e-commerce-presentation-1204157055441537-2

7/29/2019 e-commerce-presentation-1204157055441537-2

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Online/E-Commerce


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Online/E-Commerce

Electronic commerce is the paperless exchange of businessinformation using electronic data interchange (EDI), e-mail,electronic bulletin boards, fax transmissions, and electronic fundstransfers.

Internet shopping, online stock and bond transactions, thedownloading and selling of soft merchandise (software,

documents, graphics, music, etc.), and business-to-businesstransactions.

The concept of e-commerce is all about using the Internet to dobusiness better and faster.


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Pros For Consumers

Price

Quick, convenient and easy

In depth product overviews

Consumer reviews (Less biased opinions)

Find products online that you can't find at a local, real world store

Doors are always open to customers, 24 hours a day, 7 days a week

No sales pitches (store employees)


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Cons ForConsumer

Unable to examine products personally

New way for cyber-criminals to steal personal, financial info, andeven your identity

Product Overload

Dont always know what your getting

Shipping delay (purchases and returns)

Slower product verification and problem resolution

Loss of emotional fulfillment


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Pros For Businesses

Increased market share (Global)

Provide for niche markets

Operation costs

Increased productivity

Survey of customers

Less likely to make returns


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Cons For Businesses

Elimination of face to face interaction

Distribution (in-stock?)

Competition (prices down=profit margin down)

24/7 (updating, responding, etc.)


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E-Shopping Tips

Personal recommendations

- Friends or Co-workers who have online shopping

experiences to share

Use consumer reviews and internet to get informed

Bizrate.com, amazon.com, etc.


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Question

Total e-commerce sales for 2007 were estimated at $136.4 billion,an increase of 19.0 percent (2.8%) from 2006.

While, Total retail sales in 2007 increased only 4.0 percent (0.3%)from 2006.

- What do you feel is causing consumers to turn to the Internet?


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Question

- Have you ever contacted an online customer service representativeregarding a product you have purchased? How come? If so,

how did you and what was your experience like?


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Question

How do you determine where you purchase an item from online?

- (best price, security, recommendations, site design, brand, etc. ?)


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Article Citation

Online is great, but physical is powerful. (2007, December 10).

Bismarck Tribune,p. B1-B6. Retrieved February 27, 2008, from

ProQuest Newsstand database. (Document ID: 1396104501).

Article Link:http://proquest.umi.com.offcampus.lib.washington.edu/pqdweb?inde

x=12&did=1396104501&SrchMode=1&sid=1&Fmt=3&VInst=PROD&VType

=PQD&RQT=309&VName=PQD&TS=1204146892&clientId=2302
http://proquest.umi.com.offcampus.lib.washington.edu/pqdweb?index=12&did=1396104501&SrchMode=1&sid=1&Fmt=3&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1204146892&clientId=2302http://proquest.umi.com.offcampus.lib.washington.edu/pqdweb?index=12&did=1396104501&SrchMode=1&sid=1&Fmt=3&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1204146892&clientId=2302http://proquest.umi.com.offcampus.lib.washington.edu/pqdweb?index=12&did=1396104501&SrchMode=1&sid=1&Fmt=3&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1204146892&clientId=2302http://proquest.umi.com.offcampus.lib.washington.edu/pqdweb?index=12&did=1396104501&SrchMode=1&sid=1&Fmt=3&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1204146892&clientId=2302http://proquest.umi.com.offcampus.lib.washington.edu/pqdweb?index=12&did=1396104501&SrchMode=1&sid=1&Fmt=3&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1204146892&clientId=2302http://proquest.umi.com.offcampus.lib.washington.edu/pqdweb?index=12&did=1396104501&SrchMode=1&sid=1&Fmt=3&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1204146892&clientId=2302

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