E-learning's Role in Company Culture
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we are Jurys Inn
E-learning’s Role in Developing
Company Culture
Who are we?
•32 hotels in UK, Ireland & Prague
•26 Cities
•1900 employees
•7531bedrooms
An awarding organisation, out performing our competitive set
A young organisation with a long heritage of hospitality
A mid market hotel brand driven to exceed expectations and offer great value
A full service hotel brand, giving developmental opportunities in all departments
Where individual success is valued and rewarded
Who develop flexible, motivated and skilled hospitality professionals
Fire Safety
Health & Safety
Key Security
Personal Safety
COSHH
COOP
HACCP
Food Safety
Employee
Handbook
Cash Handling
Licensing
BELONG at home
BELONG first day
BE Exceptional
BE Empowered
Online Module
Face to Face Discussion
Online Test
Probationary Review
Our Gains
Manager Driven
Face to Face
Schedule Delivery
Poor access
Individual interpretation
No central overview
Training Lethargy
Individual Driven
Open Access
Consistent content
Flexible delivery
Classroom Connect
Knowledge Bank
Manager as coach
Competition
Assessment of application
Test of understanding
Trackable learning
Change in Culture
2013Face to face delivery - 573 dels
Webinar delivery – 853 delsOnline delivery – 26,500 courses
2012Face to face delivery – 846 delsWebinar delivery – 371 delsOnline delivery - none
£
Engagement
125
100
6066
120
158
163
178
113
30
44
153
99
126
132
93
3446
121 126113
152
103
4141
68
132
160
115
139
50
Jurys - Daily Logins for August
•In August there were 3201 logins in total.
•35 units maintaining an 85% completion rate of BELONG modules
Behaviour Change
TransparencyEmpowerment
More Conversations
Competition
Application
Consistency
Fun! Engagement
Buddy Programmes
Confidence
Engagement one year on
•57,000 log-ins in the past 12 months
•25, 359 BELONG Induction modules completed
•New BELONG modules in May 2013 have generated 4,503 completions
•First year savings of £500,000 of payroll, travel and associated costs
The next 12 months?
•Engage further with individual departments and functions for content
•Another knowledge bank for operations
•Encore post course interventions
•Appraisals via GROWonline
we are Jurys Inn
E-learning’s Role in Developing
Company Culture