Durham Change Network
description
Transcript of Durham Change Network
Durham Change Network
Naomi BlayneyStrategic Planning and Change Unit
Introduction of Lean at Durham University
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Change Network
Change Team
Social Sciences &
Health
Arts & Humanities
Science
Academic Office
Colleges’ Division
Estates and
Buildings
Computing &
Information Services
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Our Challenges
1. Language
2. Scepticism
3. Time commitment
4. Buy-in from managers
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Our 3 Key Principles
1. Staff are our most valuable asset
2. All our activity should be meaningful
3. There is always room for improvement
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Our 5 Step Approach
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Wasteful activities in a process
1. Delays
2. Duplication
3. Unclear Communication
4. Underutilised Resources
5. Lack of Quality
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IT Business Case Process
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Benefits for Durham University
More effective use of skills and experience - ensuring staff add value
Increased staff engagement and empowerment
Improved level of service and satisfaction
Operational efficiencies and effective use of resources
Culture of continuous improvement
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Where are we now?
Training is now complete
Communications plan in place
Initial projects have been approved
Excellent feedback so far