Dynamics365-Datasheet-July2017 CustomerService final€¦ · Microsoft Dynamics 365 for Customer...
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“We want to grasp the opportunities offered by digitalization, for the benefit of the people. Without the constraints of the tools, we can completely rethink our interaction with our customers.” Achim Baumstark CIO Key Benefits EARN LOYALTY Provide personalized, contextual interactions on any device through the self or assisted channel of choice and convenience. EMPOWER AGENTS Provide agents with intuitive access to everything they need to deliver fast, effective service – with tools that are at their fingertips on a single application. STAY AGILE Adjust at the pace of business through actionable insights that anticipate the rapidly changing needs of customers and your brand. Key Capabilities OMNI-CHANNEL ENGAGEMENT Enable end-to-end customer service engagements across self and assisted service channels, including field service when there is a need for onsite help. A unified platform ensures context across channels and engagements, delivering personalized and consistent service with minimal customer effort. SELF-SERVICE & COMMUNITIES Empower the increasing majority who prefer to find answers on their own through self-service and community options. Provide branded self-service options that deliver consistent, up-to-date answers and personalized information, and a community experience to connect with peers and subject matter experts. Microsoft Dynamics 365 for Customer Service Every interaction matters in customer service. We help brands build advocacy and loyalty by creating effortless service experiences.
Transcript of Dynamics365-Datasheet-July2017 CustomerService final€¦ · Microsoft Dynamics 365 for Customer...
“We want to grasp the opportunities offered by digitalization, for the benefit of the people. Without the constraints of the tools, we can completely rethink our interaction with our customers.”
Achim Baumstark CIO
Key Benefits EARN LOYALTY Provide personalized, contextual interactions on any device through the self or assisted channel of choice and convenience.
EMPOWER AGENTS Provide agents with intuitive access to everything they need to deliver fast, effective service – with tools that are at their fingertips on a single application.
STAY AGILE Adjust at the pace of business through actionable insights that anticipate the rapidly changing needs of customers and your brand.
Key Capabilities OMNI-CHANNEL ENGAGEMENT Enable end-to-end customer service engagements across self and assisted service channels, including field service when there is a need for onsite help. A unified platform ensures context across channels and engagements, delivering personalized and consistent service with minimal customer effort.
SELF-SERVICE & COMMUNITIES Empower the increasing majority who prefer to find answers on their own through self-service and community options. Provide branded self-service options that deliver consistent, up-to-date answers and personalized information, and a community experience to connect with peers and subject matter experts.
Microsoft Dynamics 365 for
Customer Service
Every interaction matters in customer service. We help brands build advocacy and loyalty by creating effortless service experiences.
AGENT ENABLEMENT Empower agents with a single, unified experience to speed resolution and provide differentiated levels of support. A role-tailored experience delivered through a single dynamic interface contextually serves up the tools, guidance and data agents need to provide a more personalized, effective standard of service.
UNIFIED KNOWLEDGE Equip customers and frontline staff with a definitive single source of truth through unified knowledge. Ensure knowledge is relevant by capturing and publishing across your content channels while measuring impact and opportunities to grow your knowledge base through rich analytics.
SERVICE INTELLIGENCE Identify trends, anticipate opportunities and gain insights using rich analytics. Explore what-if scenario’s and forecast outcomes through interactive charts and powerful data visualization capabilities. Our solution empowers employees at every level of the organization to have a positive and meaningful impact on business outcomes.
Better TogetherDynamics 365Microsoft Dynamics 365 is the next generation of intelligent business applications that enable your organization to grow, evolve and transform. These applications unify CRM and ERP capabilities with purpose-built applications that work seamlessly together to help manage specific business functions and allow your organization to transform to meet customer needs and capture new opportunities.
Sales: Provide your agents with the ability to upsell andcross-sell – and the tools to execute on the opportunity.
Field Service: Extend service to the field when there is aneed for onsite help.
Project Service Automation: Capitalize on the newservice economy with a single system of engagement forprofessional engagements.
Customer Insights: Capture and display big data insightsin a way business users can consume and act on the data.
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© 2017 Microsoft Corporation. All rights reserved. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT. Some examples are for illustration only and are fictitious. No real association is intended or inferred.
