E-Government Survey: Montenegro 2007 by Milica Dakovic, Institute for strategic studies and...

www.e-society.org.mk

E-Government Survey:E-Government Survey:

Montenegro 2007Montenegro 2007

Milica DakovicMilica DakovicInstitute for strategic studies and prognosesInstitute for strategic studies and prognoses

[email protected]@cg.yuhttp://www.isspm.org

Skoplje, 29-30 November 2007 Skoplje, 29-30 November 2007


About ISSP...About ISSP...

• The first independent economic institute in The first independent economic institute in MontenegroMontenegro

• Established in 1998Established in 1998

Our mission: Our mission: promoting open market economy idea promoting open market economy idea

Our vision:Our vision: conducting of public surveys in order to conducting of public surveys in order to

transform economic system and promote education transform economic system and promote education inin

MontenegroMontenegro


ISSP recognized importance of developed ISSP recognized importance of developed information society!information society!

We are specially proud of:We are specially proud of:

• ICT Survey ’05 - ICT Survey ’05 - Research about ICT usage among households Research about ICT usage among households and enterprises in Montenegroand enterprises in Montenegro

• Sector analysis of telecommunications in Montenegro, Sector analysis of telecommunications in Montenegro, 20062006

• Software legalization, working paper, 2006Software legalization, working paper, 2006• ICT Survey ’06ICT Survey ’06• E-banking survey, 2006E-banking survey, 2006• PC Market, quarterly reportsPC Market, quarterly reports• ICT Survey ’07- ongoing…ICT Survey ’07- ongoing…

ICT in Montenegro

Institutions in charge for information Institutions in charge for information societysociety

developmentdevelopment

• Ministry for transport and telecommunicationsMinistry for transport and telecommunications• Republic Secretariat for DevelopmentRepublic Secretariat for Development• Agency for telecommunicationsAgency for telecommunications• Broadcasting AgencyBroadcasting Agency


ICT in Montenegro

Basic ICT indicators…Basic ICT indicators…

• 38% households with PC38% households with PC• Internet penetration rate 24%Internet penetration rate 24%• Fixed telephone penetration rate 28%Fixed telephone penetration rate 28%• Mobile phone penetration rate 163.6%Mobile phone penetration rate 163.6%


E-government in Montenegro

On the starting point…On the starting point…

• Government of Montenegro signed strategic Government of Montenegro signed strategic cooperation with Microsoft corporationcooperation with Microsoft corporation

• July 2007-started project of E-government in July 2007-started project of E-government in MontenegroMontenegro

• Project ‘Millenium’ – Municipality of PodgoricaProject ‘Millenium’ – Municipality of Podgorica


ProjectProject

Western Balkan Network Western Balkan Network

for for

inclusive E-governmentinclusive E-government



E-Government Survey: Montenegro 2007

• ISSP as the part of the project for ISSP as the part of the project for Inclusive E-Inclusive E-Government Government

• Capgemini methodologyCapgemini methodology• 20 E-government services were measured20 E-government services were measured

ISSP conducted the first results related to level of ISSP conducted the first results related to level of E-government measurements for MontenegroE-government measurements for Montenegro



What we find out?What we find out?

• Level of online sophistication – Level of online sophistication – 43.743.7

• No service is fully available onlineNo service is fully available online

• The most sophisticated services are:The most sophisticated services are:Customs declaration Job search Enrolment in higher education



Online sophistication for citizens


Online sophistication for business




Income–generating Services



Registration Services



Returns



Permits and Licenses



Inclusion aspects• Most of existing services and information are Most of existing services and information are

available on English language, as wellavailable on English language, as well• Needs of people with disabilities, disadvantaged Needs of people with disabilities, disadvantaged

and marginalized groups and gender issues are not and marginalized groups and gender issues are not taken into account taken into account

• At least developed:At least developed:

Citizens BusinessCitizens BusinessCar registration Social contributionsCar registration Social contributions

Building permits Environment permitsBuilding permits Environment permits

Public librariesPublic libraries

Health related servicesHealth related services


Thank you!Thank you!

Milica DakovicMilica DakovicInstitute for strategic studies and prognosesInstitute for strategic studies and prognoses

[email protected]

E-Government Survey: Montenegro 2007 by Milica Dakovic, Institute for strategic studies and...

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