E MOTIONAL F IRST A ID & D EBRIEFING Learning Experience 12.
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Transcript of E MOTIONAL F IRST A ID & D EBRIEFING Learning Experience 12.
EMOTIONAL FIRST AID & DEBRIEFING Learning Experience 12
VALUES IN ACTION Kindness
Doing things for others without requiring reciprocation
SEE THE SOLUTION A mental strategy to deal with conflict and
crisis by using a process for decision making in order to help people feel physically and emotionally safe.
SEE begins with the mental mindset of providing Emotion First-Aid
Preserving the Relationship
SEE THE SOLUTION
Building Trust Decreasing Fear
Reducing Physical and Emotional Injury
Emotional First Aid
THREE SIMPLE STEPS TO BECOMING EFFECTIVE AT PROVIDING EMOTIONAL FIRST-AID
Listen • Commit to active listening• Establish rapport• Think about & explore precipitating problems• Ask or use feelings, questions, or reflective statements
THREE SIMPLE STEPS TO BECOMING EFFECTIVE AT PROVIDING EMOTIONAL FIRST-AID
Assess• Determine the severity and immediacy of the crisis• Assess/evaluate potential of physical harm to the person or others
THREE SIMPLE STEPS TO BECOMING EFFECTIVE AT PROVIDING EMOTIONAL FIRST-AID
Implement CCR Steps to Resolution• Start by being non-directive, for people who experience learning
difficulties, use distraction • Display empathy • Support and reassure the person• Be collaborative by working together on a resolution plan
DEBRIEFING Means looking back at what may have led to
the conflict/ distress and planning for the future in four key areas: Physiological Environmental Situational Service Culture
SELF EVALUATION – DO YOU TAKE ON ANY OF THESE ROLES?
DD Cop Compliance Agent Enforcer Ally
DD COP
VS
SELF-EVALUATION Listening Demonstrating Empathy Building Rapport Problem Solving Offer Guided Choices
EXPLORING RISK FACTORS Injury to self Injury to others Property damage leading to risk of injury to
self or others Involvement with law enforcement
GROUP ACTIVITY DIRECTIONS
You will each have 3 slips of paper Write a low risk scenario on one slip, a medium
risk scenario on another slip, and a high risk scenario on your last slip.
When you are finished writing, fold them in half and throw them in the bowl.
The scenarios will be mixed up. Each person will pick three scenarios out of the
bowl. MAKE SURE YOU DO NOT HAVE YOUR OWN.
You will then decide which risk level your three scenarios fall under, and attach them to the corresponding poster.
“I’VE LEARNED THAT PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET
HOW YOU MADE THEM FEEL.” –MAYA ANGELOU