agree 3D

printing is

reducing

NPD lifecycle

8 out of

manufacturers10

CEO priorities

engaged

employees

satisfied

customers

enhancing customer experiencetop priority

3/4decisionmakers

Make/sell

business

model

68% of manufacturers are

adopting more collaborative

business models (with

suppliers and customers)

of CxOs now look to partners who will

have an equal hand in creating

business value

60%

CxOs believe

social/digital

interaction is the

new imperative

7 in 10

Get to market as

quickly as possible

Take time needed to

perfect the innovationdual goals

Outperforming

enterprises are 54%more

likely

to

manufacturers74%

could achieve globally

integrated supply

chain in 3-5 years

of

50% say

technology

maturity is the

main barrier

digitalsavvy

CEO’s

52% believe revolution

42% evolution

8% a myth 3/4of manufacturers’

relationships with

top-tier suppliers

are strong enough to

share real-time

capacity and

demand datasay partnerships, rather

than in-house efforts, form

the future of innovation

9 out of manufacturers10

Industry 4.0/IoT

Enhancing

the customer

experienceBecoming more

responsive

Transforming

to a digitalbusiness

Operational excellence

IoT transformation with new business models

Intelligent products

Service-centric

relationships

Examples:

• Predictive Maintenance

• Asset Performance Management

• Energy Management

• Conditionibased Maintenance

Examples:

• Product performance and utilization patterns

• X-functional information into R&D from

Customer and Marketing, Sales or Services

Examples:

• Event-driven marketing campaign and spend

• Customer and Sentiment analytics

• Predictive Maintenance

Connected OperationsConnected Product

Innovation

Connected Marketing,

Sales, Services

Becoming a Responsive, Customer-Obsessed Manufacturer

5

Transforming to a digital business

Tapping into new

opportunities with the

Internet of Things

Inspiring innovation

across the company

Making information security a top priority

Connecting everything with the cloud

Sta

rtin

g w

ith

m

ob

ile f

or

every

n

ew

in

itia

tive

Building infrastructure

to be flexible

Pro

tecti

ng

the p

rivacy

of

cust

om

ers

Becoming more responsive

Breaking down the walls

of the traditional

workplace

Making it easy for

employees to get the

same view of

information

Encouraging collaborationacross the business

Makin

g m

ob

ile

an

d s

ocia

l

“bu

sin

ess

as

usu

al”

Helping employees to

do their best work with

connected technologies

Moving faster to take

on new opportunities

Enhancing thecustomer experience

Building

teams

around the

customer

Fin

din

g n

ew

ways

to

co

nn

ect

wit

h

cust

om

ers

on

lin

e

Putting the

customer first in every decision

Anticipating

customer behavior

and needs

Making every buyer feel understood

Creatinggreat customer

experiencesthat they will want to

share

Un

ders

tan

din

g

yo

ur

cu

sto

mer’

s

ind

ust

ry

Engaging with customers

across the channels

they want to use

Empoweringthe front line with direct access to

information and tools

Responding to customers

without delay

Workingsmarter

with intelligent

automation

customers

products operations

employees

CRM ERP

CRM ERPMicrosoftDynamics 365

Productive AdaptableIntelligentPurpose-built

MicrosoftDynamics 365

Common application platform: PowerApps, Microsoft Flow, Common Data Model

Microsoft AppSource

ERP

CRM & Service

PLM

Telemetry / IoT

Social

Search Engines

Dynamics CRM

Dynamics AX

Azure

Redefined business processes

Fall and spring releases

Common user experience and integrated navigation

Common application platform with PowerApps

Common Data Model with integration to existing schemas