are highlyimportant becausewithout external customerstheorganizationcannotsustainforlong.
Tipsforcustomersatisfaction:
•Greetthemwithpleasantsmile•Makethemfeelcomfortableandrespected•Listentothem-don’tacttobebusy•Understandtheirneedsanddesires•Makethemfeelthattheyareimportant•Providequickresponsetorequests•Provideflexibletenderlovingcare•Educatethemwhenrequired•Helptheminproblemsolving•Expresssincereappreciationtothecustomer•Involvetheactivelyinyournursingtreatmentplan
Vital role ofa nurse incustomerService.PranithaBSN,MSN,RN,Nursinghead
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nmc healthcare organized HealthScreening at Mednet Insurance on Thursday,15thMarch2012.ThescreeningcomprisingofLabinvestigations,BMI&PhysicalExaminationwasonlyfortheFemaleemployeesofMednetInsurance keeping in mind of the last week’stheme-“InternationalWomen’sDay”
Bygiving individualsspecific informationaboutthe health risks that affect them personally;health screeningoffersapowerful incentive totakepositiveaction–eithertoseektreatmentortomakechangesinthewaytheylive.Medical Team from NMC Specialty HospitalLLC,DubaicomprisedofDr.KandyKaul (GP),Mr.HathimandSr.Maya.
nmc healthcareapplauded for community
awareness services
nmc healthcare applaudedand recognized for the contribution to raiseawareness on healthy living and well-beingduringKeep FitDubaiCampaign,2011.
KeepFitDubaidubbedasthe“LargestFitnessCampaign”intheGulfwasorganizedbySheikhMohammed Bin Rashid Al Maktoum Sportsand Physical Fitness Program, Dubai PoliceSportsAffairsDepartmentandNMCHealthcareparticipatedasahealthcarepartner.
NMC Healthcare offered a wide array of freemedical tests and health screening programsincluding glucose, blood pressure and bodymassindex.
Mini Marathon nmcparticipatedintheMiniMarathon-2012ConductedbyIndianSocialCentre,AlAin to raise awareness on the harmful effects of carbon emission on theGreen city byprovidingAmbulanceandNursingsupportonFriday,9thMarch-2012.ThisisthepartofNMChealthcare’sinitiativetowardscreatingpublicawarenessandcommunitysocialresponsibility.
Dr. Shalini Arya (M.B.B.S., M.D),Gynaecologist at NewMedical Centre SharjahpresentedRadioClinicshowonHumFM106.2on Saturday 10th and 17th March.This was1 hour live show where doctor spoke about“CervicalCancerScreening”and“DetectionandManagementofPolycysticOvarianDiseaseandInfertility”. The topics were carefully selectedconsidering the current health need of theregion.
Another topic of discussion was PolycysticOvarianDiseaseandInfertility.Itsknownthatatpresent 1 in 12 women is suffering from thesaid disease although this disease is not fatalhoweveritremainsthemaincauseofinfertility.The show was aired for 1 hours between 1pmand2pmwhere listenersacrosstheUAEcouldlistentothedoctorandalsoputforththeirquestionsbyeithercallingthestudioorsendingtextmessagesduringtheshow.
NMCon AIR
HealthScreening
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nmc healthcare participated ashealthcarepartner inAnti-SmokingCampaignorganized by Al-Qasba, Sharjah. As part ofthecampaign,AlQasbaorganizedaweekendevent for anti-smoking campaign includingsharing of experience on quitting smoking,discussions including Question and Answersessions with health professionals, anti-smokingworkshopsforkidsandfungamesforsmokersandnon-smokers.
ANTI-SMOKING CAMPAIGN
nmchealthcare participated in theWalk-A-Thon against Cancer organized byDubaiPoliceSportsAffairsDept.underSheikhMohammed Bin Rashid Al Maktoum Sportsand Physical Fitness Program at Dubai PoliceStadiumon16thMarch2012.Theeventwas
Walk-A-Thonagainst Cancer
under the patronage of Sheikha Latifa BintMohammad Bin Rashid Al Maktoum. Beingthe only private healthcare provider invitedfor this event, NMC Healthcare’s efforts wererecognizedbytheauthoritiesinformofspecialappreciationandmemento.
nmc as preferred employer ofchoice for the recently concludedHCTcareerFair.TheHigherCollegesofTechnology’sAbuDhabiWomen’sCollegeheldaone-dayCareerFairon22thMarch,wherealmostthreedozenprospective employersmingledwith hundredsofinterestedstudentsandalumnae.NMC Healthcare as preferred employer ofchoice interacted with graduating studentstrained in information technology, business,appliedmedia,healthsciences,education,andengineering. Other major organizations thatrepresentedattheCareerFairincludedthoseinbanking,petroleum,consulting,education,andinsuranceandtourismsectors.
nmc as preferred employer of choice
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DearColleagues,Goodday!
I think, Half a Century, Fifty, is a significantmilestoneinanyindividualslife!
I am pleased to inform you that I havesuccessfully performed 50 +, Open HeartSurgeries in NMCSH, Dubai, which includeshigh risk/ critically ill patients, with %, ZEROpercentmortalityandmorbidity. Iam indebtedtomyentire teamofCardiothoracic surgery /Cardiac Anesthesia- Dr.Kelkar / Perfusionist-Mr.Sherine/ ICU Nursing staff/ Cardiologist,Dr.Abbas,DrSandip,Dr.Murali and allieddepartments,andspeciallytoCardiacSurgeonsDr.DineshandDr.Pradeep,withoutwhosehelpandco-operationIcouldnothavereachedthismagicfigure.
MythanksareduetoPadmashriDr.BR.ShettyMD&CEOandDr.CR.ShettyGr.MD,forgivingmethisopportunityandhavebeentheguidingforce. I am grateful to my wife Damayanthiand sonNikhil,who have been understanding,encouraging and put up with my late hoursofworkingand invariablymissingsomesocialevents which comes as a bonus with thisprofession ! Lastly but not the least , I thankall those patients, who had faith in me andsubmittedtomyKnife,withoutthem, Iwillbenowhere!!!
Withwarmregards
Dr.Madhu
Dr.BRShettyrecievingmementofromBeiersdorfattheannualconferenceofNIVEAheldinVietnam
TheycomeinsidethetheatreBeforeyouknowit,
Looking,sneakingandcheckingWhenthetimetheycandothe
cleaning.Sorryforsometimeswetreatedyou
wronglyDisplacedourharddayswithyoubadly
Buttheendofthedaywe’vedoneourworkperfectlyIwantyoutoknowthatIt’sjustbecauseofyou,
Beingsohelpie!
We encourage you to take everyopportunity to connect with us.
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is excited to have a presence on Social Media. By connecting with us, you'll learn about scheduled events, news, videos, download health tips and be introduced to some of our featured physicians. The best part, however, is that you can interact with us... and we
encourage you to do so. We are looking forward to having a conversation with you, your
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For more details: log onwww.nmchealthcare.comor call +971 2633 2255
email: [email protected]
Thanksfor thehelp....
Maricel Trinidad MondragonSeniorNurseIn-Charge(BRMedicalSuites)
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Sta f f o f fers
• A 50% discount on the Remittance Service charges to any country*
• Attractive currency rates to NMCians**
UAE Exchange is delighted to offerthe following benefits to nmcians
across all of its branches in the UAE.
*Only 50% of the service charges will be charged at the time of transaction for all Account Credits and Xpress Money Transactions. For eg. The normal service charge for a Direct Credit or Xpress Money to India is AED 15/- but an nmcian who hold UAE Exchange Silver Card needs to pay only AED 7.50/- which is 50% of the charges. Similarly for all other corridors.
**All nmcians who hold UAE Exchange Silver Card will be offered discounted and the most competitive rates in the market.
nmc opticals
Our International Brand Collection
20%20%Discount on
eye wear
50%50%to
b r a n d e d
Offer only for nmcemployees and their families*
Near nmc specialty hospitalAbu Dhabi, Tel: 02 633 2255
nmc hospital building, OppositeAbu Hail Metro stn, Dubai, Tel: 2621217
nmcian’s monthly communication has arrived and we want to hear your views and ideas. You can send comments and suggestions on email to Eva Kernova,at [email protected].
If you have a news story you would like to share with the rest of the nmc family, an interesting hobby, or even just a great photo or story, email Eva.
Remember: nmcian’s monthly communication is your newspaper so get involved!
nmcian ’s mon th ly communica t ion
