Complain Portal

Idea Conceived by

Reaching out to Consumers …..

TYPES OF PARTIES INVOLVED

INVESTOR

CITIZENINDIVIDUAL

CONSUMER

Equity , Debentures, Bonds Mutual Funds Goods and Services

Services Government Goods & Services

INTRODUCTION TO PRESENT DISPUTE RESOLUTION SYSTEM

Ambiguity for the parties involved

How to write the Compliant?

What to write in the Complaint?

To whom to write the Compliant ?

IMPACTED PARTIES & PRESENT SYSTEM

INVESTOR

CONSUMER

CITIZEN

i. Consumer Forum i. Ministries

ii. Government Agencies

iii. Courts

www.investorhelpline.in

www.investorwatchout.com

INDIVIDUAL

i. SEBI

ii. STX

iii. RBI

Regulatory Bodies & Website

i. Courts

Midas touch

helpline

Online filing of complaints

Online filing of complaints.

WEAKNESS OF THE PRESENT SYSTEM

Multiple Agencies

No Centralized System of resolving complaints.

No Centralized Monitoring System

Complaints to Unrelated Parties

Mixing of Net filing & Physical filing system.

No solution in Letter & Spirit

No authentic data to Companies.

No MIS System.

No fear to Companies.

ERA OF e-governance

E-governance calls for the

transformation of present legal

system into IT driven legal system

Vision of E-governance

Automation

Replacing current human-executed processes, which involve accepting, storing, processing, outputting or

transmitting information.

Informatisation

Supporting current human-executed information processes.

Transformation

Creating new methods of Public Service Delivery

Solving the

Purpose

OUR PORTAL

Centralized System of Filing Complaint

One portal for all complaints.

Pre –defined Complaint Sheet

Solving the problem of

What to Write?

How to Write?

To whom to Write?

Reaching out to Proper Authority

CONSUMER COMPLIANT

COMPANY AUTHORITY

Solving Multiple Complaint Filing

Physical Filing On line Complaint Filing

Our Portal

Converting the physical filing into online complaint & attaching the same

Public viewing of Complaints

Public viewing of complaints

may cause fear of losing the

reputation / brand

So developed by companies

Multiple layers for Complaint Resolution

Checks and Balances at every Company

Complete MIS for every Complaint

Concerned Department 0 – 15 days

Chairman/ MD After 15 days

Centralized Monitoring System

IN NUMBER OUT NUMBER

On entering of Complaint

On resolution of Complaint

General user

Registered ?

yes

noRegistration

Log-in

Fills complain form and submits

Portal database

Once user click SUBMIT , complain is registered along with a unique complain Id Which can be used later on by user for checking status of the complain.

complain

Contains company details

.

View of General User

Model of Complain Portal

Defined Level- n

Defined Level- 2

Defined Level- 1Company Module

In-Complain

Out-Complain Status

Registered User

Complain

Complain Status

Complain Portal

Mail to Complainant and Admin

Message Board Status

updating

Complaint

Resolved?

Making a Complain –Simple Process

Choose the type of complain Choose the head of letter out of given

options. Write a subject of letter Choose pre-defined content of letter Choose the footer of letter Request priority of resolution Submit the request Note the request number for complain

Unique Features of the Portal

Direct interaction between the Consumer and Company

Complainant Registration

Company Registration

Public viewing of pending complaints

Multiple layers for check and balances i.e. Reporting of the compliant to the concerned department first at the first layer and at the second layer to the CEO of the company

Unique IN (on reporting of complaint) & OUT (On resolution of compliant) Number Allotment to Companies.

Overall Impact of the System

Precious Resource Saving

Complaint resolution in Letter & Spirit

Company would be eager to solve problems to save their reputation.

Improved quality of products

Company’s Grading

Corporate Governance

THANKS ………..