1. 1 2. 2 3. 3 DID YOU KNOW? 4. 4 In several Scandinavian banks, the number of transactions completed by mobile phone banking now exceeds the number of transactions via face-to-face channels.European countries could save up to EUR 35 billion on postage alone by switching to digital correspondence between public authorities, businesses, and individuals. On average 77% of European citizens have access to the internet and 65% use the internet on a daily basis.More than 80 billion letters were mailed in Europe in 2011. 5. 5 AGENDAWhat is e-Boks? The vision and benets of e-Boks. Moving towards two-way communication. Digitisation in the public sector. The next steps in digitisation. 6. 6 WHAT IS E-BOKS?e-Boks offers companies, public authorities and private individuals an efcient, secure and user-friendly platform for digital dialogue, dispatch and storage of important documents. 7. 7 SOLID OWNERSHIP BEHIND E-BOKS Post DanmarkPost Danmark A/S is part of the parent PostNord AB formed by the merger between Post Danmark A/S and Posten AB Nets Nordic provider of payments, card and information services with a European ambition. More than 2000 devoted employees in ve countries 8. 8 Digitised signature solution SELECTED REFERENCES Danske Bank Denmarks largest bankThe Danish Agency for Digitisation The Confederation of Danish Employers Twoway communication Portal solution including white-label solutions e-Boks mobile solution 9. 9 EXPERIENCE AND GROWTH14 years experience as a supplier of digital infrastructure.Solutions developed in cooperation with leading private and public organisations.Supplier of public digital mail in both Norway and Denmark.Many leading banks, insurance companies, and pension businesses have chosen e-Boks instead of developing proprietary solutions.Market leader in the Nordic region and continuously expanding our geographical coverage. 10. 10 +10 million Nordic end users today. (5 million in Denmark) 250 million docs sent via e-Boks in 2014.1.5 billion docs sent over the last 14 years.30.000 senders distribute their mail via e-Boks4.200 tons of paper saved in 2014. E-BOKS IN FIGURES 11. 11 E-BOKS USERS FROM 2002 TO 2014 200220032004200520062007200820092010201120122013 10 MILLION USERS 2014 12. 12 13. 13 WHAT IS THE VISION FOR E-BOKS? 14. 14 FROM COST INTENSIVE SNAIL MAIL TO DIGITAL DOCUMENTS END USERS HIGH VOLUME SENDERS BANK INSURANCE EMPLOYER 15. 15 VALUE FOR SENDERS AND USERS SENDERS80% savings on postageMore efcient processesHigh customer satisfaction100% delivery performance USERSFree and life Long archiveAll documents in one placeBetter overview and less hassleNotications when mail arrives 16. 16 DIGITISATION OF SOCIETY HAS GONE MUCH FURTHER THAN WE COULD EXPECT 14 YEARS AGO 17. 17 MARKET DRIVERSInternet penetration Mobile solutions Cloud solutions Social media On-demand services Internet of things 18. 18 72% of Danes owned a smartphone in 2014. 26.8 apps is the average number of apps installed on a smartphone.45% of Danish households owned one or more tablets in 2014. 93% of Danes have access to the internet in their homes. 3.3 million Danes have a Facebook account.IN DENMARK, EVERYBODY HAS GONE DIGITAL 19. 19 VALUE TECHNOLOGYBUSINESS POSTAGE SAVINGS DIGITZATION OF PROCESSES CHANNEL AND COMMUNICATION STRATEGY VALUE WITH E-BOKS 19 20. 20 SOME APPLICATIONS AND CHANGES IN USER BEHAVIOUR HAVE REDEFINED BUSINESS MODELS 20 21. 21 MOVING TOWARDS TWO-WAY COMMUNICATION BANK INSURANCE EMPLOYER 21 22. 22 SIGNATURE SOLUTIONYderligere hjlp Ejerkreds Digitale lnsedler Digitale underskrifter BENEFITSA secure channel for customer communication and interaction. 100 % security of delivery.Signicant time saving by reducing the need for slow snail mail distribution and face-to-face meetings.Faster and more efcient processes for both private and professional users.BANK INSURANCE EMPLOYER 23. 23 DIGITISATION IN THE PUBLIC SECTOR 24. 24 ECONOMIC PREASSURE DRIVES DIGITISATION LOW PRODUCTIVITY LOW ECONOMIC" GROWTH HIGH GOVERNMENT DEFICIT AGING POPULATION 25. 25 DIGITAL SOLUTIONS MAY HELP TO CREATE PEOPLE-FRIENDLY, YET EFFICIENT PUBLIC SERVICES 26. 26 A HUGE POTENTIAL FOR IMPROVING EFFICIENCY IN PUBLIC-SECTOR COMMUNICATIONS AND ADMINISTRATION BENEFITSE.g. Pay slip handling.Approximately 817.000 government employees in Denmark receive their pay slips digitally. Log p Download software Kontakt NemID Godkendt sikkerhed Sikring af informationer dataopbevaring Test computer - version 1 Test computer - version 2 Yderligere hjlp Ejerkreds Digital Post Tovejskommunikation Portallsning Digitale lnsedler Digitale underskrifter Bliv bruger F besked Vlg post Vlg Privat/Erhverv Vlg afsender Log p Download software Kontakt NemID Godkendt sikkerhed Sikring af informationer Sikker dataopbevaring Test computer - version 1 Test computer - version 2 Yderligere hjlp Ejerkreds Digital Post Tovejskommunikation Portallsning Digitale lnsedler Digitale underskrifter Bliv bruger F besked Vlg post Vlg Privat/Erhverv Vlg afsender Log p Download software Kontakt NemID Godkendt sikkerhed Sikring af informationer Sikker dataopbevaring Succes Test computer - version 1 Presserum Test computer - version 2 Citat Yderligere hjlp Opret bruger Ejerkreds Digital Post Tovejskommunikation Portallsning Digitale lnsedler Digitale underskrifter 27. 27 E-GOVERNMENT STRATEGY 2011-2015 DIGITAL SOLUTIONS FOR CLOSER COLLABORATION NEW DIGITAL WELFARE NO MORE PRINTED FORMS OR LETTERS 28. 28 STEPS TOWARDS DIGITAL WELFARE SCHOOLSHOSPITALS SOCIAL INITIATIVES EMPLOYMENT INITIATIVES DIGITAL UNIVERSITIES ENVIRONMENTAL" ADMINISTRATION 29. 29 SUCCESSFUL DIGITAL MAIL REQUIRES POLITICAL LEADERSHIPA COMMON PUBLIC INFRASTRUCTURE = EFFICIENT DIGITAL ADMINISTRATION LEGISLATORY FRAMEWORK ABOUT THE USE OF DIGITAL MAIL = BENEFITS OF SCALE A COMMON TARGETED STRATEGY = SHARED GOALS A COMMON COMMUNICATION STRATEGY = SHARED MESSAGESDIGITAL MAIL 30. 30 FULL PUBLIC DIGITISATION FROM NOVEMBER 2014 30 31. 31 Bliv bruger F besked INFRASTRUCTURE FOR SECURE DIGITAL COMMUNICATION WITH HIGH ADAPTION RATES PUBLICPRIVATE 98 municipalities+100 central governments5 regions+20 education Institutions +30.000 senders MOBILITY 32. 32 VOLUMES OF DOCUMENTS FROM SENDERS 200420052006200720082009201020112012201320142015 250 MILLION DOCUMENTS 33. 33 WHAT ARE THE NEXT STEPS IN DIGITISATION? 34. 34 35. 35 Adapt to increasing disruption Prepare for an unpredictable future.Personalise digitisation No one size ts all.Increase usability by establishing a Service experience within digital mail. 36. 36 THANK YOU! 37. 37