E-checkpostE-checkpostA New ParadigmA New Paradigm

COMMERCIAL TAXES DEPARTMENTCOMMERCIAL TAXES DEPARTMENTBACKBONE OF STATE’S FINANCES BUT:BACKBONE OF STATE’S FINANCES BUT:

Outdated systems lead to pilferage and corruption.Cost of compliance very heavy for tax payers – permissions, frequent visits, harassmentPaper based systems unable to cope with high volumes. Emphasis on regulatory role and policingBogged down by routine work – no attention to analysis

E-CHECK POST IS A COMPONENT OF A E-CHECK POST IS A COMPONENT OF A LARGER ‘PROJECT TRANSFORMATION’LARGER ‘PROJECT TRANSFORMATION’

E-CHECK POST – A PART OF TOTAL E-CHECK POST – A PART OF TOTAL TRANSFORMATION OF A SYSTEM TRANSFORMATION OF A SYSTEM

A new paradigm -E-Checkpost

A new paradigm -E-Checkpost

Accessibility through mobile

phone

Accessibility through mobile

phone

Transparency and

Accountability

Transparency and

Accountability

Involving common citizens

Involving common citizens

Services at doorsteps

Services at doorsteps

e - Suvegae - Suvega

e - CSTe - CST

Comprehensive Assessment

System

Comprehensive Assessment

System

e - Grahake - Grahak

e - Paymente - Payment

e - Vardane - Vardan

e - Varadie - Varadi

e -Grievancee -Grievance

e - SUGAMe - SUGAM

E - Parivarthana

m - Sugamm - Sugam

THE BIRTH OF CHECK POSTTHE BIRTH OF CHECK POST

CHECK POST – 2 BASIC ACTIVITIESCHECK POST – 2 BASIC ACTIVITIES

THE DELIVERY NOTETHE DELIVERY NOTE

It was discovered that some dealers were using parallel bill books to evade tax

To encounter this, department decided to supply the Bill Books. The leaves of Bill Book were enabled to have certain security features.

These Department supplied Bill Books were called Delivery Notes (in triplicate).

The intention was that the dealer would be forced to account in his bill books, as the Department would have the correct number of the Delivery Notes issued to a Dealer.

CHECKPOST: A LOSE-LOSE-LOSE SYSTEMCHECKPOST: A LOSE-LOSE-LOSE SYSTEM

SOLUTION: A PARADIGM SHIFTSOLUTION: A PARADIGM SHIFT

SOLUTION: A PARADIGM SHIFTSOLUTION: A PARADIGM SHIFT

COMPARISONCOMPARISON

BEFORE AND AFTER E-CHECKPOST

THE E – CHECK POST - CHALLENGESTHE E – CHECK POST - CHALLENGES

BUSINESS PROCESS RE-ENGINEERINGBUSINESS PROCESS RE-ENGINEERING

TECHNOLOGY INTERVENTIONTECHNOLOGY INTERVENTION

M-GOVERNANCE THROUGH M-SUGAMM-GOVERNANCE THROUGH M-SUGAM

Mobile based facility given to dealers for SUGAM no.

The dealer now needed to send only critical parameters of SUGAM, in the prescribed format through SMS.

The system verified the request and returned the SUGAM No. through SMS instantaneously.

Mobile squads also enabled to verify the validity of SUGAM no. shown by transporters and update their verification findings in the system by sending SMS .

Mobile based facility given to dealers for SUGAM no.

The dealer now needed to send only critical parameters of SUGAM, in the prescribed format through SMS.

The system verified the request and returned the SUGAM No. through SMS instantaneously.

Mobile squads also enabled to verify the validity of SUGAM no. shown by transporters and update their verification findings in the system by sending SMS .

ENVIRONMENT BUILDING – WINNING OVER ENVIRONMENT BUILDING – WINNING OVER THE DEALERSTHE DEALERS

CAPACITY BUILDING – ENABLING THE CAPACITY BUILDING – ENABLING THE OFFICERS AND OFFICIALSOFFICERS AND OFFICIALS

Rotation system adopted for staffing at checkposts.

In-cognito inspection of checkposts by supervising officers

Online monitoring of checkposts.

Rotation system adopted for staffing at checkposts.

In-cognito inspection of checkposts by supervising officers

Online monitoring of checkposts.

THE MILESTONES !THE MILESTONES !

OUTREACHOUTREACH

Note - Reputed transporters all over the country, do not book goods to Karnataka unless provided with SUGAM / SUVEGA numbers by the dealers.

THE OUTCOMES - 1THE OUTCOMES - 1

THE OUTCOMES - 2THE OUTCOMES - 2

THE UNIQUE FEATURESTHE UNIQUE FEATURES

REPLICABILITYREPLICABILITY

THE WAY FORWARDTHE WAY FORWARD

REASONS FOR SUCCESSREASONS FOR SUCCESS