Dynamics 365 Commerce B2B e-commerce
Transcript of Dynamics 365 Commerce B2B e-commerce
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Dynamics 365 CommerceB2B e-commercePresented by:
Anil PurushothamPrincipal Program Manager LeadDynamics 365 Commerce
Moderated by:
Sonny MartonSoftware EngineerDynamics 365 Commerce
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Agenda Intro
Why is Microsoft investing in B2B e-commerce ?
B2B e-com solution & Value proposition
Key features
Demo
Q & A
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Why is Microsoft investing in B2B e-commerce ?
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© Microsoft Corporation Dynamics 365
Why is Microsoft investing in building B2B e-Commerce capabilities?
• Millenial population joining the workforce are looking for B2C e-com kind of experiences for their business purchases
• B2B e-com is huge & growing segment that has not been served well to date
• One of the most asked about capability since the release of e-com back in February 2020
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B2B e-com solution & Value proposition
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Solution
Unified solution for both B2B & B2C
Industry differentiator by providing a single
solution for both B2B & B2C business
models for Commerce
Features
B2B specific feature set
Provide unique functionality & experiences
needed by B2B organizations & users
Experiences
Brings B2C e-commerce experiences
to B2B purchases
Enable the rich & powerful capability of a
B2C website to the B2B website in terms of
immersive search experiences, intuitive product browsing experiences, faceted
filters etc.
© Microsoft Corporation Dynamics 365
B2B e-com solution & value proposition
B2B e-Commerce capabilities for Dynamics 365 Commerce enables organizations in varied industry segments to digitize their B2B transactions with personalized, user friendly & self serve driven B2C e-commerce like experiences while still providing the unique capabilities needed for a B2B user to be productive in their job function
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Customer journey
Customer journey support right from
pre-purchase to post purchase
Support scenarios across end-to-end
customer journey with integration to
Dynamics 365 Sales, Dynamics 365 Customer service & Power Virtual Agent
Industries
Enable commerce for varied
industries
Features that appeal to organizations
across a spectrum of industries like
Manufacturing, CPG, Automotive etc. to power their commerce
Dynamics 365 Commerce – B2B Overview
B2B e-Commerce capabilities for Dynamics 365 Commerce enables organizations in varied industry segments to digitize their B2B transactions with personalized, user friendly & self serve driven B2C e-commerce like experiences while still providing the unique capabilities needed for a B2B user to be productive in their job function
© Microsoft Corporation Dynamics 365
End-to-End Experience
End-to-end integrated commerce
experiences
Complete end to end commerce
experiences right from PIM,
Merchandising, Inventory mgmt., Supply chain management, Store operations,
Digital experiences and so on
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Key features
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Microsoft Confidential
Business Partner onboarding
• Allow Business partners to submit a request for
onboarding
• Review & Approve on-boarding request
• Designate the requestor as Admin for the B2B Business partner
• Allow the Admin user to onboard additional users
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Microsoft Confidential
• Support for quick order entry (grid based)
• Support ordering based on “Order templates”
• Support Qty thresholds in the ordering flow (Min Qty.
Max Qty, Multiple Qty)
• Support On Account payment method
Ordering capabilities
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Microsoft Confidential
• User specific Order history view with Admin users being
able to see Order History across the entire org
• Support to request for Account statement & Invoice
document
• Support payment of Open sales invoice
• Integration to D365 Sales (Lead / Opportunity mgmt., Quote)
Self serve & D365 Sales
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Demo
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Visual Site Builder settings – Customer account payments
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Visual Site Builder settings – Order quantity limits
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Q & A
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Getting Started
Visit Microsoft Docs for more Technical
Details on the preview scope
Get Customers to sign up at:
aka.ms/b2bpreview
Visit Commerce Page on Dynamics Hub
on 1/13 for Pitch Deck, Mailers, Q&A
document and more