E government shared services and the edairy project final 8 dec 2010-v0.2
14
MAGERO GUMO, MBA Wharton Director Shared Services Directorate of eGovernment [email protected] 09 December 2010
-
Upload
kiogora-kiangoi -
Category
Documents
-
view
550 -
download
1
Transcript of E government shared services and the edairy project final 8 dec 2010-v0.2
MAGERO GUMO, MBA Wharton Director Shared Services
Directorate of eGovernment
09 December 2010
eGovernments Mandate
The Directorate of eGovernment is in the Presidency and Cabinet Affairs Office. We are the
principle advisors to Government on all matters ICT.
2
What is IT Shared Services?
IT Shared Services is the consolidation of IT support
functions from several departments or agencies into a
single, stand-alone organizational entity whose only
mission is to provide services as efficiently and effectively
as possible.
3
Today, supporting services are duplicated across Government bodies.
Why Shared Services?
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Government Ministry
IT Dept.
HR
Finance
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Local Authority
IT Dept.
HR
Finance
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Parastatals
IT Dept.
HR
Finance
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Government Ministry
IT Dept.
HR
Finance
Procurement
• Limited automation of functions
• Systems and support services siloed within each Ministry, Local Authority and Parastatal
• Data and applications across Government do not “speak” to each other
• Duplicated and understaffed support personnel
4
Shared Services will enable Government of Kenya to share their supporting services and focus on citizen-facing activities
Why Shared Services?
8
IT Shared Services
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Government Ministry
IT Dept.
HR
Finance
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
IT Dept.
HR
Finance
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
IT Dept.
HR
Finance
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Government Ministry
IT Dept.
User Tools
Data Mgmt
Procurement
Government Ministry
IT Dept.
HR
Finance
Procurement
Shared Services Centre
HR Shared Services
Finance Shared Services
Procurement Shared Services
Local Authority
Parastatals
5
Today, accessing information on a single person, asset or business is very complicated, reflecting the need for a common architecture.
Database
Name: John Doe
Date of Birth: 07/12/1980
Personal ID: 23909871
Finance
E-Government
Immigration
Judiciary
State Law
InfrastructureApplicationsDigitalization
IT Enabled Initiatives (Examples)
Name: Kamau Nzioki
Date of Birth: 07/12/1980
Personal ID: 23909871
Information:
Vehicle Registration
Passport/Visa
Tax Records
Criminal Records
... …
Database
>Vehicle Reg
Database
>Passport/Visa
Database
>Tax Records
Database
>Criminal Records
…
Lack of data and information management
6
Kenya IT Shared Services in a Cloud
Local Government
Quasi Government
organisations
IT Shared Services Cloud
Provide content, utilise services
Infrastructure Services
Citizen Services (e.g. Web, Lands, Immigration)
Ministry Functions
(HR, Finance, Procurement)
Application Interoperability
Public Access (home, internet
kiosk, PDA)
Disaster Recovery Site
To deliver Technology seamlessly across Government, an IT Shared Services Cloud will allow common services to be provided effectively, efficiently and in real-time.
Central Government
7
Government Info-Structure enabled by Shared Services
8
Structured Government data (Info-Structure) will become the technological asset at the heart of Government Business Processes.
INFO-STRUCTURE
Government IT Shared Service Centre
Government Policy
Legal Frameworks
AccessPrivacy
Security
Civil Service Single Version of Truth
Multi-channel, single window access to Government
Users Access Channels Portal IT Shared Services Cloud
Citizen Services
Operational Applications
The Single Version of Truth
Infrastructure
1. Users access the Government Portal through Access Channels such as the Internet, Email, Location visits or via the call centre.2. Behind the Government Portal the IT Shared Services Cloud is concealed. 3. The Cloud will provide seamless admission to Applications, Citizen Centric services and Business Intelligence.
9
Citizens will be able to access eGovernment services across multiple channels – enabling Government services, anywhere and at anytime
Shared Services as enabler for Citizen Focused Services
EXAMPLE: Potential Improvements to application processes (e.g. Birth Certificate)
IT Shared Services will enable the Government to provide excellence in citizen focused services, by being the foundation of IT in Kenyan Government.
10
Current State Target State
1 Citizen travels to Nairobi to make an Application (e.g. for a Birth Certificate)
2 Citizen queues for an application form in the Ministry.
Citizen returns home to fill in the Application. 3
4 Citizen travels to Nairobi to submit the Application by paper.
5 Ministry processes the application and may request by letter further information from the Citizen.
6 Citizen travels to Nairobi to receive final documents. For Birth Certificates this has been known to take 2 years.
7 Citizen receives final documents
1 Citizen accesses Government Portal for Application.
2 Citizen completes application online.
3
4 Online processing speeds up the end to end lifecycle of applications.
5 Citizen downloads final documents securely and officially from Government Portal.
Ministry processes the application and may request further information from the Citizen by email.
Shared Services as enabler for Citizen Focused Services
EXAMPLE: Transport Integrated Management aided by the Shared Service Centre
IT Shared Services will enable the Government to provide excellence in citizen focused services, by being the foundation of IT in Kenyan Government.
11
Diving License Registration
Motor Accident Reporting
Public E-Ticketing
Vehicle Purchasing / Hire
Traffic Cameras / CCTV
Vehicle Insurance
Driving Test Booking
Shared Services Integration Platform
What could this meant to eDairy?
12
eGovernment Shared Services enabling eDairy
13
Government-wide eRegistry of
persons, assets and businesses
Business Intelligence and
Data Management Solutions
Government Portal and
Enterprise Content Management
Thank you.
14
