DS Paxia Services
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Paxia Services Gain total peace of mind with our expert services teams From Implementation to Dedicated Support to Expert Consulting Our 24-hour/day expert services team has seen it all. We hold your hand every step of the way to ensure you have an exceptional customer experience. Paxia provides worldwide coverage every day so you don’t have to worry about your onboard catering management. Ever. Paxia Implementation Get a jumpstart on Paxia products Our implementation team will work with you to install, configure, and train your staff on Paxia products. Paxia Consulting Need guidance? No problem. Our airline catering industry experts can assist you with process improvement and/or custom development work for your catering management needs. Paxia Support Get a dedicated team of support experts. Our support team is available 24/7 to address issues and resolve any problems that you might encounter. Onboard services simplified Optimizing the way you do business Paxia provides you with services that get your business up and running quickly and keep it running smoothly. From our expert implementation team who can jumpstart your installation to our dedicated support experts who pride themselves in delivering 24/7 exceptional customer care to our consulting services professionals who can tailor our products to fit your specific business needs, we are here for you. Paxia Services ensure that your catering management operations just work, so you never miss a beat.
Transcript of DS Paxia Services
PaxiaServicesGain total peace of mind with our expert servicesteams
From Implementation to Dedicated Support to Expert Consulting
Our 24-hour/day expert services team has seen it all. We hold your hand every step of the way to ensure you have an exceptional customer experience. Paxia provides worldwide coverage every day
so you don’t have to worry about your onboard catering management. Ever.
Paxia ImplementationGet a jumpstart on Paxia productsOur implementation team will work with you to install, configure, and train your staff on Paxia products.
Paxia ConsultingNeed guidance? No problem.Our airline catering industry experts can assist you with process improvement and/or custom development work for your catering management needs.
Paxia SupportGet a dedicated team of support experts. Our support team is available 24/7 to address issues and resolve any problems that you might encounter.
Onboard services simplified
Optimizing the way you do businessPaxia provides you with services that get your business up and running quickly and keep it running smoothly. From our expert implementation team who can jumpstart your installation to our dedicated support experts who pride themselves in delivering 24/7 exceptional customer care to our consulting services professionals who can tailor our products to fit your specific business needs, we are here for you.
Paxia Services ensure that your catering management operations just work, so you never miss a beat.
Get a provenproject team built on experienceOur experienced implementation teamsupports you throughout the projectto give you the best customer onboarding process imaginable. Your project team includes subject matter experts (SMEs), trainers, and access to Paxia’s R&D team to ensure a seamless integration with your and your vendor’s systems.
Tailored to your requirements, implementation engagements vary in length and customization. Whatever your needs, Paxia is here to help you throughout the entire process to ensure your catering management solution is running at optimal levels.
We are here for youOur 24/7, 365 days-a-year, fully trained support team is always available should the need arise. We understand that there is no issue that doesn’t need our attention. We recognize that our catering management systems are critical to your business operations, so we offer Tier 1, 2, and 3 level support—from Service’s help desk and Subject Matter Experts (SMEs) to Development’s programmers and database/infrastructure admins—our teams are on call and ready.
No matter where you are in the world or what time of the day it is, we are here to give you exceptional customer support.
PAXIA SUPPORT
PAXIA IMPLEMENTATION
I wanted to let you know how wonderfully supportive you have been, you are a rare commodity where customer service is concerned.
– Delta Air Lines
A big thanks to you who held on to the weekly calls with the team and supported throughout the project. Now, we all look forward to continue to develop together!
– SAS
Bespoke solutions, your wayWe know that every business operates differently. That’s why our consulting specialists are ready to provide expert guidance and/or custom work to ensure that our solutions bring the greatest benefit to your business processes and systems.
Our consultants are experts in their field. They are available for varying lengths of engagements, depending upon your particular needs.
Get the catering management solution that works the way you do.
PAXIA CONSULTING We appreciate all of the hard work on IFX you have done for our Onboard Services – Field Technology and Support team. We look forward to a continued partnership with you.
– Delta Air Lines
I can't thank you enough for all of the hard work you've put into setting up and validating GP readiness. I'm incredibly lucky to have worked with you for the past 8+ months. This new system will change the game for galley planning and I'm proud to be the first user of it at AS. You're the best!
– Alaska Airlines
Thanks to your team's strong support, we can reach [our goals] today!
– Japan Airlines
Support Highlights24/7 Help desk (Phone & Email)Customer-specific SLAs governing response times, resolutions, system up-timeRegular and automated full data backupsCross-regional disaster recovery capabilitiesMultiple product releases annually
© Paxia, Inc. All rights reserved. Paxia and the Paxia logo are registered trademarks of Paxia, Inc. Other product and service names might be trademarks of Paxia or its affiliates. 0x7E4DS0x1PSV1
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www.paxiasolutions.com
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