Wilson Technologies Info Solutions Pvt. Ltd.

Company Overview Our Services Our Business Mission Vision Process Services Provided Risk Mitigation Differentiators Talent Acquisition & Retention Our Clients Management Team

Index

Company Overview

We are in the market since last 3 years. Business focus on IT & BPO 24/7 state of art call center in India Business model can reduce cost up to 40% Our Client base covers wide range of industries We are one of leading growing IT sector. Strong management, experienced and skilled.

Our Services

BPO,s Set up and processes & IT services. Internet Services Company Registration Customer Relationship Management Customer Infrastructure Support Payment gateways for all High risk business. Technical support calls with high output. We also provide dialer and VoIP services. SEO We provide all kind of data, tech support, pharmacy, mortgage etc.

Customer Life Cycle Management Services

Help our clients increase revenue, expand margins, increase customer satisfaction, reduce churn and help overall competitive differentiation.

The following summarizes our Customer Life Cycle Management services.

Customer CareService Warranty Entitlement

Account ManagementCustomer Acquisition and Retention, Sales Lead Management.

Technical SupportLevel 1,2 and 3 support

DWK Wilson Technologies is an online marketing and technology company offering instant and suitable solutions for clients across the world, Where in Online Global Tech is an outsourcing sister concern company.

United Kingdom, ,

Philippines Canada, India Australia United States

Our Business

Our mission is to run & support a world class BPO by providing IT-based services and solutions to organizations world-wide and to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.

Mission

"To provide the highest quality business process outsourcing solutions at competitive rates with dedication to building strong relationships and commitment to our clients worldwide. We believes in Customer Satisfaction.

“Customers requirement is our first priority”

Vision

* IT Services* BPO set up* VoIP Services* Dialer –Cloud/Server based Payment gateways-

Direct/Indirect/Sharing* All kinds of data/leads for any process* Corporate Internet Services Toll Free numbers* Website Design* SEO

We Offer

Types of process available:

Non Voice Process

Voice Process

Process

Emailing

&

Web Based Process

Non Voice or Data Process

1. Inbound & Outbound Technical support2. UK survey campaign3. USA Medical sales campaign4. Sales campaign5. Pain Gel6. Pharmacy 7. Digital Media8. Aus Solar9. Energy, Fuel, Gas Savers

Voice Based Process

Customer Service Credentials

Experience in customer retention / Customer Query handling in Telecom / ISP / Health care / Retail

Call answer within 3 rings, First call resolution, Fault dictionary for speedy resolution.

Partner Mentality -- 100 % engagement top to bottom rapid response to ever changing customer needs.

Scalable in terms of infrastructure, manpower and processes. Solutions aligned with customer needs to achieve improved Customer

Satisfaction.

Service Provided

¤ Customer Support Services¤ Technical Support Services¤ Employee IT Helpdesk Services¤ Outsourcing Services

Clients expect delivery, clients demand delivery and delivery is what it boils down to at the end of it all. Delivering results is our primary focus at DWK Wilson Technologies Infosolutions . Our quest is to develop partnerships with each of our clients, identify opportunities, manage obstacles, define and exceed goals and target to achieve success. Know Customer Service

- 6 yr Unblemished Customer Retention/ Proven Delivery Model Solutions Aligned with Customer Needs

- Improved Guest Experience Partner Mentality Total Engagement Top to Bottom

- Rapid response to ever-changing needs  Multi-Channel Solution

- Supportive Innovations in response to customers Managed Efficiencies

- Proven cost effectiveness while improving customer satisfaction

Differentiators - DWK Wilson Technologies

People are the most critical component of DWK Wilson Technologies' quality delivery mechanism. It hires best-of-breed talent, train them assiduously and provide them with a winning and growth-oriented work culture that emphasizes on continuous learning, achievement, best practices and attractive reward schemes.

DWK Wilson Technologies encourages intra / entrepreneurial managerial talent and the ownership of responsibility.

All team members are selected strictly based on established criteria considering customer's requirements.

DWK Wilson Technologies looks for folks with the kind of skill, interests and background that would be an asset for your kind of business .

Candidates are screened and tested for English language skills and spoken, as well as pressure taking capabilities.

Talent Acquisition & Retention

* BPO stands for business process outsourcing. It involves outsourcing of operations and responsibilities of any business to a third party. It can be also said that the company has replaced in-house services and hired an outside firm for hiring its services. The back office functions, like accounting, finance, writing and human resources are some of the services done through the business process outsourcing by the firms.

* Most of the BPO jobs are technology based and are popular as ITES-BPO jobs. ITES is used for Information Technology Enabled Services.

* Classification of BPOs :* Information Technology Enabled Services (ITES � BPO)* Legal Process Outsourcing (LPO) and* Knowledge Process Outsourcing (KPO).

Training & Placement

You can contact Mr. Shailendra Singh Parihar

Director: DWK Wilson Technologies Info Solutions Pvt. Ltd.+91 844 770 8977

Thank You