E-learning

Conflict management for government officials in the Horn of Africa

The Africa Peace and Security ProgramINSTITUTE FOR PEACE AND SECURITY STUDIESADDIS ABABA UNIVERSITY

Needs assessmentAnalysis of 63 conflict mapping cases in Ethiopia

Workshop with previous trainers: various UN agencies and the House of the Federation

Visit to woreda officials

Need for training based on needs assessment

Managing conflicts proactively

Planning interventions

Community-centered, bottom-up conflict resolution approaches

Impartiality in conflict intervention

Using negotiation, mediation, or arbitration effectively

Selected modules for the pilot training: Behavior oriented

Module 1: Managing conflicts proactively

Module 3: Community-centered, bottom-up conflict resolution approaches

Module 5: Using negotiation, mediation, or arbitration effectively

Tablets as appropriate technology

• Access at own time

• More portable than lap tops

• Larger screen size as compared to mobile phones

• Initial training on how to use tablets

• Tablets with technical failures will be replaced

Blended learning as a solution

• Combination of offsite and face-to-face learning

• Own pace while addressing the need for interaction, monitoring, and socialization with initial two days, mid-point, and final two days of face-to-face sessions

Delivery method: Interaction through SMS

Phone based system to remove reliance on internet connection

Score system through which trainees will be ranked based on their achievement

Included in the tablet PCs

To make it comfortable to use SMS system, short answer questions, multiple choices, and completion of tasks

Learner-centered adult education methodology: Behavior oriented curriculum development

• Acquire new knowledge, explore and practice new skills, and expand or broaden attitude.

• Knowledge will be measured through quiz; skills through practical task; and attitude through scenario.

Engaging, interactive, and creative contents

• Based on master stories and side stories

• Includes photo stories, illustrations, comic books, animations, games, video content

• Interactive quizzes and exercises