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From:Chang Insfran, Francisco (Francisco)Sent:Friday, November 29, 2013 4:00 !To:"!iranda, #$%ian (#$%ian) (&miranda'avayacom)"Cc:ICCC *eam + "Carne%%i, !ariana (!ariana) (mcarne%%i'avayacom)" "-aborda, !aria (!aria)(m%aborda'avayacom)" "avaya'$nioninforma.icacomar"

Subject:/ervice es o%icies and roced$res resen.a.ine%%o #$%ian,ecen.%y a%% of .he /ervice es has been resen.ed 5i.h .he /ervice es o%icies and

roced$res o5er resen.a.ion *his 5as 6ednesday of .his 5ee and 5e are no5 on Friday

ho5ever .he o5eroin. resen.a.ion has no. been dis.rib$.ed .o $s s $nion de%ega.e for 7nion

Informa.ica I 5o$%d %ie .o $. for.h some oor.$ni.ies for imrovemen. and maybe amending some

oin.s

18)I.s come .o my a..en.ion for some .ime no5 of a .oo% no5n as .he gen. *racer, i. aears .o

be a /hareoin. si.e 5here erformance and cond$c. are .raced for em%oyees of .he /ervice

es . .he resen.a.ion I re;$es.ed .o mae .hese gen. *racer /hareoin. visib%e .o 5hom .hey

concern secifica%%y For eing o$r c$rren. sys.em of gen.

*racing a /$ervisor and ? .eam member co$%d .arge. an agen. cherry icing ca%%s and .ice.s

@o5 is an agen. ro.ec.ed here agains. eo%e in a$.hori.y ac.ing in i%% 5i%%A %so in .hese %as. fe5

mon.hs com%ain.s have been made abo$. a co$%e s$ervisors and re;$es.s .o be reassigned .o

ano.her s$ervisor @6ha. is .he .ransaren. manner in 5hich .his is hand%edA *his .ye si.$a.ion

has been disc$ssed by me and !ariano .he o.her 7nion Informa.ica de%ega.e 5i.h !ariana Carne%%i

in and she raised .he iss$e .o !aria -aborda 6e roosed mee.ing 5ee%y or every 1B days so

as .o revie5 sho$%d .here be any grievances from em%oyees, since as men.ioned here c$rren.%y

.here is no roer sys.em of checs and ba%ances in %ace

28)*he o.her very imor.an. oin. .ha. came $ in .he resen.a.ion 5as .he ir.$a% Dffice si.$a.ion

ccording .o .he resen.a.ion D can be .aen a5ay from an em%oyee a%mos. $ni%a.era%%y *he

oin. .ha. I raised in .he resen.a.ion is .ha. .he argen.ine !inis.ry of -abor has g$ide%ines

(555.raba&ogovarEteletrabajo) and being that an employee could be working VO for over

an extended amount of time, changing such work situation unilaterally without

negotiating or counteroffering monetary compensation, such employee could consider

themselves fired for having anacquired righttaken away.3-)ast and most importantly, ! would like to re"uest on behalf of all #ervice $esk

agents that signed the acknowledgement of having read the document, to have asigned copy of these policies by yourself %ulian along with whomever else authored the

document so as to have a signed copy of the person responsible of authoring and

enforcing these guidelines.

! am sure that we can work together to improve these guidelines and make &vaya a

better workplace. ! take the opportunity to re"uest formally the 'ower'oint presentation

of (ay of this year where the #indicato de mpleados de *omercio was presented to us

at the #ervice $esk, and which was presented to me individually by (ariana *arnelli,

http://www.trabajo.gov.ar/teletrabajohttp://www.trabajo.gov.ar/teletrabajohttp://www.trabajo.gov.ar/teletrabajohttp://www.trabajo.gov.ar/teletrabajohttp://www.trabajo.gov.ar/teletrabajo

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and (elina +odrigue, but have yet to provide me with such presentation detailing

some vital employment information.

est +egards

Francisco Chang|Avaya IT Customer |Avaya Self Serve:http:\\itss.avaya.com |Contact theAvaya IT Customer Care Center: International Associates dial (!"# $%&'! S associates: call )$ *%

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