And more

Leadership and communication are inseparable. You cant have one without the other. ---Claude I. Taylor

General E-mail Etiquette Rules ALL CAPS IS CONSIDERED SHOUTING

So is over punctuating!!!!!!

Not using capitalization or punctuation makes e-mail hard to read

Text messaging abbreviations r confusing 2 ur co-workers

Avoid emoticons

Explain Acronyms

Check spelling and grammar before sending

Keep slang at a minimum

Think of these before you hit send Needed (Does the recipient need this to do their job)

Timely Relevant Complete

Appropriate Compliant (e-discovery) Professional Inoffensive

Targeted Limit use of Reply to all Limit use of CC/BC Use Distribution Lists Carefully Best Channel

Format your e-mails We need to test the upgrade before we proceed with

the pilot in Pediatric Otolaryngology. Does the project have the funding to purchase a couple of the hardware upgrades so I can test with in this area? I can provide you a quote from Insight for the upgrade. I need to verify that it works as advertised before we advertise that we can do this for all devices.

Paragraphs and bullets clarify We need to test the upgrade before we proceed with the

pilot in Pediatric Otolaryngology.

Does the project have the funding to purchase a couple of the hardware upgrades so I can test with in this area?

I will

1. provide you a quote from Insight for the upgrade

2. verify that it works as advertised before mass deployment

Building better e-mails Strengthen the Subject

Sculpt the body

Strengthen the Subject Use Keywords in Subject line

Action: Prepare slides for Leadership Breakfast on June 17

Info: Update on E-mail Etiquette Presentation

Confirmed: Presentation will be ready for review on June 6th

Delivery: Slide pack for June 17th Leadership Breakfast

Entire message in subject line

June 17th Leadership Breakfast Slides looks good (eom)

Sculpt the Body Break message into sections

Action summary What is the point of the e-mail

Background Detail, but organize into

Key points

Definitions

If audience is in the know do not go into complete history

Close Next steps or actions items

If you include attachments give explanation of what they are.

Rules 3 Volley Rule

If a topic is bounced back and forth more than 3 times it is time to pick up the phone or schedule a meeting.

24 Hour Rule

It is okay to write a heated e-mail, just wait 24 hours before you send it.

The Noise Daily approximately 180 billion emails are sent

An estimated 100 billion of these emails may be unsolicited

Unwanted email Phishing

Appear to be from legitimate site, businesses Request personal or financial information Only work if you click or respond, best to just delete

Spam Ads and scams Replying or unsubscribing validates your address for more spam Do not reply, delete email

Virus Installed software without knowledge or consent Computer use monitored and controlled You must click or open program to infect

Why? What is the point of these E-Mails?

Money - #1 reason

Selling information on black market

Health Care approximately $50 per account

Credit Cards approximately $2-3 per account

Who is behind this?

Average hackers/scammers

Organized criminals

Wording to make you feel that you have to

comply or you cannot access your money.

Leaves no way to contact someone to verify authenticity.

No specific time to comply

When you hover over links you see that they dont go to where you

expect them.

Never open an attachment from

someone you do not know.

Support groups will never ask for you to send you user id and

password via e-mail

Who to contact? E-Mail Address to know

Report abusive e-mails to abuse@wustl.edu

Report Incidents to incidents@wusm.wustl.edu

Security Questions to infosec@wusm.wustl.edu

Information Security Web Portal

http://portal.wusm.wustl.edu/mscits/informationsecurity

Future Topics How to protect information?

Safe computing for home and your children?

Electr0nic Discovery?