DTDC Corporate Presentation
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Transcript of DTDC Corporate Presentation
Lending wings to customer’s needs
• Certainty, safety and reliability
are our values.
• We make sure, we innovate to
include your dynamic needs.
• We make your world Smaller.
Smarter. Simpler.
DTDC Delivering Value…
Our Vision • To be the most admired and successful Express Distribution Company in India by meeting and
exceeding our Customers' expectation of services.
Our Mission• To focus on Customer Loyalty and make it the goal of our Organization. • To encourage our people to adopt new technologies, processes and systems for improved, reliable and
speedy service. • To relentlessly monitor to reach a minimum net service level of 98% delivery.
Our Quality Policy• Satisfied internal customers, external customers and business associates.• Continual improvement in Products, Processes, Services and Quality Management System.• Satisfied, motivated and committed employees.
OUR VALUES AND WHAT DRIVES US…
• Founded in 1990• Headquartered at Bangalore• 4 Zonal Offices• 15 Regional Offices • 204 Branch Offices • Present at > 450 District HQs • 4,000+ Channel Partners• 10,000 Serviceable Pincodes• 13,000 people in operations• 7 million shipments handled per month• 40% equity by Reliance ADAG (one of
India’s leading conglomerates)
DTDC FACT SHEET
Our position of strength has increased & multiplied our customer base, across individuals and the corporate domain.
When we think of tomorrow at DTDC , I believe that, with our growing investments in technology space, our human capital, our innovative product line, our new generation ideas for customer delight, our objectives are more than clear:
• Triple our channel partner network• Triple our global delivery locations and • Triple our sincere commitment of “Delivering Value”
CEO SPEAK THE MAN WITH A DREAM…
Subhasish ChakrabortyChairman & Managing Director
Karnataka15 Branches
Tamilnadu14 BranchesKerala
8 Branches
Andhra Pradesh21 Branches
Gujarat8 Branches
Orissa8 BranchesGoa
1 Branch
West Bengal14 Branches
Chattisgarh2 Branches
Maharashtra14 Branches
Madhya Pradesh1 Branch
Rajasthan2 Branches
Haryana6 Branches
Punjab4 Branches
Jammu2 Branches
Himachal Pradesh2 Branches
Uttaranchal1 Branch
Jharkhand2 Branches
Bihar2 Branches
7 North Eastern States8 Branches
Uttar Pradesh10 Branches
Delhi12 Branches
Corporate Office (1)
Zonal Offices (4)
Regional Offices (15)
Branch Offices (204)
Channel Partners 4,000+
DTDC FOOTPRINTS IN INDIA
DTDC UK DTDC UK (LHR)(LHR)
DTDC US DTDC US (NY)(NY)
Subsidiary OfficesUSA (New York)UK (London)UAE (Dubai)
Associate OfficesNepal BhutanBangladesh Sri Lanka SingaporeHong Kong
DTDC Nepal DTDC Nepal (KTM)(KTM)
DTDC DTDC SRI LANKA SRI LANKA
(CMB)(CMB)
DTDC Bhutan DTDC Bhutan (QJC)(QJC)
DTDC DTDC Bangladesh Bangladesh
(DKA)(DKA)
DTDC DTDC SINGAPORE SINGAPORE
(SIN)(SIN)
DTDC DTDC HONG KONG HONG KONG
(HKG)(HKG)
DTDC UAE DTDC UAE (DXB)(DXB)
DTDC FOOTPRINTS OVERSEAS
INFORMATON TECHNOLOGY @DTDC
DTDC has been investing extensively in ramping up its technological infrastructure, since this is the backbone for holding together the operational service excellence. The policy within has always been to use state-of-the-art technology, which offers,
• Real-time Connectivity• End-to-end Track’n’Trace• Data Accuracy• Web-based & Text-messaging based
status query solutions• Tech-based Mass Mailing solutions and
many more.
INFORMATON TECHNOLOGY @DTDC
Tech-related Research and Innovations
• Franchisee ERP & Tech enablement – most economical & efficient application, developed in-house
• Portal for Franchisees – offering a complete suite of applications & utilities for the franchisees
• Simple & seamless connectivity between DTDC & the huge franchisee fraternity
• Image-scan of PODs on the web• Simple Java-enabled cellphone-based
instant updation of delivery information• Secured integration with ERP of alliance
partners, customers
DTDC GROWTH STORY
DTDC CHANNEL PARTNERS YEAR-ON-YEAR GROWTH
13942191
305832503335
356636263699
41524892
200020012002200320042005200620072008
2009 E
Cale
ndar
Yea
r
No of Channel Partners
GROUP TURNOVER 10-YEAR PERIOD
0
500
1000
1500
2000
2500
REV
ENU
E =
RS.
IN M
ILLI
ON
Group Sales 266 352 467 611 884 875 996 1197 1410 1677 1793 1983 2418
1997-98 1998-99 1999-00 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10
SHIPMENT VOLUMES YEAR-ON-YEAR
0
10
20
30
40
50
60
70
80
90
VOLU
MES
IN M
ILLI
ON
Shipments 35 44 55 64 66 71 75 83
2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09
We understand our customer needs and our services are tailor made accordingly. We are constantly innovating to enhance our service levels, which has led us into spreading our wings to cover distinct courier/ cargo needs of our customers.
OUR SERVICES MAKING THE WORLD SMARTER…
Tailor-made services for the corporate of today!Tailor-made services for the corporate of today!
OUR SERVICES MAKING THE WORLD SMARTER…
Domestic Express Services: Designed to cater for your time-sensitive documents & small parcels within India.
Domestic Cargo Services: Available in both Air & Surface modes for heavier consignments that need special handling and priority deliveries at optimal costs
Reaching Far & Wide
With the nation's largest domestic delivery network, DTDC offers superior service quality and unparallel reach & coverage in the country. Today, DTDC has the nation's largest network through its own offices and business associates across the length & breadth of the country.
OUR SERVICES MAKING THE WORLD SMARTER…
Spanning Your World
DTDC has a vast international network and provides reliable services to worldwide destinations through a combination of its own offices and international partners.
International Document Express Services: Expedited Air Express Services designed to reach your time-sensitive documents across the globe. International Parcel Express Services: Air Parcel Services designed to reach your parcels across the globe through a swift customs clearance channel at origin & destination countries.
OUR SERVICES MAKING THE WORLD SMARTER…
• Assured Delivery• 100% Money-Back-Guarantee• Service to Metros, Tier II & III Cities• Delivery of both Dox & Parcels• Tamper-proof Security Pouch• Email & SMS Alerts providing delivery
confirmation• Seamless service through Premium
Product Team
Premium Express Products – PEP
OUR SERVICES MAKING THE WORLD SMARTER…
• C.O.D. – Collection On DeliveryThe “invoice value” of the item dispatched is collected from the consignee at the time of delivery
• To-Pay / F.O.D. (Freight on Delivery)The “courier / freight charges” of the consignment are collected from the consignee at the time of delivery
• Mentioned PieceThis service offers “delivery of declared personal / valuable items”, which are delivered under a customized process
Value Added Services
Technology enabled solutions providing effective management of mass & bulk consignments with the following key benefits:
• Seamless Database integration.• Smart dispatch of Mass & Bulk Mailer to pan-India locations
• Fast and accurate processing & delivery • Bar-coded stickers along with address labels for instant booking
• Pickup & Delivery MIS
OUR SERVICES MAKING THE WORLD SMARTER…
COMPLETE SOLUTIONS FOR E COMMERCE BUSINESS
OUR SERVICES MAKING THE WORLD SMARTER…
Services offering pick-up & deliveries within the same city, specially suited for distribution of:
• Bulk Documents like Mobile / Insurance Bills, Bank Statements, Annual General Reports
• Pamphlets, Direct Mailers , Invitation Cards and many more
Intra-city Services
OUR SERVICES MAKING THE WORLD SMARTER…
Services offering end-to-end supply chain solutions including, door-to-door transportation, safe & secure warehousing and effective inventory management. As part of the Supply Chain Solutions umbrella, DTDC Ground Express Cargo (GEC) offers:
• Door-to-door transportation • FTL / LTL Services • B2B and B2C Solutions • GPS enabled online consignment status
Supply Chain Solutions
OUR SERVICES MAKING THE WORLD SMARTER…
Multi-utility retail services from DTDC offering one-stop-solutions for various service needs including:• Courier & Cargo • Travel Services • Mobile Recharge • Bill Payment Services • Insurance & Financial Services • Movie/ Event Tickets • DTH Renewals & many more.
Convenience Redefined - DTDC Retail Services
DTDC CUSTOMERS TO NAME A FEW…
AUTOMOBILE• Bajaj Auto• Ford Motors• Hero Honda• Mahindra &
Mahindra• Maruti• Skoda• Tata Motors• Toyota• TVS
FMCG• Amway• Bata• Britannia • HLL• Parle• GE• Hyundai• LG• Philips• Sony
HEALTHCARE• Apollo• Dr. Reddy’s Labs• German Remedies• Manipal Acunova• Medi Assist• Nicholas Piramal • Novartis• Novo Nordisk• Ranbaxys
INSURANCE• Birla Sunlife• ICICI Lombard• ING Vysya Life• LIC of India• Max New York Life• Oriental Insurance• Tata AIG• United Insurance
KEY CUSTOMERS INDUSTRY SEGMENTWISE
MANUFACTURING• ABB• Bharat Forge• BHEL• Godrej• Larsen & Toubro• Murugappa Group• NICCO• Sigma Aldrich• Thermax
TECHNOLOGY• Dell• Epson• HCL• HP• IBM • Infosys• Philips• TCS• Wipro
TELECOM• Airtel• Alcatel• Bharati Cellular• BSNL• Idea• Reliance Infocomm • Tata Indicom• VSNL
TEXTILE• Arvind • Digjam• India Polyfibre• Indian Terrain• Indorama• JCT• Levi’s• Raymonds
KEY CUSTOMERS INDUSTRY SEGMENTWISE
THANK YOU