e-Government in the GCC by GKK 1

e-Government in the GCCDr. George Kostopoulos

ProfessorInformation Systems

American University of Sharjah

e-Government in the GCC by GKK 2

Dr. George Kostopoulos

e-Government in the GCC by GKK 3

The American University of Sharjah

e-Government in the GCC by GKK 4

The American University of Sharjah

e-Government in the GCC by GKK 5

The American University of Sharjah

e-Government in the GCC by GKK 6

The American University of Sharjah

e-Government in the GCC by GKK 7

The American University of Sharjah

e-Government in the GCC by GKK 8

e-Government in the GCC

GulfCooperationCouncil

e-Government in the GCC by GKK 9

e-Government in the GCC

GulfCooperationCouncil

KuwaitBahrain

Saudi ArabiaQatar

United Arab EmiratesOman

e-Government in the GCC by GKK 10

e-Government in the GCC

The dual mission of the Dubai e-Government:

. . . to ease the lives of people and business

in their interaction with Government, and to contribute in establishing Dubai

as a leading economic hub . . .  

Sheikh Mohammed Bin Rashid Al Maktoum

e-Government in the GCC by GKK 11

e-Government in the GCC

Extra - GovernmentG2CG2BG2S

Intra - Government

Inter-Agency

Intra-Agency

Archiving

Inter - GovernmentG2G – HealthG2G – WeatherG2G – Travel

Government in the Digital Age

e-Government in the GCC by GKK 12

e-Government in the GCC

Information ProducerAdvisoriesLaws Regulations

Information ReceiverCitizen RequestsCitizen Data Statistics

Information ProcessorIssuance of PermitsDatabase Updating Procurement

The Role of e-Government: Productivity Maximizer

e-Government in the GCC by GKK 13

e-Government in the GCC

Utilization of advanced electronic methods and technologies to achieve an increase in

Productivity: Government – Society

Revenues: Cost Reduction – New Revenues

Image: National – International

Three e-Government General Aims

e-Government in the GCC by GKK 14

e-Government in the GCC

e-Government’s Expectations of Constituency*

Utilization of Offered Services

Feedback toward Improvements

Ever-Increasing Computer Literacy

Constituency: Citizens & Business

e-Government in the GCC by GKK 15

e-Government in the GCC

Constituency* Expectations of e-Government

Increased

Transactions Speed & Quality

Responsiveness

Transparency & Accountability

Constituency: Citizens & Business

e-Government in the GCC by GKK 16

e-Government in the GCC

The New Mutual Understanding

The Citizen / Business is the e-Government

Client

With Rights and Expectations

e-Government in the GCC by GKK 17

e-Government in the GCC

National

Operational Aims

Day-to-Day Concerns

International

Strategic Aims

Long Term Targets

Objectives of the e-Government Portal

e-Government in the GCC by GKK 18

e-Government in the GCC

Passive Mode

Information Provider

Documents Depository

Empowered Active Mode

Transaction Processing

24/7 Web Call Center

National Objectives of the e-Government Portal

e-Government in the GCC by GKK 19

e-Government in the GCC

Showcase

Natural Beauties

Cultural Wealth

Promotion

Political Positions

Economic Incentives

International Objectives of the e-Government Portal

e-Government in the GCC by GKK 20

e-Government in the GCC

GulfCooperationCouncil

KuwaitBahrain

Saudi ArabiaQatar

United Arab EmiratesOman

e-Government in the GCC by GKK 21

e-Government in the GCC

The Digital Divide

Long Term Commitment

e-Gov an Agent for Change

Regional Observations and Concerns

e-Government in the GCC by GKK 22

e-Government in the GCC

The Digital Divide ??

Population Majority Issues

• Internet Bandwidth

• Computer Literacy

• Internet Access Cost

Regional Observations and Concerns

e-Government in the GCC by GKK 23

e-Government in the GCC

Long Term Commitment ??

e-Government Projects are Budget-Based

Budgets are not Project-Based

Regional Observations and Concerns

e-Government in the GCC by GKK 24

e-Government in the GCC

e-Government an Agent for Change ??

Melting of the Government Rigidity

Increased Decision Making Transparency

Processes• Streamlining

• Modernization

• Reform

Regional Observations and Concerns

e-Government in the GCC by GKK 25

e-Government in the GCC

Kuwait

Bahrain

Saudi Arabia

Qatar

United Arab Emirates

Oman

Regional e-Government Cases

e-Government in the GCC by GKK 26

e-Government in the GCC

                                         

Kuwait E-Gov Headed by Amiri Diwan (Head of State)

Judiciary Information Database, UNDP

Partially Outsources e-Government

Al-Bared Group & Fapco

Establishes “Secretariat for the Central Technical System”

Ranked 164th in e-Gov Worldwide

e-Government in the GCC by GKK 27

e-Government in the GCC

BahrainFirst in e-Voting, Feb 2001

Major e-Gov Telecomm Investments, CISCO

Plans for IP Telephony for Gov Intranet

e-Payments into Government, Business

Ranked 12th in e-Gov Worldwide, 2002

e-Government in the GCC by GKK 28

e-Government in the GCC

                                         

Saudi ArabiaOn the Road to e-Government

Excellent Pilgrimage Information Website

Plans for Extensive Government Intranet

High Telecomm Costs Choke ISPs

Lack of personnel with the skills

Ranked 123rd in e-Gov Worldwide, 2002

e-Government in the GCC by GKK 29

e-Government in the GCC

                                         

Qatar On the Road to e-Government

Online Resident Permit RenewalMinistry of Interior: Service ProviderQatar National Bank: Payment GatewayQatar Central Bank: e-Gov Host

e-Vision for e-Knowledge Delivery

Ranked 12th in e-Gov Worldwide, 2002

e-Government in the GCC by GKK 30

e-Government in the GCCUnited Arab Emirates

Regional Leader in e-Government, Dubai

E-Gov Regional Consultant

24 Department Online Resident Permit Renewal

Visas Renewal

e-Gate at Airport

e-Traffic Advisory

e-Dirham for Payments

Outstanding Informational Portal

http://www.gia.gov.ae/egov1ES.shtml

e-Government in the GCC by GKK 31

e-Government in the GCC

Oman On the Road to e-Government

e-Sultanate Strategye-Governmente-Commercee-Learning

Focus on Computer Literacy Upgrading

Hired External e-Gov Consultant, Gartner Group

Ranked 134th in e-Gov Worldwide, 2002

e-Government in the GCC by GKK 32

e-Government in the GCC

GCC is on the Road to e-Government

Dubai is Leading and on the Right Track

Major Issues with “Room for Improvement”

Transition Management• Skills• New Balance of Power

Cadre Creation• Need for IT Professionals• Training of Civil Servants

Cyber Issues• Computer Literacy• Internet Access

Conclusion

e-Government in the GCC by GKK 33

e-Government in the GCC

In closing

e-Government is a

Very Rewarding Endless Project