E-Commerce 04
-
Upload
zarrar-siddiqui -
Category
Education
-
view
266 -
download
1
Transcript of E-Commerce 04
1
Chapter 4
Advertisement in Electronic Commerce
2
Opening Case: Advertisement in the Digital Economy
Theknot.com and Wedding411.comInformation about planning weddingsAssistance selecting vendorsSite includes promotions and ads from vendors
Promosinmotion.comVW bugs painted with Web site logosDislplayed online and offline
Topbulb.comOnline catalog for light bulbsAlso displays the off-line business
3
Opening Case: Advertisement in the Digital Economy
ToyotaPromotes its SUV with banners on altavista.comKelly Blue Book (kbb.com) links to Toyota site
IBMUses banners linked to college campuses to promote recruitment “Club Cyberblue” became the scheme for restructuring their traditional plan
4
Web Advertisement
Ad viewsBannerClick (ad click)Click ratioCookieCPM
Effective frequencyHitImpressionsReachVisit
Advertising is an attempt to disseminate information in order to affect a buyer-seller transaction
Internet Advertising Terminology
5
Web Advertisement (cont.)
Why Internet Advertisement?3/4 of PC users gave up some television time
Well educated, high-income Internet users are a desired target for advertisers
Ads can be updated any time with a minimal cost; making them timely and very accurateAds reach very large number of potential buyers all over the worldOnline ads are much cheaper in comparison to television, newspaper, or radio ads
6
Web ads effectively use text, audio, graphics, and animationAds easily combine games, entertainment, and promotionsWeb TV and Internet radio are attracting more peopleWeb ads can be interactive and targetedThe use of the Internet is growing very rapidly
Web Advertisement (cont.)
Why Internet Advertisement?
7
Web Advertisement (cont.)
Internet vs. Traditional methodsCombining advertising mediaInternet is the fastest growing medium in history
8
Figure 5-1Adoption Curves for Various Media
Source: Morgan Stanley Technology Research.
9
Web Advertisement (cont.)
Objectives and growth of Internet advertisement—persuade customers to buy a certain product or service
Targeted Advertisement (one-to-one)Customize ads to fit individualsCan be expensive as well as rewardingGain cost effectiveness by targeting groups (based on segmentation)
10
Web Advertisement (cont.)
Targeted Advertisement (one-to-one)The DoubleClick (DC) Approach—3M /ciro, wants to advertise its $10,000 multimedia projectors
DC monitors people browsing the Web sites of cooperating companiesMatches them against a databaseFinds those people working for advertising agencies or using Unix system (potential buyers)
11
Web Advertisement (cont.)
Targeted Advertisement (one-to-one)The Double Click (DC) Approach for 3M Corp. (cont.)
Builds a dossier on you, your spending, and your computing habits using ‘a cookie’Prepares an ad for 3M projectors targeted for people whose profile matches what is needed for 3MDoubleClick shares revenue with cooperating partners
12
Pros of Internet AdvertisementInternet advertisements are accessed on demand 24 hours a day, 365 days a year, and costs are the same regardless of audience locationAccessed primarily because of interest in the content, so market segmentation opportunity is large
Web Advertisement (cont.)
13
Web Advertisement (cont.)
Pros of Internet Advertisement (cont.)Opportunity to create one-to-one direct marketing relationship with the consumerMultimedia will increasingly make Web sites more attractive and compelling
14
Advertisement Methods
BenefitsCustomized to the target audience or one-to-one adsUtilize “force advertising” marketing strategyDirect link to advertiserMulti media capabilities
LimitationsHigh costDeclining click ratio—viewers have become immune to bannersSize of banners is too small
Banners--banners are everywhereKeyword banners Random banners
15
Advertisement Methods (cont.)
Banner swappingDirect link between one site to the other siteAd space bartering
Banner exchangesFirm submits a bannerReceives credit when shows others’ bannersCan purchase additional display creditsSpecify what type of site where the banner is displayedUse the credit to advertise on others’ sites
16
Banner exchanges (cont.)Credit ratio of approximately 2:1Example: Link Exchange (bcentral.com)
Helps design bannersProvides membership in newsgroupsDelivers HTML tutorialsRuns contestsIs a banner-ad clearing house for more than 200,000 small Web sitesMonitors the content of the ads of all its members
Advertisement Methods (cont.)
17
Standard (pop up boxes that look like newspaper or magazine ads) and classified ads
Micro-sites5 advertising sizes larger than bannersPop-up boxes at sites they are linked to
Classified adsSpecial sites (classifieds2000.com)Free or for fee depending upon size
Advertisement Methods (cont.)
18
E-mailSeveral million users may be reached directlyPurchase e-mail addressesSend the company information (low cost)A wide variety of audiences (customer database)Target a group of people that you know something aboutProblems:
Junk mail Spamming
Advertisement Methods (cont.)
19
Advertisement Methods (cont.)
Mobile phonesInteractive one-to-one adsLocation, situation, weather-related ads
Splash ScreenCapture the user’s attentionPromotion or lead-inMajor advantage: create innovative multimedia
Spot leasingPermanent space on popular portal or Web pageAds may be small and expensive
20
URL (Universal Resource Locators)Advantages:
Minimal cost is associated with itSubmit your URL to a search engine and be listedKeyword search is used
Disadvantages:Search engines index their listings differentlyMeta tags can be complicated
Advertisement Methods (cont.)
21
Chat RoomsVirtual meeting groundFree addition to a business siteAllows advertisers to cycle through messages and target the chatter again and againAdvertising can become more thematicMore effective than bannersUsed for one-to-one connections
Advertisement Methods (cont.)
22
Advertisement Strategies
Internet-based Ad DesignVisually appealingTargeted to specific groups or to individual consumersEmphasize brands and a firm’s imagePart of an overall marketing strategySeamlessly linked with the ordering process
23
Advertisement Strategies (cont.)
Internet-based ad design: important factors
Page-loading speedGraphics and tables—simple, meaningful, and match standard monitorsThumbnail (icon, graphs) are useful
Business contentClear and concise text with compelling page title and header textMinimal amount of information requested for registration
24
Advertisement Strategies (cont.)
Internet-based Ad Design: Important Factors (cont.)
Navigation efficiency and compatibilityLinks—well-labeled, accurate, meaningful Site—compatible with browsers, software, etc.
Security and privacySecurity and privacy must be assuredMust provide option for rejecting cookies
Marketing Customer FocusClear terms/conditions of the purchases—delivery information, return policy, etc. Confirmation page after a purchase
25
Advertisement Strategies (cont.)
Pull (Passive) StrategyEffective site provides helpful and attractive contents and displayEffective and economical way to advertise, unidentified potential customers worldwideAdvertising World—non-commercial site that guides the process of finding customer’s requestsYahoo—portal search engine site regarded as effective aid for advertisement
26
Advertisement Strategies (cont.)
Push (Active) StrategySending e-mails to relevant peopleObtaining mailing list—process of identifying target customersMailing list generation—uses agent technology, cookies, and questionnaires (filled out by customer)
27
Advertisement Strategies (cont.)
Associated Ad Display StrategyAssociate the content of a Web page with a related ad like:
Search Yahoo on a topic, a banner pops up offering “search for books at”
Amazon.comBarnesandnoble.com
Keyword banners
Just-in-time strategy
28
Advertisement Strategies (cont.)
Ads as a commodityCyberGold (MyPoints.com)
Direct payment made by the advertisers for ads viewedConsumers fill out questionnairesCyberGold distributes targeted bannersReader clicks the banner, passes some tests on its content, and is paid for the effort
29
Advertisement Strategies (cont.)
Viral marketing—word-of-mouth over the Internet
Easily forwarded e-mail messages from sitesForward sites by filling out e-mail addresses“Advocacy marketing”—hotmail.com
Each e-mail sent invited free hotmail serviceCompany grew from 0 to 12 million in 18 months
DownsidesE-mail hoaxesSpread of viruses
30
Implementing the Strategies
Customized ad strategyFiltering the irrelevant information by providing customized adsOne-to-one advertisementCustomized ads in Webcasting
Personalized news and information by categoryUsers select specific categories they want to receive
31
Implementing the Strategies (cont.)
Comparisons as medium for advertisement
Customer compares alternative products and servicesFinds the least expensive place to purchase the itemUses the comparison site that lists vendors and their prices for the product
32
Figure 5-3Illustrative Screen for Product Comparison
Source: Korean Engine (no longer in business).
33
Online Events, Promotions,and Attractions
Enticing Web surfers to read Internet ads
Yoyodine, Inc.Give-away games, discounts, contests, sweepstakesEntrants agree to read product information of advertisers
Netzero and others offer free Internet access in exchange for viewing ads
34
Online Events, Promotions,and Attractions (cont.)
Enticing Web surfers to read Internet ads
Egghead uses real people to help youLucent uses phone interviews that lead to material and ads sent to your computerRetailers provide special offers as shoppers “check out”Riddler provides opportunity to play games for prizes
35
Online Events, Promotions,and Attractions (cont.)
Enticing Web surfers to read Internet adsNetstakes runs sweepstakes (no skills necessary)
Register only once to win prizes randomly from different categories Sends traffic to several channels that have multiple sponsorsRuns online ads both on the Web and in several hundred thousand e-mail lists
Offer free samples (freesamples.com)Use company logo as cursor
36
Push Technology
BenefitsRequested information they delivered automatically to their desktop via Web technology and the InternetDecreases the number of hours used to search the Web
37
Push Technology (cont.)
Pointcasting—mass customization of information
Pre-specification profileSelect appropriate contentDownload selection
4 types of push technology
Self-service deliveryAggregated deliveryMediated deliveryDirect delivery
38
Push on the IntranetCompanies set up their own channels to pointcast important internal information to:
their own employees (on intranets) their supply chain partners (on extranets)
The Future of Push TechnologyDrawback: the bandwidth requirements are largeExperts’ prediction: the technology will never fly
Push Technology (cont.)
39
Intelligent Agents
Product BrokeringKnows the customer’s profileTailors ads to the customers, or asks them if they would like to receive product informationAlerts users to new releasesRecommends products based on:
Past selectionsConstraints specified by the buyers
40
Effectiveness and Pricing of Advertisement
Exposure Models
Multiple of number of
guaranteed ad views
Number of hits
Click-Through
Number of times
customers click on banner
Only effective for large
corporations
Interactivity
Based on how customer
interacts with the ad view
How much time was spent
viewing the ad
Actual Purchase
Referral fee based on
customers moving to ad site
to make a purchase
Methods for measuring advertisement effectiveness, conducting cost benefit analyses, pricing ads
41
Online Catalogs
Evolution of online catalogsMerchants—advertise and promoteCustomers—source of information and price comparisonsConsist of product database, directory and search capability and presentation functionReplication of text in paper catalogsMore dynamic, customized and integrated
42
Online Catalogs (cont.)
Classifications of catalogsDynamics of information presentation
Static catalogs—textual description and static picturesDynamic catalogs—motion pictures, graphics, sound
Degree of customizationReady-made catalogs: same catalog to all customersCustomized Catalogs: customized contents and display depending upon the customers
43
Electronic catalogs allow integration ofOrder taking and fulfillmentElectronic paymentIntranet workflowInventory and accounting systemSuppliers’ extranetRelationship to paper catalogs
Online Catalogs (cont.)
44
Customized Catalogs
Assembled specifically for:A companyAn individual shopper
Customization systems can:Create branded, value-added capabilitiesAllows user to compose orderMay include individualized prices, products, and display formatsAutomatically identify the characteristics of customers based on the transaction records
45
Special Advertisement Topics
How much to advertisePermission advertisementMeasuring, auditing, and analyzing Web trafficSelf-monitoring of trafficInternet ad standardsLocalizationInternet radio for localization
46
Major Web ad playersAdvertising agencies and Web site developersMarket research providersTraffic measurement and analysis companiesNetworks/rep firmsOrder processing and support
Special Advertisement Topics (cont.)
47
Managerial Issues
Make vs. buyFinding the most visited sitesCompany researchCommitment to Web advertising and coordination with traditional advertisement
48
Managerial Issues (cont.)
Integrated marketing campaignsEthical IssuesIntegrating advertisement with ordering and other business processesContent is critical