eHealth Assisted Registration: helping your patients register for an eHealth record

Presenters: Kathy Rainbird & Michelle McClure

July 2013

Assisted Registration• What is it?

• Who can offer assisted registration?

• Benefits of assisted registration

• Steps for getting ready to provide assisted registration

• The registration process

• Useful resources

www.sw-medicarelocal.com.au

What is it?

• A way for you to help your patients

register for an eHealth record

How can patients register for an eHealth record?

Online: www.ehealth.gov.au

Phone: 1800 723 471

In person: at Medicare offices

By mail: filling in a registration form

Assisted registration

Who can offer assisted registration?

• Any healthcare provider organisations

participating in the eHealth record system

• Have a Healthcare Provider Identifier – Organisation (HPI-O)

• Registered to participate in the eHealth record system

Benefits of assisted registration

Helps patients with low computer literacy or limited computer access to get an eHealth record

A way to encourage patient cohorts that would benefit from an eHealth record

Your organisation as a trusted source

You can upload clinical information straight away

Remember

The eHealth record system and participation

in assisted registration is voluntary for both

patients and providers – it’s opt-in

Steps for getting ready to provide assisted registration

Step 1: Understand and comply with PCEHR Rules

• www.comlaw.gov.au/Details/F2012L02383 • copies available from us

Steps for getting ready to provide assisted registration

Step 2: Meet the prerequisites• Have an HPI-O and be registered to participate in the

eHealth record system• Obtain the Assisted Registration Tool or use software with

assisted registration functionality• Develop and implement an assisted registration policy

Assisted Registration Tool Software Package

Obtained by sending an email request to:

PCEHR.AssistedReg@health.gov.au

• from your Responsible Officer (RO) or Organisation

Maintenance Officer (OMO)

• include full name, email address, HPI-O certificate number,

organisation name

PolicyMust address

1. How your organisation will authorise its

employees to provide assisted registration

2. What training will be provided before an

employee is authorised

3. How your organisation will record consumer

consent

4. How your employees will identify a consumer

Policy templatesAvailable upon request from the eHealth team at

South West WA Medicare Local

The registration process

Step 1 Apply

• Patient reads Essential Information, then completes and signs application form• Employee checks form is completed & signed

Step 2

Identify

• Employee confirms patient’s identity

Step 3 Submit

• Employee submits patient details via the Assisted Registration Tool

Step 4 Response

• Employee advises patient of application outcome• If successful the patient will receive their Identity Verification Code by either email or SMS or via the

employee (optional)

Step 5 Complete

• Registration complete, providers can begin to upload documents into the patient’s eHealth record• Employee stores or sends signed application to System Operate following your organisation’s policy

Assisted Registration training and support

Available from our eHealth team at South West

WA Medicare Local

• Practice visits

• Presentations

• Training for employees

• In-house Assisted Registrations

Useful resources

Assisted Registration: A guide for healthcare provider organisationshttp://www.ehealth.gov.au/internet/ehealth/publishing.nsf/content/assistedregguide

Questions???

For more information

Visit the eHealth Learning Centre at www.ehealth.gov.au

Contact usKathy Rainbird, Project Officer eHealthp: 9842 1006 m: 0417 060 376email: krainbird@sw-medicarelocal.com.au Nicola Hilyard, Support Officer eHealth (Southwest)p: 9751 2144 m: 0447 893 710email: nhilyard@sw-medicarelocal.com.au Michelle McClure, Program Manager eHealthp: 9842 1006 m: 0409 692 970email: mmcclure@sw-medicarelocal.com.au