E-mail is a shortened form of electronic mail allowing you to send messages over the internet, store and retrieve messages which you have received.

So Why Use E-mail???

• Companies use e-mail to communicate with customers and employees, solicit additional business and communicate with business partners.

• Businesses use e-mail to communicate with customers about their accounts. Businesses use e-mail to send messages to employees about changes within the business that are important to them.

• Sales– Businesses email customers to advise them of new

service offerings.• Marketing

– Business products and services are marketed via email.• Partnerships

– Businesses create partnerships when products are complementary making their everyday life easier.

• Publications– Companies use email to drive visitors to their website.

WHY IS E-MAIL ETIQUETTE IMPORTANT?

1. Professionalism – use proper e-mail language so your company keeps a professional image

2. Efficiency-writing an e-mail to the point avoids unnecessary wording.

3. Protection from liability to make an employee aware of e-mail risks and to avoid the possibility of a law suit.

To:

Subject:

Message:

TO: Sometimes in the business world, you might have to send an email to a person you have never met before.

•Try to learn the person’s gender

• If you know the person’s gender, address your email to “Dear Sir” or “Dear Madam”.

• Sometimes you can get information over the phone. When in doubt call.

•Try to learn the recipient’s last name. Address your email to Mr. Smith or Ms. Wade. The title of Ms. Is appropriate for married and unmarried women.

•Use caution, and do not include incorrect information. If you do not know the address of your email use “To Whom It May Concern” when you have no information regarding gender, name or title.

SUBJECT FIELD

• Use the subject field to indicate content and purpose

• Keep the subject short and to the point

WHY ARE YOU MAD AT ME WHY ARE YOU YELLING????

Capital letters looks as if you’re shouting at the person.

TYPE IN ALL CAPS CAPS

DO NOT TYPE IN ALL CAPITAL LETTERS

DO NOT GET TOO WORDYOR SLOPPY

• Type a sloppy email.• Keep messages brief and to

the point

•Do not attach unnecessary files•Do not reply to all•Do not pass along confidential information

•Do not recall a message•Do not forward or pass on virus hoaxes and chain letters

DOs

• Be concise• Answer questions• Check spelling, grammar and

punctuation• Answer messages in a timely

fashion• Use a meaningful subject

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