Connecting businesses

1979

du Pré foundedby Piers du Pré

du Pré sells the UK’s first

approved telephoneanswer machines

for businesses

1982 1990 1992 1993 1994 1995 1996 2000 2001 2002 2003 20052004 2006 2007 2008 2009 2010

du Prégenerates its

500th customer

du Prémoves intothe Vo-Tec

Centre

du Prégenerates its

1,000th customer

du Pré expandsNewbury office

du Préembraces IT

services into itsextensive portfolio

du Prébecomes one

of BT’s firstchannel partners

du Préacquires

Double First Ltd

du Prébegins to

support globalcompanies

du Prébecomes a

Microsoft GoldCertified Partner

du Prépromoted to

BT Gold Partnerstatus

du PrélaunchesWANscan

du Prébecomes

Samsung’s firstPlatinum Partner

du Pré wins Avaya Gold

Accreditation

du Précelebrates its

25th anniversaryat the BT Tower

in London

du Préis selected

to be a Cisco SMB

Select Partner

du Préand Opal form

a new partnershipto provide higherquality internet

connectivity

du Préprovides greentelephone calls

with online billingand call reports

du Pré Connect®is launched toUK schools

and businesses

du Présupplies its

100,000,000thminute for

telephone calls

du Précelebrates its

30th anniversary

du Pré achieves one of the UK’sfirst BSI awardfor telephone

system support

2 Tel: 01635 55 55 50

Key events in du Pré’s history

1979

du Pré foundedby Piers du Pré

du Pré sells the UK’s first

approved telephoneanswer machines

for businesses

1982 1990 1992 1993 1994 1995 1996 2000 2001 2002 2003 20052004 2006 2007 2008 2009 2010

du Prégenerates its

500th customer

du Prémoves intothe Vo-Tec

Centre

du Prégenerates its

1,000th customer

du Pré expandsNewbury office

du Préembraces IT

services into itsextensive portfolio

du Prébecomes one

of BT’s firstchannel partners

du Préacquires

Double First Ltd

du Prébegins to

support globalcompanies

du Prébecomes a

Microsoft GoldCertified Partner

du Prépromoted to

BT Gold Partnerstatus

du PrélaunchesWANscan

du Prébecomes

Samsung’s firstPlatinum Partner

du Pré wins Avaya Gold

Accreditation

du Précelebrates its

25th anniversaryat the BT Tower

in London

du Préis selected

to be a Cisco SMB

Select Partner

du Préand Opal form

a new partnershipto provide higherquality internet

connectivity

du Préprovides greentelephone calls

with online billingand call reports

du Pré Connect®is launched toUK schools

and businesses

du Présupplies its

100,000,000thminute for

telephone calls

du Précelebrates its

30th anniversary

du Pré achieves one of the UK’sfirst BSI awardfor telephone

system support

Contents

Page

Key events in du Pré’s history 2

Contents 3

Traditional telephony 4

IP Telephony 5

Circuits 6

Cisco 7

Project Control, Installations and Support 8-9

Case Study: St. Michael’s Hospice 10

Case Study: PrintSoft Systems 11

3www.dupre.co.uk

Connect

Traditional telephonyAt the heart of du Pré

Right back as far as 1983 du Pré has been installing telephone systems at customer sites throughout the UK, many of whom are still using us for their telephony services today.

du Pré has always operated with the practice of ensuring a high degree of customer satisfaction. We understand that if this is being achieved we become the natural choice for other services, such as telephone calls and IT services.

Traditional telephony has been at the heart of du Pré’s services all this time, and while we always look to embrace the reliable future technologies, we still look after many customers who want to continue with the communications systems they are well used to.

Avaya and Samsung

Central to our portfolio are the Samsung and Avaya ranges of systems.

As an accredited Avaya partner, and having become the country’s first Samsung Platinum Partner, we are able to recommend the perfect system for your organisation, from just a few extensions right up to several hundred.

The Avaya IP Office is a reliable and intuitive system. It not only accommodates all the needs of people seeking a traditional telephone system for today, it’s IP-ready so if you decide to migrate to a full IP solution, your telephone system is happy to come with you.

This means it becomes a safe investment and an enabler for saving costs in the long run.

Also central in our portfolio is the Samsung range of telephone systems, which has been designed to deliver advanced voice, data and wireless communications.

Whether you are a small company, a branch/head office or a large organisation operating multiple sites, Samsung telephone systems offer an effective, affordable and highly scalable solution to improve collaboration between employees, internal departments, suppliers and even customers.

And better communications means a better return on investment.

4 Tel: 01635 55 55 50

Proven systems, robust hardware and future-proof technology.

IP telephony

Today, the tools to enable all these options are with us.

du Pré Connect is a hosted IP telephony platform which offers the benefits of a traditional telephone system and much more. What is hosted telephony?

Instead of having a telephone system installed at your office it’s located in a secure data centre. This is accessed through secure, resilient data connections which deliver all your telephony needs just like it’s a local system.

The hosted telephony solution from du Pré is called ‘du Pré Connect’ and is a business-grade, professional service.

With du Pré Connect,

• Disasters are much easier to manage

In the event of a flood or even a brief power cut, many businesses grind to a halt and their customers are greeted with the ‘Number Unobtainable’ tone. With du Pré Connect, all staff can relocate to anywhere there’s an internet connection and continue working just as if they’re still in the office. Even plugging a handset into a home broadband connection enables users to continue working as if they are in the office.

Employees can still call each other using their extensions and all incoming calls (along with calling groups and hunt groups) continue to operate as normal. Calls are charged to the office (saving on expenses claims) and all voicemail messages are accessed in exactly the same way.

If employees cannot get to their office handsets to take them elsewhere, individual telephone numbers can be routed straight to mobile phones to ensure the same people answer the inbound calls. Each and every phone can be routed to any handset, and all this can be done in a heartbeat.

• Home working becomes a real, viable option

Many businesses are making good use of the ability for staff to work from home, and the difference with today’s technology is that working at home really does mean working at home which you can monitor more easily by keeping in closer communication.

The 2009 outbreak of the swine flu pandemic led to many du Pré Connect users executing their home working plans to enable business continuity, while other companies used the technology to promote a healthy work/life balance and become more attractive to potential employees who needed a flexible working environment.

Some companies seeking a reduction in business premises costs choose to downsize their office in favour of homeworking, employing a small number of hot-desks for when employees do come in.

• Multiple offices working closer together

With du Pré Connect, calls can be transferred from one building to another, one town to another, even one country to another, as if everyone was in the same room.

One particular du Pré Connect customer opened a new, small office in Bahrain and began sending out staff on a regular basis. The remote team kept in touch with the HQ just as if they were back in the UK, which kept costs down while keeping the teamwork high.

Other customers are able to free multiple receptionists to be used elsewhere in the business. It doesn’t matter how many office locations you have, you only need one receptionist to take calls for all offices. And cost savings like this enable a fast and high return on investment.

5www.dupre.co.uk

Connect

6 Tel: 01635 55 55 50

Circuits

At du Pré, we firmly believe that successfully installed applications require successfully installed circuits. If your existing circuits are of a sufficient quality to accommodate the applications then we’re more than happy to work with these to provide your solution.

However, if your existing circuits are designed for yesterday’s technology, we will manage the ordering, installation and maintenance of new circuits which are designed to realise the full potential of your applications.

du Pré supplies and project manages the installation of a variety of different type of circuits, including:

- Leased lines - Ethernet circuits - ADSL lines - SDSL lines

Each of these circuits can provide an internet or private connection using flexible, modern technologies such as MPLS and IPSec encrypted Virtual Private Networks (VPNs).

We can provide uncontended internet connectivity with high bandwidth and excellent service levels (SLAs), with a product to suit all budgets and requirements.

This all means that whatever your needs for connectivity, du Pré is able to supply a solution tailored for your business.

Working with you

One of the ways we do this is by helping you with the process of identifying the types of circuit you require, the amount of bandwidth needed and the quality of service requirements for Wide Area Network (WAN) connectivity and implementation.

du Pré plc is a Cisco SMB Select Partner (see opposite) and our highly skilled and trained technical engineering team can install the right equipment to get the best from your circuit, including routers, switches and firewalls.

du Pré plc only works with the leading providers of circuits, and has forged strong partnerships with BT, Viatel and Opal Solutions.

This means we can analyse the market based on your requirements and offer the best solution for you.

Cisco

Employing over 65,000 employees and with an annual revenue of nearly $40 billion, Cisco® is now one of the world’s most recognised brands and most respected companies in the IT sector.

Cisco and du Pré have worked closely together as a partnership since 2005 when du Pré was officially recognised as a Cisco SMB Select Partner.

The Cisco SMB Select Partner designation was created to recognise channel partners which had a focused business practice selling into the SMB market. This special designation demonstrates to our customers that we fully understand and support networking solutions for small and medium-sized businesses.

Working in this capacity with Cisco, du Pré can help you:

• Connect employees and offices

We can help you connect to your network and securely access the information and applications you need.

Our solutions give you new ways to deliver service to your customers, extend supply-chain access to your partners, and provide essential business tools to your employees.

And once you have a secure network foundation in place, it’s easy to add new technologies and capabilities as you need them.

• Secure your business

As your company grows, your security needs change. du Pré will ensure that security is built into your network foundation.

Our solutions let you manage your network’s security centrally and add deeper levels of protection as and when you need them. So your network is proactively protected against worms, spyware, internet attacks, and other security threats—even as it changes with new applications and technologies over time.

• Work from anywhere

With Cisco Solutions you can give employees secure access to the same phone and data network they have in the office, even when they’re away. This helps your company save money, boost productivity, and improve customer service.

The technologies that make this possible include wireless business phones, a secure network foundation, combined voice and data, wireless data access and call management software.

• Serve customers better

The most satisfied customers are often those who have easy access to your company 24 hours a day. Linking your customer information to a Cisco voice and data network can help you increase customer satisfaction by:

- Immediately identifying incoming callers, enabling a faster response to queries.

- Viewing other employees’ phone status, meaning you can transfer a customer to the most relevant available person.

- Understanding call patterns to provide visibility on training and areas for staff improvement.

• Be more productive

With Cisco, du Pré can help your teams to become more productive through better collaboration. This is achieved by:

- Bringing teams together quickly through conference calls and online meetings to resolve issues quickly.

- Staying connected to mobile workers by seeing who is available quickly and being able to contact them.

- Visually communicating through video calls to demonstrate, for example, a new product to internal sales teams.

7www.dupre.co.uk

Project Control, Installations and Support

Whether you’re seeking expertise in IT, Telephony or (more likely) a combination of both, the skill and expertise du Pré offers is second to none.

Project Control

Our team of Project Controllers has a single objective of ensuring the installation of your telephone system or IT solution is as simple a process as possible for you. They will arrange the provision and relocation of telephone lines and circuits, and if these are not yet provided by du Pré the team will even deal directly with your telephone company.

This service takes away the stress and complications you might otherwise experience.

And don’t forget they have done this thousands of times before. Your company’s communications are in safe hands.

Installation Engineers and Training Officers

Our Installation Engineers and Training Officers deal with your project in a calm, professional and reassuring manner, meaning you can be confident your installation will be smooth, your staff ready for the change, and that you can take advantage of new features to give your business the competitive edge.

du Pré passionately believes that successful training must always go hand-in-hand with any successful installation. This is why we employ people specifically for this task, ensuring that all users are completely happy to use any new system, and that they fully understand and realise the features and benefits. Our Training Officers have worked with our customers for many years and they understand the needs of users in all sizes of company.

8 Tel: 01635 55 55 50

The Support Team

The du Pré Support Team provides excellent response and fix times. They keep you up to date with your support call by contacting you directly, or if you prefer, by using our e-mail update systems and our support web portal. Most importantly, we provide excellent customer service and our highly trained staff are dedicated to ensuring any problem is fixed promptly and efficiently.

The Support Team understands the business impact of any support call. And by offering 24 hour support coverage, you can be assured that we’re with you all the way, day and night, 365 days a year.

We will hold your hand every step of the way.

www.dupre.co.uk 9

Case Study: St. Michael’s Hospice

10 Tel: 01635 55 55 50

Having purchased a Panasonic DBS telephone system from du Pré plc in 1994, St. Michael’s Hospice in Hampshire decided it was high time for a state-of-the-art Avaya system to take the charity into the 21st century.

“The Avaya IP500 is quite simply the best value for money in terms of product quality and flexibility.” And someone like Berny Meunier, IT Manager for St. Michael’s Hospice, knows exactly what he is talking about.

The charity initially bought a Panasonic telephone system over fifteen years ago, and enjoyed many years of use from it. With du Pré having supported the previous system for all these years, it seemed logical to turn to them for the supply of a new IP-enabled system.

“The IP500 from Avaya was the perfect choice for our organisation as we wanted the ability to answer switchboard calls from multiple desks. We had some major problems during the snow last winter as the receptionist was unable to make it into the office. But the IP500 is perfect for overcoming issues like this,” said Berny.

One of the features many organisations find beneficial is the ability to use a variety of handsets off the same system. This means significant cost savings can

be made (by retaining analogue extensions in less frequently used locations) whilst embracing the digital era with fully enabled IP handsets.

And the ability to check voicemails easily when out of the office keeps all staff operating much more efficiently. St. Michael’s Hospice, like so many organisations today, has a great need to save time and money, and the Avaya system is an enabler to help achieve this. “I have far more control now than ever before. I have the ability to program the system to meet our needs,” explained Berny.

He continues, “This means I don’t have to call du Pré when we have any adds, moves or changes. A good example of this is when we needed a hunt group for our Fundraising Hotline, allowing anybody to answer calls. I created this ability in just a few minutes.

“Furthermore,” says Berny, “because I can monitor calls and analyse line usage, I already know we have sufficient capacity for expansion without any additional costs.”

Calls and Lines with du Pré

Until recently, St. Michael’s Hospice used BT for their calls and lines at all sites. This service is now provided by du Pré plc too, meaning there is just one place to call for all telephony support needs.

Berny explains why this solution works so well for St. Michael’s Hospice. “We’ve seen a vast reduction in costs by tying together the Avaya system with calls and lines. This means we can recoup all the costs of the phone system with these savings in a very short time.”

About

St. Michael’s Hospice in North Hampshire helps people faced with a life-limiting illness, their families and carers by providing a choice of specialist care and support to enable them to attain the highest possible quality of life.

Telephony and IT services from du Pré plc

• Avaya IP500 telephone system• Telephone system support• du Pré Calls and Lines• Virtual numbers• BT LearningStream• IT Hardware Supply & Support

IT Manager: Mr Berny Meunier

Case Study: PrintSoft SystemsGrasping the opportunity for a new telephone system during a recent office move, PrintSoft Systems Ltd considered various options before selecting ‘du Pré Connect’ to operate across their UK office.

Having operated for many years with a traditional telephone system, PrintSoft chose du Pré Connect to meet their needs, embracing new technology with a future-proof system.

“It seemed to make the most sense,” explained Simon Power, Support Team Leader at PrintSoft. “After all, we are a forward thinking company so an IP solution for us was perfect.”

Simon continued, “It also makes much more sense with the simplicity of cabling throughout the company. Gone are the days of cable for telephones and cable for computers. Now it’s much more straightforward to manage.”

It was last summer that du Pré was called in for the new system installation. “It was all very painless,” said Simon, “and the du Pré Support Team in Newbury was always there to iron out any teething problems with Connect.” This was no surprise as the Project Control team at du Pré has carried out numerous installations and is highly skilled at operational and user training needs.

du Pré Connect enables an employee to unplug their office handset and take it home to continue working. This activity is becoming increasingly expected as companies need to respond to external inflences, such as flu pandemics and other disasters.

Meanwhile, Simon is enjoying the other benefits of du Pré Connect. “It’s not just about enabling people to work from home,” he said. “It’s so much easier now to configure handsets ourselves, and to create huntgroups and new users. All those small changes are easily managed directly by us now.

“And I know that when I need the du Pré Support Team, everyone in the team is pleasant and helpful, which is always good!”

Simon admits that PrintSoft was a little apprehensive about IP Telephony before making the switch. “Yes, we did have some concerns initially,” he said, “but one year on I’m very pleased with our decision. du Pré Connect is better than before, easier to manage, far more flexible than anything else, and the call quality is just as good, if not better, than it was beforehand.”

About

PrintSoft Systems markets and supports software solutions for the design, generation and production of digital documents. These solutions are responsible for printing over 10 Million unique pages in the UK daily.

Telephony and IT services from du Pré plc

Support Team Leader: Mr Simon Power

• du Pré Connect system• du Pré Connect support• Structured cabling support

• 10Mb Viatel Circuit• DSL internet connections

11www.dupre.co.uk

du Pré plcVo-Tec Centre Hambridge Lane Newbury Berkshire RG14 5TN United Kingdom

tel: 01635 55 55 50 fax: 01635 55 55 66 email: sales@dupre.co.uk

www.dupre.co.uk