TRUST AS AN OPPORTUNITY

LEARNINGS FROM THE DANISH PUBLIC SECTOR DIGITIZATION

NOVEMBER 2016CEO EVA BERNEKE

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DENMARK IS THE MOST DIGITIZED COUNTRY IN EUROPE

2*EU´s ”The Digital Economy and Society Index” 2015

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PUBLIC DIGITIZATION IN DENMARK HAS BEEN DRIVEN THROUGH

STRONG DIGITIZATION VISION AND STRATEGIES…

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In 2020 digitalization must strengthen the sense of closeness to and influence on own life situation

In 2020 we meet a coherent public sector, capable of coordinating, exchange and reuse data

In 2020 we meet an effective local government, where fast and ”on the spot” processing of inquiries and applications is secured through digitalization

The digital must be easy, fastand secure good quality

THE 5TH PUBLIC DIGITIZATION STRATEGY

Public digitalization must provide beneficial conditions for growth

Comfort and trustmust be placed at the center of development

THE 2nd CROSS-MUNICIPALITY STRATEGY

A Stronger and more Secure Digital Society

“ Local & Digital – a interconnected Denmark

“

Source: The Danish Agency of Digitization, Local Government Denmark (KL)

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…DRIVING A SERIES OF STRONG AND BOLD DIGITAL MOVES

OVER THE PAST 15 YEARS

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2001

2004

2007

2011

DIGITAL COOPERATION

EFFECTIVE PAYMENTS AND INTENAL DIGITIZATION

JOINT INFRASTRUCTURE

DIGITAL COMMUNICATION

_ Digital signature

_ Citizens can e-mail the public

_ Public authorities communicate digitally

_ EasyAccount and eInvoicing

_ Business and Health.dk

_ Secure e-mails between public authorities

_ EasyID, EasyLog-in, eIncome

_ Digital Post, EasySMS, Citizen.dk

_ Public authorities obliged to use joint it-infrastructure

_ Digital Post to citizens and companies

_ Online self-service for citizens and companies

_ Digital welfare

_ Masterdata program

Source: The Danish Agency of Digitization

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PUBLIC DIGITIZATION HAS BEEN SECURED THROUGH STRONG

GOVERNANCE, CLEAR TARGETS AND LEGISLATION…

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STRONG GOVERNANCE CLEAR TARGETS LEGISLATION

Ministry of Finance

Danish Agency of Digitization

Joint Public Digitization Strategy

CG RG LG

Digitization strategies

§ Legislation on Digital mail

Makes it mandatory for citizens and companies to receive mail

digitally

§ Legislation on mandatory

digital self-service

Requires citizens to use public digital self-service solutions

§ Guidance on digitalization-

ready legislation

Provides guidance on how digitalization should be

considered in new legislation

Source: The Danish Agency of Digitization, NemID.nu, borger.dk

Digital communicationin 2015

eDays

eDay3 required all national self-service solutions to use EasyID/Digital signature for

secure identification

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…AS WELL AS THE ABILITY TO OVERCOME TRUST ISSUES

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Source: The Danish Agency of Digitization, Dansk IT, Foreningen af Kommunale IT chefer, Professor Gert Tinggaard Svendsen (Aarhus University)

GOOD PREREQUISITES FOR HIGH DIGITAL TRUST

TRUST CREATING ACTIONSFOR HIGH DIGITAL TRUST

_ Denmark is the world’s most trusting nation

_ Strong general trust in society and authorities

_ TAX is acknowledged as a driver for welfare and society

_ Early implementation of one central personal ID number (1968)

_ High levels of literacy and digital adaption

_ Demonstrate value early in the process (securing nationwide conformity is a key lever)

_ Respect the citizen’s privacy

_ Increase transparency on public security levels (e.g. logs of access to personal information)

_ Strengthen the citizen’s digital competencies

_ Ensure public digital access

¼lack trust in the public IT security

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DATA INTEGRATION & ANALYTICS

BUSINESS OPPORTUNITIES IN A DATA DRIVEN SOCIETY

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EXISTING BUSINESSES & AUTHORITIES

Transparency CorrelationsAutomation

Better decisions fasterIncreased effectiveness

DISRUPTION

New value chainsGlobal scale

Source: Company websites

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HOW KMD INTERACTS WITH PUBLIC AND PRIVATE PLAYERS

COGNITO – THE FUTURE WITHIN DATA MANAGEMENT & DISTRIBUTION

Master data management

Distribution

Value-addedproducts

Solution area

Dis

trib

ution

pla

tform

Dis

trib

ution

pla

tform

Dis

trib

ution

pla

tform

Dis

trib

ution

pla

tform

Dis

trib

ution

pla

tform

CompaniesPeople Real EstateAdresses, Roads etc.

Maps and Geography

Core

reg.

Shadow

reg.

“DATAFORDELEREN”ONE COMMON DISTRIBUTION PLATFFORM

PUBLIC MASTER DATA

Traffic FinanceConsumer behavior

Business development

Town planning

Illustration (non exhaustive)

Utilities Social media Finance Tele Agriculture

“COGNITO”CENTRALIZED DATA EXCHANGE PLATFORM

PRIVATE MASTER DATA

THANK YOU FOR YOUR ATTENTION

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HOW KMD INTERACTS WITH PUBLIC AND PRIVATE PLAYERS

CONNECTING REFUGEES THROUGH DIGITAL COMPETENCE MAPPING

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Platform with digital competence-

mapping

Asylum centers

MunicipalitiesJob centers

Corporations

Registration of competencies based on standardized methods

Registration of competence needs

Overview of competence-supply in other municipalities

Information about needs and competencies prior to referral

Submission of competence needs

Suggestion for potential candidates (link to the

online job database)

Basis in place for an improved referral practice

Overcoming a complex digital infrastructure ‘from arrival to job’ with a national platform which secures a structured compilation of the refugees’ competencies and data exchange across systems and stakeholders

The Danish Immigration Services

Improved hand-over between asylum centers and municipalities

Formalization of competence mapping and submission of competence needs

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KMD IN SHORT

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One of Denmark’s largest IT companies

The KMD group employs more than 3200 people. More than 1000 IT professionals work every day with the development of IT-solutions critical for Danish society

More than 300 IT solutions

KMD primarily develops administrative and enterprise management systems, and also develops solutions in citizen services, IT outsourcing, application management, BPO and a number of other areas

KMD has developed Danish IT infrastructure for over 40 years

More than 400 billion DKK are processed by KMD’s systems on an annual basis. This amounts to roughly 20% of the Danish GDP

Over 1500 Danish and international customers

KMD delivers IT to the Danish local authorities, regions and the government, as well as to more than 800 foreign and domestic private companies

1972 KMD is founded

1972-2004 Municipality ownership

2005-2008 Municipal reform• Restructuring of 237

municipalities to 65• Move of tasks and employees

from counties to municipalities

2009-2011 Private Ownership I (EQT)• “Commercialisation” of KMD• TSA1 contracts in place

2012- Private Ownership II (Advent)• Continued commercialization to increase customer-focus

• Expansion in new market segments

1 TSA (Transitional Services Agreement); agreement that establishes the relation between KMD and municipality customers, including economic terms and intellectual property rights

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