E FFECTIVE LISTENING 1 SELF LEARNING MODULE 1 CHAPTER 8 Teamglobal © Kautilya Learning Academy of...
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EFFECTIVE LISTENING EFFECTIVE LISTENING 1 SELF LEARNING MODULE 1 SELF LEARNING MODULE 1 CHAPTER 8 CHAPTER 8 Teamglobal Teamglobal © Kautilya Learning Academy of Kautilya Learning Academy of Professionals Professionals
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Transcript of E FFECTIVE LISTENING 1 SELF LEARNING MODULE 1 CHAPTER 8 Teamglobal © Kautilya Learning Academy of...
EFFECTIVE LISTENINGEFFECTIVE LISTENING
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SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 8CHAPTER 8
TeamglobalTeamglobal©©Kautilya Learning Academy of ProfessionalsKautilya Learning Academy of Professionals
CONTENTCONTENT Introduction
3 basic skills of Listening
Types of Listening
Stages of Listening
Ways to improve Listening
Video Links
Further Reading
Test Yourself 2
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INTRODUCTIONINTRODUCTION
Is following and understanding the sound---it is hearing
with a purpose.
The process of receiving, constructing meaning from, and
responding to spoken and/or nonverbal messages; to hear
something with thoughtful attention.
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Listening is a conscious activity based on three basic
skills:
Attitude- Maintain a constructive Attitude
Attention- Strive to pay Attention
Adjustment- Cultivate a capacity for Adjustment
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TYPES OF LISTENINGTYPES OF LISTENING Marginal Listening- A poor listener is a marginal listener.
Evaluative Listening- Traps a listener into the temptation
of passing hasty judgments about the speaker.
Active/Empathic Listening- A good listener is always an
empathic listener.
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DIFFERENT STAGES OF DIFFERENT STAGES OF LISTENINGLISTENING
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WHY LISTENING SKILLS ARE WHY LISTENING SKILLS ARE IMPORTANTIMPORTANT
Improves relationships
Improves our knowledge
Improves our understanding
Prevents problems escalating
Saves time and energy
Can save money
Leads to better results7
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BARRIERS TO EFFECTIVE BARRIERS TO EFFECTIVE LISTENINGLISTENING
Interrupting – knowing the answer
Trying to be helpful
Seeing discussion as competition
Distraction - red flag words – emotional triggers
Gap searching
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7 WAYS TO IMPROVE YOUR 7 WAYS TO IMPROVE YOUR LISTENINGLISTENING
Increase your listening span:
Try to resist the temptation to interrupt.
Make sure the speaker has had a complete chance to
make his or her point before you speak.
If you don't get the whole message, ask the speaker to
repeat what they said.
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WAYS TO IMPROVE YOUR WAYS TO IMPROVE YOUR LISTENINGLISTENING
Take time to listen:
Don't put obvious limitations on your listening time -
the speaker will feel rushed.
Listen between the lines:
Don't just listen to what is being said.
Try to understand the attitudes, needs and motives
behind the words. 10
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WAYS TO IMPROVE YOUR WAYS TO IMPROVE YOUR LISTENINGLISTENING
Give your full attention:
Nodding or interjecting occasionally to clarify a point
lets the speaker know you are interested.
If the speaker pauses briefly, don't rush to fill the
silence.
Use open-ended questions to encourage elaboration.
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WAYS TO IMPROVE YOUR WAYS TO IMPROVE YOUR LISTENINGLISTENING
Restate the message:
When you are sure that the speaker has finished,
restate the main points.
This is a good organizing strategy for you.
It also gives the speaker assurance that the message
has been received.
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WAYS TO IMPROVE YOUR WAYS TO IMPROVE YOUR LISTENINGLISTENING
Listen for ideas as well as facts:
A good listener makes an effort to understand what the
facts add up to.
Don't monopolize:
Resist the urge to dominate a situation or to feel that you
know everything about a situation.
Be open to new ideas and allow the speaker to have his or
her say. 13
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“A good listener tries to understand thoroughly what the
other person is saying. In the end he may disagree
sharply, but before he disagrees, he wants to know
exactly what it is he is disagreeing with.”
Kenneth A. WELLS
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TIPS ON BODY LANGUAGE OF TIPS ON BODY LANGUAGE OF AN ACTIVE LISTENERAN ACTIVE LISTENER
An attractive face
A closed-mouth smile
A comfortable sitting position
No distracting body gestures
Applauding whenever the speaker values strong points
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TEST YOURSELF:TEST YOURSELF:
What do you pay more attention to when someone is
talking to you?
a. To the content (words)
b. To the specific vocabulary they are using and their body
language
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If you realize what the other is going to ask, what do
you do?
a. I answer before question has been completed, in order to
save time
b. I listen carefully to the whole question before answering
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TEST YOURSELF:TEST YOURSELF:
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While the other person is talking to you, do you loose
your concentration by thinking about the next thing
you are going to say and how you should say it?
a. Yes, always…
b. Not at all
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TEST YOURSELF:TEST YOURSELF:
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While listening to the other, do you say things like
'Aha' or 'I understand', or nod yes, to let them know
that you are paying attention?
a. No
b. Yes
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TEST YOURSELF:TEST YOURSELF:
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While someone is talking to you, do you wonder why
they find it so difficult to go straight to the point?
a. Yes, very often..!
b. No, I just pay attention
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EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE
http://www.youtube.com/watch?v=wJhfKYzKc0s
www.youtube.com/watch?v=RatORMzBY4s
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FURTHER READINGFURTHER READING Steil, lyman L. and Bommelje, Richard, K., Listeners
Leaders, UBS Publishers’ Distributors, Delhi, 2004, reprinted
in India 2006.
Hamilton, Cheryl with Parker, Cordell, Communicating for
Results: A Guide for Business and the Professionals, 5th ed.,
Wadsworth, Washington, 1997
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