BFS Newsletter Issue 3 July – September 2015 Page 1

E-Newsletterwww.BangkokFlightServices.com Issue 3 / July – September 2015

Handling with CARE…Customer ∙ Attentive ∙ Responsive ∙ Efficient

Greetings from MDDear Aviation Colleagues and Friends,

Stewart SinclairManaging Director

Welcome to our third quarter newsletter and the news that 52 million passengers have passed through Suvarnabhumi in the last 12 months. Whilst it is great news for Thailand, and for all of us involved in the Aviation industry here, the fact that the airport is operating at 15% more than its’ original design capacity brings its’ own share of challenges, many of which are mentioned by Bob and Colin in their messages below. We will continue to find new and innovative ways to deal with these challenges to ensure we can deliver the best possible service given the various constraints.

It is interesting to note that Don Muaeng Airport handled nearly 30 million passengers within the last 12 months also, this gives a combined throughput of 82 million passengers through Bangkok’s airports – incredible numbers given that 10 years ago this number was 39 million! This staggering growth, along with the number of A380 aircraft now using BKK, makes the need for the further development of both BKK and DMK critical and urgent to support further growth.

Whilst we have seen very strong passenger growth in Thailand over the last 12 months, cargo has remained stagnant reflecting the market concerns about weaker than expected growth in China and the wildly fluctuating foreign exchange rates that are making supply chain planning very difficult for all concerned. For Thailand, there is hope that the weaker Baht may revive the export market that has been shrinking over the last 12 months but there is currently no statistical data to indicate a recovery yet.

As you will read, this quarter has brought many events that BFS have either participated in, sponsoredor led and I would like to offer a big thank you to everyone concerned in the Marketing Team and theSocial Committee who have been hard at work delivering these events this quarter and for the support of the various teams, companies and sponsors who have joined with us in these events. It is gratifying tosee how the Airport Community pulls together and gets behind these events and I am sure there will be more exciting events to report in the final three months of this year too.

On behalf of the BFS Team I would like to express my thanks, as always, for your friendship and support.

BFS Newsletter Issue 3 July – September 2015 Page 2

Greetings from General Manager Sales and Ground Services

Mr. Robert Ruesz

Dear Aviation Colleagues and Friends,

Kind regards,

Robert RueszGeneral Manager Sales and Ground Services

I hope all of you are doing well.

We are now preparing for the peak season, and forward planning is an essential part in ensuring that we have the manpower and equipment ready to handle the additional volumes from November to March.Do help us by communicating your winter schedules and requirements as early as possible and preferably before the end of this month.

As usual we are expecting some additional frequencies, especially with the return of additional flights from Russia. To prepare for this we are recruiting staff and adding some equipment on the ramp.

A key focus area for improvement for us now is to improve the availability of our equipment on the ramp by reducing the downtime required for (CM) curative maintenance. This issue is being addressed through a Business Improvement Task force looking at finding improvements in the areas of equipment serviceability. Key areas of review are preventive maintenance and spare parts ordering and management (many spare parts require very long delivery schedules). We are actively replacing some older baggage tractors with some new models that have just arrived this week.

Another area of focus is first and last bag delivery, against an 18/40 mins target. There are indeed some challenges there such as, the distances between points in the airport, traffic jams on the ramp and in the sorting area, requirement to stop towing whenever an aircraft is taxiing to a gate, multiple flight delivery of baggage on one carousel, priority baggage either mix loaded or not loaded at aircraft door side, sorting of transfer bags at aircraft side to the TBT. We did achieve 92.6% in 20min and 96.8% in 25min. for the month of June, and will focus on improving these numbers for the future.

Passenger Services are in the final month of the “Customer First” Campaign. We will be awarding our top performers (Most compliments, going the extra mile, excellent team mate) with a pin that they will proudly wear on their uniform. You will be able to identify them.

You will notice that we have added some new pieces to our uniform. We hope that you like our new look!!

BFS Newsletter Issue 3 July – September 2015 Page 3

Greetings from Director Service Delivery Ramp Operations and Maintenance

Mr. Colin Temple

Dear Aviation Colleagues and Friends,

Colin TempleDirector, Ramp Operations and Maintenance

Despite the ongoing challenges with closure of taxi lanes and parking bays, our ramp operation continues to make improvements in safety, quality and performance. The poor condition of some infrastructure does take a toll on some of our ground support equipment.

Bob has mentioned the focus we have on equipment maintenance already, so I will only add that we are also enhancing our in-house software systems to enable better oversight and control of bothmaintenance costs and operational downtime. In addition, we are making some changes in the organisational structure of our support departments to streamline processes.

Through the hard work of our Safety and Quality Department, most notably the 'Tiger Team', we are now seeing tangible improvements in safety awareness on the ramp. The Tiger Team campaigns are aimed at the frontline staff, with workshops that are interactive and fun for the participants. These workshops have really made a positive impact and the safety culture continues to improve. Each workshop episode focuses on a different issue, e.g. Episode 5 was Bay Incursion and FOD.

The delivery of 8 new cargo tow diesel tractors next week will allow us to retire another batch of the tractors that have been in use since the airport opened. This will have an immediate impact on our logistics efficiency. Next year, the last batch of the old diesel tractors will be phased out. I am also looking to replace some other ageing items as well as adding more equipment to our existing fleet. The increasing number of A380 operations daily with only 4 A380 gates available is another infrastructure constraint that drives up GSE requirements. No Fixed power or preconditioned air is available at remote bays, so we have to provide mobile units with high capacity when the A380's are handled off pier. Fleet growth and a significant increase in frequencies of Bangkok Airways is another major driver for additional GSE. I am looking at some new technology options for GPU/AirCon, particularly for the ATR 72 flights that are always on remote bays.

On the subject of new technology, our Hand Held Terminals (HHT) have been successfully introduced and are used by our turnaround coordinators. Development of phase 2 software to enable real time monitoring and management of the activities at the aircraft side is in progress and will be ready to roll out early next year.

BFS Newsletter Issue 3 July – September 2015 Page 4

BFS Update News

BFS Organized “BFS CUP Friendship Futsal Day 2015”

On Friday 18 September 2015, Bangkok Flight Services (BFS) organized a friendship futsal competition with the goal to help strengthen the relationship among the various organizations of SuvarnabhumiAirport and to promote good health with the spirit of sports. “BFS CUP Friendship Futsal Day 2015” was held at the Skykick Arena, Bangna-Trat Road, Bangkok from 10.00-19.00 hrs.

Mr. Stewart Sinclair, Managing Director of Bangkok Flight Services and Ms. Somruthai Prasarttongosoth, Director of Bangkok Flight Services opened the ceremony in the morning.

This friendly competition was very well attended amongst the participating organizations. There were a total of 12 teams from both government and private sectors organizations who all operate at Suvarnabhumi Airport.

The following organizations presented teams;

1. Bangkok Flight Services 2. Bangkok Airways 3. Bangkok Air Catering 4. Airports of Thailand 5. Bangkok Aviation Fuel Services 6. Thai Airways 7. Aeronautical Radio of Thailand 8. Department of Civil Aviation9. Suvarnabhumi Airport Cargo Clearance Customs Bureau10. Immigration Division 2 11. Thailand Tourist Police Division12. Asia Security Management

Each team competed in 3 matches and the team having scored the most goals was the winner of the competition.

Our VIP’s from the various participating organizations came together to form 2 teams who played against each other to close the event,

Mr. Stewart Sinclair rewarded each winning team with a trophy and closed the ceremony. Following the ceremony all of the players and guests were invited to a wonderful diner buffet sponsored by Bangkok Air Catering.

BFS hopes that this friendly competition serves as a venue, to bring members from the Airline industry around a futsal game, together, connecting, competing and enjoying a good time together.

Last but not least, a big thank you to the sponsors

1. Airports of Thailand 2. Bangkok Airways3. Bangkok Air Catering 4. Bangkok Hospital 5. Bangkok Aviation Fuel Services6. Thai Airways7. Asia Security Management

BFS Newsletter Issue 3 July – September 2015 Page 5

BFS Newsletter Issue 3 July – September 2015 Page 6

BFS Sponsored and Participated in the CAPA LCC Airports Congress Asia 2015 in Bangkok.

Bangkok Flight Services (BFS) sponsored and participated in the CAPA LCC Airports Congress Asia 2015 conference held on 15 September 2015 at Shangri-La Hotel, Bangkok. This conference aimed to help Airports, governments and key stakeholders, understand the distinct needs and challenges of the LCC sector in order to drive the LCC industry forward. Low Cost carriers (LCCs) play a vital role in the development of travel and tourism across the Asia Pacific region and should be further developed for the future.

Mr. Robert Ruesz, General Manager Sales and Ground Services, Mr. Colin Temple, Director Service Delivery Ramp Operations and Maintenance and Mr. Ekpol Mekvishai, Contracts Manager from BFS, joined this one-day conference as participants. There were over 200 VIP guests, executives and participants from Airlines, Ground Handlers, Airport Authority and service providers attending this event. The contents of this year’s conference covered issues related to responding to the needs and requirements of short and long-haul LCCs, the LCC experience in Asia, ASEAN liberalization update and Asian Aviation.

BFS is very proud to have been part of this successful conference and we look forward to strengthened relationships between the stakeholders and the LCC aviation business in Asia.

BFS Instructor Invited to an Aviation Career Development Symposium

On Sunday 13, September 2015, Mr. Manasak Phamonmareerut, Passenger Service Instructor at Bangkok Flight Services was invited to be a speaker at the Aviation Career Development Symposium. This event held at Novotel Suvarnabhumi Airport Hotel and organized by students attending the Master of Management in Aviation Management program from the Civil Aviation Training Center. The symposium focused on how to develop a career in the Thailand aviation industry.

The event was opened to the public, including students from various institutes who are interested in an aviation career. There were over 300 attendees at the seminar, including many representatives of aviation related businesses who joined as speakers.

The academic seminar was classified into two sections, one which focused on career development for pilots and air traffic controller and the other section discussed opportunities for a hospitality career in aviation. Mr. Manasak was a guest speaker on the discussion concerning a hospitality career in aviation.

BFS Newsletter Issue 3 July – September 2015 Page 7

WFS and BFS Hosted Air Cargo Handling 2015 Conference and Air Cargo Handling 2015 Gala Dinner in Bangkok

The Air Cargo Handling Conference - ACH is widely recognized as the global air cargo handling sector’s premier annual gathering. This year, Worldwide Flight Services (WFS) and Bangkok Flight Services (BFS) hosted the Air Cargo Handling 2015 Conference in Bangkok, Thailand and hosted the Air Cargo Handling 2015 Gala Dinner as part of the conference.

Worldwide Flight Services (WFS) and Bangkok Flight Services (BFS), a local joint venture of WFS offering handling services at Suvarnabhumi Airport hosted the Air Cargo Handling 2015 Conference from 1 - 3 September 2015 at Shangri-La Hotel, Bangkok which was the first time the global event had been staged outside of Europe.

Over 160 international cargo industry professionals attended this conference. The conference featured presentations and discussions with leading international industry leaders sharing the various perspectives on several concerning topics within air cargo industry including the issues of improving quality, standards, e-AWB, security, technology and more.

In addition, on the evening of 2 September 2015, WFS and BFS organized and sponsored the Gala Dinner at the Chomwang Room, Royal Navy Convention Hall in Bangkok as one of the highlights of this high profile conference.

The guests were boarded on river boats for a cocktail cruise down the Chao Phraya River, taking them from the Shangri-la Hotel pier to the Chomwang Room where the Air Cargo Handling 2015 Gala Dinner was held. The Gala Dinner was themed to promote Thai cultures and identity through the various forms of Thai arts. The participants enjoyed Thai cuisine and performances and the demonstration of Thai style flower arrangement, fruit carving and umbrella painting.

During the evening, a charity auction was also held to raise funds for two organisations; the Foundation for Slum Child Care in Bangkok and the Old MacDonalds Farm in Zambia. Both charity organisations are greatly involved in improving the life of children in Thailand and Zambia.

BFS Newsletter Issue 3 July – September 2015 Page 8

BFS Organized "Suvarnabhumi Airport Cleaning 2015"

On Friday 21 August 2015, Bangkok Flight Services (BFS) organized ‘Suvarnabhumi Airport Cleaning 2015’ at 9.00 – 12.30 hrs. at the Bird Garden, Suvarnabhumi Airport by collecting trash in a campaign to promote good environment in the airport which collecting trash in 3 areas;

1. Western Park of Passenger Terminal or the Bird Garden2. Eastern Park of Passenger Terminal or the Boat Garden3. Area behind the Bus terminal at Suvarnabhumi Airport through the in front of Bangkok Air

Catering

This event was very well received amongst the participating organizations. There was a total of 155 staff participating from 10 various organizations from Suvarnabhumi Airport as follows;

1. Bangkok Flight Services 2. Bangkok Airways 3. Bangkok Air Catering 4. Airports of Thailand 5. Aeronautical Radio of Thailand 6. Bangkok Aviation Fuel Services 7. King Power8. Thai Airways 9. Suvarnabhumi Airport Cargo Clearance Customs Bureau10. Immigration Division 2

Ms.Somruthai Prasarttongosoth, Director of Bangkok Flight Services opened the ceremony.

In this event, the participants were divided into 3 groups with the goal to help each other, collect trash and also build a good relationship amongst the organizations. Prior to the start of the trash collection, recreational activities were held with the great support from Bangkok Air Catering.

Mr.Sirote Duangratana, General Manager of Suvarnabhumi Airport presented awards to the winning team which had collected the heaviest amount of trash, which closed the ceremony.

BFS hopes that this CSR activity will help create environmental awareness of our workplace amongst the staffs working at Suvarnabhumi Airport. This activity was well supported by all participating organizations which helped make this event successful.