E-Accessibility Monitoring in Europe and the state of public digital terminals Jose Angel Martínez...
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Transcript of E-Accessibility Monitoring in Europe and the state of public digital terminals Jose Angel Martínez...
e-Accessibility Monitoring in Europe and the state of public digital terminals
Jose Angel Martínez UseroDirector of International Projects
24 Hour Universal Design Challenge and Seminar 2010
e-Accessibility Monitoring in Europe and the state of public digital terminals
Monitoring eAccessibility• Objective• Scope• Approach• Outcomes
Basic research in accessible PDTs• INREDIS research• Prototype on accessible digital panels
Innovation in PDTs• APSIS4all EU pilot• “la Caixa” pilot on accessible and personalised ATMs
eAccessibility monitoring: What is the problem?
• MeAC1 study shows that eAccessibility progress in Europe is still low
• Need of awareness about status of eAccessibility practice and policy
• Benchmarking information for national policy makers on eAccessibility evolution
eAccessibility monitoring: Objectives
• Monitor the status and progress made in eAccessibility.
• Provide useful information tools for policy makers and researchers
• Establish a direct and regular relationship with the relevant actors
• Define, develop and apply a benchmarking framework.
eAccessibility monitoring: Scope
Selection of countries:
12 EU + 3 Non-EU + 2 voluntary basis
EU countries: United Kingdom, Ireland, Sweden, Spain, Denmark, Italy, Germany, Hungary, Portugal, France, The Netherlands and Czech Republic.
Non-EU countries: United States, Australia and Canada.
Countries participating in a voluntary basis: Norway, Greece
eAccessibility monitoring: Scope
Selection of technologies:
TELEPHONY: Fixed tel.; Mobile tel.; Special telephones
INTERNET: Web; Mobile Web
MEDIA: Digital TV contents, Digital TV receivers
HOMES: Digital homes; Telecare
URBAN ENVIRONMENT: ATMs, vending machines, virtual kiosks and Public announcement systems
EDUCATIONAL ENVIRONMENT: Electronic books; Elearning platforms
WORK ENVIRONMENT: Office technology - hardware and software
ASSISTIVE TECHNOLOGIES: Hardware; Software
eAccessibility monitoring: Approach
Analysis of national experts (30 + 6)
18 technology experts (technology questionnaire)18 policy experts (policy questionnaire)
Surveys to main stakeholders
Consultation to user associations
Workshops with experts
Analysis of main results and feedback from decision makers.
eAccessibility monitoring: Main outcomes
Web applications:
• Website• Balance Scorecard Tool • Search applications and download of raw data
Reports:
• Two Annual Reports• Benchmarking report• Expert workshop report • Report on the transposition of eaccessibility articles of Telecom
Directives• Report on the interpretation and implementation of WCAG 2.0
Public Digital Terminals: present status
• The number of PDTs has been increasing over the years.
• The term PDT covers a wide variety of terminals, in different
environments and for diverse purposes: Automated Teller Machines
(ATMs), Ticket Vending Machines (TVMs), information kiosks, vending
machines etc.
• Many are not supervised, and may present accessibility barriers,
thus excluding people.
Public Digital Terminals: evolution
Number of ATMs in EU countries (2001-2009)Source: European Central Bank (2009)
Public Digital Terminals: accessibility
• The accessibility barriers mainly affect to people with disabilities and elderly people:
• Blind people and people with low vision
• Deaf people and people with hearing impairment
• People with motor impairments
• People with mild cognitive impairment and/or learning difficulties
• Wheelchair users
• Elderly people
Public Digital Terminals: accessibility
• The affected users can include everyone:
• People dealing with situational constraints (e.g. lighting conditions)
• Tourists or immigrants who do not understand the local language.
• People who are not familiar with ICT.
INREDIS prototype
Accessible and interoperable PDT
Mashup:
• Gmaps
• Avatars
• YouTube
• Flickr
• Facebook profiles
INREDIS prototype
Accessibility features:
• Blind: voice navigation
• Deaf: Spanish sign language navigation
• Emotion
• Touchscreen
Interoperable using mobile browser
Available on June 2009
More info: http://cdt.inredis.es/
Spanish pilot: The solution
• Collection of users’ needs and preferences through automatic tools (i.e. website applications)
• Also by face-to-face meetings with experts, ticking boxes on forms or phone calls
• Needs and preferences coded according EN1332-4
• Information stored in:
• Common bank cards (EMV-compliant smartcards) or,
• Contactless smartcards (RFID) or,
• NFC-enabled mobiles (optionally)
• Provision of the most suitable interface mode available form a set of accessible and usable interfaces in 65 ATMs in Barcelona:
is also available
Spanish pilot: new benefits for users
• Users only need to indicate their needs and preferences once
• The activation protocol is common for all users
• The activation protocol does not require any additional action by the user or a minimal gesture (e.g. touching the RF reader)
• Users do not depend on knowing/remembering the activation protocol
• Users will obtain the most suitable interface automatically
See animation
Thanks for your attention
José Angel Martinez UseroDirector of International Projects