DST Online Training This session covers a range of topics relating to the DST Web Initiative. We are...
31
DST Online Training DST Online Training This session covers a range of topics relating to the DST Web Initiative. We are showing what we use and what is available for you to use. Sept. 25, 2004
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DST Web Initiative
Transcript of DST Online Training This session covers a range of topics relating to the DST Web Initiative. We are...
DST Online TrainingDST Online TrainingThis session covers a range of topics relating to the DST Web Initiative. We are showing what we use and what is available for you to use.
Sept. 25, 2004
Class Agenda Class Agenda Communicate the DST Web Initiative
Goal/Vision– Importance of Web components to DST
Train on how to take advantage of the DST Support Portal
DSTDocs– SOAK Project Overview
Looking ahead
DST Web InitiativeDST Web Initiative
eComm erceJSW ebtore
SOAK ProjectSearchable Online Know ledgebase
DST Docsdstdocs.sitm ax.com
DST S itedst.sitem ax.com
DSTCustom er Support S ite
DST Support S ite
DST W eb Initia tive
DST Support Desk DST Support Desk Overview and Importance to DST
– Tracking– Efficiencies– 0/50/100 Rule
2968 jobs created by DST YTD926 jobs created YTD by storesAvg over 22 jobs completed daily
Customer ComponentsCustomer ComponentsDST Customer Support Desk
•DST Site http://dst.sitemax.com
•DST Docs Site http://dstdocs.sitemax.com
DST Support PortalDST Support Portal
Location– www.myjohnstone.com/dst– Login
Site Components–Welcome–My Profile–Job Creation–Job Tracking–Job Editing–Knowledgebase–Other Resources
LoginLogin
Password is DST + store# EX: DST123
Username is first letter of first name plus your last name. EX: JDOBYNS
Support Site BreakdownSupport Site Breakdown•Welcome•My Support Issues•Request Support•My Profile•Knowledgebase•FAQ•Other Resources
My ProfileMy Profile
Update and/or maintain your
user profile (including
company info)
Job CreationJob CreationHelp us help you!Less is _NOT_ more!!! More is more!Required field
– Description of problem– Menu path– Job type
Request SupportRequest Support Required Info-Must select support type
Required Info-Must provide description of
problem. Please provide as much detail
as possible.
Required Info –Must have a menu path
entered.
Request SupportRequest Support
Very Helpful to reproduce your
results
Detailed Error messages are good
too.
OK, we know its wrong, but what
makes you think it is wrong?
Job TrackingJob TrackingOpen Jobs
Job TrackingJob TrackingResolved Jobs
– Job#– Category– Status
Job EditingJob EditingUpdate your own jobs instead of
creating new jobs in order to update existing.
Just open, type and post!
Click on a job to open
Job EditingJob Editing
Add Audits here
View Audit trail here
Post it by clicking
here
Job EditingJob EditingUpload and attach documents to a job
•Open job•Click Browse to find your document•Click upload to attach to job
KnowledgebaseKnowledgebase Most popular help
articles displayed Browse the categories Click on the questions
to view the FAQ’s Try the doc link for
detailed docs*.*being updated weekly
KnowledgebaseKnowledgebaseSample FAQReal-Time FAQ
KnowledgebaseKnowledgebase FAQ Categorical
Breakdown Link to online
documentation
Other ResourcesOther Resources Links for DST Hardware
– Printers– Equip. Ordering
Software– AccuTerm
Ordering
IntegrationIntegrationWelcome ScreenHelp ScreenOther ResourcesSample Store Sites
– Jacksonville, Waterloo and Detroit in-house sites
DSTDocsDSTDocsSOAK Project overview
– Searchable Online Accessible Knowledgebase– Moving all DST documentation from off-line formats to
online.– Centralized doc processes
Version Control– Integrate off-line help with online docs– Searchable– Sharing the knowledge
DSTDocsDSTDocshttp://dstdocs.sitemax.com
DSTDocsDSTDocsBuyback
Process
DSTDocsDSTDocsParameters
DSTDocsDSTDocsSearchable
docs
DST SiteDST Site Project Updates
– EX: Sig Cap Monthly Bulletins Annual Mtg Info Upgrade Info Important DST Info
DST SiteDST SiteSearchable
FutureFutureFoundation ReviewFAQ’s GrowthDocumentation Growth
