“E fill” Hospital Authority Drug Refill Services Pilot ... (EM).pdf · peninjauan ulang dan...

E-fill Hospital Authority Drug Refill Services Pilot Programme Hindi

Last update: 12/2018

E-fill Hospital Authority Drug Refill Services Pilot

Programme "E-FILL"

The Hospital Authority (HA) will promulgate a pilot

programme on "E-FILL" Drug Refill services to enhance

patient service. Under the programme, patients will collect

drugs in phases with a view to reducing the risks of storing

excess drugs at home and drug misuse. Pharmacists will

regularly review patients' clinical conditions and their

prescriptions, reinforce patients' drug knowledge for better

compliance and enhance medication safety.

(HA) "E-FILL" , , , ,

Service Workflow

After consultation, patients will be dispensed drugs in batches

according to the duration of the prescription

Before drug refills, pharmacist will review the conditions of

patients

, ,

For stable patients without changes in medications or

drug-related issues

Hospital will contact patients via telephone calls or SMS

messages to collect drugs refills as scheduled

, - , SMS

For patients who have episodes of medical consultation or

hospital admissions with changes in medications or having

drug-related issues

Pharmacists will review patients' drug profiles and perform

medication review and reconciliation, and will arrange

telephone call follow-up or face-to-face consultation, if

required

, -

; -

E-fill Hospital Authority Drug Refill Services Pilot Programme Hindi


Target patients

Target patient criteria:

Aged 60 or above attending medical specialist outpatient

clinics; and

Taking multiple drugs with medical consultation interval of 16

weeks or longer, and having multiple medical consultations or

hospital admissions in between appointments

Hospitals will approach eligible patients individually

: 60 , : 16 , -

Frequently Asked Questions

1. Under the Drug Refill Services Pilot Programme, do I need

to go to the hospital pharmacy to collect drug refills in person?

, ?

Hospital will set up designated counter for "E-FILL" patients

at the pharmacy. Patients just need to present their refill

coupons to collect drug refills. If their family members and

carers wish to collect drug refills on the behalf of the patients,

they can also present the refill coupons together with necessary

identification documents. Patients do not need to collect

drugs in person.

"E-FILL" ,

2. Will I pay more by collecting drugs refills in phase? ?

No. Patients will settle drug charges in full for the entire

prescription period. Upon review of patients' prescriptions

before the next drug refill, if pharmacist reduces or stops

dispensing of certain drugs, the pharmacy will make

appropriate arrangement according to the prevailing

mechanism.

, ,

For more information, please visit HA's website , HA

www.ha.org.hk

Should there be any inconsistency between the English and Hindi versions, the English version shall prevail.

http://www.ha.org.hk/

E-fill Hospital Authority Drug Refill Services Pilot Programme Indonesian


E-fill Hospital Authority Drug Refill Services

Pilot Programme

Program Percontohan Layanan Pemberian Obat

"E-FILL" - Otoritas Rumah Sakit



patient service. Under the programme, patients will

collect drugs in phases with a view to reducing the risks

of storing excess drugs at home and drug misuse.

Pharmacists will regularly review patients' clinical

conditions and their prescriptions, reinforce patients' drug

knowledge for better compliance and enhance medication

safety.

Otoritas Rumah Sakit (HA) akan mengumumkan program

percontohan tentang layanan Pemberian Obat "E-FILL" demi

meningkatkan layanan pasien. Pasien akan menerima obat

secara bertahap dalam program ini, dengan tujuan untuk

mengurangi risiko penyimpanan obat di rumah secara berlebihan

dan penyalahgunaan obat-obatan. Apoteker akan meninjau

kondisi klinis dan resep pasien secara berkala, meningkatkan

pengetahuan pasien terhadap obat untuk tingkat kepatuhan yang

lebih baik, dan meningkatkan keselamatan dalam proses

pengobatan.

Service Workflow Alur Kerja Layanan

After consultation, patients will be dispensed drugs in

batches according to the duration of the prescription

Before drug refills, pharmacist will review the conditions

of patients

Setelah konsultasi, pasien akan menerima obat secara bertahap

sesuai dengan durasi resep yang diberikan

Sebelum pemberian obat periode berikutnya, apoteker akan

meninjau kondisi pasien


drug-related issues



Untuk pasien yang stabil tanpa perubahan dalam pengobatan

atau masalah yang terkait dengan obat

Rumah sakit akan menghubungi pasien melalui telepon atau

pesan SMS untuk datang dan mengambil obat sesuai jadwal

For patients who have episodes of medical

consultation or hospital admissions with changes in

medications or having drug-related issues

Pharmacists will review patients' drug profiles and

perform medication review and reconciliation, and will

arrange telephone call follow-up or face-to-face

consultation, if required

Bagi pasien yang telah melakukan beberapa kali konsultasi

medis atau dirawat di rumah sakit, dengan perubahan dalam

pengobatan atau mengalami masalah yang terkait dengan obat

Apoteker akan meninjau profil obat pasien dan melakukan

peninjauan ulang dan rekonsiliasi terhadap pengobatan; dan

akan melakukan komunikasi tindak lanjut melalui telepon atau

konsultasi tatap muka, bila diperlukan



Target patients Target Pasien


Aged 60 or above attending medical specialist

outpatient clinics; and

Taking multiple drugs with medical consultation interval

of 16 weeks or longer, and having multiple medical

consultations or hospital admissions in between

appointments


Kriteria target pasien:

Berusia 60 tahun ke atas dan mengunjungi klinik spesialis rawat

jalan; dan

Mengonsumsi beberapa jenis obat dengan interval konsultasi

medis selama 16 minggu atau lebih, dan melakukan beberapa

konsultasi medis atau dirawat di rumah sakit di antara periode

janji temu dengan dokter

Rumah sakit akan menghubungi pasien yang memenuhi

persyaratan secara terpisah

Frequently Asked Questions Pertanyaan Umum

1. Under the Drug Refill Services Pilot Programme, do I

need to go to the hospital pharmacy to collect drug refills

in person?

Hospital will set up designated counter for "E-FILL"

patients at the pharmacy. Patients just need to present

their refill coupons to collect drug refills. If their family

members and carers wish to collect drug refills on the

behalf of the patients, they can also present the refill

coupons together with necessary identification

documents. Patients do not need to collect drugs in

person.

1. Dengan Program Percontohan Layanan Pemberian Obat ini,

apakah saya harus pergi ke apotek rumah sakit untuk mengambil

obat-obatan secara langsung?

Rumah sakit akan menyiapkan loket khusus untuk pasien

"E-FILL" di apotek. Pasien hanya perlu menunjukkan kupon

pengambilan obat mereka. Jika anggota keluarga dan wali ingin

mengambil obat untuk pasien, mereka juga bisa menunjukkan

kupon pengambilan obat beserta dengan dokumen identifikasi

yang diperlukan. Pasien tidak perlu datang untuk mengambil

obat secara langsung.

2. Will I pay more by collecting drugs refills in phase?

No. patients will settle drug charges in full for the entire

prescription period. Upon review of patients'

prescriptions before the next drug refill, if pharmacist

reduces or stops dispensing of certain drugs, the

pharmacy will make appropriate arrangement according

to the prevailing mechanism.

2. Apakah saya harus membayar lebih dengan mengambil obat

secara bertahap?

Tidak. Pasien tetap akan membayar biaya obat secara penuh

untuk keseluruhan periode resep yang ditetapkan. Setelah

meninjau resep pasien sebelum periode pengambilan obat

berikutnya, jika apoteker mengurangi atau menghentikan

pemberian obat tertentu, apotek akan melakukan pengaturan

yang sesuai dengan mekanisme kerja yang berlaku.

For more information, please visit HA's website

Untuk informasi lebih lanjut, kunjungi situs web HA

www.ha.org.hk




If there is any inconsistency or ambiguity between the English version and the Indonesian version, the English

version shall prevail.

Jika ada ketidaksesuaian atau kerancuan antara versi Bahasa Inggris dan versi Bahasa Indonesia, maka versi

Bahasa Inggris yang akan dianggap berlaku.

E-fill Hospital Authority Drug Refill Services Pilot Programme Nepali



Pilot Programme

E-FILL




drugs in phases with a view to reducing the risks of

storing excess drugs at home and drug misuse.




safety.

(HA) E-Fill

,

,

Service Workflow




of patients

,

,


drug-related issues



SMS

For patients who have episodes of medical consultation

or hospital admissions with changes in medications or

having drug-related issues





;

- -



Target patients



clinics; and




appointments


:

60 :

16




in person?

1. ,

?


patients at the pharmacy. Patients just need to present their

refill coupons to collect drug refills. If their family



coupons together with necessary identification documents.

Patients do not need to collect drugs in person.

E-FILL

,

2. Will I pay more by collecting drugs refills in phase? 2. ?






mechanism.

,

,

For more information, please visit HA's website www.ha.org.hk

, HA www.ha.org.hk

http://www.ha.org.hk/http://www.ha.org.hk/



Should there be any inconsistency between the English and Nepali versions, the English version shall prevail.

,

E-fill Hospital Authority Drug Refill Services Pilot Programme Punjabi (Indian)



Programme E-FILL









(HA) E-FILL

,

Service Workflow




patients

,


drug-related issues



SMS



drug-related issues




required

;

,



Target patients



clinics; and





:

60

;

16

,




?







drugs in person.

E-FILL

,


?






mechanism.

,

,


, HA

www.ha.org.hk




If there is any inconsistency or ambiguity between the English version and the Punjabi version, the English version shall

prevail.

E-fill Hospital Authority Drug Refill Services Pilot Programme Punjabi (Pakistani)



Programme " -"









"-" (HA)

Service Workflow




patients


drug-related issues




hospital admissions with changes in medications or





required

/



Target patients



clinics; and

Taking multiple drugs with medical consultation interval of

16 weeks or longer, and having multiple medical


appointments


:

60

16



need to go to the hospital pharmacy to collect drug refills in

person?




carers wish to collect drug refills on the behalf of the

patients, they can also present the refill coupons together

with necessary identification documents. Patients do not

need to collect dugs in person.

1

" - "


No. patients will settle drug charges in full for the entire





mechanism.

. 2

/

/


HA

www.ha.org.hk




If there is any inconsistency or ambiguity between the English version and the Punjabi version, the English

version shall prevail.

E-fill Hospital Authority Drug Refill Services Pilot Programme Tagalog



Pilot Programme

E-fill Otoridad ng Ospital sa Pilot Programme sa mga

Serbisyong Pag-refill ng Gamot




drugs in phases with a view to reducing the risks of

storing excess drugs at home and drug misuse.




safety.

Ang Hospital Authority (HA) ay magpapalabas ng isang pilot

sa "E-FILL" Pag-Refill ng Gamot na mga serbisyo upang mapahusay

ang serbisyo sa pasyente. Sa ilalim ng programa, ang mga pasyente

kukuha ng mga gamot sa ilang yugto na may layon na mabawasan

mga panganib ng pag-iimbak ng sobrang gamot sa bahay at maling

paggamit ng droga. Regular na susuriin ng mga parmasyutiko ang

klinikal na kondisyon ng mga pasyente at ng kanilang mga reseta,

palalakasin ang kaalaman ng mga pasyente tungkol sa gamot para sa

mas mabuting pagsunod at pahuhusayin ang kaligtasan sa

medikasyon.

Service Workflow Workflow ng Serbisyo




of patients

Pagkatapos ng konsultasyon, bibigyan ang mga pasyente ng mga

batch ng gamot ayon sa itatagal ng reseta

Bago mag-refill ng mga gamot, ang parmasyutiko

ay susuriin ang mga kondisyon


drug-related issues



Para sa mga pasyenteng maayos ang lagay walang mga pagbabago sa

mga medikasyon o mga isyu na may kaugnayan sa droga

Makikipag-ugnayan ang ospital sa mga pasyente sa pamamagitan ng

tawag sa telepono o mga SMS upang kumuha ng mga refill ng gamot

na nakaiskedyul

For patients who have episodes of medical consultation

or hospital admissions with changes in medications or






Para sa mga pasyente na may mga episode ng medikal na mga

konsultasyon o pagkakapasok sa ospital may mga pagbabago sa

medikasyon o mayroong mga isyu na may kaugnayan sa droga

Susuriin ng mga parmasyutista ang mga profile ng gamot ng mga

pasyente at magsasagawa ng pagsusuri sa medikasyon at pagtutugma;

at gagawa ng follow up na tawag sa telepono-o personal na

konsultasyon, kung kinakailangan



Target patients Target na mga Pasyente



clinics; and




appointments


Pamantayan sa target na pasyente:

May edad na 60 o higit pa na pumupunta sa mga pang-outpatient na

klinika na Medical na espeyalista; at

Umiinom ng maraming gamot na may agwat na 16 linggo o mas

matagal pa sa medikal na konsultasyon, at may maraming medikal na

konsultasyon o pagkakapasok sa ospital sa pagitan ng mga

appointment

Pupuntahan ng mga ospital ang mga karapat-dapat na pasyente nang

isa-isa

Frequently Asked Questions Mga Madalas Itanong



in person?

1. Sa ilalim ng Pilot Program sa mga Serbisyong Pag-Refill ng

Gamot, kailangan ko bang pumunta sa parmasya ng ospital upang

kumuha ng mga refill ng gamot nang personal?


patients at the pharmacy. Patients just need to present their

refill coupons to collect drug refills. If their family



coupons together with necessary identification documents.

Patients do not need to collect drugs in person.

Magtatayo ang ospital ng nakatalagang counter para sa "E-FILL" na

mga pasyente at sa parmasya. Kailangan lang ng mga pasyente na

ipakita ang kanilang mga refill na kupon upang kumuha ng mga refill

ng gamot. Kung ang kanilang mga miyembro ng pamilya at

tagapag-alaga ay nais na kumuha ng refill ng gamot para sa mga

pasyente, maaari rin nilangipakita ang ang mga refill na kupon

kasama ang mga kinakailangang dokumento ng pagkakakilanlan.

Hindi kailangan ng mga pasyente na kumuha ng mga gamot

nang personal.

2. Will I pay more by collecting drugs refills in phase? 2. Magbabayad ba ako nang malaki dahil sa pagkolekta ng mga refill

ng gamot sa kalaunan?






mechanism.

Hindi. Babayaran ng mga pasyente ang mga singil sa gamot nang buo

para sa buong panahon ng reseta. Sa panahon ng pagsuri sa mga

reseta ng mga pasyente bago ang susunod na refill ng gamot, kung

babawasan ng parmasyutiko o ititigil ang pagbibigay ng partikular na

mga gamot, ang parmasya ay gagawa ng naaangkop na pagsasaayos

ayon sa umiiral na mekanismo.


Para sa karagdagang impormasyon, mangyaring bisitahin ang website ng HA

www.ha.org.hk




If there is any inconsistency or ambiguity between the English version and the Tagalog version, the English version

shall prevail.

Kung mayroon mang pagkakasalungatan o kalabuan sa pagitan ng Ingles na bersiyon at ang Tagalog na bersiyon,

ang Ingles na bersiyon ay siyang dapat mangingibabaw.

E-fill Hospital Authority Drug Refill Services Pilot Programme Thai



Programme E-FILL -









(HA)

E-FILL

Service Workflow




patients


drug-related issues



SMS



drug-related issues




required

E-fill Hospital Authority Drug Refill Services Pilot Programme Thai


Target patients



clinics; and





60

16




1.







drugs in person.

E-FILL

2. Will I pay more by collecting drugs refills in phase? 2.






mechanism.


HA

www.ha.org.hk

If there is any inconsistency or ambiguity between the English version and the Thai version, the English version

shall prevail.


E-fill Hospital Authority Drug Refill Services Pilot Programme - Urdu



Pilot Programme " -"


programme on "E-FILL" Drug Refill services to

enhance patient service. Under the programme,

patients will collect drugs in phases with a view to

reducing the risks of storing excess drugs at home and

drug misuse. Pharmacists will regularly review

patients' clinical conditions and their prescriptions,

reinforce patients' drug knowledge for better


"-" (HA)

/

Service Workflow



Before drug refills, pharmacist will review the

conditions of patients

For stable patients without changes in medications

or drug-related issues

Hospital will contact patients via telephone calls or

SMS messages to collect drugs refills as scheduled

For patients who have episodes of medical

consultation or hospital admissions with changes in

medications or having drug-related issues





/

/

E-fill Hospital Authority Drug Refill Services Pilot Programme - Urdu


Target patients


Aged 60 or above attending medical specialist

outpatient clinics; and

Taking multiple drugs with medical consultation

interval of 16 weeks or longer, and having multiple

medical consultations or hospital admissions in

between appointments


:

60

16


1. Under the Drug Refill Services Pilot Programme, do

I need to go to the hospital pharmacy to collect drug

refills in person?


patients at the pharmacy. Patients just need to present

their refill coupons to collect drug refills. If their

family members and carers wish to collect drug refills

on the behalf of the patients, they can also present the

refill coupons together with necessary identification

documents. Patients do not need to collect drugs in

person.

1

" -"


No. patients will settle drug charges in full for the

entire prescription period. Upon review of patients'

prescriptions before the next drug refill, if pharmacist

reduces or stops dispensing of certain drugs, the

pharmacy will make appropriate arrangement

according to the prevailing mechanism.

. 2


HA

www.ha.org.hk

Should there be any inconsistency between the English and Urdu versions, the English version shall prevail.


“E fill” Hospital Authority Drug Refill Services Pilot ... (EM).pdf · peninjauan ulang dan...

Documents

Transcript of “E fill” Hospital Authority Drug Refill Services Pilot ... (EM).pdf · peninjauan ulang dan...