DVLA-BRM Challenges and Lesson Learnt, case study, Suzanne Richards, London, 23 June 2016
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Transcript of DVLA-BRM Challenges and Lesson Learnt, case study, Suzanne Richards, London, 23 June 2016
Driver and Vehicle Licensing Agency
• DVLA holds over 45 million driver records and over 39 million vehicle records AND
• Is responsible for collecting around £6 billion a year in Vehicle Excise Duty (VED).
Simpler Better Safer
Driver and Vehicle Licensing Agency
After all is said and done
more is said than done
AESOP
Supporting Value for Money
Driver and Vehicle Licensing Agency
Understand BRM functions and principles
Understand Stakeholders
Roles & Responsibilities
Understand your strategic
objectives
Recognise your Value
Supporting Value for Money
Driver and Vehicle Licensing Agency
Benefit Management Realisation
• Completion of benefit profiles
• Updating profiles business cases
•Updating scorecard
•Workshop - benefits
• Tracking and monitoring
• Re-forecasting
•Identify the baseline
•Identify the metrics
•Identify measurements
• Identify risks and dependencies
•Identify assumptions
• Benefit realisation
• PIR
Desired outcomes
Identify and model
benefits
Plan for benefit
realisation
Benefits realisation
Driver and Vehicle Licensing Agency
Analytical Assurance
Benefit Realisation Management and Analytical Assurance Team
Benefit Realisation at DVLA
Business Involvement •Central Team covering all
Agency change •Proactive Business
Integration Managers •Voice of the Business &
Escalation point at boards •BCMs responsibilities &
ownership aligned
Benefits Realisation Ensuring ownership and
clarity around benefits sign up and delivery
Business Readiness Checklists to resolve issues & plan benefit delivery
Benefits tracking tool managed by the business
Analytical Assurance Report
Benefit Realisation Plan
Benefits Assurance Scorecard Report
Benefits Assurance Team
June 2016
Benefits Scorecard
Analytical Assurance Report
Consolidated TYR1 Business Readiness Checklist
As at 19/03/08
Instructions to complete sheet:
1. For each question, a business area answer will be entered into the blank cell as one of the following: green, amber, red or N/A
2. Green indicates done or on on track; amber indicates issues exist but no danger to go live; red indicates work behind schedule or unresolved technical or business gap
3. Each section of questions permits a summary 'Section Rating' which is answered per the method above
4. Some sections or questions may not be applicable to all business areas
Notes Project CEG DCS DMG OSG VCS LOD Other
RAG Summary
RED 0 0 0 0 0 0 0 0
AMBER n/a 0 n/a 0 0 0 0 0
GREEN 47 69 77 71 55 0 55 0
47 69 77 71 55 0 55 0
NB: RAG summary totals will not be equal in all groups as not all checklist questions are applicable to each business group
BUSINESS READINESS CHECKLIST
1 Project scope and Impact of release Section Rating GREEN green green green green N/A green
1.1
Is the overall project scope clear and understood by
the business
GREEN green green green green green
1.2 Is the impact on the business clear and understood
GREEN green green green green green
1.3
Have dates for UAT and go-live been agreed and
communicated
GREEN green green green green green
2 Process Section Rating green green green green green N/A green
2.1
Have changes in existing / new process been
identified
GREEN green green green green green
2.2
Have changes in existing / new process been
documented as user requirements (ie URD)
GREEN green green green green green
2.3
Have changes in existing / new process been
signed off within the business
GREEN green green green green green
2.4
Have new processes been identified at team/role
level
GREEN green green green green green
2.5 Have the operating instructions been written
N/A Bus
Respgreen green green green green
2.6 Have the operating instructions been reviewed
N/A Bus
Respgreen green green green green
2.7 Are the operating instructions available for use
N/A Bus
Respgreen green green green green
Monitoring and Tracking
Benefit Realisation Plan (BRP)
Driver and Vehicle Licensing Agency
Regular meetings with stakeholders
Identify influence and interest
Stakeholder Matrix
Value
Management
Stakeholders Roles & Responsibilities
Driver and Vehicle Licensing Agency
DVLA Circle of Life
Change proposition
SMO
Commercials
External Benefits
Business Areas
HR
Benefits Analytical Assurance
Driver and Vehicle Licensing Agency
Next Steps Value Management
To achieve the best balance between satisfied needs and resources
This presentation was delivered
at an APM event
To find out more about
upcoming events please visit our
website www.apm.org.uk/events