Dw Tickets 12th August 2012 18th August 2012

7/28/2019 Dw Tickets 12th August 2012 18th August 2012

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Ticket No Problem Ticket # Assigned To Status Date Raised

100-02-10301519 100-01-28257107 Suspended 5/29/2012 12:00100-02-10550646 100-01-28858034 Suspended 8/15/2012 9:53

100-02-10526366 100-01-28795704 KZY1JG Suspended 8/6/2012 21:32


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DW Problem Description

IDW Trace Deal Flow on Future Discontinued Items(Data Research)Market Expert - Unable to Run

item have no UPC on Panel 2 and 3


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Additional Notes

Please open a ticket for IDW. Ticket number may be sent back to this address.Issue -user called in & reported that he is unable to run Market Expert. hence assigned ticket to next level.

These items showed up in the costbook this week with the "D" in the UPC but I noticed that they still had a linegroup attached so I checked them out in DemandTec. When I pulled up these codes they have no UPC on Panel


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Raised By Duplicate Ticket Number

JOSHUA MONTALBO NANA

Denise Dabrowski NA


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Ticket No Problem Ticket

#

Assigned To Status Date Raised Date Closed

100-02-10507572 100-01-28747064 GZ560M Closed 7/31/2012 9:15 8/14/2012 10:46

100-02-10539143 100-01-28830944 KZY1JG Closed 8/10/2012 17:52 8/13/2012 9:44


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Slow Running IDW Report

From: Tara Abbatoy [mailto:[email protected]]


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Additional Notes

The statistics were run August 8th. Brian's running of reports on Thursday went well. Sunday evening and Monday morningscheduled reports ran good for Brian. Closing ticket.

08/13/12 09:44:01 (KZY1JG):duplicate . Supply chain team is looking into the issue.


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Resolution


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Raised By Duplicate Ticket Number

Brian Donley NA

Tara Abbatoy NA


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Ticket No Problem Ticket # Assigned To Status Date Raised

100-02-9646112 100-04-101532 KZY1JG Updated 1/4/2012 7:19100-02-9664371 100-04-101533 KZY1JG Updated 1/4/2012 7:44100-02-9718196 100-04-101535 KZY1JG Updated 1/4/2012 7:54100-02-9718661 100-04-101537 KZY1JG Updated 1/4/2012 8:01

100-02-9545796 100-04-101539 KZY1JG Updated 1/4/2012 8:15

100-04-104224 KZY1JG Updated 4/27/2012 9:04

100-02-1015419 100-04-105362 Updated 6/13/2012 22:20100-04-106664 Updated 8/3/2012 2:42

100-04-106667 Updated 8/3/2012 2:57


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Remedy ticket classification was: Category: distributed applications Type: data file maintenance Detail: store data inThree Items had retails brought over onto panel 4. I cannot reauthorize and then discontinue these items because tThere is a problem with the data for stores #360 & #676 w/e 12/17/2011. On a random basis, 15 min. data bucketsWe received a file with all of the warehouse items that were set up as 3664 dummy codes for the c-stores.The first

MII1028I CONFLICT display QNAME RNAME Requestor Type SYSDSN GP.SMS.BIB02

wms files not transferring from mainframe

Facing an issue with the Bctr applicationZOS upgrade 1.13 analysis and testing

Descripency in GL report


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Additional Notes

Remedy ticket classification was: Category: distributed applications Type: data file maintenance Detail: store data inThree Items had retails brought over onto panel 4. I cannot reauthorize and then discontinue these items because tThere is a problem with the data for stores #360 & #676 w/e 12/17/2011. On a random basis, 15 min. data bucketsWe received a file with all of the warehouse items that were set up as 3664 dummy codes for the c-stores.The first

MII1028I CONFLICT display QNAME RNAME Requestor Type SYSDSN GP.SMS.BIB02

TOPS requests assignment to DW.Category: distributed applications Type: oms order management system Detail: tUser said that is able to login to the Bctr , but is unable to get into the promotion in it

ZOS upgrade 1.13 analysis and testing in dev and prod.I am hoping you can help me with an issue that has surfaced this week. I provide a number of reports, to thefranchise owners, so they can verify our charges to them. One of the reports is a Billback report(franchise120707.txt) is the report in question which does not tie out to the charged in the general ledger. Allfranchise locations (021, 058, 059, 066, 113, 114, & 115) are off by the same dollar amount $2,471.93. The report


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Raised By Duplicate Ticket

Number

NA NADIANA SITARSKI NADOUGLA SCLAYDON NAWENDY PARK NA

NA NA

LINDA W LITWIN NA

NANA

NA


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Problem Ticket # DW Ticket No Assigned To Status

100-04-70393 100-02-5579199 SK Closed

100-04-70585 100-02-5668965 Senthil/Aruldoss Closed

100-04-70588 100-02-5761255 SK Closed

100-04-70594 100-02-5594813 SK Closed

100-04-70595 100-02-5663345 SK Closed

100-04-71112 100-02-5769957 SK/Ram Closed

100-04-71033 100-02-5537309 Senthil Closed

100-04-70592 100-02-5572754 Senthil Closed

100-04-70593 100-02-5588705 Senthil Closed

100-04-71492 100-02-5869178 Venkat Closed100-04-70584 100-02-5650803 Venkat Closed


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100-04-71704 100-02-5894522 Suresh Closed

100-04-70591 100-02-5564334 Venkat Closed

100-04-70710 100-02-5785242 Venkat Closed

100-04-70769 100-02-5785242 Venkat Closed

100-04-73554 100-02-6121397 Suresh Closed

100-04-77213 Venkat Closed

100-04-78186 Mike Closed

100-02-6072166 100-04-73901 Venkat Closed100-02-5699385 100-04-70586 Suresh Closed100-02-5572762 100-04-70581 Suresh Closed

100-04-75469 Ravinder Closed


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100-02-6434657 100-04-77267 SK Closed100-04-78550 Rajendra Closed100-04-70298 SK Closed

100-02-5474371 100-04-70372 SK Closed100-02-5553180 100-04-70374 Closed100-02-5551734 100-04-70375 Closed

100-02-5590388 100-04-70376 Closed100-02-5463882 100-04-70377 Closed100-02-5616738 100-04-70378 Closed100-02-5546710 100-04-70379 Closed

100-02-5546733 100-04-70380 Closed100-02-5606166 100-04-70381 Closed100-02-5650264 100-04-70382 Closed

100-02-5606237 100-04-70383 Closed100-02-5651980 100-04-70384 Closed100-02-5671986 100-04-70385 Aruldoss Closed

100-02-5716872 100-04-70388 Closed100-02-5536319 100-04-70392 Closed100-02-5749919 100-04-70395 SK Closed

100-02-6175331 100-04-74189 Senthil Closed


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100-02-6228102 100-04-74599 Senthil Closed

100-02-5953707 100-04-72070 Senthil Closed

100-02-5930051 100-04-71901 Venkat Closed

100-02-5914566 100-04-71702 Suresh Closed100-02-5872679 100-04-71628 Senthil Closed100-02-5851773 100-04-71220 SK Closed

100-02-5612177 100-04-70582 Mohana Closed

100-02-5725934 100-04-70390 Closed100-04-70391 Closed


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100-02-6217399 100-04-74475 Senthil Closed


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100-02-6129888 100-04-74556 Senthil Closed

100-02-6322979 100-04-75264 Senthil Closed

100-04-75468 Ravinder Closed

100-02-6443345 100-04-76315 Senthil Closed

100-02-6424709 100-04-76375 Senthil Closed


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100-02-6430610 100-04-76376 Senthil Closed

100-02-6441675 100-04-76896 Suresh Closed100-04-78534 Mike Closed

100-04-71491 Suresh Closed

100-04-83654 Suresh Closed100-04-84051 Suresh Closed100-04-70844 Closed

100-02-5481627 100-04-68415 TZ9XX4 Cancelled

100-02-5843292 100-04-71118 Cancelled

100-02-5923114 100-04-71743 Closed100-02-6489905 100-04-77220 Closed100-02-6489905 100-04-77226 Closed

100-02-5766223 100-04-71110 Closed100-02-5799452 100-04-71114 Closed

100-02-5847215 100-04-71119 Closed

100-04-77332 Closed100-02-7468151 100-04-86389 Closed

100-02-5904759 100-04-71651 Closed100-02-7768340 100-04-88860 TZ9XX4 Closed

100-04-89326 LZ0VPB closed


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Date Raised Date Closed

5/26/2009 0:32 6/2/2009 13:27

5/31/2009 18:13 7/27/2009 7:41

5/31/2009 18:17 6/2/2009 13:44

5/31/2009 19:02 7/27/2009 7:36

5/31/2009 19:04 7/27/2009 7:34

6/14/2009 23:08 7/27/2009 7:30

5/31/2009 18:09 10/6/2009 6:54

5/31/2009 18:59 10/6/2009 7:07

5/31/2009 19:01 10/6/2009 7:14

6/29/2009 4:03 10/6/2009 7:165/31/2009 18:10 10/13/2009 4:04


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7/2/2009 8:55 9/28/2009 14:35

5/31/2009 18:58 10/29/2009 1:34

6/2/2009 13:29 10/29/2009 1:44

6/4/2009 12:22 10/29/2009 1:43

8/19/2009 8:05 10/22/2009 3:38

12/2/2009 15:28 12/3/2009 2:30

1/7/2010 10:00 1/19/2010 9:24

8/6/2009 16:15 4/13/2010 7:305/31/2009 18:14 4/13/2010 7:365/31/2009 18:04 4/13/2010 7:39

10/15/2009 5:43 4/13/2010 7:41


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12/3/2009 15:59 4/13/2010 7:431/19/2010 11:44 4/13/2010 7:525/21/2009 16:21 4/21/2010 15:425/25/2009 23:07 4/21/2010 15:455/25/2009 23:12 4/21/2010 15:475/25/2009 23:12 4/21/2010 15:51

5/25/2009 23:13 4/21/2010 15:525/25/2009 23:13 4/21/2010 15:535/25/2009 23:14 4/21/2010 15:545/25/2009 23:15 4/21/2010 15:56

5/25/2009 23:15 4/21/2010 15:565/25/2009 23:16 4/21/2010 15:575/25/2009 23:17 4/21/2010 15:58

5/25/2009 23:17 4/21/2010 16:075/25/2009 23:18 4/21/2010 16:205/25/2009 23:19 4/21/2010 16:21

5/25/2009 23:20 4/21/2010 16:225/26/2009 0:32 4/21/2010 16:225/26/2009 0:42 4/21/2010 16:23

9/8/2009 10:24 4/21/2010 16:24


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9/14/2009 15:54 4/21/2010 16:25

7/14/2009 12:50 4/26/2010 11:16

7/9/2009 2:39 4/26/2010 11:16

7/2/2009 8:51 4/26/2010 11:156/30/2009 11:52 4/26/2010 11:146/21/2009 23:02 4/26/2010 11:11

5/31/2009 18:07 4/26/2010 11:09

5/25/2009 23:22 4/26/2010 11:065/25/2009 23:22 4/26/2010 11:08


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9/11/2009 8:47 5/20/2010 10:49


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9/17/2009 7:33 5/20/2010 10:50

10/8/2009 11:31 5/20/2010 10:52

10/15/2009 5:29 5/21/2010 6:03

11/6/2009 14:05 5/20/2010 10:54

11/9/2009 10:45 5/20/2010 10:55


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11/9/2009 10:48 5/20/2010 10:56

11/23/2009 10:46 5/20/2010 11:281/19/2010 9:27 5/20/2010 11:30

6/29/2009 4:02 6/9/2010 18:30

5/26/2010 3:45 6/8/2010 8:356/2/2010 16:38 6/9/2010 9:216/6/2009 17:14 6/16/2010 4:17

3/24/2009 16:57 4/3/2009 10:46

6/14/2009 23:45 6/23/2009 14:47

7/3/2009 1:03 10/12/2009 12:4812/2/2009 19:33 12/3/2009 2:3212/3/2009 2:37 12/7/2009 1:56

6/14/2009 23:01 9/21/2010 1:256/14/2009 0:00 9/21/2010 1:17

6/14/2009 0:00 9/21/2010 1:23

7/12/2009 0:00 9/21/2010 4:198/3/2010 7:56 5/20/2010 10:38

6/30/2009 0:00 11/2/2010 2:3110/13/2010 11:13 5/16/2011 15:5510/26/2010 6:36 5/17/2011 7:27


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1/8/2010 16:1210/26/2010 7:191/8/2010 16:12 6/15/2011 8:11

11/10/2010 0:41 6/15/2011 8:21

11/23/2010 2:37 6/15/2011 8:212/3/2011 6:32 6/15/2011 7:321/4/2012 7:09 5/8/2012 7:271/4/2012 6:05 5/8/2012 7:12


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use needs to report an issue with the bonuscard application.she access this application via the mainframe\ bctm program.she can sign on okay , but while within the application she gets an error message that indicates her to check the

transaction name.user has rebooted the system ad relaunched the application several times, but no luck.

All the activity request files being sent to Upromise from TOPS have 0 records. This has been happening sinceI am missing job:

XPTRSTJB

Tag-Str-TotXPTRSTJ8Run date 5/6/09

Please run and send interdepartmental mail to my attentionuser wanted prices at the store # 610 isp prices match the mainframe however pos prices does not matchuser wanted this to be corrected.The rebate file yesterday but it appears it was run with an incorrect "Deal Date" range. The attached file "Deal Date"range is for the period 02/22/09 to 04/18/09. The previous received and paid rebate file was for the "Deal Date"Please open a problem ticket for the following:

Tops' billing system has been billing vendors incorrectly for "Period Billings" starting with the period 4 billing. Theperiod 5 billing is incorrect as well. We anticipate that the period 6 billings will be incorrect as well, if the problem isnot fixed before the end of period 6.

"Period Billings" are for on-going volume based deals that extend over several periods. One billing is created foreach period at the end of each period. Each period's billing should only bill the vendor for that one period's activity.

The period 4 billings not only billed the vendors for their period 4 activity but also for their period 3 activity as well.

The period 5 billings not only billed the vendor for their period 5 activity but for their period 3 and period 4 activity aswell.

We anticipate that, if the problem is not fixed, the billings generated at the end of period 6 will include the activity forperiod 6, 5, 4 and 3.

We are not sure if the error is occurring in the Accounts Receivable System or in MIC.

This error is costing Tops exorbitant expense as these billings are deducted by a third party who charges the vendorsfees for making these deductions. The fee is based on a percentage of the deduction made. Tops will have toIssue: user said that the data warehouse report extended level 2 gross profit persent and level 2 gross marginthe category is fresh bread and it looks like its only on the promoted itemsits the issue with the idw applicationuser said that its the issue with the incorrect data returnassigning as per the EKMSuser has retail that came in 04/01/09 and she has no idea where it has come fromitem number is 268757

Following items are missing in retail.Items are missing in PANEL -4 OF THE MIC-2 APPLICATION.example items: 463706, 463702 and 845285.

date of 060709, which has passed when the item was discontinued and the screen should never show a past date.Here are the print screens regarding this issue:The item is ITM 101585

Price point data integrity error.


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I have a couple cigarette items and a Mentos candy item that have different C&S crosscodes in MIC and OMI.These codes should always match in both systems. Below you will find screen shots that I have provided asexamples of where the problem appears to be. The following codes need to be fixed, 7059-31990, 7059-31970,

7059-200716.

OMI Function 01 Support Screen 1

The Job that purges Item from Future Retail MIC Panel screen is GPMIC500 based on the feed from DemandTec.DemandTec sends the Item information based on the Item Authorization file that's sent through the batch process.Banda, Rajendra [2:42 PM]:Items will not be available at stores today1

detailed description:This is to inform that due to some data issues in last night's Batch, we did not process the following vendor/items.007059405508, 007059700512, 007059702040Banda, Rajendra [2:42 PM]:Items will not be available at stores today1

detailed description:This is to inform that due to some data issues in last night's Batch, we did not process the following vendor/items.

007059405508, 007059700512, 007059702040Hello Linda,Hope all is well. I have attached a parm card for a floral item. I do not have the source or item code for this item Ionly have the Internal Item Number. Also all MIC panels seem to be missing its just panel 1 we are getting for thisitem. Could you please try to delete it out of the system for us.

Remedy ticket classification was: Category: distributed applications Type: pos Detail: pos eft software BriefDescription: bin management Description: ebt cards not being recognized at stores, the prompt for credit of debit only-

this file did not go to the stores, could this have an impact?t_xxxx_pos_ftp_2_pos_bin.sh

job failed at all storesOriginal Contact Info->contact.name:NA; first.name:tom; last.name:knapp; contact.phone:607-734-6686;

extension:NA; contact.email:NA; address.1:n/a; address.2:NA; city:n/a; state:n/a; country:n/a; ISO Country code:NA;postcode:n/a; eds.contact.loc1:tops; eds.contact.loc2:store 551; eds.contact.loc3:NA;user.id:AHLR_TEC;Net ID:NAOriginal Alt Contact Info->alternate.contact:AHLR_TEC; phone:607-734-6686; extension:NABonusCard did not go into conflict with existing Bonuscard. A new promotion was sent from DT with the samepromotional dates as an existing promotion. Instead of creating a conflict, the promotion was added to BonsuCardTOPS_APPS_Supply_Chain_Server_Group for the issue described below.

The two problems below are sourced from different applications.

Phil

Attached is the spreadsheet with information on the 4 products.For applications that are fed from the ACES database, incorrect descriptions are being assigned to items.

user needs to delete a vendor.

user creates a new item and she gets a flicker abend screenRGIS is a vendor who is working with TOPS. there are some jobs interact with RGIS and as per the TOPS BSA theyare no longer in TOPS mainframe. We need to do the analysis and find out the list of components that falls under


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Problem Description:-----------------------------

18,000+ BIN records were deleted in POS for all 76 stores due to incorrect data file containing ?bin deletes?received from M&M Mainframe System to Retail System.

Root Cause Determination & Permanent Corrective Actions:

--------------------------------------------------------------------------

The Mainframe Job XPXCMW05 that runs as part of Marketing & Merchandising batch stream abended on 30thOct'09. It was due to the partial BIN file that was received from vendor CHASE. The job XPXCMW05 when it wastrying to process the partial file abended in the 2nd step of the JCL. When a full file was requested and received fromCHASE, the team checked the job spool where it showed a successful return code for Step 3. As 'Step 3' wasshowing a successful run status, the team restarted the job from the subsequent step i.e. step 4.

Note : The actual abend was in 'Step 2', but the JCL did not have any 'CONDITION Code' coded for Step 3 and inturn did not check the return code of the previous step. The 'Step 3' does the comparison of the old and new file andwhen it ran incorrectly on 30th Oct'09, it compared the partial file against the file that was created during the previousweek's processing.

The processing of partial file created incorrect 'BIN Delete file' and 'BIN ADD file' that was transmitted to all theStores on 2nd Nov'09. The incorrect partial file processing created more deletes than usual and when it was sent tothe Stores, the data was applied in all the Store database and more BIN records were deleted. As the issue wasaffecting the Stores, the Retail team had to manually add few BINS that were incorrectly deleted in the Storedatabase.PCMXT.REQUEST_PARM Table Update. PCMXT.REQUEST_PARM Table needs to Update with Correct FileUser is facing an issue with bonus card coupons.m and m application, bonus card couponsitems not showing on the bonus card

mic panel 4 and mic panel 5 are displaying 3 bonus card coupons.User facing an issue with a mainframe application.User is facing an issue with bonus card coupons.User is facing an issue with bonus card coupons.Bonus Card deals are possibly beign reused too quickly. Job XPTDI020 Report X

Bonus Card Coupons are not flowing from Bonus Card on the mainframe to the storuser has a promotion which in correct on bonus card, however when it is publish

User said there is a promotion number-7509 is not linked to all stores in MIC.the user wanted a ticket for bonus cardthe bonus cards does not have the another card coupons attached to it

Mic Panel 5 is showing bonuscard coupons with a future start date, and past endItems being linked to a bonuscard coupon when the item is not effective.

Issue ? User needs to open a problem ticket for bonus card.

in tops bonus card user is trying to change the end data on a promotionStores are reporting they received EDLP Shelf Tags instead of Sale Tags. (27items)


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Please open a ticket:

User id: tukak6Tops MarketsEmail: [email protected] 4 digits of SSN# 9549phone 716-635-5345

New example of bonuscard ticket: 100-02-559-0388.

Two bonuscard coupons for the same item, and neither coupon is in conflict.Both coupons are currently showing on Mic Panel 4, Mic Panel 5.

Stores are reporting that the pricing is not at the store.

Coupons 36852

42765

Both coupons are pulled on 7/22.

Item is scanning at back door, is in ISP, NOF in PV gun and at register.

To correct this, I have done forcedown, retail change, and it was in BC on batches effective 7/05/09 but item status atfront end has not updated. The initial store reporting is 431 but suspected to be true for all stores serviced by thisGIARUSSA,GARLIC CHOPPED - 97144-647 (upc 00-26825-00647)- DSD New Item NOF)

We are trying to FORCE DOWN the following New Item from MIC to Stores' systems to be able to scan at POS. NewItem Effective Date 6/28/09.Store 409 is reporting this item still Not on File as of Today 7/2/09. I forced down the retail on Wednesday 7/1/09 foreffective Thursday 7/2/09.We did force this item down to store 264 on Monday 6/29/09 for eff 6/30/09 and it did work.

VENDOR ITEM# A DESCRIPTION DEPT SZ SZ UPCPlease create a problem ticket as there are 000414 (ASC) Src Codes on future Ads in Adplex.We no longer use ASC as a Src Vendor and these codes should not be flowing through to future Ads in DemandTecor Adplex.user needs to report stores receiving regular shelf tag from the vendor tag runThe following three items are coming up with a UM of 9 at Store 419. In MIC thuser verifying new items that were setup in mic 2the system is allowing the invalid store numbers to go throughit should be giving a message that it is incorrectitm : 654581vendor number : 96490

item code : 001013

Please open a problem ticket regarding Merchandising and Marketing mainframe apBonus card is supposed to have a limit of 500 points for gas for some reason user was able to take 50,000 off but


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On w/e 07/18/09 there was a feed that came in ABC1 feed named "bonus card adj"All stores are off by this amount on their cashsheets.

We need to know what this feed is

Thank you,

Bonny J. MajchrzakP - 716-635-5686F - 716-635-5967

Accountant - InventoryTops Markets, LLC.

Please open a ticket to research the following items which should have been included in BC Off batches effective8/29/09 that did not delink at POS.

Items are still linked to BC expanded link #42360 with no end date. Promotion should have ended 8/29/09. In MIC: new ticket open with bonuscard / mic affecting the 6/13 aduser having problem with the bonus card.item code 290898 trying to send down to the store since monday and it will not go down to the storesuser needs a similar ticket to be created as 7004133

name of the application merchanting and markettingitem code 18362-32477 tag printing is incorrect at the store(MK_)need top open a ticket on gatoradeissue M & M application(MK_)need top open a ticket on gatorade

need top open a ticket on gm-hbc- axe"some zones not attached to pre-price promotions"user reporting invalid product status in demandtec. user ran a pricing senerioUser having an issue accessing Bonuscard System(s) BCTR, and BCTM.Trying to update items for the upcoming ad this Sunday, and keep getting the following abend screen.


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User id: tukak6Tops MarketsEmail: [email protected] 716-635-5345

We have two bonuscard coupons in the mainframe of bonuscard on Wednesday Sept 9th.1) One Coupon was currently running in the stores, and the other was a future promotion.

We needed to end the current promotion in Bonuscard, so the future coupon will go down to the stores properly.The Pricing Team, went into bonuscard to end the current deal, and noticed that this coupon was in conflict

with a future deal.The only thing the team is able to do, is delete the conflict, and then delete the items off the coupon.

By doing this, the promotion that is currently running at the store-- did not end.The items are still scanning on sale, even thou the on-line screens of Mic Panel 4, Mic Panel 5

does not show the items attached to a coupon.

The coupon we killed does not show up on the on-line screens.

We need to end the current bonuscard coupon at store level.Bonuscard Coupon 46359 currently running at store--- Sale Retail 2.99

Bonuscard Coupon 51154 suppose to start 9/20-9/26 ---Sale Retail 2/5.00

Both coupons 46359, 51154 were killed on Wednesday Sept 9th,Coupon 46359 is still scanning at store level, and Coupon 51154 is not at the store, which is correct, since the

promotion of this coupon did not start until 9/20.

Item codes:270650 0-70784-60802 Tops Ultra 2x w/Blch 50oz270651 0-70784-60808 Tops Ultra 2x w/ Softner 50oz


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Please open a ticket on the following:

We have had a discrepancy reported from store 431 for next week's ad that does not match what we see at ourlevel.Would you please look in the POS and see what you see? The following is the background for what has happened.

On Monday, August 17 the merchandiser reached out to Kim Kerr because a future sale item was going to have a

conflict in BC. Kim looked in MIC and saw a current BC expanded link # of 49051 active in all stores. BC expandedlink #39366 was in conflict in BCTM with BC49051. We "killed" the conflict and deleted the items from the promotionin BCTM. The next step we would take is to "F6" the promotion to delete the promotion and put the BC # back inafter the next deadline to allow recycling of BC#s in a quicker fashion.

UPCs for the two (2) items on this promotion are as follows:

Today the item looks as follows in MIC:

You will see that it looks like the item is linked to expanded link #49051.

The following is the discrepancy reported from the store 431:

Issue #0238259 DetailsType of Error Ad Retail/Off RetailCategory Rewards 1Priority Non-Perishable DSD Priority 1Store Tops 431

Zone Store Pricing Zone 20Pricing Coordinator Cindy Eamer - [[email protected]]Reported 08/20/2009 03:21:05 PMI will agree to close the ticket, but need to know why this happens, even thou we have manually process but this

should not be the workflow.

Meat Commodity Mix Reports are related to Meet Merchandizing system which is no more active in TOPS as perCutover discussion with Ahold. as per the request from Tops BSA, we need to do the analysis and find out the list ofUser intimated to open a ticket for item 3664-81525. This item is Bulk Walnuts UPC 00-00000-01003 or UPC 02-81003-00000 in MIC2. In the POS at the store the UPC comes up with the two previous along with 00-00000-00932which is incorrect. Please see attchement with screen and tag prints. This should only have 00-00000-01003 and 02-User intimate to Open a ticket on the following:

user id: tukak6email: [email protected]

The stores received a batch this morning, batch number 292002

64 items got removed from bonuscard.

All the Halloween promotions are set up in Demand Tec to end 10/31/09.Bonus card coupon 55486 has 150 items attached but only 64 items came down on a batch to go back to regular


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User intimated as the following items are linked to a promotion in Demand Tec to be effective 11/1-11/7.Maintenance did not come down to have the items go on sale from 11/1-11/7.

Stores received a changeback tag instead of sale tag.

Demand Tec Promo ID: 98340.The following items should have come down to be on sale from 11/1-11/7 as a back to back.However, the on-line screens of MIC , and Bonuscard do show the sale retail.

Currently we linked the items up manually in bonuscard to come down this weekend.Stores will need to print tags.

Can you please tell me what may have happend to make these items not be put on sale?Did something happen when the file swere being loaded to bonuscard / tag file?

User asked to create a problem ticket for the following issue:

We have discovered that item codes possessing multiple UPC's in MIC that have a Velocity billback attached, are

not updated with a reduction in cost to IDW. It appears that it only applies the cost reduction to the first UPC innumerical sequence.

When deals are stacked - TPR and Points Only - they are going into confilct when the TPR promotion is setup as a

User batch did not print. Batch number 31478 and 31479 back to back item changing from $ 1.69 to a $ 1.99 bonusretail, item scans at $ 1.99 but when you print tag it comes out $ 1.69, plu #68826700540..... plu #68826705913,

User intimated that the file was compiled from the current Item Cost Book and the list of items whose retails werechanged to $.01.

User intimated that Item for IMAC 100-05-14308958 did not get deleted. Will need to run special process to delete.Issue With SIM Maintenance Process In Mainframes (During ASC Decommission)

Issue with UserreportsJDA FloorplanningPlanogram file 6ADA0800.ALN was assigned as "live" planogram on FloorplansWhen opening the floorplans, this file is now a "historic" planogramThis has changed on most floorplans, even ones not worked on.Only 1 store floorplan did not change...store # 114

In floor planning instead of posting actual live planogram data it is posting historical planogram dataBonus card fuel points are not showing up on reciepts effecting several storesbonus card fuel points are not showing up on reciepts effecting several storesfloorplanning issue

I would like to open a problem Tix for the following issue in JDA-Citrix, Floorplanning.

When I try to assign the following POG, it immediately closes the entire application without saving or warnings..

55601006.TLN

CITRIX JDA Floorplanning issueWhen viewing and printing planograms from space planning and the viewer the location ids are not listed in the

correct order. The image of the planogram is correct, the words list the products in an incorrect order.

User has forgot to set the subclub information in the mainframe when we switch from subclub 8 subclub 9. EMEdidn't get this information feed from MF.

Zone 52 was deleted from the system in April, but is appearing on Discontinued items in the system.The first prompt on IDW reports allows you to enter a custom name for the report so that when it shows up in theHistory List you can tell one report from another, but this feature is not working.The majority of reports that I run are POS Movement w/Cost reports and even when I enter a custom name in theUser stated JDA Space PlanningWe are missing 9/25 AD data for NY, BR and SYR in Adplex.


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Problem: I have entered an Off Invoice for the attached four items. When I have completed the process and thenF12 a Retail Effective, Retail End and Retail have populated. Below are the exact steps that I have taken to enterVendor 11179 (UNFI) is not locked out in MIC, but items exist in OMICatch all cause code to be used when other cause codes do not seem appropriate. This cause code should only be

Discontinued Item did not get correct tag typeItems in DT with no movement, but are ActiveTOPS_MARKET:USCLZTOPS004:Ping is in Broken status. (The Device address 10.31.192.35 has failed to Ping.)

Please open a problem ticket for Mainframe MIC2, M&M application regarding discontinued items showing retails re-lThe vendor delete for store 588 was run on 10/6. The vendor delete for Store 452 was run on 10/12 - job GPMIC69A.


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Resolution

It's problem with key board confirmation. Mike johnson identified this and asked user to change his key board configur

Senthil and Aruldoss ran catch-up processing and sent Activity records to UPromise. Then user agreed to close the ti

The user was added to the reicipient list for receivingthe Control-D report.

???????????

Initally Billback job abended and restarted that job after a day. Apps team haven't receive EON notification for this. In

Yearly refresh of system control cards does not happen. We manually updated the control cards and then run the Bilb

?????????????

There is no built- in tool to track the these type of issues. But in Giant the tool exists. User agred to close the ticket.

These items are available in ITM00101 and missing from remaining tables. We run a fix job to delete these items fro

Discontinued items will be deleted from MIC adbas 3rd Sunday of every period. Till that day item related info will be prPrice point data integrity report failed as for a store as the data MF process for daily process and for weekly process i


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This defect is due to ASC Decommissioning. We have modified the job GPMIC080 for accessing the latest ITEMSU

In the mainframe in mic 2 Future retail from feb 22nd 2009 is still showing when its already passed that dateuser nee

Banda, Rajendra [2:42 PM]:Items will not be available at stores today1detailed description:This is to inform that due to

Banda, Rajendra [2:42 PM]:Items will not be available at stores today1detailed description:This is to inform that due to

Jeff,Item will be deleted from MIC only . I executed GPITM960 in test region today, and item deletion didnt work sinc

All the corrective actions related to this issue have been implemented.

The coding error in program DTPR0031 and DTPR0070 is fixed

The fix has been created and implemented.We deleted those required vendor.User able to create a new item.

Issue has been closed.


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Issue has been closed.Issue has been closed.Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a proceClosing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a proceClosing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a proceClosing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a proce

Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a proceClosing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a proceClosing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a proceClosing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a proce

Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a proceClosing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a proceClosing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a proce



Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a proce


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Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a proce

Corrective actions were carried out in this root cause category but following Research and Analysis of available evide


Corrective actions were carried out in this root cause category but following Research and Analysis of available evideCorrective actions were carried out in this root cause category but following Research and Analysis of available evideCorrective actions were carried out in this root cause category but following Research and Analysis of available evide


Corrective actions were carried out in this root cause category but following Research and Analysis of available evideCorrective actions were carried out in this root cause category but following Research and Analysis of available evide


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Corrective actions were carried out in this root cause category but following Research and Analysis of available evideCorrective actions were carried out in this root cause category but following Research and Analysis of available evideCorrective actions were carried out in this root cause category but following Research and Analysis of available evideCorrective actions were carried out in this root cause category but following Research and Analysis of available evide






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Data from external source does not meet format requirements




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The product has a logic or coding error. The immediate resolution is frequently an APAR, PTF, or patch.Imperfection iFailed to follow documented processes, procedures, standards, or guidelines; includes :1) Process existed but users

The incident ticket related to this problem was opened 14 months ago, spoke to Barb Wentz(owner of this incident) an

As per Jeff Mail We are closing the ticket. The mail contains the details as:I have informed the business.The data in pSuresh ran special job to delete item.Darlene confirmed it is gone.this item is now NOF.This is related to SIM maintenance part. There were lot of people involved at the ASC decommission project and exec


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Changes were made to onlineprogram and moved to production.On Panel 5 in MIC for MAN COST I have entered the Off Invoice Cost, entered the Effective Start Date in COST EFF

The root cause is suspected to be one of the DR/VFI Job. The issue did not re-occur.There will be a separate SR raised to make change to the MIC Copy process not to perform any check on Pricing dat


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Raised By Duplicate Ticket

Number

ation. Then the issue is res n/a

Angela n/a

Donna Nobrega n/a

Donna Scholl n/a

Kim Judd n/a

Betsy Black n/a

William Steggs n/a

Donna Scholl n/a

Donna Scholl n/a

Donna Scholl n/aJoshua Montalbo n/a


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Tara Griffin n/a

s some one to look at it as n/a

some data issues in last ni n/a

some data issues in last ni n/a

Tara Griffin n/a

n/a

Mike n/a

Phil Gaeta n/an/a

n/a

n/a


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n/aRajendra n/atukak6 n/a

ural issue or resulted by ap n/a



ural issue or resulted by ap n/aKim Kerr n/a



ural issue or resulted by ap n/aural issue or resulted by ap n/a



ural issue or resulted by ap n/aKim Kerr n/a

Kim Kerr n/a


ural issue or resulted by ap n/aKimberly Kerr n/a


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Kim Kerr n/a

Darlene Hinz n/a

Melissa Miller n/a

Phil Gaeta n/aDonna Scholl n/aTara Griffin n/a

ce the definitive root cause n/a

Donna L. Scholl n/ace the definitive root cause n/a


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Bonny J. Majchrzak n/a

Darlene Hinz n/aKim Kerr n/aKim Kerr n/a


ce the definitive root cause n/aKim Kerr n/a


Kim Kerr n/a

Kim Kerr n/aDarlene Hinz n/a


Kim Kerr n/a


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Kim Kerr n/a


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Darlene Hinz n/a

Kimberly Kerr n/a

n/a

Tara Griffin n/a

Kimberly Kerr n/a


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Kimberly Kerr n/a

Phillip Gaeta N/AMike n/a

Barb Wentz n/a

Joshua Wamback n/aLinda W Litwin n/aSK n/a

ANGELA E MCMASTER n/a

XZ2ZCC n/a

XZ2ZCC n/aXZ2ZCC n/aFZNVF6 n/a

XZ2ZCC n/aXZ2ZCC n/a

XZ2ZCC n/a

FZNVF6 n/aNicole Wright N/A

Brian DonleyRobert Trzepacz


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Rachel FisherN/ARachel L Fisher

Dw Tickets 12th August 2012 18th August 2012

Documents

Transcript of Dw Tickets 12th August 2012 18th August 2012